Not Verified | London to Abu Dhabi. Comfortable seats, good leg room. Service was business like. The food is terrible. What has happened in the last few years with the food served. Ruins the whole Etihad experience. Entertainment offered ok. Check in very slow.
✅ Trip Verified | Baku to Bangkok via Abu Dhabi. I have flown Etihad in the past and enjoyed the service but was disappointed with my latest flight. The airline seems confused as to whether it is offering a premium or low cost product. Certainly the fares are premium but the service is low cost, particularly the new meal service. On the short hop from Baku to Abu Dhabi we received a soggy wrap and a piece of cake with one drinks round. From Abu Dhabi to Bangkok it was a main course (rice and lamb, no vegetables) and a piece of cake, with one drinks round. This was a night flight and after the meal service the cabin crew was not to be seen until just before landing. There is a range of food for purchase but as the nearest galley to me was closed up with the lights off I am not sure where I had to head if I was hungry. Boarding at Baku was fine (the plane was almost empty) but chaotic at Abu Dhabi. The gate was crowded with most passengers having to stand owing to a lack of seats. There was no organised boarding; it was a free for all. Both flights arrived on time. The aircraft was clean and in good condition but the touch screens were difficult to operate and required multiple prods to respond. The inflight entertainment offerings were ok. Etihad needs to have a long hard look at its product. If is to be a low cost airline then fares need to drop. And either way, the inflight service needs to improve. Air Arabia, Indigo and Air Asia, all low cost carriers, offer markedly better products for much lower fares.
✅ Trip Verified | Moscow to Sydney via Abu Dhabi. After an outrageous wait 8 hours the flight was cancelled! I have missed my connecting flight and had to purchase another ticket with another company at the last moment. The company did not offer any compensation, I have lost some significant amount of money by purchasing the last minute ticket. I am unsatisfied with how the situation was handled overall. Passengers boarded the plane and had to wait inside for 4 hours with no air-conditioning or ventilation with a 30 degree heat outside, some people had to ask for medical help. After that dreadful wait all passengers were asked to leave the plane and wait uncertain amount of time in the airport. The crew did no provide any information on how long we would have to wait, we did not even receive a food voucher, all we got offered were some candies and water! Are you kidding me, we were stuck in the plane for hours and you didn't even offer food? I had to claim a refund through the Etihad contact centre but had to call three times in order to get help, seems like some operators don't know how to handle refunds. I do not recommend anybody to fly with Etihad.
✅ Trip Verified | Melbourne to Dublin via Abu Dhabi and the flight was mediocre. The food was okay, the comfort of the flight was okay and the staff service was okay. Don't get me wrong, the staff were kind, but the service wasn't amazing. The entertainment was good, there was lots to choose from, and they had lots of services and ways of entertainment. I think the biggest way of improvement for the airline is the food, I've had way better food on other airlines and I wish they had more meal services and didn't make you have to pay to get an extra meal with their special menu. I think the seats could use a bit more leg room, but they did have a power outlet which was nice but it would be great if the seat had a foot rest. The value for money was good though but I wish you didn't have to pay for wifi. The ground service was good though apart from the line for online check-in baggage drop-off, they could of used more staff. Overall, it was okay. Do you get what you pay for? Maybe. Would I recommend it though? Probably not.
Not Verified | Dublin to Bangkok via Abu Dhabi. Worst flight service ever. Was looking forward to travelling with a bit of comfort and service. No inflight tv system working. Food dreadful only 1 meal in spite of sitting on plane for 4 hours before take off, no refreshments offered, then 6 hours travelling time. Business class lounge in Dublin was the only positive experience pity not followed through on flight. Not even offered free WI FI. Travelled Emirates business class that is far superior.
✅ Trip Verified | We flew as a family of five from Manchester to Abu Dhabi, and eventually travelled to Dubai on the Etihad coach service. The outbound and inbound flights were on a days old Boeing 787-10 which was spotless as you would expect. This is where the positives end. I was pretty shocked at how the inflight service has been paired back; only one drinks round during which I got the impression one is actively discouraged from requesting anything alcoholic. The meal service is minimalistic to say in the least: one main course and cold bread roll, that's it. No desert, salad, butter or wine offered. Before landing some biscuits offered as 'second snack'. What was worse is the constant promotion of their buy on board menu, which was embarrassing as a supposedly full service carrier and national airline of the UAE. This confuses passengers and ultimately leaves them feeling ripped off. It seems that passengers are paying the price of Etihad's failed investments in other airlines. Not sure who is advising them but this cost-cutting is glaringly obvious and will damage their brand. They may recoup money in the short term but in the long term passengers will vote with their feet.
