✅ Trip Verified | Recently I experienced flying with Arkia from Ramon Airport to Sde Dov. Check-in in Ramon Airport was quick, and ground staff were really nice and friendly, I don't recommend coming to the airport more than 1 hour before departure. Flight length was 35 minutes, cabin crew were friendly and gave water and cookies to the passengers. (Business Class passengers may order soft drinks as well), The airplane had a Business Class, but there is no difference in the seats or anything, upgrading costs about 40 Shekels (about 10$), but for a 35 minute flight really doesn't worth it. Landing was good. The airport is really small and cozy, the Israeli government has plans to shut down the airport in the next few months. I paid for the ticket 230 Shekels (about 60$), It is the average price for this route, I ordered my ticket one day before the flight, if you plan in advance you can fly from TLV airport to Ramon for only 90 Shekels (about 25$). There was no inflight entertainment system and no WiFi, not really important for a 35 minute flight.
✅ Trip Verified | Rome to Tel Aviv. They had us waiting 2 hours just to check in, because they lacked staff to conduct interviews for all the passengers. They never communicated with us why this check in process was so long (keep in mind, this is before going through security for the airport). Our flight was delayed two hours because of this, not because of mechanical difficulties or weather, but because of something they have control over, staffing. We did not get our meal voucher for a flight delayed two hours even though we are entitled to one. Once we got to our destination, all of us (150+) people were waiting 20 minutes at the baggage carousel before an Arkia staff member came to us to tell us most of our bags did not make it onto the plane. She didn't give us a reason, just told us to file a lost baggage claim. That line was over an hour long since there were so many of us. The Arkia worker at baggage claim asked me to fill out a paper about my bag, asked me for the address where I'd be staying, and my phone number. He said my bag would get here today and that I should receive my bag the same day. No. Thankfully I had my Israeli boyfriend with me to make my calls because there was no way this process could have been handled in English. It took them 4 days to get me my bag. I was literally in Israel this entire time, at the same place. Their reason? "You gave us an American number, we can't call that. And you are in Timrat, you really think we're going to try our luck in Timrat?" (Timrat is a really small town). I'm sorry, the instructions the Arkia baggage claim guy gave me was to write down my address of where I'm staying and my number, at no point did he say he needed an Israeli number or that Timrat was too far. After making four days of nightmare calls (they don't answer 90% of the time), we were able to get a hold of the driver (who was part of a different company) and he agreed to meet us somewhere so I could get me my bag. Basically, if we hadn't called a billion times, I would have never received my bag until I was leaving Israel. As if this wasn't a nightmare already, when I emailed Arkia to complain and to demand compensation for the headache they put me through, their customer service responded saying I needed to mail them all these kinds of documents that I do not have anymore and that it could take up to 10 weeks for them to make a decision. They should already know details about this flight and they should've contacted each passenger to offer compensation. This is a terrible company and I would highly advise, for your sanity, to take any other airline.
✅ Trip Verified | Tel Aviv to Stansted. Old plane, uncomfortable seats, disgusting food. Now have to fly back with them and can't get anyone from customer service to answer me a simple request for a change of date. Also in Israel they are known to have very bad customer service.
✅ Trip Verified | Flew Tel Aviv to Stansted. Arkia Israeli Airlines is just an awful airline. Website can offer no more than booking. Check-in is only available at a counter in the airport, so no seats can be chosen before. If baggage has not arrived you may find your baggage in another country (no info on the website regarding baggage). Hope mine will arrive soon. Ground service cannot provide any information on delayed flights. All they can say - You have to wait!
✅ Verified Review | Tel Aviv to Paris. I took 3 vacation days to travel to a wedding in Paris. This airline cancelled my outgoing flight, so instead of 5AM, I left at 3PM, thus missing one entire day in Paris. For the return, they changed the departure time from 1:30 in the morning Friday, to 10:30 Thursday evening, thus causing me to miss the entire wedding reception on Thursday evening, which was the purpose of my trip! They refused to cancel/refund my ticket - so I could reschedule with another airline, and refused to compensate me in any way. (I bought my ticket through Expedia. Expedia explained my situation to Arkia, but they refused to refund me). Basically I lost 3 vacation days, spent the entire first day in the airport, and missed most of the wedding celebrations.
