Customer reviews

9/5/2016 S Machen

✅ Verified Review | Milan Bergamo to Tirana. Flight delayed 3 times, waiting 3.5 hrs with no information from airline or airport staff. Even one announcement to confirm that our flight will actually happen would be better than sitting in a tiny terminal with one bathroom and a small food kiosk for hours. We're not able to leave...

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9/1/2016 G Toppazze

✅ Verified Review | Heraklion to Milan Bergamo. Flight almost 4hrs late, no assistance, no information. Horrendous experience and no one from Blu-express is showing up! Stuck in the airport and no clue what we'll be doing when arrived at destination since all transports will be over by that time.

2/12/2016 Alessandra Godi

Milano to Havana with blu-express, part of Blue Panorama Airlines. Very old aircraft with little leg room and bad service. We asked for a place closest to the front and they put us in exactly in the last seat (we were among the first to check in) with a very bad smell of toilet since the very beginning of the flight. Other side ...

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9/13/2012 M Honorati

Flight from Rome to Turin the plane was old but very clean the hostesses were all very friendly. It's better than other low cost airlines because they let you bring both a trolley and a small handbag in the cabin while on other low cost such as Ryanair that isn't allowed.

8/30/2012 Ben McDonald

On 30 August 2012 my flight from Catania to Rome was scheduled for 9 am but delayed initially till 10.00am then two more times until 10.30 and again until 11am. Ground Staff provided no explanation and were totally unhelpful. Boarding the plane was a frustrating experience with only two buses provided to take the passengers out ...

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6/12/2012 P Grantham

I flew them twice in May between Rome and Catania Sicily. Flights were "nearly" on time and the cost was reasonable. Seats are standard for this class of aircraft (737) and acceptable for these short flights. I don't appreciate the "cattle car" boarding with no seats assigned. It makes for a longer and more difficult boarding th...

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8/27/2011 M Edwards

My Dad and I had a flight booked from Rome to Istanbul. It was supposed to be a 10.30am flight however at check-in the girl said there was a schedule change and was now a 3.30pm flight. This made our connection tight but still ok. In the afternoon at check-in we were told the flight was delayed a further 1.5 hrs. We had a 7.5 hr...

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8/17/2011 Bruno Fischel

Last minute round from Nice to Rome. My departure flight was delayed 2.5 hrs with no information or an estimated departure time. On my return from Rome again we were over 2 hrs delayed with no information whatsoever standing in line at the empty boarding gate. Since the airline never updated we had no idea whether we could leave...

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12/27/2010 Kathy Redlich

Nice to Rome was only $89 CAD total compared to other airlines charging close to $400 per person for the same route. We did expect to be a baggage fee as they charge you $7 Euros per kg over 15kg but pleasantly surprised to only be charged an additional $49 Euros total. Plane clean staff were very nice. The reason everyone lines...

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8/11/2010 O Vuigner

MXP-SAW on an extremely old and very badly kept 737-400. Seats in terrible condition. Toilet too. Cabin crew were very friendly and accommodating.

6/8/2010 P Lanza

Rome to Lamezia return. Web check in very easy flight operated with B737-400 on time. The aircraft was clean and crew were friendly . The price is very good only 1500€ one way with one baggage included.

5/3/2010 G Iacono

FCO-GOA-FCO B737-300 and B737-400 - old aircraft but refurbished. Web check-in very useful. Flights on-time kind crew especially outbound and pilots allowed us in the cockpit. Price very competitive.

9/8/2008 Stuart Walker

Rome to Nice return. Check in very quick. Odd that despite the same checked baggage weight there and back was charged for the excess 2kg on the outbound flight. Be aware that you are only allowed 15Kg. Flights departed and arrived on time. Seats are not allocated but as both flights were less than half full not a problem. Overal...

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2/16/2006 Steve Fenton

Rome to Vienna. Only found them by chance. Went to PIsa airport to try and ge ta flight to Vienna and they could only offer flights around 600 euro and knew nothing of any cheap airlines flying from that part of the world. Got back to our hotel and one of the teams riders had found Blu Express for 44 euro to fly the next day. Th...

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