Air France


Air France Fleet

1391 Air France reviews

5/22/2019 Y Jareen

✅ Trip Verified | Paris to Freetown. 20+ year old plane. Economy has not been updated. Old disgusting fabric seats. Screens looked like my old Palm from the 90's. Service was equally terrible. Found a roach crawling over my things next to me. Told the flight attendant and she said that was normal and laughed. On the way back t...

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5/21/2019 S Barter

✅ Trip Verified | Paris to San Francisco. The interior of the plane was very dated. The entertainment system was old, and bad quality. The movie selection was poor. The flight attendants weren’t available or responsive of anything going on in the cabin. They spilled coffee on the guy next to me and when asked for a napkin they ...

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5/20/2019 Abdallah E, Boeing 777-200ER (772) Three Class v2 seat 24L

24L is a missing window, and worst, Air France charged extra for this seat but It is horribly cramped because it has less legroom that the est of row 24.

5/20/2019 T Haster

✅ Trip Verified | Toulouse to Munich via Paris. A not much frills but decent experience. All flights more or less on time, aircraft clean and staff friendly and multi-lingual. Service is a drink and snack. Transfers in CDG painless. Seating however uncomfortable.

5/19/2019 H Kan

✅ Trip Verified | Munich to Singapore via Paris. The transit time is only one hour! The first flight is even delayed. Customer isn’t very friendly. If you can choose other airlines to avoid transit in Paris, don’t choose Air France.

5/19/2019 E Markham

✅ Trip Verified | Flew the Boeing 777-300ER from San Francisco to Paris on our trip there and the plane was quite nice, crew performed their duties well and aside from the realities of Economy Class I had no major complaints. Our flight back on the A380 was significantly less enjoyable. Boarding was reasonably efficient, but I ...

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5/18/2019 R Reams

✅ Trip Verified | Milan to Marseille via Paris. The worst airline I have flown. Lost our luggage today, left us stranded with nothing, did not even offer a voucher. I'm 70 years old and take a lot of medications, the really rude woman suggested I go to the hospital. Woman in lost luggage was really rude, and she even said "Air ...

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5/15/2019 Abdallah E, Airbus A330-200 (332) seat 20K

SEA to CDG. 10+ hr. flight. The premium economy seats are hard: about 6 hrs. into the flight my butt was numb. However, the additional cost for premium economy is worth it for the added space, service, and the small, 21-seat cabin section.

5/15/2019 Abdallah E, Boeing 777-200ER (772) Three Class v3 seat 30H

Seat is listed as "yellow" has no issue with people walking past to the rest room or the crew with the carts. Seats have full recline and you don't have to worry about the person behind you. I'd choose these seats again.

5/14/2019 H Heutink

✅ Trip Verified | Fort de France to Amsterdam via Paris. Hands down the worst experience I have had.The plane looks like it flew right from the 80s with seats that were super old and uncomfortable. The entertainment system is also at least 20 years old - it's also malfunctioning. Useless entertainment of terrible quality so I j...

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5/13/2019 Alexander Butov

Not Verified | Paris to Shanghai. It could be better. Comfortable seating. New aircraft. But flight attendants were outraged by their behavior. In the middle of the flight, none of the flight attendants could be seen. Pressing the flight attendant call button 5 times no one approached. In flight entertainment is pretty not bad....

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5/12/2019 W March

✅ Trip Verified | Madrid to Johannesburg via Paris. Air France's customer service is the worst I've ever encountered with an airline. Having been delayed for a total of 26 hours they are refusing to pay any compensation despite me providing invoices for a rebooked flight from Johannesburg to Harare because I missed my original ...

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5/6/2019 Abdallah E, Boeing 777-300ER (77W) Three Class seat 3G

This was the worst Business class long haul flight I have ever been on. I didn't even know that the long haul business class flights came with a 2x3x2 formation with reclining chairs instead of beds. The chairs do not lay flat so you slide down them when trying to sleep - not great for people with back problems. There is hardl...

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5/6/2019 Kim Thomsen

✅ Trip Verified | Check-in started three and half hours before take-off. Premium economy passengers are allowed to use Sky Priority check-in so it was quick and easy. Boarding started on time. AF's premium economy seat is in a hard shell so it slides forward to recline. On this flight I found my seat was working so I got full re...

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5/5/2019 Kim Thomsen

✅ Trip Verified | Flight from LHR to CDG was an unmemorable, standard intra European flight of 45 min. Despite this AF managed to serve a drink and a snack. CDG is a very confusing airport but we managed to find our departure gate. AF allows premium economy passengers to board via Sky Priority group 2. The seat is rather strange...

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5/2/2019 B Borchany

✅ Trip Verified | Bangkok to Aberdeen via Paris. I am pleasantly surprised to say that Air France have appeared to have upped their game. All the flight attendants was very pleasant and even in CDG the staff was smiling which is a significant difference from previous adventures. Whatever has happened keep it up AF. I had a grea...

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4/30/2019 Abdallah E, Airbus A380-800 (380) seat 72K

I have to disagree with the featured user comment of Abdullah, claiming that the 380 is to be avoided and a generation behind. It is the most comfortable plane in the sky and the most quiet, and has the most space, especially in Business. Far better than the 777. I travel very frequently and know of what I speak.

4/30/2019 D Shaw

✅ Trip Verified | Forced me to check in my luggage. Lost it. Promised to deliver. I called 5 times and was told to wait and that they were going to deliver, apparently they were not going to deliver. It is 11.31 pm and I’m driving to the airport again to pick my luggage up. I have to make it before 12 because the desk will close...

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4/29/2019 Alberto Marrassini

✅ Trip Verified | Hong Kong to London via Paris. Flight was cancelled one hour prior the boarding. The ground staff from Air France came after 1.5 hour, not very clear in the explanation to all the passengers. Pretty impolite I would say, leaving people wondering and upset. Our flight was rescheduled for the day after, but we h...

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4/28/2019 Abdallah E, Airbus A380-800 (380) seat 68F

Low-quality business cabin that is a generation (or two behind the competition). At least I had a middle aisle seat. Avoid the A380 Air France business cabin if possible and try to fly a route with their 777 newer business cabin. These are almost a generation behind by now as well, but much better than the A380 upper deck.