✅ Verified Review | Absolutely awful experience with Arkia Israeli Airlines flying from Larnaca to Tbilisi via Tel Aviv. Arrived in the airport and told that my onward flight (Tel Aviv-Tbilisi) leg was cancelled, but I had the choice to fly to Tel Aviv anyway. Flew to Tel Aviv but my luggage got lost. Spent 2 hours filing a report as British Airways and Delta passengers had priority. Company rebooked me on the later flight and it was oldest airplane I have ever been in, falling apart and smelling like it hadn't been cleaned in months. Worst part, it's been 4 days and I have no idea where my suitcase is. No option to call and find out, all emails and messages are ignored!
I decided to fly Arkia Israeli Airlines, on Eilat - Tel Aviv route which just less that an hour flight distance, unlike 6 hours bus trip. Arkia Airlines had daily flights mostly operated by ATR 72 and Boeing757. Flights which are operated by B757 is considered "low cost" and one-way trip costs as few as 40$. Everything went smoothly while booking online and web site is user friendly. Low cost segment did not include checked baggage so you have 2 options either to pay while booking (5$) or pay at the airport (8$). Ground service at ETH airport was working quite efficiently. However I experienced one of the most strange security system ever. So basically in front of the terminal building if you do not have Israeli appearance security officers stop you and ask you some questions (like who are you, where do you travel to etc). After this he follows to another security officer for interviewing. Basically they ask you tons of questions about your trip especially if you are a foreigner like me. If you have been to any Arabic countries then questions will continue till "what was you room number at this particular destination" etc. I am writing this because this "process" will take at least half an hour. So give yourself plenty of time. Except this security process check in was problem-free then I proceed to gate. Eilat airport is very small with one or two coffee shop and is able to accomondate maximum 150 people at once. There was no sign of destination on screens at gate. But I could easily manage it as there were just 3 gates. Finally flight departed on time (3 minutes earlier even). Aircraft was old but well maintained Boeing 757. Actual flight lasted 35 minutes. Complimentary water, tea and coffee was served by very friendly crew members. I requested for refill no problems. Tight seats were ok for such a short flight. A toilet was basically equipped and clean. At Ben Gurion airport it arrived at Terminal 1. We transferred to terminal building by 2 two buses so no crushes. Finally free shuttle bus is operating between terminal 1 and terminal 3 where most of international flight are departing. So I could easily catch my flight back home. Overall experience is satisfactory. For domestic flights I would again use Arkia without hesitation but for international flight I would think twice as they operate same aircraft for flights to/from Europe.
TLV-ETH-TLV. Going over on Embraer 95, full flight, seats are ok, crew friendly, only water served as 30 min flight. Return Eilat to TLV in an ATR72, also full flight. 30 minutes delay in Eilat due to poor management of gates, they got passengers going to Sde Dov on our flight and had to get them off. This stupidity could have been avoided if the the gate agent would have listened to passengers (including me) asking him why a flight to TLV Ben Gurion Airport is boarding from a gate showing "Sde Dov". He just dismissed our questions with a grin. Obviously his irresponsible attitude cost the airline a 30 min delay, and 30 minutes for us sitting in a non air-conditioned cabin in 40c temp. Service during the flight was juice, cola, water and snacks. Crew friendly,and in good mood.
Short flight from TLV-AMM. Check-in agents friendly and courteous. Flight boarded from a bus driven from a ground-level gate that was very warm. Seats were small, overhead lockers dirty with scratches and seat covers had seen better days. Flight attendants passed out crackers after we boarded then gave out water inflight. We arrived about 15 minutes early and were bused into the terminal at AMM. I would fly again only because their schedule allowed me to leave TLV at 5.30pm and arrive in AMM before sundown. However, I would think twice about connecting over TLV, the transit area was closed when I arrived, and I had to stand in line for over an hour at passport control to go check in upstairs.
