British Airways

2.8
2,923

British Airways Fleet


4436 British Airways reviews

4/18/2019 Rachael J, Boeing 747-400 (744) v1 seat 13D

5inch TV and no charging point

4/18/2019 Abdallah E, Boeing 787-9 (789) seat 43J

43BCHJ offer the only twin seats in WT, full recline, toilet noise not disruptive and plenty of additional space next to B & J seats. Good seats for WT on this aircraft.

4/18/2019 V Marasevic

✅ Trip Verified | London to Seattle. My seat was on the upper deck, a nice perk for Seattle flights to Europe (BA is the only one flying 747s to Europe from Seattle). Overall the product is outdated. Service was not at the level it used to be. Staff is polite and professional but they keep the service to a minimum. Upper deck crew on this flight was mainly uninterested except the bare minimum. No additional service, no top ups, not offering water during the flight. Of course if you ask for something you do get it. There was also a lot of traffic on the stairway connecting upper and lower deck with the crew congregating at the lower deck. I hope BA will improve their act. I certainly won’t use their services in foreseeable future.

4/18/2019 E Smyth

✅ Trip Verified | London to Gibraltar. Check in at T3 was fine, lounge was good and staff were more proactive than was previously the case. Flight was good with decent lunch served including the kids meals which were fine. Skilled landing in Gibraltar- a good flight

4/17/2019 R Defrutos

✅ Trip Verified | London to Boston. BA replaced A380 with a very old Boeing 747. Video system did not work for more than 1 hour, then work for a few hours and stopped working. No WIFI, very old plane. Service OK. Not good for business traveling.

4/14/2019 Ross R, Boeing 747-400 (744) v2 seat BAD

Seat 52C is very cramped. There is plenty leg room, but the arm rest next to the wall does not move making it an uncomfortable ride if you aren't a skinny person

4/14/2019 Abdallah E, Boeing 777-200 (772) Four Class seat 31K

Well, after taking the BA 747-400 5 days prior to this flight, having had a pleasant experience, I was looking forward to a refreshing flight on BA's 777-200 from JFK-LHR. Far from it. The IFE screen is small, blurry and horrifically outdated. My IFE system didn't even work properly. No place to charge your mobile phone, unlike on the 747 where they have a MUCH better IFE system and seat. The World Traveller cabin is just an overall lacklustre place to be. I would try to avoid the BA 777-200 at all costs for a more pleasant experience. On the plus side I did manage to sleep for a few hours, which is good as I can never usually sleep on flights. Conclusion: BA's 777-200 World Traveller cabin is outdated, lacklustre and should be avoided in favour of the 747, 787 or a380.

4/14/2019 Alwaleed Althani

✅ Trip Verified | London to Doha. Similar to our outbound flight, the seats are comfortable but behind the competition, very small storage area , if you are tall try sleeping sitting up or in the cradle position as the bed is just not long enough. The food portions seems like you are forced to go on a diet, though the taste was ok. The entertainment system had the worst selection of any airline I have flown lately - but their check in baggage policy makes them a very attractive option when you see what their opposition charges for excess luggage.

4/14/2019 B Meares

✅ Trip Verified | London Heathrow to Houston. Despite sitting at the back of the plane we were really well looked after. Without exception all of the staff in this cabin were exceptionally friendly and professional. They really seemed to be enjoying their work. Lunch and a pre landing snack were provide together with an ice cream mid flight. Commendably, even in these days of austerity, my pre lunch gin was served with Fever Tree tonic. Well done BA. Frequent drinks runs were made. Despite its age the Jumbo was well turned out internally. The only downside was because of Air Traffic issues at Heathrow the flight arrived late. This meant that we almost missed our connecting domestic flight. This was mainly down to tardy Immigration procedures, the need to pick up our bags and transfer to another terminal for our ongoing flight. All very stressful.

4/14/2019 Roger Street

Not Verified | Larnaca to London. This A320 is totally unsuitable for a flight of this length. The seat pitch and width are the same for economy and club. Having paid €1000 for my flight it's disgraceful on flight where you are sitting for more than 5 hours in an expensive Club Europe seat the personal space is so tight. If the person in front reclined their seat it's a nightmare. The seat in the middle is blocked but getting out if the seats in front are reclined is hazardous. You pay for a Club ticket for space and comfort and get nothing.

4/14/2019 C Stainer

✅ Trip Verified | I booked my BA flight from Zurich to London Heathrow using Avios, my frequent flyer number had to be added 3 times during the booking process. When I tried to reserve an aisle seat (for medical reasons) the BA website showed that all of the seats had been allocated save for a few seats for which I would have had to pay about thirty pounds. The check-in area for BA at Zurich airport is in a hard to find spot of the airport. The check-in agent was very professional, helpful and informative. The area of departure from Zurich was by transfer train. The flight boarded in an orderly manner and left more or less on time. I was dismayed to see cabin crew serve alcohol to a group of already drunk German speaking sports fans. One of the cabin crew declared that she had run out of beer and then suggested to an increasingly loud and aggressive man that he might like the cider instead. In the meantime the same crew members ignored me and other passengers while offering the trolley service. The overhead maps were not used and the captain made minimal announcements during the flight none of which were in German. The flight arrived reasonably promptly.

