Not Verified | Vancouver to Toronto. This was my first domestic travel after coming to Canada. Was excited, so the overall journey round trip from Vancouver to Toronto was good. As I did not have any luggage, the process was faster. The ground staff and on air staff were friendly and helpful. Flown international as well with Air Canada till now not at all disappointed.
✅ Trip Verified | It was a typical Air Canada flight and expectations were set low, accordingly. Priority boarding was a mess. The flight had only a few people, and the extra seats were appreciated. Half-way through the flight, the entertainment system froze when I tried to look at the map. I could freeze the other two systems next to me by trying to look at the map. There were random announcements on the PA system of the results of some ongoing basketball game, which was the last thing I was interested in.
2A is the best seat on this aircraft, as you get your own window but also an excellent view of the cockpit.
✅ Trip Verified | Toronto to Beijing. The food was horrible and flight crew were not helpful. My seat was not clean and bathroom I used was filthy. My flight was delayed and I was about to miss my connecting flight to Bangkok. My luggage was not sent to Thailand and I had to wait 2 days to receive my luggage. I paid 21 bucks for in flight internet connection but it didn't work.
✅ Trip Verified | Grenada to Toronto. Upon boarding at Grenada they announced on the plane that there was a weight issue and they were "reloading the luggage for proper weight distribution". Upon arriving in Toronto we found out that meant they decided to leave our luggage behind and not tell us. Still no word on where our valuables are or when they will be returning. I understand that the plane needs to be in line with weight restrictions but inform your guests, offer the cost of the flight back or at least a discount. The worst part is that they have failed to guarantee its return. At this point it may as well be lost luggage. In this case those pieces of luggage that are now unattended in grenada should be of the highest priority to return home, yet all agents we talk to seem incredibly unphased by this. Also after waiting at the carousel for an hour and finally going to customer service they nonchalantly told us it was left behind. No apology was given. Also the aircraft is dated. No entertainment, tighter seating than any i have experienced before. Staff were rude and snappy.I will never fly air canada rouge or air canada in general again and will make sure to tell everyone i know about this experience. Instead of coming home relaxed and happy we have had to spend hours of every day back since waiting for updates.
✅ Trip Verified | Mexico City to Toronto. I like travelling with Air Canada, but rouge is a stain to their name. No inflight screens on board, even for long flights, poor choice of food, Bad seating. I paid for a meal in my return flight that they didn’t even have on board. Only snacks. A 90 mins delay in flight, missed the connection. They couldn’t give me a flight until 9 hours later.
Super comfy seats. A bit "coffin" like in that you have to slide in and out sideways. My wife thought they were particularly hard. The pads help. Amazing video screen in front and lots of storage.
The seats are comfortable enough. The aisle seat has a space for your seat, but you can stick your feet into the area in front of the closet. The "on the wall" monitor is horrible. Bring your own entertainment or a pair of good glasses to watch on the tiny screen. So which do you want, great legroom or good IFE.
I received a "bid upgrade" to business class for a three-hour eastbound flight on Air Canada. Plenty of space in the overhead bins, seat was comfortable to get some work done. Older in-seat entertainment unit with one USB slot but no powered outlet. The tray is in the left arm console and there's a tray separating the two seats. I appreciated the fold down footrest. I did view any entertainment except for the flight map.
✅ Trip Verified | Toronto to Munich. The flight was pretty decent. Clean cabin and washrooms, excellent crew. I could sleep well due to a decent amount of legroom. Only thing is the food could improve. The meal service is not that generous compared to other full service carriers. I ordered an Asian Vegetarian meal which is ideally Indian and they gave some Aloo gobi (an Indian dish of cooked potatoes and cauliflower) and rice, which is not really a good combination. On top of that it was with sweet potato make it taste even worse. The light snack service of a muffin was filling before landing. IFE was decent. It would be better if they could at least provide eye shades so that passengers can at least sleep well. They keep the cabin lights on for a very long time.
✅ Trip Verified | Worst experience with airline ever: spent extra on business to get some sleep on Dreamliner red eye flight. They replaced Dreamliner with A321 with poor “business class”, uncomfortable seats. To top it all, aircraft has a problem and we most likely will miss connection! Just recalled a few years ago, my Air Canada flight from Toronto to Frankfurt returned back from almost Mid-Atlantic to Halifax due to an issue with the aircraft. Never again Air Canada.
My first time on the B787-8. I was eager and excited to fly on this relatively new plane. Well, it was a big deception. The seat is narrow. I'm not big, and I was constantly touching shoulder with my neighbor on my right. And she was a petite female. Leg room is not great either. Finally, the seat is not well aligned with the window, so you have to either bend forward or backward to take a look outside. I'll try my best to avoid Air Canada's B787 when I travel for business in the future. When and if possible, I'll stick with the Airbus planes. But if I'd travel with someone familiar seated beside me, for example my wife, then the narrowness of the seats is probably a less important problem.
Pitch is far too tight. I am 5'3" tall and barely fit. With 12C reclined a few inches the table tray hit my chest, and getting out of the sear was difficult as I had to hang on to the reclined seat back and inch sideways in some discomfort. No idea how taller passengers deal with it.
✅ Trip Verified | Toronto to San Francisco. The plane was 3 hrs late. I missed my connecting flight from San Francisco to Singapore which they rebooked and booked a hotel accommodation. I also missed my flight from Singapore to Manila on another airline. I raised this concern to Air Canada but they won't offer me anything because it's a different airline. Fine, but it won't happen if not because of Air Canada.
✅ Trip Verified | Toronto to Punta Cana. Very dissapointed, I got an Air Canada vacation package and flights were with Air Canada Rouge. The surprise when we did the check in the designated 2 separate seats and far each other and we were not the only with that problem. Also people with no seat because overbooking. If you buy a package it supposed you are together.
✅ Trip Verified | Toronto to Moncton. Me and my girlfriend are larger and this airline was very accommodating. There was an empty row of seats at the back of the plane and they switched us there at the last minute so we weren't squished beside someone. We had premium seats, and they even said our seat fee will be refunded by calling the airline. It was cramped in the back but we had an extra seat so not bad. Very accommodating. Super nice gate agent and flight attendants.
14D is a good premium economy seat and the extra leg room and recline is really nice. The biggest downside is the lack of at-foot storage - there isn't even room for a laptop bag because for some reason the set in front has multiple legs and bars prohibiting access. Conveniently, the adjacent seat is not always full and you can use the storage from 14E as a result.
Comfortable sitting, ok leg space for 5.2”
Very uncomfortable seats. I'm 6' 3" and the headrest did not reach my head at all. There is no adjustable headrest and it extends significantly forward making a very uncomfortable seating position. The seats are also very thin and the padding was worn on my seat. I had a back ache only 1 hour into a 5 hour flight which made for one of the worst flights I've taken. I have flown on many flights over 12 hours which were more comfortable. The seat pitch is also laughable, my knees touched the seat in front of me the entire flight, and when the person in front of me reclined I was stuck in the same awkward position for the rest of the flight. It may be OK if you are under 5' 10" and don't mind uneven thin padding, but otherwise stay away!
✅ Trip Verified | Boston to Toronto. There are several flights per day between Toronto and Boston. It's Saturday and I'm at Boston airport 3 hours early for my 12:20 flight. There's an AC flight at 10:20 am open. I ask at the AC counter if i can get a seat on this early flight. They say no way unless I pay an additional US$150. I refuse. I have no choice most of the time but to use this airline. Air Canada do not care about their loyal customers. Just think about how they will treat new ones. After this experience, I will go out of my way to choose any airline other than Air Canada.