✅ Trip Verified | Paris to Freetown. 20+ year old plane. Economy has not been updated. Old disgusting fabric seats. Screens looked like my old Palm from the 90's. Service was equally terrible. Found a roach crawling over my things next to me. Told the flight attendant and she said that was normal and laughed. On the way back to Paris, upgraded to premium economy. Service was equally bad. The air conditioner broke and we were stuck in Conakry for 3+ hours. I think the safety commercial they use to market the airline says it all. A video reflecting superficial woman playing the role of ding bats reflecting an image from the 50's. A complete insult to women and where we are.
✅ Trip Verified | Paris to San Francisco. The interior of the plane was very dated. The entertainment system was old, and bad quality. The movie selection was poor. The flight attendants weren’t available or responsive of anything going on in the cabin. They spilled coffee on the guy next to me and when asked for a napkin they said “yes I’ll come back” and did not until asked again. There were over 8.5hr between meals with one drink between in those small plastic cups. With less than 60min left in the flight they served lunch. Then because we were also starting the descent, we had about 10min to eat and give them the garbage. It felt frantic as the were speeding through the cabin spilling trays as they grabbed them and skipping people. It was pretty bad. Next, the bags took over half an hour to start coming out. They assured us over loudspeaker they were in fact coming. Because that’s how long it took. The food was really bad. Like I’ve had airplane food before but it was gross. The boarding process was terribly organized.
24L is a missing window, and worst, Air France charged extra for this seat but It is horribly cramped because it has less legroom that the est of row 24.
✅ Trip Verified | Toulouse to Munich via Paris. A not much frills but decent experience. All flights more or less on time, aircraft clean and staff friendly and multi-lingual. Service is a drink and snack. Transfers in CDG painless. Seating however uncomfortable.
✅ Trip Verified | Munich to Singapore via Paris. The transit time is only one hour! The first flight is even delayed. Customer isn’t very friendly. If you can choose other airlines to avoid transit in Paris, don’t choose Air France.
✅ Trip Verified | Flew the Boeing 777-300ER from San Francisco to Paris on our trip there and the plane was quite nice, crew performed their duties well and aside from the realities of Economy Class I had no major complaints. Our flight back on the A380 was significantly less enjoyable. Boarding was reasonably efficient, but I was again the victim of additional security checks at the gate (Happened my last trip in Taiwan as well) which meant I didn't get to board with my friend, and was among the last people on the aircraft. Luckily I didn't have any issues finding overhead space once finally onboard. Once on the plane I was shocked at how dated and worn everything appeared. Seat covers were ill fitting and faded, cabin lighting was dull, the IFE system was among the oldest and in quite poor condition, the remote was filthy, and the bathroom was something Air France should be ashamed of. I can only imagine that since they're already looking to retire half their fleet of 10 A380's they're avoiding putting absolutely any money into them. I've included photos of the more glaring discrepancies. The first meal service occured in the strangest and most haphazard manner I've ever experienced. Seated in row 46 there were about 5 rows behind and two rows ahead in our section. They began serving the rows at the back first, but then stopped, skipped the front three including my own row, then moved on to the next section of seating. After starting at the front t of that section they worked their way backwards until our row was the very last served. This meant room temperature food, and a wait of over an hour all while enjoying the aroma of food in the cabin directly behind us. In addition, the cabin crew disappeared completely for about 6 hours in the middle of the flight. At some point some snacks were placed in the galley area but we were never notified or served. I just happened to see someone seated ahead of me return with ice cream and was lucky to be in an aisle seat where I could grab one myself. The sole redeeming quality was the low cost of the flight, $360 RT, but the poor quality of the A380 cabin and crew means I would never recommend it. If you have to fly Air France always choose the 777 instead.
✅ Trip Verified | Milan to Marseille via Paris. The worst airline I have flown. Lost our luggage today, left us stranded with nothing, did not even offer a voucher. I'm 70 years old and take a lot of medications, the really rude woman suggested I go to the hospital. Woman in lost luggage was really rude, and she even said "Air France has terrible customer service". Avoid this airline like the plaque! Narrow, uncomfortable seats.
SEA to CDG. 10+ hr. flight. The premium economy seats are hard: about 6 hrs. into the flight my butt was numb. However, the additional cost for premium economy is worth it for the added space, service, and the small, 21-seat cabin section.
Seat is listed as "yellow" has no issue with people walking past to the rest room or the crew with the carts. Seats have full recline and you don't have to worry about the person behind you. I'd choose these seats again.
✅ Trip Verified | Fort de France to Amsterdam via Paris. Hands down the worst experience I have had.The plane looks like it flew right from the 80s with seats that were super old and uncomfortable. The entertainment system is also at least 20 years old - it's also malfunctioning. Useless entertainment of terrible quality so I just turned it off. Then at the end of the flight, where I did not sleep (I usually do and this time I even took a sleeping pill), we got the worst breakfast. The flight is a connecting flight through Paris, but you have to take a bus to from orly to Charles de Gaulle which. This is terrible by itself but it becomes much worse when you have no clue what to do and have to pick up tickets on your own somewhere else, then we had to wait for almost an hour for the bus to CDG! Almost missing our connecting flight, stressful and ridiculous the way this is organised. Also, somehow the French staff seem too arrogant to speak English, which is something they should do if your are flying an international crowd. If it is not needed, I'm never going to fly air France again.
