Horror flight: Delayed - Seats were double booked, people who paid for more expensive spots had to take a seat in economy, families were split up over the entire airplane. Zero leg space, most of the seats could not lean backwards (if there was a person of +1.8 meters behind you, leaning back would literally crush his/her knees). Unannounced additional stop at Cape Verde, increasing the flight time from 6 to 9 hours. Very poor onboard entertainment and food. All of the above occurred on both flights, so it was not a coincidence.
I was traveling for work to and from Amsterdam to Samos. I was seated on the first row with (even for the B737-8) a lot of space for my legs. Slept almost the whole time so for me this was a perfect flight. Cabin crew were very professional!
AMS-AUA-AMS. I regularly fly ArkeFly between Europe and the Antilles and what a huge difference between the old and worn 767-300 with barely enough space to breathe and the new 787-800 with more spacious seats PTV and a so much better experience. Furthermore the crew seems to enjoy the Dreamliner much more and even smiles are being made! Also the time of always being delayed also seems to be over. ArkeFly improved a lot with the Dreamliner and I even prefer Arkefly above KLM now as long as they fly the Dreamliner.
Flight Cancun-Amsterdam October 2014. Aircraft was changed and passengers like us who had bought comfort class were downgraded to economy. Flight was a nightmare with screaming kids and non-existent flight attendants. Crew blocked some comfort class seats for themselves while passengers who had paid for them flew economy. Do not fly with them!
I flew from Schiphol to Jamaica with ArkeFly. The aircraft was old dirty and noisy. There was minimal legroom which can make a long haul flight very uncomfortable. But the worst part was the flight attendants never have I ever met so many rude flight attendants during one flight. As a passenger you are expected to feel very sorry that you came to disturb the flight attendants during their flight. If you ask for pillow or blanket all you get back is very rude words and eye-rolling you don't feel like a paying customer at all. Also the flight attendants didn't speak English even when I told them that I don't understand Dutch. Unfortunately I cannot recommend ArkeFly to anyone.
Flew Amsterdam - Aruba - Amsterdam (OR363 and OR 364) in July 2014. The outbound flight was on one of the old 767-300's a noticeably old and used aircraft (approx. 25 y/o). The seats in economy provide just enough legroom and you indeed have to pay for everything. Since the flight was only around €50 cheaper than the KLM alternative I would not recommend this one especially due to the old and noisy aircraft the charter flight customers (many crying children) and relatively inattentive crew. However the return flight was a brand new 787 Dreamliner aircraft in which I chose to fly Star Class. The difference is huge. The aircraft is quiet spacious and the seats and service in Star Class are much like Business Class with other premium airlines. You pay €270 for an upgrade which is decent value for money. All in all I would only fly Arkefly (long distance) again if it would be in the 787.
Flight # 396/395: We flew from Toronto to Amsterdam in August. The flight was terrible. We requested 3 vegetarian meals. We did not get our vegan meal until our return to Toronto and to add insult to injury they provided only two meals. Then the steward decided to inform me it was my fault I did not order for 3 passengers. I have proof the request was made for three passengers. Instead of apologizing for the error they diverted the error onto me. For a 10 hour flight and for the price I paid I expected better food drink and entertainment. I'll never recommend Arkefly.
OR365 27/2/14. OR366 13/3/14. We flew from Amsterdam to Bonaire in March 2014. The flight itself was ok but for the price we paid we expected better food and drink than we received. For the 10 hour overnight return flight we waited 2 hours for a small dinner (without drinks service in between) including one tea/coffee/juice. That was it! The only other drinks service was in the morning (2 hours before landing while most people were still asleep) where we had to pay for tea or coffee! We also had to pay extra for the Entertainment system which had a very poor selection.
Flew Amsterdam - Orlando - Miami. There are many signs that Arkefly is simply not a proper airline but just a charter operator. It goes beyond the nickle and diming that other airlines do although Arkefly takes it to a new level. The fun started a day before flying: a text message that the plane would be departing two hours late. On with the seat assignments: you have to pay for those and in a strange move you can't check in online unless you paid for a seat. At the check-in counter they had to call operations for a half hour to get me a seat only for me to find out on the plane it didn't exist. The other thing I found is that the plane was quite old (no proper overhead luggage storage) and seats were cramped old and hard as a rock. Charter flight so lots of really loud crying kids. Up to you if you mind. I flew economy comfort leg room is pretty good. As others mention everything has to be paid for except one meal and drink. No complaints there I knew that was the case and I feel that prices were reasonable. By the way don't bother to pay for IFE the selection is pretty useless. Less palatable was the fact that we were significantly delayed due to two passengers being not being admitted to the US at Orlando (stopover en-route to Miami) who were promptly put back on the plane to fly to Miami and onward to Amsterdam. If Arkefly would do passengers pre-checks in Amsterdam like grown-up airlines this wouldn't have happened.
It is a terrible airline. I flew from Amsterdam to Sanford Orlando. The seats were just terrible. You have to pay for everything. I flew comfort and I expected to have more extras then economy but it was just the same. You only get one meal and water. If you would like a snack or just a coke you will pay for it. I couldn't sit properly in my seat I had to turn myself and lay on my side. Because otherwise I would have been seated at my fellow passengers lap. I do not recommend this airline. And please do not consider to upgrade your flight it isn't worth it. The crew is very unprofessional and will help you with nothing. It's all self service.
