✅ Trip Verified | London to Delhi. A truly first class experience from check in to landing. I am a frequent flyer with BA and have not always had an amazing experience, this one was. Check in was easy and swift and the Concorde Room was excellent. The flight itself was wonderful, while I accept it isn’t the best first class cabin in the skies the service is second to none. The cabin crew were friendly greeting us by name and showing us personally to our seats. Throughout they ensured we were very well looked after without them being overbearing. New soft product is very good and food definitely much improved.
✅ Trip Verified | London Heathrow to Dubai. Last Sunday we unfortunately missed our BA flight to Dubai due to unforeseen circumstances, so we booked the next available flight for the morning which was with Emirates. Today we arrived at Dubai airport expecting to board the flight home that we had already paid for months in advance. At check in the BA staff told us that our flight had been cancelled as we missed our outgoing flight. We have not received a refund for the seats and they have refused to refund us the tickets we had brought.
Not Verified | London to Seattle. My husband and I have used this service for a number of years as our son lives in America. We have always been very satisfied with the service. Unfortunately I was taken ill on this flight and the service went from good to superb! I’d like to thank the cabin crew and Captain for the care I received during the last two hours of the flight. Advice was sought via radio, I was made comfortable in the galley, at least one crew member with me at all times, given oxygen etc. paramedic boarded the plane and escorted me off when I was then given a thorough medical check, a wheel chair was waiting and we were fast tracked through customs as I was not well enough to walk to the car park. We met the crew at the lift and the captain came to ask how I was. Many thanks to all of the and apologies to passengers that I must have disturbed.
✅ Trip Verified | Johannesburg to London. I booked a seat without luggage. Firstly one cannot make one booking for two passengers if only one has luggage. This caused an issue when trying to seat together. When the passenger without luggage tried to move seats (normally a free option for standard seats), you get advised that you have to pay. This was not disclosed when the booking was made. It was irritating because one of us was ill.
✅ Trip Verified | London to Milan. Evening outbound flight with some on board space so middle seat was empty. Boarding by group number worked effectively and I was able to store my laptop in the overhead. Free newspapers were available in the jet way. Passengers were warmly greeted. I was one row behind emergency exit and despite numerous requests from the steward woman in front was very challenging in agreeing to have her bag stored in the overhead which the steward handled very politely and patiently. Usual on board trolley service which I didn't use. Flight departed 10 minutes late due to lengthy taxi way and due to a head wind arrived in Linate 20 minutes late. Return flight could have been a challenge due to Italian strike but the very full flight departed on time and landed 15 minutes early. The cabin crew on this flight were excellent especially the senior stewardess who was warm and friendly towards every single customer - outstanding. We were taken off the aircraft and bussed into T5 which I think actually saved time as the entrance is directly below passport control. All in all a couple of very good flights.
✅ Trip Verified | The connecting flight to Johannesburg was on an older 737-400 with proper business class seats and lots of legroom. Pre-take off drinks offered and a decent meal for a short flight. Everything went smoothly and service was good. Boarding for the main flight was on time and proceeded smoothly, we were seated on the upper deck in the forward cabin. Much has been said about the BA ying-yang seat configuration. The seats are narrow, and there is a lack of privacy for the aisle seat, with probably the main complaint being lack of storage for personal items around the seat. However the seat is very comfortable in any position, and the White Company bedding is excellent. We had an aisle / centre seats at the rear of the cabin, which worked well as a couple with the privacy screen left down. The centre seat does have a shelf for personal belongings, and access from this seat does not require stepping over another passenger. The service on this flight was superb, from the welcome on boarding and continuing throughout the flight - very efficient, quick to respond, and super friendly. Preflight champagne or fruit juice was offered as soon as we were seated, with a bar service as soon as the seat belt light was off. There was a choice of 4 starters, 3 mains, and 3 sweets or cheeseboard, with a decent choice of wines. Breakfast offered a good choice, although we were happy with just the fruit, yoghurt, and bread. There could be no complaints in respect of catering. The A380 is a super aircraft and very quiet, but without doubt the major feature of this flight was the fantastic crew. Our connecting flight to Leeds was good, but compared with our South African flight it was noticeable that this was economy class seats and spacing with just an empty middle seat. It is a short flight, but there was still a full meal service. The only poor aspect on this trip was arrival in Leeds. The airport seems quite run-down, escalator not working, and few staff to be seen. There was only one other arrival, but we still waited over 30 minutes for luggage to come through.
