✅ Trip Verified | Melbourne to New York via Guangzhou. Melbourne to New York, via Guangzhou. Firstly, I would like to thank the crew members who helped me with my special food request. As a vegetarian, I only eat plant based food. It can be sort of a struggle for me, specially when I'm travelling, and I'm not familiar with the food booking procedures of each airline. I didn't book my special meal, but the crew gave me fruits, veggies and bread. They were very nice and can speak good English. The seat was not so good though, but I did enjoy watching a lot of fun movies and TV shows. During my 16 hour transfer, I was being offered a hotel room in someplace call Huadu near the airport and got a minibus picking me up. The whole thing was long and exhausting, but it was pretty smooth. I would definitely choose China Southern next time.
✅ Trip Verified | Amsterdam to Manila via Guangzhou on 5th March. They canceled my flight without informing me - I only found out about that during the second leg of the flight. Coerced me into accepting a new flight schedule that involved an extra stop and nearly 10 extra hours of waiting around at airports. The ordeal was hellish, to say the least. The staff did little to nothing to make the nightmare of a trip any better - all they did was offer a templated response (we are sorry, hope you fly with us again ). The staff on the flights were not that fussed about customer care.
If you are chubby, you may have a problem getting in and out of your seating area.
✅ Trip Verified | GuangZhou to Brisbane. Sometimes the aircraft was new and wifi equipped but sometimes old. My advice is not to choose the first row of business class. I personally prefer window seat. Food is ok with western and chinese choices. It says that you can book the food online so for sure you will get your choice but I didn't try yet. Staff helpful and efficient. Few photos to show you the seat and the TV. Not very fancy but enough to me.
✅ Trip Verified | Tokyo to Guangzhou. The cabin manager was polite and courteous and managed to get me an upgrade. The food was delicious, western and Chinese options were available. At 185cm I’m impressed when I don’t feel cramped. The aircraft was new and felt as though it was well kept. Thanks for a great experience.
✅ Trip Verified | 5 weeks before our flight China Southern rescheduled, then 4 days later they cancelled the flight. Offered us a refund, but as it was so late flights were so expensive we decided to stick with them and just go on another flight. This meant 2 stops in China and 6 hour wait in Guangzhou. Check in online is very clunky, couldn’t print off boarding passes for Guangzhou to Bali, also it made me and my partner sit apart for 5 hours. Staff at check in at LHR were very friendly and it went smooth. The flight itself was fine no issues. IFE could of been a tad better, but nothing to complain about. The annoyance started when we landed in Sanya, you had to obtain a 72 hour visa even though you were transiting which was long (and we were the only flight that had landed for some time). 5 security checks later we are finally airside. We had 2 hours in SYX then an 1.30hr flight to Guangzhou. 6 hours there at night is hard. The flight then to Bali was a narrow body with no IFE. Which having the 2 stops and 6 hours in Guangzhou was annoying, but not the end of the world. Snacks and water were given throughout the flight. We landed on time and that flight was also ok. We would never of chosen this option but it was the hand that was dealt to us. I’m reserving judgment for the return leg. At this moment, I would recommend the airline but not this route. It was tough, long and arduous
✅ Trip Verified | Guangzhou to Toronto. The PTV on the seat back seems not been updated, the flight map always sucked, and it waste me some time to restart the PTV. For the food part, there are two meals during the flight, each meal have two choices, the first meal have fish pasta to and beef rice, I chose the beef rice, the beef is soft, and it also include some veggies in the meal box, I was sleeping when the flight attendants was distributing the second meal, so I only have one meal during this journey. Overall, the meal and seats are good.
✅ Trip Verified | Chongqing to Perth via Guangzhou. Although the aircraft was delayed for about 25 minutes, the cabin crew explained the reason. Overall, the food is fresh, but the choice is relatively small. The seats are not too crowded for me. The most satisfying aspect is the service. When there was a problem with my screen, the cabin crew came over to help me to solve it. What needs improvement is the network connection. It’s a bit boring to have no internet connection on such a long journey. All in all, I am quite satisfied with this flight.
