Cubana Airlines

2.2
91

102 Cubana Airlines reviews

6/8/2019 C Morton

✅ Trip Verified | Santiago de Cuba to Havana. My wife and I spent three weeks wandering Cuba and, overall, had a wonderful time filled with exceptional experiences... our flight with Cubana Airlines was not one of those experiences. If it were only the close to two hour delay we experienced (apparently this is a regular occurre...

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4/7/2019 Andrew Martin

Not Verified | Madrid to Havana. Myself and my girlfriend had wanted to go to Cuba for some time and in 2015 we realised our dream to visit the island. We decided on flying with Cubana from Madrid to Havana and return so as to spend a couple of days in Madrid on our return journey through Madrid. I booked our flights which were ...

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10/1/2018 G Lameen

✅ Trip Verified | Santiago to Havana. We would never fly this company again. We were flying from Santiago De Cuba to Havana, and that same day from Havana to Paris. The flight from Santiago De Cuba was with Cubana Airlines. This flight was delayed 2 times and it took 2 hours instead of 1:30 hours. We were never informed of why ...

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9/11/2018 Ramiro Bassi

✅ Trip Verified | Havana to Buenos Aires. I had no trouble with the schedule departure time. Aircraft is a Russian aircraft. Uncomfortable. No entertainment. Food was the worst I've ever seen or tasted for a premium cabin. Toilet was old, dirty. The flight attendants were ok but it doesn't make you feel you are in a premium ca...

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2/23/2018 Deborah Schultz

✅ Trip Verified | Toronto to Caya Coco. Flight out, on time. Staff provided a lovely breakfast sandwich with juice and dessert. Coffee/water served for free. Beer wine offered at a very modest price. Touchdown early. On return, again flight on time, arrival very early than expected - sandwich lunch again for no charge and coffe...

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2/16/2018 A Manter

✅ Trip Verified | Toronto to Santiago de Cuba, Jan 25th 2018 Flight 191 - departure scheduled for 12:55 - actual lift off from runway at 4am Jan 26 - apparently technical/mechanical difficulties with the aircraft that arrived, on time, to fly us there; plane eventually towed away for repairs and etc - passengers were at least i...

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1/19/2018 Giovanni Giorgis

✅ Trip Verified | We could not book our seats together online or on the phone, so we had to go to their office in Havana, which was chaotic to say the least and the staff were rude. When we got to the airport we were in a huge queue, which snaked around the terminal. When we finally made it to the front of the queue, we were ref...

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10/14/2017 Tilo Saurin

✅ Verified Review | Cubana Airlines is the worst airline I ever flew with. We used the airline for a domestic flight within Cuba (Havanna to Holguin). The flight was around 5,5 hours delayed, the airline communicated nothing in advance and never said sorry for the circumstances. They offered no free drinks or a snack, the info...

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8/11/2017 C Partane

✅ Verified Review | Upon arrival to Cayo Largo, our luggage was lost after a direct flight from Toronto to Cayo Largo. A fiasco was about to start, nobody could help us locate our luggage, nobody knew how to contact Toronto to see if our luggage was sent on the plane, nobody understood what we were trying to ask. After the Cuba...

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8/1/2017 Christelle Chamaa

✅ Verified Review | Havana to Mexico City. Cubana Airlines is the most horrible, unprofessional airline I've seen in my life! We had booked a flight from Cuba to Mexico City on 23rd July at 6am, to then catch our international flight from Mexico City at 1pm. (5 hours stop, which gives enough time for any anticipated delays fro...

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4/29/2017 C Dalton

✅ Verified Review | Toronto to Cayo Largo return. Was hesitant to book with Cubana after reading reviews, wish I followed my instincts. Flight to Cayo Largo was actually ok. Flight home a nightmare. Were told it was delayed 30 minutes, got to the airport, boarded, was excited for the first time in 3 trips my trip home wasn't go...

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4/25/2017 Wade Hyde

✅ Verified Review | Since the last published review it seems that the service has deteriorated even further. Our flight from Havana to Santiago which was scheduled for 13.00 was cancelled at the last minute and we were told to come back in the morning! After seven hours in the airport and some vociferous complaining we eventual...

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4/25/2017 C Barcora

✅ Verified Review | Toronto to Cayo Coco. When boarding in Toronto staff at gate were initially very nice and friendly. Once on board what a disappointment. Staff were very stoic, looked unhappy, seemed annoyed when they came around with beverages and you actually wanted to buy one. I purchase a cola and was short changed $4.00...

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4/25/2017 B Clearey

✅ Verified Review | Havana to Managua. The worst airline I have ever had misfortune to fly with. Initially I was booked to fly to San Jose from Havana on the 19th April but this flight was cancelled when I arrived at the airport. After being taken to a hotel back in Havana that was the last we heard from the airline - people ha...

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4/21/2017 M Andrews

✅ Verified Review | Flew Cubana Airlines from Santiago De Cuba to Havana. Awful. Flight delayed by 7 hours - no one at the airport knew what was going on, we kept being given different times. Flight was full of people from the night before whose flight was cancelled. No compensation given - missed our flights home so had to buy...

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2/24/2017 J Varinder

✅ Verified Review | Toronto to Cayo Coco return. We returned from Cuba to Toronto on February 19 leaving 11:35 from Cuba. Staff was very rude, it seems like they didn't care. We asked for tea and they brought the tea - we then asked for milk and sugar and she even didn't acknowledge this, not even the second time.

1/23/2017 Joelle Mifsud

✅ Verified Review | Santiago de Cuba to Havana. The representatives are very unhelpful and would not recommend to use this airline. We had a delay from Santiago (due to faults in the aeroplane) and they did not have any information about how long it would take. We had another flight from Havana 3 hours later but we were not giv...

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1/22/2017 R Braude

✅ Verified Review | Toronto to Cayo Coco. Cubana Airlines is the worst airline I have ever flown with. My 6am flight meant I was ready to check in at 3am, only to find the flight was now delayed by 6 hours to noon, and then at 9.30 delayed again to 14.30. What a complete joke and $15 for snacks is supposed to be compensation? C...

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9/6/2016 Christine Tonon

✅ Verified Review | Toronto to Cayo Coco via Cienfuegos. Left from Pearson International Airport on August 14,2016. Flight to Cayo Coco was supposed to leave at 6:25 am, being I read the reviews of the airline prior to booking I thought, ok great one of the first flights out so it shouldn't be delayed. Wrong, checked the time a...

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5/9/2016 M Leamer

✅ Verified Review | Montreal to Cayo Coco. This was the worst flight/company I have ever dealt with. On April 29th at 3:45am I get to the Montreal airport where I am to board the 7am flight to Cuba, Cayo Coco. Upon my arrival, I am told that the flight has been delayed to 9:50pm - when I left my house at 3:00am, the flight was ...

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