✅ Trip Verified | London Heathrow to Los Angeles. Very nice experience. I read other reviews slamming BA but that was not the experience we had. From the check in to the lounge and on board the flight our experience was fantastic. Crew on the flight was outstanding and very attentive. Food was good, not great, but very good. Seats worked well and comfy (more on that in the seat review). Again, the flight crew and make or break the experience and this crew hit a home run. In flight entertainment worked well but was not streaming with I like over the monitors. AA does a very good job on this One World route as well but I would take BA over AA if you can but both airlines do a good job on these longer hauls.
✅ Trip Verified | CPT is definitely getting its act together: BA's Galleries Lounge is spacious with a good selection of food and staff actually managed to make the group boarding work for once. The upper deck is still one of the better bets when flying in Club World. That's despite the ancient yin/yang seats and the tiny IFE screen with appalling resolution. The new bedding certainly helps cushion the hard seats and the large pillow actually feels luxurious. The dinner service was according to the new CW 'soft' design, which meant delays while plates were brought out to passengers individually. On the whole, I think it works and having the 'triple bread' roll already on the tray means that the bread is there when you want it, rather than served with the dessert. Breakfast has been streamlined, too, and staff actually paid attention to the request cards filled in before takeoff. Apart from some inevitable turbulence, the flight went according to plan and we touched down 30 minutes ahead of schedule. A good flight, overall, but an old style business class experience.
✅ Trip Verified | Sofia to Belfast via London. The legroom on the Sofia to Heathrow flight was terrible. I am not tall, but my knees were pushing against the seat in front. Service was non existent unless you want to pay inflated prices. Where did the service go? There was a bad delay on the Belfast flight. We were not allowed to re-enter the lounge when the plane developed a fault, as we had gone through security. Only after 40 minutes were we allowed to re-enter the lounge. Service announcement was chaotic and contradicted what BA was sending us via texts. The delay lasted 2 hours 55 minutes, just short enough to avoid compensation. The Belfast flight had a lot more legroom than the 3-hour flight from Sofia. I will never set foot on this airline again.
I booked a flight from Bangkok to London with British Airways and could only select a very few seats including seat 39A, which was ok in terms of comfort and recline like a normal seat with no one in the back kicking your seat and only one person besides you, however the toilet odour could become obnoxious if it is not cleaned frequently which I had. The galley is not bothersome for a day flight and turbulence you may experience on this seat as one of the worst in case you encounter some due to its position.
✅ Trip Verified | Lima to Gatwick. Helpful and courteous cabin crew. The seat was uncomfortable and the in flight entertainment system derisory. The screen was small and in poor condition. Movies shown in the in flight magazine were unavailable and the selection of movies was poor. The touch screen failed to respond correctly and at times occasionally, without warning, increased the sound level to maximum without touching the screen or handset. A 12 hr flight with a rubbish entertainment system.
Isle seats lack privacy due to being so close to the walking traffic. Good Seat, but not great. The window and isle seats give good privacy but than you have to crawl over another passenger to exit the seat if they have the seat in the lay flat position.
✅ Trip Verified | Inverness to Auckland via Singapore with British Airways. Service was very good but comfort was very bad, for a 14 hour I had no more leg room than I did for an hour flight. I was uncomfortable and as a regular flyer I have used other airlines that provide much more space for long haul flights.