Flight 2822 26 Mar 2015. Does a fine job getting people on board giving them a drink and landing safely. As Israel's traditional 'inland' airline the best you can hope for is comfortable seat (its comfortable enough at least on the 757 that I rode) reasonable timliness and a glass of water on a 35 minute flight. All provided.
Flew from Tel Aviv SDV to Eilat ETH and back in February 2015. SDV-ETH with ATR-72 a 40 minute flight. Service was a cold drink and crackers. ETH-SDV with Embraer-195 30 minutes. Opted for business class for 40 shekels extra and it was worth it: Got a sandwich salad and a cereal bar. There was an open bar like on international flights. This service is currently available only on Embraer operated flights. Both flights were on time and the FA were very nice.
TLV-CDG. The plane was supposed to leave at 1.20 pm but a combination of security delays and plane problems (the plane's electricity supply shut off suddenly during the safety video showing) had us leave the terminal at around 1.45. That was deemed to be too late for a take off as Ben Gurion airport shuts off every night. We were brought back to the crowded terminal area where we slept on the floor on a cramped area with only one restroom and finally left at 5 am. Only a very few apologies very clumsy ones at that were addressed to the passengers. Food was cadaverous (a soft drink and a disgusting-looking plastic-wrapped sandwich). No compensation for the incident I will never fly with them again.
We paid over $600 from Tel Aviv to Barcelona and got nothing but a drink. They also didn't accommodate our requests regarding travelling with a child. The crew were not nice the hostess was bitter and not helpful. We will never fly with them again. It is preposterous to pay such high fare for a charter and not even get a bag of pretzels.
TLV-KOS Island Greece-TLV. Full B757-300 each way. 1 hour 20 minutes ride. Crew very efficient in distributing a chocolate muffin and a glass of water to all 270 passengers. Then they sat down in their crew rest seats which where in row 3 smack between passengers and enjoyed a full hot breakfast. You would expect them to eat discreetly in their Galley. They then sold duty free which has great deals. On this portion of the trip it seemed like passengers were unwelcome. On the return flight the crew were more dedicated to service. Again duty free sales. All announcements friendly and clear good Hebrew and English. Nothing amazing nothing horrible. They just went through the motions.
We flew from Tel Aviv to the island of Crete. Flight delayed by 8 hours. On the plane got a glass of water and small cookies. Will never fly this terrible airline.
We flew Arkia from Ben Gurion to Eilat then back to Sde Dov on a day trip from Tel Aviv I was impressed by the quality of the service and cleanliness of the plane. Out was a B757-300 and return an ATR72-500. Both flights were short less than 45 minutes but a drinks service was still managed on the flight with complimentary soft drinks service. Staff were helpful. Having flown many airlines I would rate this airline highly. The only problem we had was a late departure and this was down to a security alert at Eilat before our take off from Tel Aviv so well out of the airlines control.
TLV-GVA-TLV All economy cabin - 757 both ways - a rather inexpensive fare and a rather interesting airline. most notably while landing at TLV a pillow fight raged throughout the cabin for 15 minutes. Now Ive done some travelling and I have never seen that before. The food is decent. Planes are a little worn - from the early 90's/ late 80's. FA's nice IFE is OK. Gets you from A-B. Was OK experience but would rather do El Al next time.
Flew a short flight on Arkia from Tel Aviv (Sde Dov) to Eilat (ETH) and was very surprised by the high quality of service. The flight attendents actually served drinks and munchies on a flight of less then an hour. Flight was on an older B737 and the legroom was very very tight but the attitude of the crew more then made up for the lack of comfort. One thing though - I'd be very hesitant to fly Arkia on a flight to Europe with leg room like that.