British Airways


Customer reviews

8/21/2019 Harry Aronowicz

✅ Trip Verified | From Toronto to Pisa British Airways used a wet leased Air Belgium plane. Crew on board very friendly and helpful but at times struggled to provide full dinner service speedily. Food was excellent. Business Class cabin comfortable. Weather related delay and blocked arrival gate resulted in short connection time...

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8/21/2019 T Jackson

✅ Trip Verified | A very good service on board this flight with British Airways from LHR to VCE. Although the flight was about 30 minutes delayed due to an aircraft change from an Airbus A319 to and Airbus A320, we arrived only slightly behind the scheduled arrival time. The crew were welcoming and informative and the plane was ...

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8/21/2019 Nakul Borade

Not Verified | Inflight crew were very helpful, polite and caring. Though you can not call the in flight service as luxurious compared to some airlines, it was quite pleasant. The food and drink selection was pretty basic. However the ground staff especially at the check in counter in DXB and lost & found at London heathrow wer...

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8/20/2019 Robert Young

✅ Trip Verified | This was the worst experience I have ever had flying. There was sufficient time in Chicago to transfer our bags from American Airlines. AA verified that they delivered the bags to BA but they were not on our flight when we reached London. The bags did not arrive and we spent two days in London without our bags....

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8/18/2019 Tom F, Airbus A321 (321) Domestic seat 15A

This seat is awful if you want a window seat. The window is in front and behind the row so no reasonable view to the outside. It’s the same on the other side of the row.

8/17/2019 Mina A, Airbus A320 (320) European seat 2A

Dont waste your money on “business class” it’s just an economy seat with a tray in middle so no one sits in the middle seat. It’s really a big joke. You don’t get priority boarding so cant enjoy a drink before take off. There is no extra leg room space and seats are simply standard size. Seats are hard and upright. No entert...

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8/17/2019 T Lasegiou

✅ Trip Verified | London to Larnaca. New A321neo, 4.5 hour flight. The aircraft was narrow, the food simple nothing worth spending my money. The staff was friendly but spending money on a 5 hour flight on such a small plane doesn't worth it. No entertainment onboard. It is a small plane for this duration.

8/15/2019 Abdallah E, Boeing 747-400 (744) v1 seat 49A

Curvature of fugilage made the seat very tight and uncomfortable

8/15/2019 Duane Wade

Not Verified | Gatwick to Orlando. Excellent customer service. On arriving at Gatwick airport and checking in I learn that my interpretation of the USA esta rules was wrong and that I would have to apply for a new esta valid for the duration of my trip. This took longer than it should have and BA kept check in open for my party...

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8/14/2019 Chun Sing Poon

✅ Trip Verified | London to Munich. The plane is A320. The seat is more comfortable than other airlines A320. It has a very comfortable headrest and it is made from leather. There is enough legroom. However there is no free food and drinks provided.

8/14/2019 Neil McKeganey

✅ Trip Verified | London to Glasgow. BA customer service is unquestionably the least helpful, least accommodating, least friendly and least responsive so called service available. They clearly train their staff in the multitude of ways to frustrate their customers. I will try to avoid this airline from this point on.

8/13/2019 Glenn Tong

✅ Trip Verified | The seating configuration meant that we were packed in like sardines. The seats are aging and uncomfortable. The forward-backward configuration is the most stupid I have seen. The cabin had 8 seats to a row and about 100 people packed into a crowded and noisy cabin. To book a specific seat you have to pay extr...

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8/12/2019 Haris M, Airbus A320 (320) European seat 6F

These seats are unbearably tight through out the aircraft. Much narrower and closer than US counter parts. 4hr flight was pretty grueling.

8/12/2019 D Patterson

✅ Trip Verified | No problems at the airport in Vienna, it was easy to find the British Airways check in desk. The flight was on time. The cabin crew was very kind and the flight was very pleasant. I also ordered a tomato mozzarella flatbread, and it was very delicious. The only problem was at Heathrow, because the gate bridge h...

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8/11/2019 Peter Barker

✅ Trip Verified | Malaga to London Heathrow . A shambolic airline. Rude and incompetent Iberia ground staff in Malaga. BA sent warning of the 2 hour delay just before the late boarding began - sophisticated IT setup they have! Club Europe meal remains a big cutback from 2017 despite what BA claim. Cabin staff were bored from th...

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8/10/2019 Abdallah E, Boeing 747-400 (744) v1 seat ALL

The screen in this aircraft is very small, picture quality is poor and it seem to be from the 80s. They are not as depicted in the pictures by other users.

8/10/2019 Z Han

✅ Trip Verified | Sydney to Singapore. Extremely disappointed trip. They are unable to even track our checked baggage when we found it was missing on the baggage carousel. Our baggage should have been premium handled as we were at business class but what happened was they can’t even tell if the baggage was loaded or not at depa...

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8/9/2019 Abdallah E, Boeing 747-400 (744) v3 seat 1K

Although blocked for Gold and above Executive Club members this seat has some drawbacks. It is a) Slightly narrower at foot end due to curvature of the nose b) Quite close to 1A. This is great if not travelling alone but otherwise the proximity may not be desired c) There is no overhead bin although there is a very large wardro...

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8/9/2019 Abdallah E, Boeing 777-200 (772) Three Class v1 seat 10G

SHAMEFUL BUSINESS CLASS. Very expensive and shameful service. People have to climb on top of sleeping customers to get out of seat. The seat is narrow and has no place for storage except for a drawer below the feet stand. NEVER AGAIN will travel British Airways long flights.

8/9/2019 H Lind

✅ Trip Verified | London Heathrow to Inverness. Having previously written a review about the shockingly appalling experience with BA so far this summer, I felt the need to update with a new review as the final flight home I was rebooked on - after short-notice cancellation, which I had to wait over a day for - was also cancell...

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