Seat are thinner than the old 330 airbus but ok, no footrest now. Main improvement is the air quality which is much better due to lower pressurization. Definitely a newer generation aircraft.
great service on board
Friendky flight crew. Very responsive to my wife's request pillow and blanket.
✅ Trip Verified | This was my first time flying Cathay so I cannot compare it to its previous glory days. Overall I was satisfied with my experience. Cathay is comparable to the other better airlines out there, though none of them are particularly great these days. I liked that I could check in 48 hours in advance and take 2 suitcases with an economy fare, which is better than most airlines. Having to enter my advance passenger information 4 times (once for each flight there and back) was ridiculous, however. Boarding was well set up, with separate lines clearly signposted for each class of passenger. This prevents massive scrums to board. On both flights (B777 and A350), legroom was good, seat recline was excellent, and IFE was very good with large selection of entertainment and high quality screens. Cabin service was efficient if rather robotic and cold. Meals were pretty decent, especially the Asian dishes. I particularly liked the curry fried fish with rice and the noodles with dumplings. On my return, the flight from Perth was delayed by 2 hours. I received good advance notification via email and text message about this, so I could leave 2 hours later to the airport. Fortunately the delay worked out well for me, as it reduced my stopover in Hong Kong from 9 to 7 hours! I have two major criticisms, both regarding the 15-hour flight between Toronto and Hong Kong: 1) The new 10-abreast seating on the B777 is awful (apparently Cathay used to have 9-abreast seating until recently). The seats are very narrow and the armrests stick-thin. For 15 hours you are constantly being elbowed, knocked and brushed by your neighbour as well as people walking down the aisle if you have an aisle seat. I have a very slender and narrow build, so I cannot imagine how passengers with broad shoulders or who are overweight can tolerate this seating. Sadly, virtually all airlines now have this 10-abreast seating on their B777s, so passengers may have little alternative but to suffer. The FAA should not have allowed this layout, especially for super-longhaul flights like this. 2) There were only 2 meals served on this very long flight: one after takeoff and one before landing. No meal service for 12 hours in-between!! "Snacks" were available in the galley throughout the flight, but they were minuscule (literally bite-size) and unhealthy. There really should have been a third meal or proper snack box served mid-flight. I'm not sure if this is standard among other airlines for super-longhaul flights, but it's woefully inadequate. Despite these two criticisms, and with alternative airlines not really being better overall, I would choose to fly Cathay again.
✅ Trip Verified | Sydney to Phuket via Hong Kong. As others have said in recent times, I don’t believe Cathay deserve their 5-star rating anymore. I have a long history of flying Cathay, going back to 1979, on one of their final B707 flights into SYD. This trip was very, very ordinary to say the least. Firstly, I chose the flights I did, so as not to fly with their 10-abreast B777ERs. So, all 4 sectors were flown with A330s, 2 with mainline, 2 with Dragon. Much more comfortable. I found the cabin crews were still excellent. The problems come from what they are given to work with and offer passengers. Just off the top of my head, in addition to the race-to-the-bottom that are the 10-across B777 configurations, in the past 10 months since my last trip, the following have gone from Y-class service: amenity kits, refresher towels before takeoff, juice or water prior to take off, deserts on the meal trays (the ice creams which are now the dessert, had always been an “extra”). Until now, I’d go out of my way to fly with CX. No longer. I’ll use them if it makes geographical sense to do so, like Aust - Europe and that, mainly due to the Marco Polo club benefits. But no longer, say, for Aust - N.America, as I quite often gladly did in the past. All very sad! I hope that management eventually realises that you don’t regain profitability by cutting and cutting relentlessly, and becoming “just another ok airline”.
Great seat! Very quiet cabin, comfortable bed, TV was really crisp. Headphones weren't 100% - some hissing background noise - but the overall experience was great.