✅ Trip Verified | Brisbane to Abu Dhabi. Disappointed with the cabin standard and service and will not fly with them again. My wife and I were separated and sat apart, the seats gave restricted recline positions, and are a hard course fabric surface. When you are ready to make the bed up, there is no soft linen or cover placed over the seat, instead it’s up to you to recline and may the seat down and simply lay back down on top of the seat cover which is as hard as a rock. You are given a tiny fabric pillow that does not have a linen cover and a blanket. The space for your feet is very narrow and I had to have one leg up and one straight to fit in (I am only 180cm tall) on our return flight, again they separated us and charged us an extra $77eruo for 2kg extra luggage! Simply put, these guys are cheap and lousy and do not compare with Emirates or Qatar.
The seat itself is quite new and comfortable. It is a shame you can't control each individual window's darkness. The seat would be more comfortable in bed mode if they provide a thin mattress. The table is big, sturdy and won't get in the way of getting out of the seat, which is hard to find these days.
22A is a forward facing window seat in Business. Privacy is lacking as there is no extendable divider for this seat (and all A seats). All A/C & H/K seats in Business have only 1 side-wall storage compartment that can be opened, even though there are 3 compartments per seat. My seat in particular has shown some wearing and could use some fresh up. The seat cusion could be better.
✅ Trip Verified | Abu Dhabi to London. I have flown with them before though not in Economy. This was therefore my first Economy flight with them. I felt it was a reasonable flight. On time, clean aircraft, relatively new airplane (less than 5 years), clean throughout flight. Cabin crew were visible and attentive (day flight). Meals small but tasty, if one needs extra there is buy on board. Variety of drinks available. If as a passenger you desire an alcoholic beverage, the cabin crew are happy to supply. However, its on request, as its an Islamic country and Ramadan they don't offer it on the main drinks service. I felt its was a reasonable product and the crew were nice and worked hard. They did have a variety of sweets on the outbound flight which my children ate and for which there was no charge at all.
✅ Trip Verified | Brisbane to Manchester via Abu Dhabi. For many years i have flown with Etihad and their standards of food and customer service have fallen to an extreme low. On a 14.5 hr flight one actually looks forward to a meal. Etihad used to be fantastic for the food they provided and now it has changed to low cost poor selection. A small little round container with no variety. The staff are not friendly and appear to not enjoy their job. Very disappointed and will chose another airline to fly with next year.
✅ Trip Verified | Frankfurt to Islamabad via Abu Dhabi. I have flown with Kuwait Airways, Qatar Airways, Emirates and Etihad. But I found Etihad to be one of the worst airlines among all of them. In a long flight of 6:15 hrs from FRA to AUH. The meal was served once without any juices in between. Whereas, Emirates offer two times juices, with one-time coffee as well. The plane from AUH to ISB was like always one of the worst, small, untidy with zero consideration of staff towards passengers and what not. Inflight entertainment was not working. I traveled during the Holy month of Ramadan and they didn't offer any Sahoor for Fasting. They did offer a light meal but I think it was insufficient. I was allowed 30kg, and my luggage weighed to be 31kg. Ground crew said, sir, you have to pay 60€ for 1kg extra. I said I will take 1KG out of the luggage.
✅ Trip Verified | How the mighty fall! I remember flying Etihad 5 years ago on the Johannesburg - Delhi route and it was the preferred airline for most due to their stellar crew, aircraft & inflight service. Those days are gone. Etihad is now a low cost international carrier. When you board; you will be greeted by a 15 minute long sequence on your IFE promoting everything from snacks that you can buy to WiFi which you can purchase inflight. The IFE system then cuts out 20 minutes before landing and is replaced by a set of adverts and the flight map. The meal is a small circular tray which consists of a cold packaged bun, a meal drowning in cooking oil; it consists of zero salad, no butter, no condiments for the actual food. The staff whilst mostly pleasant have also resorted themselves to the LCC attitude of barricading the service levels based on the “class” that you’re seated in. Sure the fares are good and the aircraft is quite empty but if you are looking for good old service & a decent hard product; you can forget about Etihad. The airline is rapidly heading down the low cost carrier model which is unusual for an Arab/Gulf carrier who are normally cash flushed. The nail in the coffin for me was the A321 which they used for the service from Abu Dhabi to Delhi; the flight was crammed, there were major delays and the crew couldn’t handle the passengers which showed that they hadn’t been briefed from the top down. I wish the airline luck in gaining customer and market share back but doubt that people will be thinking of Etihad as their first choice.
✅ Trip Verified | Melbourne to Rome via Abu Dhabi. Disgusting food. No alcohol unless you ask, rude and worse service ever, unprofessional flight attendances. They make you starve and thirsty to sell their products. They make you pay Big money for picking the seats. Asked for changing the return and asked me more money than a new ticket. Strongly recommend to fly with anyone else.