4/13/2019 C Stainer

✅ Trip Verified | The booking process was easy enough but they have reduced the baggage allowance in terms of the seats one can book. The cost of including a bag added considerably to the cheapest fare. Check-in was well managed and it was good to see passengers with too much luggage required to check their bags in. Departure was well managed and although there was a delay the captain communicated well. My gripe is that my seat was dirty and the window was also dirty. Some of the to buy M&S food items were not available and the lavatory I used was dirty. The staff were very professional and pleasant and the drop-down route map was nice especially for the younger passengers to enjoy. Hardworking crew.

4/12/2019 Alan Mountford

✅ Trip Verified | London to Tokyo Narita. Had a fantastic flight in the new BA First cabin on the Boeing 787. On both journeys the crew were outstanding as was the food and the service. The food was of high end restaurant standard, the seat comfortable.

4/11/2019 G Mearson

✅ Trip Verified | Bridgetown to London Gatwick. Paid for a Business Class flight. The onboard service was abysmal. No refreshments offered on boarding. Dinner took three hours to be served (on a night flight). My Husband had to go to the Galley twice for his dinner requests, he’d been forgotten. I requested ‘Express’ service, which didn’t happen. Website advertises ‘Premium Levels of Service’ and ‘Every Journey Unique and Unforgettable.’ The service was dreadful, but the journey was definitely unforgettable for the wrong reasons. Don’t waste your money with this airline, you don’t get what you pay for and they try to compensate by offering loyalty points, and telling you that you don’t pay for the Service, that the extra costs are for taxes, the Lounge and extra loyalty points. All BA could respond with was a goodwill gesture of loyalty points. Really?

4/11/2019 H Warner

✅ Trip Verified | St Lucia to Gatwick on which my wife and I were both involuntarily downgraded from Premium Economy to Economy due overbooking on the flight. It should be noted that at no time was there any announcement for volunteers for downgrading at Vieux Fort Airport. I now know from your cabin crew that it is normal practice for appeals for volunteers to be put over the tannoy system before any enforced downgrades. At the time of going through the baggage hall getting our boarding passes we queried them as none had seat numbers on them to which we were told to just to go through security and our seats would be allocated when we went through the departure gate. Once in the departure lounge all four of us were tannoyed to return to the baggage hall when we were then told that my wife and I were being downgraded to economy. The male telling us this more or less indicated this was the only way we would be getting on the flight giving us £75 per each on a prepayment card as compensation under Article 7.3 of EC 261/2004 stating however that this did not affect our statutory rights. He then told us he would find us in the departure lounge and then all four of us had to go through security once again. The male who we spoke to in the baggage hall did not come and find us, we had to go and find him when he also told me that he had put my wife and I on a row with no other passengers which we assumed, rightly or wrongly, was so we could not tell people sitting beside us about the poor service we had received from BA. However two other passengers did come and sit beside us with the passenger sitting beside my wife telling her this was because the seat they had been allocated was soaking wet and smelt of urine and the cabin crew had asked them to sit on it with a cushion which they had refused and so they were given the seats next to us which was no problem. What further concerned me even more was one of your cabin crew walking past another passenger with their seat in the reclined position on three separate occasions just prior to approaching Gatwick and after the Pilot had requested seat belts on and seats in upright positions, never telling the passenger to raise their seat. BA’s latest advert celebrates 100 years of BA but for me their service is going backwards. The music that accompanies the advert is called ‘Salvation’ and by the end of the flight my wife and I were surely seeking it. Article 10 of EC Regulation 261/2004 is worth reading if this happens to you.

4/10/2019 H Bayley

✅ Trip Verified | Chicago to London. Cancelled flights just a few hours before I left home, then put me on a different flight which would have made it impossible to make my connecting flight. Was finally put on a different flight. On the way home, because my first flight was through American Airlines, and the second through British Airways (all in the same booking), I was only able to check in and get a seat on the American Airlines flight, as I was redirected every time to their website. Couldn’t check in for the British Airways flight so had to have a middle seat which is very uncomfortable. I always check in 24 hours before to guarantee a seat, but BA wouldn’t allow me to do this.

4/8/2019 Susan W, Airbus A380-800 (388) seat 21A

I was in seat 21A for a flight from LHR to ORD. I always prefer a window seat so I can sleep, but that is not possible with this plane, as the rounded shape of the plane creates too much space, so no way to lean one's heat on the wall. Also, the control boxes for the entertainment took up a large amount of floor space, making storing my backpack very difficult. British Air operates this flight and the staff were wonderful, and the food was quite good. Overall a good flight, albeit with no sleep.

4/8/2019 Abdallah E, Boeing 787-8 (788) seat 24D

Terrible seat. The entertainment box severely restricts legroom, which is already restricted because it is an aisle seat. Also, note that it appears that every economy D and F seat has a entertainment box getting in the way. The movable headrest doesn't stay in place (it appeared every seat suffered from this.) Probably the most uncomfortable flight I have ever taken.

4/7/2019 Abdallah E, Boeing 777-200 (772) Three Class v3 seat 25F

The new seats are grim. Lots of legroom if you can put your feet either side of supports from row in front. But really tiny seats, with no comfort for a long journey and poor quality materials. Would be ok for a shorter flight

4/7/2019 Abdallah E, Boeing 787-8 (788) seat 38A

In the side sections of row 38 the arm rests do not lift