Arik Air

Customer reviews

3/1/2011 R Sanomi

We were due to travel from Abuja to London on 25 February - 3 days before we were notified the flight had been cancelled due to unscheduled maintenance. We attended their offices the following day and received the worst kind of customer service. Indifferent attitudes and a total lack of customer care. They couldn't tell us when ...

Read More
12/13/2010 R Williams

Lagos to London. Thhe worst flight I have taken. Boarding delayed by 1 hour due to technical difficulties. When we did board there was no air conditioning and the cabin was unbearably hot. It was left for passengers to get water from the galley which was not freely offered. An announcement was then made that our direct flight wo...

Read More
12/2/2010 M Danley

Dakar to Freetown return the flight was okay but the airline purposefully cheated us on purchasing the ticket in Dakar - and the return flight from Freetown was late in arriving spent more time than necessary on a stop-over in Banjul. Bottom line the service was marginally acceptable plane was modern - but they seem to be scam a...

Read More
11/3/2010 D Davis

The worst airline I have ever flown. Nice new aircraft (ex Kingfisher Airlines) but nothing works - including the crew. Flight was 2 hours late and the service was very poor for an airline that markets itself as 'World Class'. I went to ask for water and the Cabin Crew was asleep.

4/28/2010 M Baughman

Lagos to JFK Business Class. New A340 the seat was lay flat and fairly spacious. Cabin almost empty while Economy was full. Even so the crew had trouble remembering to bring my food and never got around to headphones. The food they remembered to bring was fair to good. In seat power made up for thin AVOD so one could watch compu...

Read More
1/17/2010 John Lundquist

Have flown several times between Lagos domestic (Old terminal) and Warri. Flights on time and flight attendants attentive and friendly. Be warned that you'll have to hunt down your gate at Lagos if you want to be sure of catching your flight. It's not unusual for staff to just wander off for no announcements to be made and for p...

Read More
11/8/2009 Daniel O'Donoghue

Heathrow - Lagos and Lagos - Banjul. Very positive experience on every flight - both in economy and business (premier) class. LHR-LOS service excellent new aircraft flat beds in premier class - fares are more reasonable than BA and Virgin Atlantic. The issue is with their booking arrangements - you can make a reservation option ...

Read More
1/5/2008 Kingsley Utande

Flown with them severally especially on the ABV-CBQ ABV-ENU ABV-BNI and occasional ABV-LOS route and there is still a lot to be done with regards to their customer service. Their ticketing and reservations (you can't purchase online unlike VK and AJ) systems leave a lot to be desired. Its usually chaotic at the purchase points a...

Read More
3 of 3