Air Astana


Customer reviews

3/14/2017 F Andrews

✅ Verified Review | Personnel au sol et navigant très agréable et attentif. Bonne ponctualité . Les sièges sont confortables en économie tout comme en sleeper eco . Très bonne qualité de services de manière générale . Les repas sont également de qualité. Le transit à Astana est très facile et les connexions sont bonnes. Très bo...

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2/21/2017 A Danakicz

✅ Verified Review | Bangkok to Almaty. I travelled with the Air Astana for the first time and it exceeded my expectations. The airline staff was responsive and extremely attentive. No issue with any request. The food variety and quality was outstanding (I am considered to be picky). The seats were very comfortable whether you...

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2/21/2017 H Mellor

✅ Verified Review | Bangkok to Almaty return. First time flying with Air Astana and was incredibly impressed. The service from ticketing, check in to on board was exceptional. Travelling with a baby can often be tiring and stressful however they accommodated our needs every step of the way. On return we had a quick transfer in ...

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2/20/2017 Tobias Wilson

✅ Verified Review | Bangkok to Almaty. Traveling on an airline for the first time, with a 1-year-old child is one of the more stressful things you can do, but Air Astana made it an absolute breeze. The service we received on the flight was excellent. The food menu was extensive and varied and the drinks menu was the same. The i...

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1/4/2017 G Zamorin

✅ Verified Review | Air Astana is improving. Even domestic flight was perfect: smiling crew, clean cabin. when they run out of one of drinks stewardess apologized a few times. The weakest thing in Air Astana is inflight entertainment: no personal screens. But they put wi-fi and suggesting to download app before flight, so, bef...

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12/23/2016 Maarten Caspers

✅ Verified Review | If you want to go for the shortest travel time from Europe to Urumqi. I travelled from Amsterdam (with Lufthansa) via Frankfurt and Astana (TSE) to Urumqi. The Air Astana flight FRA-TSE was by an old but nicely retrofitted Boeing 757 with blue mood lighting. The flight was advertised having IFE, but this air...

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11/16/2016 G Serik

✅ Verified Review | Moscow SVO to Almaty with Air Astana. Specific seats were requested during ticket purchase. The seats were confirmed during online check-in, and even more, I double checked the seats by phone right before the flight. At some point, the aircraft type was changed and nobody warned my family with an infant - the...

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11/8/2016 Bruno Chenesseau

✅ Verified Review | I did the flight from Paris CDG to Astana in the class called Premium sleepers which I wasn't aware of, great idea of dedicating a full row for one costumer, very easy to get rest, the meal was at business class level. The flight attendant was very kind, making sure everything was fine. On the way back was i...

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11/5/2016 M Dickinson

✅ Verified Review | Atyrau to Almaty with Air Astana. Having flown KC since it's inception, I have watched this airline is going from strength to strength. They have a modern fleet with exceptionally well trained and disciplined cabin staff. KC is now genuinely a world class airline. The way I measure world class is not in the m...

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9/13/2016 E Magorzan

✅ Verified Review | Since 2009 flying once a year I can say Air Astana are getting better. Only one problem, the airport in Almaty is not the hub of a 4 Star airline. sometimes passengers just don't separate roles of airport and company, but I do.

9/9/2016 Alan Sargeant

✅ Verified Review | Check-ins for both flights were efficient and friendly and done in English. Each flight departed and landed on time. Cabin crew were friendly and had reasonable English (there has been a marked improvement in the 10 years that I have been flying with Air Astana). On the flight to Almaty lunch was served and ...

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8/20/2016 Aiyaphol Kemapuckpong

✅ Verified Review | Bangkok to Almaty via Astana and Almaty to Tashkent return. This was my first time flying Air Astana. I was part of a business trip that was promoting tourism in Thailand. The best flight was ALA-BKK, since they had AVOD on the seat backs - the aircraft don't have AVOD. The food was average, with the excepti...

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8/16/2016 Joseph Coutts

Flying from Tashkent to Ulaanbaatar via Almaty and Bishkek we had booked all three legs via Air Astana but a month before the departure they notified me that the Astana - Ulaanbaatar leg was cancelled and offered to reroute. Having heard good things about Turkish Airlines we chose the Tashkent-Almaty-Bishkek-UB option with the l...

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8/10/2016 A Hunter

Flew Air Astana from London to Beijing via Astana. We were all disappointed with the aircraft fleet. Despite prominently showing inflight entertainment for economy class on the website we saw no inflight entertainment on our route London to Beijing (surely quite a major long haul route worthy of IFE?). It was a horrid flashback ...

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7/25/2016 E Nurani

✅ Verified Review | From Seoul to Astana in Air Astana business class. Overall it was a good experience and my first flight with Air Astana, the crew was kind and pleasant, the food not so bad and the legroom more than average. Let's say the service is on the same level of the most famous european airlines (but not even close t...

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7/9/2016 N Paterson

Dushanbe to Almaty. While they're inflight service was quite good, their ground service was deplorable. I was charged an outrageous fee for overweight baggage - 144 Euros. They refuse to let me carry my luggage cart onto the plane and required that I check it and charged me an additional 45 Euros. Additionally they charged for ...

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6/9/2016 Alain Kupferman

✅ Verified Review | Normally, there are direct flights from Bangkok to Almaty, but on some days, Air Astana flies with a smaller plane (B757) and makes a short stopover in HCMC. The 2-2 seat configuration is good, as there is plenty of legroom between the rows, the seat is comfortable. The entertainment system consists of iPads...

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6/6/2016 H East

✅ Verified Review | Flew from London to Astana with Air Astana. The aircraft was clean, staff friendly and food great. I had a brilliant experience. To add to this I was upgraded on the way back which really did make my trip.

5/24/2016 Can Kantoglu

✅ Verified Review | Air Astana from İstanbul to Almaty on a night flight. Plane was satisfactory and the business seats were up to standard. Big size blankets. A friendly crew, and also tasty food. The movies was new realesed. Thanks air Astana.

5/10/2016 Sam Grukas

✅ Verified Review | Istanbul to Atyrau. I have been flying now with Air Astana for the past 12 years. In this time I have seen some major improvements in aircraft, entertainment catering and inflight service. Service levels are matching if not exceeding many long established airlines. The crew are attentive and customer focused...

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