✅ Trip Verified | Melbourne to Hangzhou via Guangzhou. Crew on my flight was very friendly and helpful. My screen, like many other seat near me, was not working. A flight attendant tried to reset it for couple times, but failed. Then they gave me a tablet to watch movies or something, I say it's actually much better than the TV. Food was good too, I liked the beef stir fry with black pepper sauce. We arrived a little behind schedule, as there was thunderstorm in Guangzhou. I was worried about the next flight. The crew asked the ground staff to help me with the transfer procedures, so I got on my next flight smoothly. Thanks to all the help me along the way.
✅ Trip Verified | Shenzhen to Sydney. Nice airline, extremely good services. Seat was comfortable, and food was tasty. The crew were professional and patient. The bathrooms was so neat as they cleaned them at interval. I don't believe there were language issues during entire flight.
✅ Trip Verified | Bangkok to Melbourne via Guangzhou, and it was a great experience flying with China Southern. Boeing 737 from Bangkok to Guangzhou, and A330 from Guangzhou to Melbourne. We were totally satisfied with those planes and the service they offered. And the service on my second flight was just outstanding. Cabin crew was friendly and attentive, seat on double-aisle plan was comfortable. They also served snacks ( two options, cup noodle and steamed pork bum) between two meals. I didn't apply for the inflight Wi-Fi, as it needed 3000 mileage and I had to pay more for a seat rearrangement. It was fixed, and unreasonable. I hope they can do better about that.
✅ Trip Verified | Xi'ning to Guangzhou. The plane was A319. The boarding was on time and the cabin crew gave warm welcome to passengers. The crew were polite and the cabin broadcast was clear. As a silver member of Sky Pearl Club, my check in luggage was labeled with priority, but I got my luggage very late.
✅ Trip Verified | Guangzhou to Paris. I appreciate the cabin staff service. The staff are nice, smiling and helpful. The cabin is clean and well organised. But the seats are a little bit too small.
✅ Trip Verified | Perth to Vancouver via Guangzhou. The flights were very good and service excellent. Flight attendants professional and responsive to all requests. Only hiccup was that China Southern Airlines did not notify me of flight cancellation Perth to Guanzhou - I also had to get a China visa in one day - the consulate in Perth helped me with this.
✅ Trip Verified | GuangZhou to Brisbane. Economy seat not very big but OK. No footrest. New touch screen IFE system with new movies. But not user friendly. Easy to get frozen. This time half of the seat got frozen and cannot be used. Dinner and breakfast in 8 hours flight. Each with western and Oriental choice. Maybe reduce into late night snacks and breakfast better. Good price with domestic connecting flight. Discount the whole year and sometimes free domestic flight even. Good staff and friendly. Anyway I think it's a good choice to go if depart from China but maybe not recommend to those from other country.
✅ Trip Verified | Kathmandu to Vancouver via Guangzhou. Flight got cancelled in Kathmandu on May 29th but it’s ok, no complaint, it was the severe weather which was out of control. The airline rebooked flights and hotel. Only part of trip to be surely complained is their rebooking Air Canada flight from Vancouver to Calgary. Air Canada was not ready to give boarding pass for my 4 years old as they said his ticket was not confirmed and missed 1.15 pm flight on 30th. I called the China Southern agent and spent almost an hour to contact Air Canada and resolve the issue. As a passenger I had paid for my trip up to Calgary. The agent was not ready to understand anything. China Southern booked the flight and Air Canada was not ready to give boarding pass. What was my fault as a passenger.
✅ Trip Verified | Melbourne to Guangzhou, an excellent trip, except there was no wifi. Aircraft was new with roomy seats. The movies in the entertainment system are up to date. The stewardesses were nice, helpful and and willing to help. Had a enjoyable flight, Recommended airline.
✅ Trip Verified | GuangZhou to Bali. It’s a nice and smooth flight. They gave me a window seat so that I was able to watch the sunrise. Very gentle service provided by the crew was what I wanted on this red eye flight. I had some tasteful breakfast and a few cups of coffee in the morning.
I did not recline my chair as the passenger behind kept pushing my chair forward. The air crew were attentive, and the craft itself was clean throughout: especially in the toilets
✅ Trip Verified | Guangzhou to Phuket. The boarding was on time. I sat in seat 49J, beside the emergency exit, so the legroom was enough. The lavatory was clean. The egg of the meal on board taste bad. Cabin crew were friendly and helpful with a smile. It made me very surprised that the crew broadcast in Cantonese, it was my first time to hear Cantonese in China Southern.