Orlando Sanford - Amsterdam September 27 2013. We flew back to Amsterdam with a 767-300 with winglets. The service on board of the personnel is professional. Legroom in Economy too. We reserved seats in the middle row they have the same leg room as economy comfort the latter is more expensive and has nothing more to offer than economy. The problem with this airline is not the legroom but the seat width. 16" is way too narrow for such a long flight. We two adult males (5'11") who sport a lot not overweight sat shoulder to shoulder. We had to move our body the whole time because the seats are extremely narrow. People at the window seats had less legroom but can rest against the window so they had more comfort. The narrow seats made the flight very tiring and stressing. We knew Arkefly is cheap but we didn't expect this. They cram one extra seat in width so instead of a normal 2-3-2 you get a 2-4-2 A330/787 setup in a narrow 767. Together with having to pay for every drink or additional food this made a very uncomfortable flight. Even the coffee had to be paid for only water was for free but that tap was next to the toilets and looked dirty with calcium attached. So despite the professionalism of the cabin crew we will never ArkeFly again. We read somewhere Arke is going to cram also an extra seat in de 787 like this. Their 787 goes from 2-4-2 to 3-3-3 777 setup. Horrible! In the end with paying extra for drinks and food and reserving a seat we were better off with United or Delta.
Flight Amsterdam - Kos. I booked premium comfort class. Because of technical problems they changed planes. I didn't get the premium comfort extra's I had paid for. They had no solutions with a bad service.
Definitely the worst option. No frills works for flights less than 2 hours only. Transatlantic on an older smaller plane with very limited entertainment and food options is not worth the savings. By the time you pay for all the luggage fees seat fees and food/entertainment your savings go from $200 to $100 (approx). Also you won't get any miles on your credit card or miles on your preferred airline because they only accept wire transfers! Forget to mention that the wire costs are $40-$50.
This airline is the worst for transatlantic flights in my opinion. I took a flight to Natal Brazil this February. The airline charges for everything €10 for a personal entertainment kit (otherwise no TV for 9.5 hours!) €25 to be able to get an assigned seat €350 for a Coca Cola only water coffee and tea is free of charge. No blanket only one meal served. I don't have a problem with airlines charging for extras - what Arkefly calls extras would be included standard in every other transatlantic airline. Furthermore the seats are terrible I booked their Comfort Class which is just as small as economy in any other airline. No priority boarding etc the only extra I got was a €1 headphone to listen to the radio. I personally think that Arkefly uses the same planes as they would on a flight within Europe. Those are just not up to standard if you have a 9.5 hrs flight to Brazil!
Went to Miami with Arkefly. Premium Comfort was good for the price back home comfort class was also good and no delays. I read all the reviews and was nervous but everything was fine. It's not very expensive so don't expect too much.
Flight to Hurghada with a stop in Sharm el Sheikh. With a 737-800 in sardine configuration the flight was terrible no space for your legs and seats recline no more than about 2 cms. If you are over 1.70m this is extremely tight and for a flight of 5 hours that is just not acceptable. On the return flight from Hurghada (which was delayed for more then an hour) we paid 6 Euros per person to book a seat which we found was already occupied by people that got onboard in Sharm el Sheikh. Not even offered a free drink for the delay. Never again. Food and drinks are limited and overpriced and comfort and premium comfort classes are a joke on 737's.
Amsterdam to Mombasa. Paid extra for comfort class and was given the row in front of the emergency exit where the seats could not recline at all. Therefore even worse comfort than sitting in economy class.
Since the Star class was changed into Premium Comfort the level went down dramatically less space between the chairs much smaller seats. Especially on long haul it is two steps back but price is almost the same level. Staff friendly and helpful.On European flights the additional money between comfort class and premium comfort is a waste.
Flew from AMS to Aruba still have to make the return flight Monday not looking forward to this at all - although at least we have comfort class for the return flight-Row 27. Arrived at Schipol early to avoid traffic delays etc could not check bags in despite already having checked in online once at boarding gate no system no control just a big mess. On the plane we had the last row of seats these hardly reclined at all with little room in front this was no fun for 10 hours. Paid online in advance for entertainment yet had to wait for more than an hour for it to be turned on due to our last row seat - choice of films not good at all. Crew very overworked and did not care at all. Gangway between seats so narrow that if you sat in aisle seat you had constant knocks from crew or passengers walking up and down. No mention that flight would stop in Curacel then got turfed off the plane had to go through customs then queue again to get back on-free seating for this last part of the flight also. Storage was poor on lockers had one of bags placed at the other end of the plane and due to narrow aisle was very hard to get to as the aisle blocked by staff So for the return lest hope Comfort class and row 21 proves better? Thinking of upgrade to Premium Comfort but not sure it is worth it?
Used ArkeFly for two holidays this year: Las Palmas Gran Canaria in May and Mombasa Kenya in August/September. To Gran Canaria was a very pleasant flight we unexpectedly all had an own personal entertainment screen in the headrest and on our return journey too. Therefore we expected to have them on our 11 hour long intercontinental flight to Mombasa but surprisingly we did not real letdown. Our seats (row 15 before the emergency exits) were said to have 'limited reclining capability' but they did in fact not move one inch at all on the journey there they did recline a bit on our red-eye back. We flew comfort class which is really worth the additional charge (15EUR per person per flight). The 8 centimetres extra are the difference between sleeping fairly comfortably or cramped and the night comfort kit really helped me get some rest. Out of the 4 flights 1 was delayed but it was only a little over an hour and they caught up a with quite a few of the lost minutes. Clean planes easy self service luggage check-in friendly staff reasonable prices for airplane food and always good landings so I'd use them again.