British Airways


Customer reviews

10/1/2019 Christopher Neep

✅ Trip Verified | Vancouver to London. Great flight on the superb A380; in my opinion, the most comfortable and quiet aircraft flying at the moment. Outstanding in flight service from the crew. Attentive, polite and professional; the very best of British Airways service. Food well above average for this cabin - though breakfast...

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9/30/2019 Abdallah E, Boeing 777-200 (772) Three Class v3 seat 15J

During flight, toilet in front of premium economy roped off. Implied that the 52 premium economy passengers had to go aft to economy toilets. Not good enough.

9/30/2019 David Power

✅ Trip Verified | Gatwick to Alicante. 3.5 hours (1 hour sitting on tarmac) with my knees rammed against seat in front. No room to move. I have travelled on several airlines on this route in last 12 months - Vueling Airlines has best seats! Stay away from the rest unless you are under 5ft tall!

9/28/2019 Rosemary Prescott

Not Verified | We have had some torrid experiences with BA - which we have not been shy to report. So when we flew yesterday with them from Heathrow to Austin and had a great flight in every way, it felt right to feedback on that. The staff in the upstairs business class cabin were, frankly, wonderful. Cheerful, efficient and ca...

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9/28/2019 P James

✅ Trip Verified | London Heathrow to Austin with British Airways. It was a little bit like going back in time to fly upper deck on a 747 to Austin. But, it was the most enjoyable flight we’ve taken for a long time. It was so quiet on our deck and we had a fantastic flight crew who couldn’t do enough for you, and always with a sm...

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9/27/2019 Steve Lyons

Not Verified | I did not actually fly because of their pilot strike. This review is because of the poor service to its customers who were due to fly on the days of the strike. I immediately tried to rebook with the only other airline that flew to Jersey, but of course, they had put their air fares up for the day in question and...

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9/26/2019 Abdallah E, Airbus A380-800 (388) seat 70K

Bizarre that this seat is marked red. It is true that there is no window, and you don't have the side bins that the other window seats have upstairs. BUT there is absolutely acres of space in front of you, as you are by a large emergency exit door. So if you want a feeling of space, it's great. Better than Premium economy in tha...

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9/26/2019 Abdallah E, Boeing 747-400 (744) v1 seat 63K

This is a good seat, you can get down the side without crossing the legs of others. However how can BA sell Business class with such poor IFE old poor picture and very limited films and TV shows VERY POOR BA you should be ashamed utter disgrace Food very poor staff good, time keeping Poor ,I checked flights 219 and 218 Denver ...

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9/26/2019 Abdallah E, Boeing 747-400 (744) v1 seat 63K

63k very good, you can get between seat and side to get out the rest of BA apart from staff is terrible late departures ,poor class boarding , very poor food and stone age IFE ,dirty said to be deep clean aircraft,BA disgraceful but you dont care, or you would retire these graceful 747s , I love them but they are now past their ...

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9/26/2019 David Ellis

✅ Trip Verified | The start of our journey back from from EFL was inauspicious, with hundreds of delayed and stranded passengers crammed into the departure lounge, awaiting flights on airlines other than BA. As it was, weather in the UK plus air traffic control issues meant that departure was delayed by 90 minutes. Once airborne...

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9/26/2019 E Olivieri

Not Verified | Chicago to Zurich via London. Delays after delays. The flight was supposed to depart at 8:30 pm (Chicago Time) but was scheduled at 9:40 pm, we waited a long time at the airport. Finally, at 10 pm we managed to board on the A380 for my first time but the legroom was horrible. The IFE completely unfunctional and wi...

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9/23/2019 Dorothy Mc Lachlan, Airbus A380-800 (388) seat 75A

The flight & aircraft wre great . Its a beautiful air craft & very roomy & comfortable . Would love to fly on it again.

9/23/2019 Sue, Airbus A380-800 (388) seat 50J

50J is on the aisle and very close to curtain by toilet. As it is narrow to pass here many people use the top of the seat as a handrail as they pass by ,consequently rocking the chair. The curtain opening is tricky to find and passengers grapple around next to the seat trying to find it. Then they leave the curtain open caus...

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9/23/2019 C Andrews

✅ Trip Verified | Glasgow to London. Smooth flight, departure/arrival on time. Boarding was quick, the seat was ok. Although I had pre-ordered a vegetarian option, the caterer hadn't provided any (so they said) - but the flight attendant quickly solved the issue. The food was good, and the wine (french, Bourgogne) also surprisin...

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9/21/2019 M Irving

✅ Trip Verified | Having booked this flight a week before the BA strike and mistakingly thinking that the strike would have ended two days before I flew and not in fact the day before, I was apprehensive as to how it would operate. The check-in and security clearance at T5 took only 15 minutes. Personally I do not like the self ...

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9/20/2019 Gary Nowicki, Boeing 777-300 (773) Four Class seat 2K

Great First Class seat location, not to close to the galley to be disturbed! The seat was comfortable, the service and the attention to the amenities was wonderful. The space is well utilized for comfort, the only criticism would be they could use an additional storage area for securing passengers items in the seat area. The coa...

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9/19/2019 S Deane

✅ Trip Verified | I wouldn't even rate them 1/10 2 x business class passengers booked via On Business. 1 bag lost in transit. Ground crew in MXP rude, dismissive & most unhelpful, unable to locate missing bag. Waited for next flight to arrive, still no bag. Decided to cut short our trip as the bag contained essential meds - ok ...

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9/19/2019 H Shaw

✅ Trip Verified | Flying London City to Geneva. The only plus was the Embraer E190 jet had a comfortable interior with plenty of leg room for an economy seat. Other than that BA now offers a basic no frills service that is no different to a budget airline. Yet it charges 'full service' prices!

9/18/2019 S Hasima

✅ Trip Verified | Los Angeles to Istanbul via London. Flight between London and Istanbul is like coach, no TV and small leg room. Transatlantic business seats are very narrow and mine did not become a complete bed. Food was below average. The Heathrow BA business lounge was a cramped, tasteless, dirty lounge . It took us 25 min...

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9/17/2019 Orna Kaplan

✅ Trip Verified | Phoenix to Tel Aviv via London. The return from London to Phoenix was a nightmare. I want everyone to know that I sent a complaint 3 times but there is no one to talk to. This is not something that I am used to.