Not Verified | Paris to Shanghai. It could be better. Comfortable seating. New aircraft. But flight attendants were outraged by their behavior. In the middle of the flight, none of the flight attendants could be seen. Pressing the flight attendant call button 5 times no one approached. In flight entertainment is pretty not bad. Everything went without delay.
✅ Trip Verified | Madrid to Johannesburg via Paris. Air France's customer service is the worst I've ever encountered with an airline. Having been delayed for a total of 26 hours they are refusing to pay any compensation despite me providing invoices for a rebooked flight from Johannesburg to Harare because I missed my original flight due to the delay. I was very unhappy with the manner in which I was dealt with on arrival in Pairs, by the airline staff on the outgoing plane who told me I had nothing to worry about and would make my connection, no information at the disembarking gate to say it was futile to go the boarding gate for a flight that had already closed, and no assistance enroute at any stage in a very unbusy airport terminal. Also no compensation for having paid extra €85 euros for extra legroom seat which was not not available on my rebooked flight the following day.
This was the worst Business class long haul flight I have ever been on. I didn't even know that the long haul business class flights came with a 2x3x2 formation with reclining chairs instead of beds. The chairs do not lay flat so you slide down them when trying to sleep - not great for people with back problems. There is hardly any space between the chairs so you have strangers climbing over you every time they want to get up. It felt like Premium Economy seats for Business Class prices. I complained afterwards and have been completely ignored by Air France.
✅ Trip Verified | Check-in started three and half hours before take-off. Premium economy passengers are allowed to use Sky Priority check-in so it was quick and easy. Boarding started on time. AF's premium economy seat is in a hard shell so it slides forward to recline. On this flight I found my seat was working so I got full recline, where my wife's seat was slightly broken and did not recline fully. Like the journey to DXB the PE cabin was in need of a refresh, so while clean, it was showing its age. I did find the seat comfortable when fully reclined and managed to get 5 hours of sleep. A snack was served after take-off which was significantly better than the micro tuna sandwich we got coming to DXB. Breakfast was served 90 min before landing in CDG. Choice was omelette or creme. Both choices were unmemorable at best. The IFE system was ok but the choices seemed limited and the flight was not wifi enabled. The crew on this flight were very french and seemed grumpy, bordering rude. We landed early at CDG which was a good thing as the line for transfer security was ridiculously long for 6 am. The flight to LHR was a standard intra European flight but AF still managed to serve a snack and drink during the 45 min flight. Again for the price point I cannot recommend AF premium economy, it is simply not twice as good as regular economy.
✅ Trip Verified | Flight from LHR to CDG was an unmemorable, standard intra European flight of 45 min. Despite this AF managed to serve a drink and a snack. CDG is a very confusing airport but we managed to find our departure gate. AF allows premium economy passengers to board via Sky Priority group 2. The seat is rather strange as it is a hard shell where the seat slides forward to recline. However I found my seat to be slightly broken so it did not recline as much as it should. My wife's seat next to me was in better condition, so she got full recline which looked comfortable. Generally the cabin looked very tired and in need of a refresh. The in-flight entertainment selection was not bad but limited compared with other airlines. The food was, on the other hand, very good. I would not have been disappointed to get the vegetable pasta in business class. The pre-landing snack, however, was probably the smallest tune sandwich I have ever seen. It was borderline a joke of a snack. The crew was friendly and attentive and they seemed well intended. We landed on time at DXB in the old terminal one but immigration and customs were quick and easy with no queues as we arrived at about 22:30. All in all not a bad flight, but not good value for money. This flight was not wifi enabled.
✅ Trip Verified | Bangkok to Aberdeen via Paris. I am pleasantly surprised to say that Air France have appeared to have upped their game. All the flight attendants was very pleasant and even in CDG the staff was smiling which is a significant difference from previous adventures. Whatever has happened keep it up AF. I had a great journey today.
I have to disagree with the featured user comment of Abdullah, claiming that the 380 is to be avoided and a generation behind. It is the most comfortable plane in the sky and the most quiet, and has the most space, especially in Business. Far better than the 777. I travel very frequently and know of what I speak.
✅ Trip Verified | Forced me to check in my luggage. Lost it. Promised to deliver. I called 5 times and was told to wait and that they were going to deliver, apparently they were not going to deliver. It is 11.31 pm and I’m driving to the airport again to pick my luggage up. I have to make it before 12 because the desk will close. Worst airline service I have experienced. People on the phone barely speak English.
✅ Trip Verified | Hong Kong to London via Paris. Flight was cancelled one hour prior the boarding. The ground staff from Air France came after 1.5 hour, not very clear in the explanation to all the passengers. Pretty impolite I would say, leaving people wondering and upset. Our flight was rescheduled for the day after, but we have to use another airline for the connecting flight, means take all luggage again (which is inconvenient travelling with a baby). The alternative provided by the service is being redirected and downgraded to economy with another airline. I am Platinum member, I would have expected to be upgraded for the inconvenience, not the other way around. Everybody at the customer service understands, but never really solve your problem. Expensive, average-low service, poor handling of customer issues.
Low-quality business cabin that is a generation (or two behind the competition). At least I had a middle aisle seat. Avoid the A380 Air France business cabin if possible and try to fly a route with their 777 newer business cabin. These are almost a generation behind by now as well, but much better than the A380 upper deck.