Customer reviews

1/7/2019 SeatGuru User, Boeing 777-200ER (772) seat 36D

I flew Alitalia from Rome to Mexico City and back for the second time now. (first in 2016). Nothing has changed. Very old economy cabin. Entertainment system with copyright logos from 2001. No touchscreen, no charging port, only really bad 144p screen with a barely working remote control. Seat was awful, my headrest would keep o...

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1/3/2019 SeatGuru User, Airbus A330-200 (332) Three Class seat 29L

Flew on on AZ604 from Milan MXP to New York JFK. Seat 29L has lot of legroom space but the armrests are fixed (because they contain the tray and the screen). This seat is very *COLD* ! Ask for an addictional blanket/plaid. Movie selection could be richer

12/31/2018 Susan Shauger, Airbus A330-200 (332) Three Class seat 12J

I paid extra for this seat which is characterized as a comfort seat. Alitalia actually billed me twice. The seat has a three inch wide plastic panel attached to the inside of the aisle side of the seat. It was impossible for this 75 year old to sit down! The person in the window seat switched with me. I have NEVER been so uncom...

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12/30/2018 V Marzone

✅ Trip Verified | I have travelled with Alitalia for more than 20 years, and though out this time quality of service and employees’ attitude has been going up and down. In the last three trips however I experienced the worst possible service on both sides. Old plane flying the intercontinental route (low cost type of searing, f...

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12/27/2018 D Carcio

✅ Trip Verified | Brussels to Rome. Really nice cabin crew, clean plane. Flight comfortable and fast, we landed in Rome even 30 minutes before, they allowed me to arrive on time on Christmas Eve. I will fly again with Alitalia

12/10/2018 F Foster

✅ Trip Verified | London (LHR) to Milan (LIN). Boarding was quick and efficient, flight departed on time and cabin crew were very friendly. The aircraft was clean, seats were comfortable and the price was excellent. I strongly recommend Alitalia.

11/29/2018 Anil Kumar

✅ Trip Verified | Delhi to Rome. Horrible flight. Unprofessional and unkind flight crew, nothing was served to me for first 6 hrs of flight, not even water or beverages. Crew was unpleasant when I asked for water and then for coffee later.

11/27/2018 David P, Airbus A330-200 (332) Three Class seat 4E

No overhead storage.

11/27/2018 David P, Airbus A330-200 (332) Three Class seat 4C

Limited overhead storage.

11/26/2018 Cheryl Lum

Not Verified | Flew Rome to Barcelona and I found them to be fine. They were on time, the flight attendants were courteous and efficient, and they got my luggage on board the flight properly. Thus, I would not hesitate to fly them again nor recommend them.

11/21/2018 P Geesen

✅ Trip Verified | Boston to Rome. Horrible service and terrible food. I flew from Boston to Rome in Economy Class, there was a steward extremely rude and unfriendly. You can't even ask a glass of wine or coffee. Lame service, extremely slow. They also lost my bag that I've got 3 days later with the broken lock. At the Rome airp...

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11/19/2018 Heitor Ferreira Filho

✅ Trip Verified | Rome to São Paulo. My seat was 22L. The flight attendants in that part of the airplane were unkind and far from nice. After dinner we were served coffee and tea, and none of the flight attendants passed by that area to collect used cups and napkins. We had to put the dirty cups inside the pouches of the seats ...

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11/11/2018 C Valini

✅ Trip Verified | I flew with Alitalia from Milan Linate to New York via Rome Fiumicino; the experience was not bad. The flight from Linate to Rome was a normal national flight (nothing to say) and landed on time. The flight to NY was on time too, the crew was friendly, the food ok and the airbus clean. The flight back to Rome ...

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11/6/2018 SeatGuru User, Airbus A320 (320) v2 seat 16A

the seat has a very very little space between the seat and the table in front of me. very unconfortable also because i'm 1.80 m tall and i had to spread the legs to seat.

11/6/2018 SeatGuru User, Boeing 777-200ER (772) seat 26C

Surprisingly comfortable flight. Just enough leg room for me (at 185cm / 6'1"). This made it an overall good experience for me. A lot of head rests did not seem to stay in place, however (we switched rows because of this). Entertainment system is old and screen/audio is lousy. Both didn't matter too much to me. Also noticed the ...

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11/6/2018 Peter Lapham

Not Verified | At Milan Linate they always put you on a bus to the aircraft which therefore defeats any priority boarding advantage since everybody is lumped together. Once the doors of the bus open it is survival of the fittest with a stampede of people to the stairs of the aircraft to see who can get on-board first. Once onbo...

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11/5/2018 Heitor Ferreira Filho

✅ Trip Verified | São Paulo to Rome. Horrible experience regarding service. The airplane may not be new, but considering it's Economy Class, the seats are spacious if compared to newer airplanes. But what was really terrifying about this flight was the horrible, appalling service given by the flight attendants in the section of ...

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11/4/2018 Maria Massimi

Not Verified | New York to Rome. Really disappointing flying with Alitalia! I am Italian and even if I am leaving in Germany, together with my family we have decided to fly Alitalia to support our own airline. Wrong decision. The service was not good, for example the hostess came only once to offer some water (during dinner tim...

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10/28/2018 SeatGuru User, Boeing 777-200ER (772) seat 25L

no space for legs as there is a metal box underneath the seat in fornt.

10/24/2018 G Mears

✅ Trip Verified | Rome to London. Paid for extra luggage on the way out. When we arrived at the airport to return we were told that we had only paid for luggage one way. The email receipt is very misleading suggesting we had paid for the extra space there and back. This stopped us from paying in advance and cost us an extra 20 ...

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