Cathay Pacific


Customer reviews

7/1/2019 Susan Neale

✅ Trip Verified | Boston to Jakarta via Hong Kong. A missed connection on American Airlines bumped me to Cathay Pacific. The 15 hour flight to Hong Kong was ok. The food was average, the flight staff were nice. My problem came when they refused to even considering to allow me to fly standby on a flight that was 9 hours earlier ...

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7/1/2019 Keith Tong

✅ Trip Verified | This is an interesting 5th freedom flight operated by Cathay Pacific, with the aircraft continuing onto Hong Kong from Bangkok. My first time flying an A350 and I was amazed by the spaciousness of the cabin. Leg room was comfortably sufficient for economy class and the load factor was relatively low so I had th...

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7/1/2019 Anders Pedersen

✅ Trip Verified | Travelled Ho Chi Minh City to Dubai via Hong Kong on 29 June 2019 on B777-300 and B330-300 respectively. Smooth check-in with 3 business class counters open. My luggage got checked in to the next 4 legs (including on another ticket with Kenya Airways). Nice. Priority lane for security and lounge in Le Saigonna...

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6/30/2019 Sai Hin Chung

✅ Trip Verified | Hong Kong to London. Ground service was smooth and efficient. Though the gate was a bit far away from the immigration, the check in counter was very quick. The seat was modern and they provided a wide range of movies and TV shows in the IFE system. Two meals were served and snacks including cup noodles were se...

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6/26/2019 Steven Elam

✅ Trip Verified | Cathay arbitrarily cancelled my daughter's return ticket, leaving her stranded in Philippines. We had no other option than to purchase a fare at full price the day of the flight. This is how they operate. When they have you at a disadvantage figure on getting screwed. Never again Cathay.

6/24/2019 S Hee

✅ Trip Verified | Hong Kong to Taipei. Cathay has lost its shine. I transferred over $40,000 Asian miles into my account for this trip without knowing that it will take a week to arrive my account. Offered to pay cash for HK lounge Access, which was what listed on its Marco Polo section of the website, pay US$75 at the counter ...

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6/22/2019 J Henden

✅ Trip Verified | London to Hong Kong. I have been flying this long haul route for some years, and often with Cathay, in fact this sector recently as well. I’ve never posted a review and never had cause for complaint before now. But something has recently gone very wrong with this previous exceptional airline. On boarding, even...

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6/21/2019 Grace Limbo

Not Verified | London to Manila via Hong Kong. I landed in Manila on the evening of 13 June but my luggage did not arrive with me. While I understand that missing or delayed luggage is not uncommon, you have to note that there were about 4 or 5 other people complaining that their luggage did not arrive with them. All of these p...

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6/20/2019 H Lee

✅ Trip Verified | Singapore to Hong Kong. Excellent Economy Class seats, however, older A330-300s may have smaller and lower quality IFE screens. Cabin was clean in general, and food was substantial. Crew were great and provided excellent service.

6/16/2019 Rod, Airbus A350-900 (35G) seat 32A

Premium economy is very comfortable but the downside to our seat location was no direct window and being over the wing we felt vibrations constantly. We received very little service from the staff and were never offered snacks or water, contrary to the blurb about offering this service. We have another long flight coming up so...

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6/15/2019 Abdallah E, Airbus A350-1000 (351) seat 12D

Comparing to seat 17A on CX293 to Rome, the return flight CX292 seat 12D felt rather cramped for some strange reason. The noise from the toilet was quite bothersome if one is not fast asleep and the chat and noise from the galley can also be loud and annoying. Although not as bad as row 11 which is right next to the toilet, I...

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6/12/2019 Susan Alexander

✅ Trip Verified | Cathay Pacific used to be the highlight of our travel back to the UK. Whilst the Business Class Cabin is clean and the facilities modern with all the bells & whistles, service excellent, refreshments good, the food is terrible! I don't know what I ate, but it was mush, at best? The midnight hamburger looked gr...

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6/11/2019 M Corden

✅ Trip Verified | Hong Kong to Madrid. Excellent from Check in to Baggage collection. Food was very good, great sleep, loads of movies, crew were professional and very accommodating to random requests. l prefer the A350-900 over the Boeing 787, toilet is bigger and a decent size hand basin.

6/9/2019 Vin Wee

Not Verified | San Francisco to Kuala Lumpur via Hong Kong. Food was below expectations, stewardesses spent their time chit chatting when the lights were dimmed (hardly any offer of water to customers during flight). MJy headset jack was spoilt and they could not do anything about it so I was watching silent movie for many hour...

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6/8/2019 E Peale

✅ Trip Verified | Washington to Hong Kong. I had such a good experience with Cathay. This was a 16 hour direct flight and I was not particularly excited for the length of this one but it wound up being perfect. The flight staff were incredibly attentive. The middle section of the plane had great headroom. The flight was smooth ...

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6/6/2019 DAVID STANLEY WEBSTER, Boeing 777-300ER (77G) v3 seat 32A

I was a little disappointed with the age of the aircraft after having flown in from Melbourne on a new A350-900 aircraft . My main complaint was that there were no instructions on how to use the remote control for the entertainment screen . Also for a plane that size there were few toilets available and i had to walk nearly the ...

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6/6/2019 Marc Pinol

Not Verified | Barcelona to Hong Kong. This was my first time flying with Cathay Pacific. I had very high expectations of such airline; they were met but only to a certain extent. I did my check in using its app; it was fine, I have seen smoother apps, but good overall. Bag drop and boarding in Barcelona was very easy - they ev...

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6/5/2019 David Mireylees

✅ Trip Verified | Purchased ticket as "early bird fare" at a great price and was best decision made. From the moment you enter the cabin after a visit to the Qantas business class lounge at Sydney Airport (One World partner) it is a very comfortable and enjoyable experience. An A330 from Sydney - Hong Kong, the plane was a litt...

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5/28/2019 Abdallah E, Boeing 777-300ER (77A) v4 seat 39E

Unless you are a child, or paper thin, DO NOT choose the any of 39 D, E, F or G!! All these seats have very restricted actual seat room. There are tables in the arm rests on all 4 seats, plus the audio hand sets as well thereby loosing a further 2cms in the seat width. The extra legroom is not worth the very uncomfortable seati...

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5/28/2019 Abdallah E, Boeing 777-300ER (77G) v3 seat 55J

Although this is bulkhead seat and by the Galley, everything about its location was just fine mainly because the flight attendants close this Galley after meals and use the rear Galley only. The seat also seemed to recline just a fraction more because of the bulkhead.