China Eastern Airlines


Customer reviews

10/26/2019 S Martos

✅ Trip Verified | Los Angeles to Male via Shanghai. I was a bit skeptical of flying China Eastern but I will have to say I was very pleasantly surprised. The crews on all four flights where great. While their English wasn't top notch it was better than my Chinese so have to give them points for that. Service was decent if a bit...

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10/24/2019 Richard Carriere, Airbus A330-200 (33E) v2 seat L

Worst flight ever

10/23/2019 Sally George

Not Verified | Shanghai to London. Awful experience. Rude staff with absolutely no customer service. Food inedible. Poor choice of films for such a long flight. Only saving grace there was adequate leg room. It would seem that there is no customer service training given or the staff simple do not care. I would not recommend thi...

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9/26/2019 B Worton

✅ Trip Verified | Gatwick to Shanghai. Check in was efficient. Nice new plane. Welcome on board was standard for business class travel. Seats and beds were very good. Service was excellent throughout, as was the food. I ordered fillet steak - a good test, it was delicious, pink in the middle. No issues at all, so I am surprise...

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9/9/2019 R Parayam

✅ Trip Verified | Kuala Lumpur to Vancouver via Shanghai. Ever get that feeling when you realize that you are a fool for making a certain purchase? That's China Eastern Airlines. Horrible food. Rude staff. Poor service. Uncomfortable Seats. It's like they take pride in giving awful service. The only good thing I can say is the ...

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9/7/2019 J Zhang

✅ Trip Verified | Shenyang to Shanghai. I was scheduled to fly to Shanghai on 9.6 at 1:15pm. The airline informed us that our flight was delayed due to weather (typhoon Lingling). We didn’t get on board until 2:30pm. After getting on board, the captain announced that we didn’t get permission to take off from PVG due to weather ...

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9/5/2019 L Fahion

Not Verified | Los Angeles to Shanghai. The worst airline ever, the customer service is very, very bad, they cancel flights as they like, and often they sell your seat in the plane to someone else and they tell you that you are late for the flight and the plane is then at the airport, the worst thing I've ever met was Shanghai ...

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9/3/2019 S Vickers

✅ Trip Verified | Wuhan to Taiyuan. The experience was not that good. It is a mid-night red eye flight, however, the cabin is so noisy and none of cabin crew come out to maintain the order. The snack means just a pack of peanuts.

8/18/2019 B Sagi

Not Verified | Auckland to Paris via Shanghai. Airplanes are relatively new but the maintenance on board is low. Broken USB charging plugs, broken remote control for the entertainment system, broken headphones jack, broken lock in the lavatory etc. It is worse especially due to the fact Chinese airlines do not allow you to use ...

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8/16/2019 Antonio Cirillo

✅ Trip Verified | Rome to Seoul via Shanghai. I traveled with this company that I was a little skeptical of but I must say that not only was it far above my expectations but it earned my esteem. Rome-Shanghai (and back) with a new A350-900, comfortable seats, clean plane and with assistants present and kind. Classic food of th...

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8/7/2019 Abdallah E, Boeing 777-300ER (77W) seat 16L

All business class seats are very comfortable - I prefer "L" the best.

8/7/2019 Abdallah E, Boeing 777-300ER (77W) seat 15L

I like the "L" seats best . All business class seats are very comfortable for long flights.

8/7/2019 Dayra Corado

Not Verified | Los Angeles to Siem Reap via Shanghai. Worst airline ever. Customer service is the worst. On July 25 we were scheduled to fly out of Los Angeles at 1230pm on China Eastern Airline flight 586 to Shanghai; however, the flight was delayed by two hours and we departed at 2:30pm. When we arrived in Shanghai on July 26...

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7/29/2019 Abdallah E, Boeing 777-300ER (77W) seat 71L

I chose this seat because I wanted to have the option to lean against the wall, but beware: all of the seats from 70-74 are progressively farther and farther from the wall. My seat was solidly 5 inches from armrest to wall, so it was essentially inaccessible as a place to rest!

7/24/2019 J Jellesma

✅ Trip Verified | They had the cheapest tickets from Bali to Amsterdam via Shanghai with a layover of 17 hours. (visiting Shanghai is worth it, but bring cash because credit cards won't be accepted). First flight departed before scheduled time and arrived 20 minutes early. Quite new plane Airbus A330 (2 years old) with big scre...

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7/18/2019 G Sanera

✅ Trip Verified | We bought a Lisbon to Melbourne flight from Air France, the leg between Shanghai and Melbourne was operated by China Eastern Airlines. First we were unable to check-in for this China Eastern flight online, at the airport and in Paris, while in transit. No one from Air France could help us with this and the ex...

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7/11/2019 M Hazeem

✅ Trip Verified | Delhi to Brisbane via Shanghai. The requested wheel chair assistance was not provided in New Delhi airport. In Shanghai Airport we got wheel chair after a long wait, the wheel chair assistant was highly impolite and very very rude person, can't expect someone like him working at an international airport where ...

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6/30/2019 Mandi Benedict

✅ Trip Verified | Shanghai to San Francisco. This was my worst flying experience. On our way to Thailand, our flight was delayed in San Francisco causing us to miss our connecting flight in Shanghai. No big deal we thought, until we got to the ticket counter and the guy working was trying to blame us for missing our flight. I t...

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5/26/2019 B Mallon

✅ Trip Verified | Flew with China Eastern from Gatwick to Bali via Shanghai and back to Heathrow. Flight from Gatwick was poor compared to the flight back to Heathrow. On the return leg the food was good and flight attendants attentive. However, the flight from Gatwick could be much improved. We were served food within an hour ...

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5/24/2019 S Camaphon

✅ Trip Verified | Chicago to Bangkok via Shanghai. I am a physician, normally fly at least 1-2 times/year, for volunteer medical/surgical mission work. I used China Eastern airline for the first time, flying out Jan 30. I had problem at the airport when checking in, which never before in my traveling experience. My passport has...

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