Not Verified | Prince-George to Toronto. Thank you Air Canada for making my trip so memorable, I ran in to some problems when I booked my flight in October with another company (expedia) but flying with you, two days before my trip I was told there was no seat available for me on the April 30th (return date) so I called your company to see if they could help me, the young man mentioned that they're not suppose to do that, but after I explained to him what happened to me with the company I booked with and why I was taking the trip, he gladly helped me, to get that seat back for the 30th. I will be forever thankful for his help, because I see my beautiful daughter only once/year and way to go Air Canada thank you for your excellent service and free meals. See you again in June.
✅ Trip Verified | Montreal to Tokyo-Narita with one of it's most recent aircraft, the Boeing 787. The staff at the boarding gate was proactive by checking bigger carry-ons in order to have enough space on board to accomodate the passengers who had carry-ons that complied with the sizes. The boarding was effective and the flight left on time and arrived in advance. Initially I had a seat in Premium Economy but I got an unexpected upgrade to business class at the end of the boarding which made my flight more enjoyable. The crew and the service was good. Some flight attendants were awesome and funny. The business class seat was a lie flat bed which was amazing and comfortable. The inflight entertainment worked fine and had a good choice of recent movies from many countries. The return leg was from Shanghai and again it was in business class. The service was and crew was once again good. I ended up sleeping during most the flight. Overall Air Canada has a great business class product for the long haul flights.
Not Verified | The crew was wonderful. The pilots were great. The seats were thin, small and cramped. They barely reclined. This was a long flight in extremely uncomfortable seats. The food was gross, I had the gluten free option. The flight back from Athens the wifi did not work so we had no movies to watch.
✅ Trip Verified | Our flight was a replacement flight for a previous day canceled flight. We had a terrible day before after 7 hours back and forth in a plane in Calgary. Eventually canceled. Air Canada cannot be reached by phone. The agents in the airport could not help, because they say that you have to call. Eventually we were rebooked the following day. You would expect the saga stops but it does not. Air Canada agents seem immune to complaints about delays. Again 3 hours delay for no obvious reasonable reason. They say the airplane is here but it has to be towed from the hangar. Which they suppose to do prior and to be ready. I fly around four times a year. 50% of my flights with Air Canada were delayed beyond 30 minutes.
✅ Trip Verified | I had an excellent experience flying with Air Canada from Newark to Vancouver. Check In at the airport was well organized and I enjoyed spending several hours in the Air Canada lounge. The food and wine was excellent and I got a fair amount of work done and enjoyed doing some reading. The Boeng 787is a beautiful plane. The business class seating is generous and comfortable. I particularly like the large screen and the choices with AC's IFE. The staff were friendly and attentive. I enjoyed the food (chose the beef and enjoyed the smoked salmon), dessert and appreciated the choice in wines. I recognize one of the attendants from a flight to Mexico and we had several nice chats. Also, the Chief Flight Attendant took time to speak with the passengers in the cabin. I've decided to go for another trip to New York City. It's just wonderful to be able to fly there non-stop in a beautiful plane like the Boeing 787.
✅ Trip Verified | Montreal to Providenciales. Expected a lot more from Air Canada. Rouge aircraft is simply an assault on a person's personal space. I am 5'11" and I cannot sit in the seat unless my legs are wide open. Cramped and appallingly is how I would rate this seating configuration. This is the last time I travel with this carrier. Even if it is more expensive I will travel on another airline just to have the decency of legroom. Pathetic Air Canada, simply greedy and pathetic.
✅ Trip Verified | Fort Lauderdale to Victoria via Toronto. This is my 2nd time flying Rouge Premium and it was really good. Seats are super comfortable, wide with lots of leg room. The use of iPads for IFE is good, however, if they are not updated, then you can't watch some of the content. Also, the "holder" for the iPads aren't as secure as one would hope. Food on the flight was really good (ordered the Asian vegetarian) and I was very full at the end of the flight. Overall, worth the money!