✅ Trip Verified | I was seated right next to the galley and lavatory in the aisle. During the safety talk the cabin crew were only metres away talking loudly which was irritating, so my initial impression was disappointed for business class. However, into the flight I found one female crew very personable and was offered a seat two back. I was not provided with a complimentary travel wallet, so did not realise that socks and sleep mask were available, and I needed to ask for a pillow. The menu guide was on cheap paper and, with no convenient place to store it for reference later, was very ordinary. The evening meal was acceptable (soup, steak/veg, fruits ) was OK served with freezing cold cutlery. Bed was ok but nowhere to store spectacles or personal needs such as spectacles, asthma puffer, or water bottle. The breakfast of juice and cereal/yoghurt was fine but the single poached egg was like a rubber ball and the included fish patties were unpalatable. The lavatory was spacious and allowed room to change clothes ready for the connecting flight. Overall I expected a better level of attention to detail and a more upmarket delivery. The only business class addition feature that I appreciated was being able to stretch out for some sleep. BA ground staff were unable to link my second flight on a QF 11 from Singapore to Brisbane, insisting I needed to collect my luggage, leave arrivals and recheck in for next flight. I am 73 with some mobility problems, requiring assistance, so this was a worry for me. When I arrived in Singapore, the kind assistance girl arranged to take me to a special transit desk where it was no problem arranging for my bags to be forwarded to next flight.
✅ Trip Verified | Flight was OK, minor delay didn't both me. What was astonishing is that we had to wait an hour or so to drop off our luggage because at Lyon Airport they were training new ground staff at the same time? They continued doing this even though the cue became pretty huge and time started to run out to make it to the flight.
Nice new plane but very uncomfortable seat. No recline at all. Sorry I paid extra for it.
✅ Trip Verified | Gatwick to Barbados return. I normally travel on BA with low expectations with the result that I am not too disappointed and sometimes pleasantly surprised. The outbound flight was about par for the course with a reasonably comfortable seat and an OK cabin crew that did just about enough to look after us and make the flight uneventful. However, the flight did leave bang on time and managed to land in Barbados before the Virgin flight that was scheduled to leave Gatwick five minutes before us, with the result that we got through arrivals quickly. The return flight a week later managed to reinforce my low expectations of BA with one of the poorer flights that we have experienced over the last few years. Once again when you travel west to east, the crew (specifically one lady who was looking after our part of the cabin) somehow feel they have to rush through every part of the drinks and meal service that it becomes an ordeal. The pre departure drinks were missed on all of seats on the left hand side of the PE cabin (not a big deal but irritating non the less). No bread was served with dinner, despite there being butter on the plate, so I presume it was missed. My wife had ordered a veggie meal and was served about ten minutes before everyone else, which was fine. However, as the crew were serving the remaining meals, there was a continual dialogue across the two aisles about what selections they each had on their respective trolleys. When they reached our row, they somehow thought it would be a good idea to try and pass a hot tray of chicken in gravy across the four middle seats with the result that the red hot gravy spilled on the my wife's remaining food and lap, although fortunately she did have a napkin in place which absorbed most of the liquid. It also spilled on my Kindle which thankfully had the cover closed. A very brief apology was given but without any sincerity and I suspect blissfully unaware of the obvious mistake they had made. My wife's wine was replaced but not the rest of her dinner. Once again we landed on time, which was a good thing. Overall, the return flight was extremely poor.
This was return trip on 747 in a WT+ seat, after flying out on the A380 WT+ this was a different animal. No AC until engine start. Foot room bad due to Feet fitting around the IFE boxes. Tiny Video screen 5 inch at most that had lines in it. And most annoying was the remote control in armrest when you even get close to it with your hip raises volume or changes channel. Food was average, cabin attendants were better then WT and nice. I agree with other posts that this aircraft needs an upgrade and is dated.
✅ Trip Verified | Marseille to London. I am generally annoyed with the quality of the service. I believe that we should not have to pay for a glass of water with slice of lemon in a BA flight. I realised that I forgot a big duty free bag in the plane after the passport control. I went to the BA Helpdesk, the staff sent me to terminal 5 at the lost and found to pick up my bag while it was not even there. Luckily, I decided to stop on the way in the lost and found of terminal 3, where they (the friendly lost and found staff and not the BA staff) nicely explained me that there was no point for me to go there and called some other agents to help me.
✅ Trip Verified | The cabin crew on flight BA035 London to Chennai were very efficient and did their best to take care of their clients. I did tell them I would write a review and here it is. Keep up the good service and, thanks!