✅ Trip Verified | Arrived at Perth for my return trip to London LHR to be advised that the flight was delayed by 2 hours. As a consequence I would miss my connecting flight at Hong Kong (HK) so they had rearranged this. This resulted in a 14.5 hour stopover in HK. I was not happy and clearly distressed. I advised them I had a health condition and could not sit in an airport for 14.5 hours. I purposely chose a stort stopover (and paid a premium for it) as long haul travel is challenging anyway. I was advised that I would be put up in a hotel in HK airport. On this basis I took the flight. On arrival in HK there was no hotel. I was however given access to the Business Class lounge. Whilst this was very comfortable, I still had to sit in the airport for 14.5 hours. I am not happy. I have repeatedly asked to discuss this with someone at the airport and have been given a customer comment form to complete and post off! This is not helpful! Even if they do respond it will be far too late to rectify this situation. As far as the outward journey went, I must admit to not finding it as good as previous trips. Previously, I would have said Cathay Pacific was not far off Emirates & Singapore A/L but even based on the outward journey alone I would no longer get say this was the case. Food disgraceful. Were not offered regular drinks of water. Overall very disappointing trip which I am not planning to repeat.
Not Verified | Have had great experiences flying premium economy with Cathay so am upset to hear they are cutting the services into Cairns. What is the logic behind this as to go with another airline we would have to fly to Brisbane. This will add an extra 6 hrs flying to our trip which is already very long to Europe. Always when we have flown with you previously the planes were full so why cut the service now. Hopefully another airline will pick up the slack. Extremely disappointed in a decision that no-one can give me a reason for. Guess you won't be getting my custom anytime soon. Great way to support loyal customers. Very, very disappointed. Plus couldn't find anyone local to discuss this.
✅ Trip Verified | Hong Kong to Ho Chi Minh City. The average service I think. The cabin crews would like passengers to get some rest,so the meal service(all kinds) started as the seat belt sign turned off. The meal was great, as refreshment at night, especially the curry fish rice. But the crews, at first, said they would just provide tea or coffee when they cleared meal trays,as a result that they focused on it really after we finished the meals,without sparing space to provide hot beverage.
✅ Trip Verified | Hong Kong to Brussels. Used to fly CX a lot when we lived in HK and was looking forward to flying their business class again. What a disappointment! Seats don’t seem as spacious and luxurious as before. The breakfast was tiny. All I got in the continental breakfast was a mini pastry, natural yogurt with a tiny bit of granola and fruit. There was butter but no bread to spread it on! No coffee refill. What happened to the lovely service where food was brought out on elegant carts with bread baskets offered several times? The toilets were also not business standard, more like a good economy. Flew Singapore Airlines out and their premium eco toilets were better than Cathay business. Very sad to see such a supreme airline lower their standard like that. Also the lounge at the airport was so overfilled the exclusive touch is completely lost. Poor food selection. Nice shower facility, though.
✅ Trip Verified | Vancouver to New York. I hadn't flown with CX if a few years, so I was looking forward to their amazing hospitality, food, comfortable seats, and great service. Sadly, their food and outdated seats made it uncomfortable. Their meals service for this short-haul flight was worse than flying North-American airlines' business class. I know that this flight is late at night, but the meal was small and taste-less. The cabin crew were more concerned about turning off the cabin lights than to actually serve the customers. The seats on this particular plane were very outdated and needed refreshing. A few spots had the fabric torn-up. CX - I had faith in you. Where did the 5 star go?
✅ Trip Verified | Hong Kong to Zurich. I was really disappointed by the quality of the food, the lack of service and by the cabin design. As a vegetarian I ordered the 3 types of vegetarian meals that Cathay and Cathay Dragon has to offer on my way in and on my way out. They were all terrible. I wanted a Bloody Mary and was offered a glass of water that stank chlorine at first and after reappearing myself I got a tomato juice and then asked for some vodka and finally had some salt and pepper. The boarding was a total mess. The service during the flight was non existant. My wife saw that they refilled some water bottles from the tap in the kitchen for thirsty customers. The toilets were never cleaned during the 12 hour flight. I do not understand how they still have 5 stars. They should have 2 or 3 stars. I flew with this company 3 years ago from Hong Kong to Toronto and the overall experience was OK. This is why I chose them to do this long flight trusting the 5 star report. Never again will I use this company. I would rather spend some more bucks and get a decent experience.
✅ Trip Verified | Booked a last minute flight on a fifth freedom flight from Cathay Pacific between Bangkok and Singapore as they offered the cheapest tickets for me. I was not able to check in online and via check in counters received a seat with my girlfriend at one of the emergency exit which gave me tons of legroom, but no window to watch. Flight departed slightly late. IFE screens available and a good tasting meal was served en-route. Luggage took a very longtime to appear.