Seat was okay I'm not so sure it was worth a $23 fee.
✅ Trip Verified | Shanghai to Toronto. I could not change my aisle seat where staff may ram the trolley into my knee. There was some equipment under the seat in front of me that took up leg space, and seemed to be falling apart. My dietary preferences were ignored.
✅ Trip Verified | Newark to Toronto with Air Canada. Absolutely terrible. The flight was only 1 hour but then it got delayed by 45 minutes. Because of that we missed our next flight by like 1 minute. The man that was at the front of the gate said, “It’s no ones fault that you’re late”. Excuse me, it is your fault. There were no other flights to my final destination so I had to wait till the next day.
Not Verified | This was the first flight I ever took, my husband and I were celebrated on 34th wedding anniversary so we decided to go to Nassau. We flew out of Toronto I cannot believe how wonderful the staff was on the airplane when they found out it was our 34th wedding anniversary. They wrote a note on a tray with a small wine bottle some chocolates some plastic glasses with her too drawn on them and a heart pin and presented it to us and wished us a happy anniversary it brought tears to my eyes! The attendants on this flight went over and above for us and we were overjoyed! I would love to thank the crew for making wonderful memories that will last the rest of our lives.
Terrible . I sat beside a wall . I spent the flight watching People wait for the washroom . No place to stow my purse sized carry on. I booked and paid for Seat 31 A because 31A was supposed to be the row behind the exit row so that the seat ahead of me could not recline. This did not work out. Waste of $$
✅ Trip Verified | Milan to Toronto, I and my wife filled the eTA at the airport as they recommended (the permit you need to travel through Canada). They checked in my wife and stopped me and said your approval has not arrived yet. I had the approval on my phone and in my email and I showed it to the agent there. She refused and made a phone call. They separated me and my wife and didn't allow me to board. I tried to contact them by phone and via customer service but they told me I have to buy another ticket for myself (which I ended up doing).
Boarding Seating and entertainment were all good. No complaints with this flight. Would recommend. Flight attendants were exceptionally courteous.
5A is a lay-flat business class seat that, unfortunately, doesn't have any windows in it. However, being at the back of business class means less foot traffic from the front galley and bathrooms for business class. It's a peaceful and comfortable spot to sit if you don't need to look at the scenery.
The Bombardier 400 is a small aircraft, propeller driven, but still makes good time at close to 700 km/hr at 25000 ft. The cabin is long and narrow, a bit claustrophobic that way, as there are only two seats each side of the narrow aisle. I noticed a lot of people, even women, hitting their heads on the overhead bins. There is only a washroom at the front, which I didn't use, but it would certainly be a bonus to have another at the rear, considering we were at row 18 of 20. Visibility is reasonably good, as the wing is overhead. There is no emergency exits over the wings because of this. Seating was fairly tight, narrow seat, little room between rows as set up by the carrier.
✅ Trip Verified | Flight delayed 4 times. Had connecting flights through Montreal and been stuck in the airport since 11 am. It’s now 6 pm and still getting notifications that the flight is delayed. Customer service sucks. No help at all. Was refused any compensation.
Ok seat not right on the wing so you can see something, but super noisy. Wish the seats recline was better. A bit better than economy, but nothing to write home about. Not a great choice of movies. And as far as food goes, a muffin for breakfast doesn’t cut it. I guess you have to travel business class to get a yogourt. Still premium is worth it if you have a long trip, and if you can get it at a discount. Sometimes it doesn’t cost much more than economy.
✅ Trip Verified | I booked Qatar airways to India. My connection was Edmonton to Montreal before flying Qatar Airways to Doha and Amritsar. Air Canada flight from Edmonton to Montreal was late 4 hours. I missed my all next flights.
✅ Trip Verified | London to Toronto. My mom recently visited me and I booked a wheelchair for her. She never had been any issues until she reached Toronto. An employee behaved rude and unprofessional to us. Very bad experience.