Air Canada


Customer reviews

8/24/2019 V Lear

✅ Trip Verified | Seoul to Toronto. Photogenic but uncomfortable! Air Canada Business Class is probably the worst of the herringbone configuration designs. Seat is extremely hard and the space between the bed and the table is very limited, almost impossible to turn without hitting the table with your knees when in the sleeping...

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8/22/2019 M Alhanar

✅ Trip Verified |  Madrid to Toronto. My bag is delayed for 6 days now, and the staff in Air Canada is careless. I am without clothes for 6 days and they are careless. I flew from Madrid to Toronto on the 14th August. Before I leave I asked Air Canada about my bag, they told my they have it, but it wont be on the same flight, it...

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8/21/2019 Abdallah E, Boeing 767-300ER (763) rouge seat 36A

Seat 36A has 1 and 3/4 windows! AC Rouge's seats aren't bad for shorter flights, but for my 9hr and 43 minute flight it wasn't very comfortable.

8/21/2019 Catherine George, Airbus A320-200 seat 4A

Thoroughly enjoyed our return flight from Toronto to Seattle Aug. 15-20. The flight attendants couldn’t have treated us better; the seats were roomy and comfortable and the food was good in comparison to most airlines. I do travel economy as well and, though we do pay extra for meals, the food ranks higher than most airlines I h...

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8/21/2019 C Harper

✅ Trip Verified | On 2/3/19, I purchased a one layover trip with Air Canada to Delhi, India (round trip route: 7/21: DC-Toronto-Delhi 8/5: Delhi-Toronto-DC). However, 10 days before our departure day (7/12), I received an email letting me know that my flight schedule had changed. After speaking with a representative I was inform...

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8/20/2019 C Callaghan

Not Verified | Nice to Montreal with Air Canada rouge. Flew both with this airline for my recent honeymoon in August 2019. Both flights were delayed for “technical issues”. I could not get over the filthiness of the plane. See picture attached. I wish I had also taken a picture of the tray which was covered in crumbs and smears...

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8/20/2019 Malcolm Norton

✅ Trip Verified | London to Toronto via Halifax. It's definitely not the old AC business class. No drinks order before take-off, no champagne offered only mimosa, maybe time of day. Meals delivered automaton by most of the crew (a couple stood out for warmth) but I have to say the London kitchens came through again for vegan w...

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8/18/2019 Abdallah E, Boeing 767-300ER (763) rouge seat 13A

We were in seats 13 a&c, 14 a&c, 15 a&c. Overall positive experience. Armrest between seats can be raised up out of the way. Floor is flat. Table slides towards seat, lots of room, even if seat in front reclined. Ends of head rest can fold out for support. Outlet to charge devices. Kids were entertained with AC app, don't forget...

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8/18/2019 Timothy Morin

✅ Trip Verified | While the premium seats (extra legroom) in rows 13 to 15 were very comfortable, the real irritation was with the Air Canada Rouge Player. I tried to watch two movies on my return flight (to Toronto) on August 16. Both movies cut out at various places in the movie. I waited patiently for the buffering circle to...

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8/16/2019 Abdallah E, Boeing 787-9 (789) seat 18A

Despite being a "preferred" seat advertising extra legroom, this is not true due to the bulkhead directly in front of the seat. As someone who's 6'3, there was not enough room to extend my legs and it was quite uncomfortable. Other aircraft (and other airlines) provide a lot more legroom in their preferred seats. Also, as someon...

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8/16/2019 H Smith

✅ Trip Verified | London to Toronto. A 2 hour delay for unexplained scheduling issues (no other delayed flights at LHR). Complete mess of a boarding process meant the whole thing turned into a melee. The policy of 2 carry on bags meant that we wasted 20 minutes trying to find space for everyone’s hand luggage. Also an old plane...

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8/15/2019 B Larson

✅ Trip Verified | Flew Montreal Dublin on one of their new A330. Brand new paint job on the outside but the inside left a lot to be desired. Faulty recline, old seats, wonky tray tables, very dated and tatty cabin. Entertainment screens failed before they started, crew had no idea what to do. Not a big deal as these things happ...

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8/14/2019 R Rankir

✅ Trip Verified | Toronto to Shanghai. Seat comfort terrible. Air Canada used to be average airline, but now aircraft configuration is such that passenger comfort is least thought. Seats are too tight and so few washrooms with long lines on ultra long flights like mine.

8/14/2019 M Lorga

Not Verified | I have purchased Air Canada ticket at a higher price in order to get a shorter connection time. Instead I got delayed 1 hr from Milan to Toronto and 2.5 hrs from Toronto to Montreal. When I asked the customer service why I could not make an earlier flight from Toronto to Montreal I was told that 1.5 hrs was not a...

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8/13/2019 J O'Brien

Not Verified | Manchester to Toronto. Having read the reviews I was quite concerned and pleasantly surprised by the actual experience! The flight was on time, clean and the staff were friendly and helpful. Yes the seats were slimline, we had to take our own iPad and the food was basic, but for someone who mainly flies budget ai...

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8/12/2019 A Beale

✅ Trip Verified | Both flights from Toronto to Montreal and Montreal to Toronto delayed. First from Toronto to Montreal because the captain was late then because some of the crew was late. Waited 2h in the plane without moving. Coming back from Montreal to toronto delayed again, over an hour waiting in the plane. Captain makes ...

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8/11/2019 Pat, Bombardier CRJ900 seat 12D

Great seat - lots of leg room, quiet aircraft!

8/11/2019 Patrick Brophy, Boeing 787-9 (789) seat 31C

I am 6’ 2”. Seat has great legroom as it is by wing exit. I can’t get comfortable enough to sleep on a plane but this eat allows you to at least stretch out. Downside is that is right by need to be tolerant of the other passengers as they unavoidably bump into you and step on your feet.

8/10/2019 Abdallah E, Boeing 767-300ER (763) rouge seat 36F

Please be aware of the absence of in seat entertainment system. You either need to bring your own device, tablet or phone or you can rent one for a fee onboard, Usually an Ipad. Make sure you have the Air Canada app on your phone before boarding this flight, so you can connect to the on-board system. This is an older, refurbishe...

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8/10/2019 Mark Steel

Not Verified | Toronto to London. Boeing 787, so ok aircraft. Premium economy so bigger seats. Onboard staff don’t know how to smile. Only small glass of orange juice or water in premium econ (compared to virgin where you get Prosecco). Food really odd. A breakfast omelette with fried potatoes and creme freche - on a 7hr flight...

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