✅ Trip Verified | Hong Kong to Bangkok. A great flying experience. The staff both on the ground and on the air were accommodating and caring. But there's a disappointment with the catering served inflight as the food was dull - if there's an improvement in the catering part, it will be perfect.
✅ Trip Verified | In this trip, I bought Premium Economy class and HKG-JFK round trip, but when I reached the airport counter, the ground staff told me that my flight changed from CX840 to CX890, which is HKG-JFK changed to HKG-EWR as well as downgraded me to economy class when I reached the gate. The ground staff were friendly and helpful and gave me an appropriate compensation. They provide a comfortable economy seat and a superior entertainment system, so I'm still satisfied with Cathay Pacific after the changes and downgrade. When I came back from New York, they upgraded my seat to Business Class, which was a great experience. The funniest thing is that I bought the Premium Economy Class, but I never tried it for my round trip.
✅ Trip Verified | I flew round trip with Cathay from New York to Bangkok with a layover in Hongkong which equates to 4 separate flights. In my opinion this airline is overrated. The one positive is the legroom is decent for economy. I'm 5'9" and my boyfriend is 6'3" and there was just enough space. However, the seat cushion was flimsy and did not have enough support. Customer service is subpar relative to other airlines I've flown on internationally i.e. Emirates, Eva Air, United. The food is barely edible. The flight attendants aren't as attentive. The plane seemed old, my audio for the TV wasn't working so they offered to move me to another seat but couldn't do the same for my boyfriend so we were separated. The seats were uncomfortable and the worst of all there is an odor from the bathroom that never subsides. Never again!
The tightest seat I've ever sat in! I felt like my legs were in a clamp!! The pain lasted three days after 13 hours of shear hell!! 18.5 inches width? More like 15 inches width!
✅ Trip Verified | Bangkok to Singapore. New Aircraft. Cabin okay but cabin crew not engaged, like in economy class. Bring food, need to ask salt and pepper. Did not bring any coffee after finishing the lunch. Food was similar to Economy. Overall very disappointed.
✅ Trip Verified | Sydney to Hong Kong. The aircraft is old, cabin crew service was bad. Not sure why they are even a highly rated airline. Food quantity, quality and variety was appalling. Seats are not comfortable. Flight was delayed which has been a norm for this airline from Sydney to Hong Kong as per my experience. I fly this route often so I don't have much option VA, QF and CX so I sometime have to fly with them which isn't really pleasant. No Wifi. Return flight from HK to Sydney was even worse in terms of seating.
✅ Trip Verified | I was blocked boarding by Cathy Pacific Airline (CPA) when taking connection flight even though it was still in process My first leg of my trip From Haikou to Hong Kong was delayed about 30 minutes. My second leg is from Hong Kong to San Francisco. Since the connection time is short, I was advised by a Cathay Pacific service person to check if there is a Cathay Pacific person hold the sign with next flight number when I get out of the corridor. If so, ask the person for help in the case of an urgent transfer to the new gate is needed. When I got out the corridor, I quickly found a man behind the CX892 sign. I asked him what the gate number is. He asked me to give him the boarding pass. After he checked, then quickly gave me another boarding pass and said you had been assigned to next airplane, CX872. It is five hours and fifty-five minutes delay from CX892. I asked to give me back the original boarding pass. He refused. There is another passenger got the same treatment after me. Our request and argument were rudely rejected We decide to go to the original gate anyway. When we arrived at the original gate, there were still about a dozen people in line for boarding. We asked to aboard this original plane. The service person said she can’t, but she called to ask. After a few minutes, she said we can’t. After the conversation, we noticed that the door was still open for couple minutes. I made a complain on Cathy Pacific’s web site. With more details mentioned above, we could arrive the new gate, at least 10 minutes before the door was closed, with our original boarding pass in hands, if we didn’t see the CPA person at the exit gate. Below is part of reply by a Customer Relations Executive of Cathay Pacific: “where we foresee that a passenger will not make it for the connecting flight, we will make alternative flight arrangement for the passenger. While I understand that you saw that the door for your original connecting flight was open and the boarding was still in process, as mentioned above you were already rebooked on another flight”. I simply trust the airline will accommodate if there is a short delay in the first leg. Don’t be so naive, there is a trap. Looks great on the paper, but there is a good chance that one will be reassigned to the next flight, especially when there are not many passengers take the same connection, as the Executive said, “a passenger”. If there are a dozen or more people have the same connection, will Cathay Pacific do the same thing?