Blue Islands

Customer reviews

1/20/2019 T Meahan

✅ Trip Verified | Jersey to Southampton. I bought duty free onboard using my debit card. They wrote down my card details and asked me to sign as they did not have a card machine. On checking my account, i had been charged twice. I know these things happen so i emailed, bearing in mind this was the 22nd december, and i did not r...

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3/30/2017 John Hunt

❎ Unverified | An utter disgrace. Flight departed Jersey late as heavy fog over Southampton was making landing impossible. A break in the weather meant that the pilots decided to give it a try. As it transpired, by the time we reached Southampton, the fog had resettled and we weren't going to be able to land. The flight returne...

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2/25/2017 T Ronayne

❎ Unverified | I hate to say this, but my opinion of Blue Islands has really changed after my flight to Southampton. It started by the airport announcing that my 7am flight was delayed to 9.40am due to a late inbound aircraft. Once 9.40 came around, we were informed that the flight was delayed until 10.50am, due to 'bad weather...

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2/4/2017 C North

❎ Unverified | Guernsey to Southampton. Such a huge disappointment that what used to be a great little Channel Island based airline has now merged with FlyBe. A route that was already relatively expensive, for the air miles travelled, has now become excessive due to the unreasonable way that FlyBe charge for absolutely every as...

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8/28/2016 Ali Wills

✅ Verified Review | Southampton to Guernsey. Really disappointing now that they are incorporated to Flybe. Previously flew this route often with Blue Islands, always good service and on time. Now, impossible to book with free baggage, prices increased, less staff at Southampton and bundled in with other rest of Flybe flights so...

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5/27/2016 S Storoni

✅ Verified Review | I booked flights for my boss and 2 colleagues with Blue Islands to fly to Jersey on Tuesday 23/5/16 on a flight due to depart at 14.40. I booked the flights online on 27/4/16 and checked them in online on 22/5/16. When they arrived at London City on Tuesday they were told by airport staff that Blue Islands h...

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5/26/2016 Kelly Wg

Absolutely appalling. Blue Islands changed my booking less than 24 hours before the flight from Bristol to Jersey by 3 hours on the way out 4 hours on my return journey. They didn't have the courtesy to call me to ensure that I received this important message, and did not apologise in their email and neither have they apologised...

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5/21/2016 M Valla

Saturday afternoon phone call to say Monday's Blue Islands flight (23rd May) from London City to Jersey was cancelled. No emails, no messages, lucky I picked up the phone call. Very unhelpful offers of other flights far too early or far too late. Shambolic, trip ruined, what a rubbish airline.

3/29/2016 David Ezekiel

Blue Islands Airline has a poor Website and I could not check in online. No problem with British Airways, EasyJet or Flybe. Phoned up Blue Island Customer services. Dreadful customer service, just left waiting on hold. Only one carrier between Jersey and Guernsey, so much for competition. The customer services representative to...

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12/31/2015 Tom Ronayne

Jersey to Guernsey. When I was looking for flights to Guernsey, I originally chose Flybe, but the return trip was cancelled so I was forced to go Blue Islands. The staff at check in were very friendly and efficient and the lounge was fantastic with free coffee and biscuits. ATR42-320 cabin was lovely with comfortable seats and f...

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11/4/2015 J Pritchard

My Blue Islands Southampton to Guernsey flight was cancelled due to fog last Sunday which was bad weather luck. I emailed Blue Island that evening to cancel my Monday return flight and to ask for a refund. I also tried phoning but gave up after 20 minutes in the queue. Today is Wednesday and I am in Guernsey Airport. They have n...

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10/16/2015 Daniel Weston

Blue Islands provide Ryanair quality for British Airways prices. They didn't load our checked bag onto the plane because they'd sold too many seats. Absolutely no information until we arrived in Jersey to our surprise. Very poor service getting our bags back - if we did not chase, we would not have heard anything. I would never ...

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9/15/2015 Rosaleen Kirby

A truly horrible experience. I was visiting from Australia in August 2015 and spent one night on Guernsey visiting an old friend. My outward journey had been with Flybe and was pleasant and uneventful; sadly, my return journey was with Blue Islands. Both flights had been booked online through Opodo on 20 April 2015 - 4 months be...

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6/4/2015 M Bunce

SI257 2 June 2015. Dreadful. Now that they have a near monopoly on the Southampton - Guernsey route they are putting fares higher and higher and cancelling where pax levels are low. The mid afternoon flight from Southampton to Guernsey seems to suffer a high degree of last minute "operational reason" problems. Today told cancell...

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10/28/2014 D Hutt

The flight to Jersey was on time and the flight crew were lovely (went out on the 8.30am flight). It was a unique experience to be on a 19 seater plane and to be able to watch the crew in the cockpit (my 2 rating is for the flight crew). The plane was noisy and a bit dated but we could put up with it for the 40 mins flight. On a...

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8/28/2014 Nigel Stacey

Have just flown Blue Islands from Southampton to Guernsey and return on an ATR 72 the flight was find slight delay leaving Southampton but no worries there at Guernsey the is a lounge dedicated to all Blue Islands passengers with free drinks and snacks which is a nice touch. I enjoyed the flight and the experience with them.

8/6/2014 Richard Fowler

Jersey to Southampton was OK but the return non trip five days later was a nightmare. Arrived at airport to find flight cancelled having received no prior warning. Spent an hour waiting to be transferred to Fly BE' s flight on the following morning. No Blue Islands representative at Southampton airport to advise what the problem...

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6/2/2014 Jenny Holding

Blue Islands flights from Cambridge to St Helier Jersey. These flights operate on Saturdays only during the summer months and are so convenient for East Anglian holiday makers. The flight of 50 minutes was comfortable and efficient in the ATR 42. The ease of travel made us feel we had slipped back 3 decades to a time when air tr...

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5/6/2014 A Ford

Guernsey to Paris return via Jersey last weekend. Outbound flights and connections went well with great cabin service including champagne lager tea coffee and good quality rolls and snacks. Return flight was disappointing. An elderly aircraft really showing its age. In fact the seats in the row in front of us were a completely d...

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2/12/2014 S Cookson

BRS-JER-BRS. On time out and a delay of 45 minutes on the way back due to bad weather earlier in the day making the in-bound aircraft late. We were kept informed of progress with the delayed flight. Lounge at Jersey is a welcome change with free soft drinks coffee/tea and biscuits. The service on-board was good too. This was eff...

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