✅ Trip Verified | Bahrain to Abu Dhabi. The flight attendants need to act on the rule of switching mobile phones off before take off & landing as I’m sure while seated they could clearly hear the sounds of texts being received etc. Passengers were clearly still using their phones when they are told not to.
✅ Trip Verified | Brisbane to Rome via Abu Dhabi. Worst airline I have ever flown. I chose and paid for my seats via their online website and paid an extra $220 odd to choose my seats. What I booked, and what I received in reality once boarding the plane were completely different. When I was booking my seat, I believed I was booking the last row in the cabin, a 3 row seat configuration with a seat missing in the middle according to what I was presented with. In reality, it was a 2 seat row, with both seats right next to each other, completely different to what I thought I was purchasing. In addition to purchasing this so called "premium seat", there was also no storage in the overhead locker. That space is reserved for the cabin screw to put the blankets etc. The seats that I ended up with were not premium by a long shot. It was a total scam from the moment I purchased these seats. Next, is the WiFi. Onboard WiFi is an absolute joke. I paid $5 USD for 30mb of data. This allowed me to essentially check my email quickly browse no more than a couple of web pages before it ran out. An absolute rip off. By contrast, when I last flew Emirates, I think I paid abut 3 Euro, for unlimited time and browsing. It was amazing to say the least. Also, being a long haul flight >14 hours, I decided not to pack my toothbrush or an eye mask as of course you would expect to receive these on such a long haul flight. Wrong. No toothbrush, no eye mask. I was starting to feel like I was flying a budget airline which by the end of my trip I had come to the realisation that, I was in actual fact flying an Emirates wanna be airline. Food. Food was absolutely terrible. Surely you would think you could simply check your seat pocket to see what you can expect for your couple of meals on such a long flight? Wrong. We were presented with "Chicken or Beef" most of the time. No idea what we were actually being served, and the food is not labelled. I guess they do this so that you can instead pay extra and buy from their new inflight menu if you want any decent food? Another telltale sign of a budget airline. Long story short. Etihad are the wanna be Emirates of the skies. I will never fly them again if I can help it. I really thought I would be flying something similar to Emirates. It couldn't have been more different. if you set your expectations very low, they are an ok airline and get you from A to B which I guess is the most important thing. If you want to be comfortable and have an enjoyable time in the sky, stay clear of this mob.
✅ Trip Verified | Melbourne to Abu Dhabi. They have the worst food quality with very little quantity. Food was awfully disgusting (sorry to say that). The cabin crew were not friendly and very rude. Dont try to ask extra sugar or milk. Never had this kind of service before from any airline. No legroom and seats were uncomfortable.
✅ Trip Verified | Abu Dhabi to London. One meal on a near 8 hour flight. Although very tasty, it was small. Ability to "buy" a sweet or salty snack! On a flight that is normally over £500 and often closer to £1000. I will be taking M&S sandwiches on the return flight. The entertainment system needs many more recent films.
✅ Trip Verified | I cannot say enough bad things about this airline. Just got back from a trip to Egypt and had a total of 3 missed connections because of their delays and their customer "service" is non-existent. I honestly can't remember the last time I experienced such bad service. It started with a 4+ hour delay at JFK, on our way to Abu Dhabi. No explaination for the delay and when we finally got to Abu Dhabi, we of course missed our connecting flight and the agents at Abu Dhabi were clearly not interested in helping anyone out. Finally a lady at the transfer desk started raising a huge fuss and I think they finally took care of her, after she caused a major, loud fuss with the manager someone finally took the time to get. This miss with our flight of course caused us to miss our connecting flight in Cairo. Again, they were no help. Coming back home, we were waiting for our flight out of Abu Dhabi and it's well past boarding time and not a single agent is saying anything about a delay. I finally ask the gate agent what's going on and he says the flight is delayed, ABOUT an hour (this airline has no exact times for anything. we got the estimated departure at JFK). So everyone is sitting there not knowing their flight is delayed. Ridiculous! I will never use this airline again.
✅ Trip Verified | New York to Chennai via Abu Dhabi. Customer service was horrible. I was traveling with a baby and i was having cabin luggage and baby diaper bag! Also i was having baby stroller! When i am boarding the flight in JFK they suppose to take the stroller and they took the stroller before entering into the flight! And i was asked very politely can you help me with the luggage please. That lady was rude and she said no i will not and thats not my job, you have to take by yourself! I was stuck in between because couldn't able handle everything at a time! I was looking for help and a passenger helped me. They don't care at all. Friends please be careful with this airways.