Asiana Airlines


Customer reviews

10/27/2019 Nayoko Wicaksono

✅ Trip Verified | Chitose to Jakarta via Incheon. The airline refuse to take 1 luggage for 2 people because it is several kgs overweight. Instead they charge passenger. Im disappointed at this airline. The food is so so, flight cabin is so so.

10/15/2019 Abdallah E, Airbus A350-900 (359) seat 16C

Asiana air planes typically have very generous space. A359 is not an exception. Also, this new plane has far less noise than B777 counter parts. I enjoy flying this aircraft type. Their crew member provides outstanding care. I fly across the Pacific several times a year, and I try to avoid US carriers as much as I can.

10/11/2019 Andre Hugo

✅ Trip Verified | Osaka to London via Seoul. It’s impossible to find fault with Asiana. Both outbound and inbound flights were great. Seat width and pitch probably the best I’ve experienced in economy in last 5 years. Food delivered with metal cutlery, food choices great, service impressive. All 4 flights arrived earlier than s...

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9/15/2019 C Larelas

✅ Trip Verified | Osaka to London via Seoul. First time to fly Asiana Airline, although I had heard good things about it. Flight was almost impeccable: Osaka to Seoul and Seoul to London arrivals were on time, was confirmed my pre-selected aisle seats as well as vegetarian meals (which were served very quickly). Flight attendan...

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9/3/2019 K Tanas

✅ Trip Verified | Bangkok to Los Angeles via Seoul. Asiana is great! Food is brilliant. Service is excellent. The staff are very polite and helpful from ground staff to cabin crews. No attitude. I would definitely fly with them again.

8/16/2019 Angus Drover

✅ Trip Verified | Sydney to Seoul Incheon. Excellent attentive service from cabin crew, better than most other Asian carriers including Thai Airways. Good food and beverage, an enjoyable sandwich offered mid-flight. Flight crew and cabin staff very big on safety during turbulence. Cushioned seats good for economy seating. Cabin...

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7/25/2019 Kim Limos

✅ Trip Verified | New York to Manila via Incheon. First time flying with Asiana Airlines and the service is really good. Flight attendant is helpful. Food is delicious and there's enough legroom. Inflight entertainment is good. Although flight is delay for 30 minutes. I will definitely fly again with Asiana Airlines on my next ...

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7/21/2019 F Andrews

✅ Trip Verified | Singapore to Seoul. My wife and I were travelling with our 8-month-old baby. During online check-in for SIN-ICN, it appeared that there was no way to request for a bulkhead seat, hence we decided to request over the counter. Unfortunately, the bulkhead seat was unavailable, but the gate agent was kind enough to...

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7/20/2019 Abdallah E, Airbus A350-900 (359) seat 21K

My review is general. The Asiana flying A350 from Seattle to ICN has 3x3x3 configuration. ( seats in each row make this flight very congested. Small seats and little leg room plus narrow isles. 11-12 hours flight is uncomfortable. However the crew is very nice and prompt to attend to you. Lots of movies to watch, take a go...

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7/13/2019 Nam Anh Doan Dinh

✅ Trip Verified | Ho Chi Minh City to Seoul. Asiana Airlines is the third 5-Star airline that I have travelled (after Eva Air and ANA). It is clear that Asian's airlines are better than others. Cabin crews were very kind, skilled and the meal was very good. Asiana deserves to be rated 5-Star.

7/12/2019 Hanh Nguyen Pham Binh

✅ Trip Verified | Such a 5 star experience with Asiana Airlines! OZ from SGN-ICN. Everything is good, professional and spotless. The ticket is quite expensive but worth it. Will fly this again for sure. Good meal and In-flight entertainment.

7/11/2019 Tien Giang Pham

✅ Trip Verified | Seoul to Hồ Chí Minh with Asiana Airlines. Overall excellent flight. Cabin crews were extremely friendly, professional and really cared about you. The food (Korean mixed rice) was very tasty. This is the 6th time I have flown with Asiana Airlines and I will always support this carrier.

6/30/2019 V Issac

✅ Trip Verified | Manila to Chicago via Seoul. Ground crew in Manila are approachable and knowledgeable. The flight crew from Seoul to Chicago are efficient but I noticed that they don't often serve juices/drinks during the midflight especially when the lights are dimmed. You need to call their attention if you need drinks.

6/1/2019 X Chen

✅ Trip Verified | Seoul to Singapore. I am appalled that with a 2 year old daughter we were not given the priority to board first. This resulted us bashing through the seats with passengers already settled down, especially those by the aisles as my belongings might have hit you while I navigated through the chaotic cabin. I sin...

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5/28/2019 N Darmish

✅ Trip Verified | Seoul to Beijing. Disappointing flight crew. Very nice but not assertive in getting bags in the overhead. They would repeatedly allow passengers who objected to bags being reorganize prevail causing our already late flight to be further delayed.

5/6/2019 R Dawe

✅ Trip Verified | Kansai to London via Incheon. Disgraceful bag drop scenes at Kansai airport, even having checked-in online and printed our boarding passes - 50 minute queue with only four bag-drop desks open for two flights. New, quiet aircraft with comfortable seats. Service adequate, food poor. No alcohol on first flight fr...

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4/12/2019 K Hargill

✅ Trip Verified | I actually cannot review the flight because I did have to cancel my ticket but I had such an amazing experience with their customer service I had to review them. Also I immediately booked a new flight through them so I can update this next month when I do fly. I am not sure if this is the best airline or I wa...

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3/29/2019 Abdallah E, Airbus A380-800 (388) seat 73A

Asiana A380 - This seat does not have the storage facility on the side (it is permanently locked), which is unique to the A380 Economy Upper Deck Cabin

3/23/2019 Julian W, Airbus A380-800 (388) seat 23K

Everything was great, great service, comfortable flat bed seat. The only down side was economy passengers sneaking to the business cabin to use the washroom and lounge, they stumble around in the darkened cabin after lunch/dinner service waking people up as they fiddle around with the closed curtain. The have to walk through two...

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3/23/2019 Abdallah E, Airbus A380-800 (388) seat 22K

Nice flat bed set and great service, only downside was economy passengers sneaking into the business cabins ( there are two up stairs) when the lights are dimmed and using the facilities. They have to walk through to two galleys with closed curtains to this, the crew don't seem to stop them, they stumble around the darkened busi...

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