Customer reviews

8/25/2019 John Duffus

✅ Trip Verified | BKK/HKG/BKK - In ten years of flying with Emirates business class on the short Bangkok to Hong Kong route I have rarely had anything other than an excellent flight. I just love the A380 aircraft and Emirates business class layout with the bar at the back. The decor is a bit plastic for my taste, but I take the ...

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8/23/2019 Salma Rahman

Not Verified | The food was below standard and the economy seats were very narrow and barely much leg room. Very disappointed in this plane and service. on our way from London to Dubai they gave us what i assume was mash potato and meat, and on our return from Dubai to London it was chicken and rice. I feel that they really are...

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8/22/2019 Badr Darwish

✅ Trip Verified | Dubai to Tunis. Flight was very very not comfortable, the seat was damaged and during my almost 7 hours flying and sitting not straight, my body was down to front. I have informed the cabin crew for the same and they informed me that no choice and there is one more seat is damage also! I don’t really understa...

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8/21/2019 Abdallah E, Boeing 777-300ER (77W) Three Class v2 seat 39A

Horrific seat - having done 3 long haul legs on A380s, I was expecting a reasonable economy seat. Nothing could be further from the truth. Legroom/Pitch is tight but no worse than Ryanair/Easyjet. The main problem is width - the seat feels incredibly narrow, and the leg space is partially occupied by a 15cm wide box under the ch...

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8/19/2019 Paula Paite

✅ Trip Verified | Dubai to Chicago. Emirates used to be a great airline, as much as I am flying with it the more disappointments I face recently. The staff is with attitude, customer care representatives cant even help. Called before check in to reserve window seat, the lady did mistake and put me where she felt like. Next time...

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8/19/2019 G Varly

✅ Trip Verified | Again, the flight was delayed and again the captain couldn't issue the usual polite apology for the delay. After some time he laughingly told us Bangkok airport is busy! Hardly a professional way of dealing with a delay. In my section there was one pleasant female attendant and one bizarre male attendant who ge...

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8/18/2019 Zemetra, Airbus A380-800 (388) Three Class v2 seat 67C

Seat is overall very good. You share space with 67B, but leg room is excellent.

8/18/2019 Bojana Keserovic

✅ Trip Verified | Dubai to Prague with Emirates. I simply enjoyed the flight. The crew was very amicable, open and easy to reach. The food was tasty, plenty and you did not have a feeling you are eating on a plane but in a restaurant. Later they served snacks and drinks. Their wine is superb. Movie list never end and the quality...

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8/17/2019 Rachna Verma

Not Verified | Newark to Kozhikode via Dubai. I am rating the airline prior to my flight 8/30/19. I am a disabled person seeking medical assistance in getting from the plane door to my seat. I filled out the medical information form, got it signed by the doctor and sent it off to the airline. Now I am calling each day trying to...

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8/16/2019 H Dawlen

✅ Trip Verified | Christchurch to Sydney. Certainly not much positive to say about this airline other than the check in team were nice and efficient. All down hill from there, as we were delayed for take-off due to an ill passanger as soon as we had pushed back. No issue with illness, the problem was in Business no service was ...

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8/14/2019 Yusuf Barrie

✅ Trip Verified | My first sector was from Madrid to Dubai. The purser on this flight was the crown jewel of the Emirates hospitality I remembered from my past travels. However she was assigned to business class whilst I was served by one crew who made my Emirates journey an utter disaster. The food on this flight was spectacul...

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8/13/2019 Donna C, Airbus A380-800 (388) Three Class v2 seat 85A

Very good seat, feels really private and cosy.

8/13/2019 HY Teo

NotVerified | Singapore to Barcelona via Dubai with Emirates. First time experiencing blankets and headphones being collected before landing. When requesting to keep the blankets as I was still cold, they said they had to take them nevertheless. Another passenger experienced the same response. Food service was slow comparativel...

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8/12/2019 Yusuf Barrie

✅ Trip Verified | Colombo to Zurich via Dubai. The last time I flew Emirates I was quite young and overly obsessed by the greatness of its product and inflight service. However, Emirates has decided to put the past behind and embark on a poorly schemed, appalling venture of cost cutting at the cost of passenger comfort whilst s...

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8/10/2019 E Gasilo

✅ Trip Verified | Melbourne to Frankfurt via Dubai. I flew with Emirates by myself with my children (1 year old and 3 year old) and the flight crew was so overly strict with their rules that they were truly unhelpful, making the trip more unpleasant that what I have experienced with other airlines in the past. 1 yo couldn't hav...

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8/10/2019 A Kamran

✅ Trip Verified | Dubai to Melbourne via Singapore. I was very disappointed with level of service I experienced with Emirates. It was my first time and last time. I upgraded from economy class to business class (hopping things will be better), it was even worst. Crew members they look disinterested and some extremely tried. 3 ...

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8/7/2019 Hrushikesh Deshmukh

✅ Trip Verified | A few weeks ago, I flew between Los Angeles to Mumbai via Dubai with family and it was a 22-hour nightmare for us. This was our first time with Emirates. We have traveled extensively with other airlines like Etihad, BA, and Lufthansa. But this time, unfortunately, we decided to buy a nightmare by paying way mo...

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8/6/2019 Marianne Cox, Airbus A380-800 (388) Three Class v2 seat 68B

Seat as expected but very dissappointed with overhead luggage space. Too little to accommodate five seats.

8/4/2019 S Harkhar

✅ Trip Verified | Dubai to Chicago. Five passengers in my group, the cabin crew refused to give us even one overhead space by rearranging the smallish purses or backpacks of passengers sitting elsewhere who had lavishly thrown them around! When requested at least one overhead space, curt reply was "this space is for everyone". ...

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8/1/2019 Hana Banga

✅ Trip Verified | Houston to Addis Ababa via Dubai. For the first flight we didn't get any problem then, we had to transit from Dubai to Ethiopia. In Dubai two people stand in front of the plane and scaled my hand bag which never scaled any airlines. Then she told me to pay $100 because 2kg passed - I tried to explain to her be...

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