Etihad Airways

Fleet


Customer reviews

10/1/2019 Susil Tantrige

Not Verified | Toronto to Delhi return via Abu Dhabi. Booked vegetarian and all the meals served were horrible. Does somebody eat these food items before giving to the passengers. I saw a steward eating cheap noodle packet with hot water, perhaps she knew the quality of Etihad's food. our food came at different time or one was ...

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10/1/2019 C Wroe

✅ Trip Verified | Colombo to London via Abu Dhabi. Like Ryanair without the discounted price. Constantly trying to upsell. Charges for seats on both legs of flight. Uncomfortable seating London to Abu Dhabi, hard like bus seats. Nothing prepared me for AUH to CMB flights and return though-Bring Your Own phone and headphones, ho...

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9/25/2019 D Navires

✅ Trip Verified | Manila to Brussels via Abu Dhabi. I wanted to hand carry my guitar but upon check in in Manila, I was told that they cannot allow me to hand carry it. I was surprised because during my flight from Brussels to Manila, there were 2 people in my flight from Brussels to Abu Dhabi who had their guitars in the cabin...

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9/24/2019 L Mears

✅ Trip Verified | Melbourne to Amsterdam via Abu Dhabi. This is the most awful embarrassment for an airline I have experienced! The Middle East's budget airline! Everything it extra. The “free” stopover is a scam. I read the reviews and still booked and I will always regret that. Dirty aircraft, bad service, awful food, uncomfo...

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9/21/2019 P Raja

✅ Trip Verified | Chicago to Mumbai via Abu Dhabi. Terrible experience with the rude customer representatives at ORD. I have been using the same carry-on baggage for the last 5 years and never had a problem with any other airline. My itinerary was changed a month before my date of departure. I was originally planned to travel fr...

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9/21/2019 Hayley Rhodes

✅ Trip Verified | I don't always bother to write reviews but or once I feel I should. I have read reviews for Etihad recently and was worried but we were really impressed. We flew Business class from London to Bangkok via Abu Dhabi. The London - Abu Dhabi segments were an A380 and the Abu Dhabi to Bkk was a 777 out and a Boeing...

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9/20/2019 Richard Clarke

✅ Trip Verified | Abu Dhabi to Melbourne on a tired old B777 which was a shock as the last few flights I have flown was always on the modern 787 with a great new business class cabin seat etc originally when booking for this flight it was down on the website as a 787 but somewhere along the way was changed to a 777 which in its...

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9/19/2019 W Heale

✅ Trip Verified | Athens to Sydney via Abu Dhabi. This was a first time flying Etihad and it was nothing but poor. The service was bad, the flight attendants didn’t want to be there and were rude. Our check in bags also got destroyed. The food was bad and the the seats were dirty. We also had air con that leaked all over me and...

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9/19/2019 Jeremy Singh

✅ Trip Verified | My expectations were low based on the horrendous Etihad reviews here. However I paid about 20% less than a Qatar/Qantas/Emirates fare and total journey time was a snip at about 21 hours so I thought I'd take the chance. Happily, I have no regrets and would do it again. Check in easy and swift at Melbourne. The ...

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9/18/2019 T Deane

✅ Trip Verified | London to Sydney via Adu Dhabi return. Paid in advance some £160 to choose my seats over 3 of the 4 legs. On check in I was told that the seats I had selected and paid for were now not available, and that I had been relocated. When I asked for a refund I was told to call the helpdesk. Helpdesk informed me afte...

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9/16/2019 Michael Kemp, Boeing 787-10 (78J) seat 12F

The flight in business class was excellent. The service was first class and was always checking if we required anything. The food was not to my liking but maybe that was just me. I would give the flight ten out of ten.

9/11/2019 C Allen

✅ Trip Verified | I now understand better the low reviews Etihad gets here on Skytrax. The first flight Rome - Abu Dhabi was on time, but with the usual things I have found people complaining about: small meals (not enough), advertisement shown several times during the flight, ground staff and crew not very polite nor friendly. ...

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9/10/2019 R Carlesa

✅ Trip Verified | Rome to Hong Kong via Abu Dhabi. Left Rome on time, flight was ok - same low quality in terms of food (bare minimum amount), flight attendants, advertisements shown at the beginning (everyone's screen) and during flight while watching movies. Relatively negative feeling. Then, flight departed late from Abu Dha...

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9/10/2019 R Carlesa

✅ Trip Verified | Tokyo to Rome via Abu Dhabi. Etihad touts itself as a high-standard airline - in the end it feels more like a cheap low-cost carrier disguised as a fancy one. On this flight there were no major disruptions or issues, but several small things that when added up make the overall experience rather unpleasant. Fir...

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9/7/2019 B Andrews

✅ Trip Verified | London to Mahe via Abu Dhabi. I booked my gluten-free meal via phone one month before departure as I am Coeliac. I got a gluten-free meal on flight London-Abi Dhabi but didn’t get anything in the second flight Abu Dhabi- Seychelles. I complained as I didn’t have anything with me and I was starving, they gave me...

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9/7/2019 S Garven

✅ Trip Verified | Abu Dhabi to Kuala Lumpur. Busy overnight flight on a near brand-new 787. No spare seats which made for a cramped environment, Etihad is not known for the generosity of its space in cattle class, as I was able to compare on later flights. Check-in and boarding fine. My gold card status was recognized by the cr...

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9/7/2019 S Varden

✅ Trip Verified | Bangkok to Abu Dhabi. There was not a spare seat on the plane which amplified the lack of space in the cabin particularly as I'd flown on a B777 in 3x3x3 configuration a couple of days previous. The aircraft was ten years old, and looked it, the decor - never that inspiring - reflecting Etihad's faded glory - ...

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9/6/2019 R Herthlan

✅ Trip Verified | Bangkok to Kuwait via Abu Dhabi. I was totally disappointed. Lounge in Bangkok Miracle Lounge which I rate is a third rated one not suitable for such an airline. B787-9 seating arrangement is not good that of Gulf Air. Food below average. Cabin Crew Lazy, inattentive, rude and careless. I paid USD 1,848/- for...

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9/6/2019 G Bemrose

✅ Trip Verified | Jakarta to Abu Dhabi. The flight attendants on this sector were wonderful. Addressed by name when interacting. Food service and drinks can be ordered at any time rather than set meals services. Seat comfortable, although little to no storage around the seat.

9/6/2019 S Halsirah

✅ Trip Verified | Toronto to Chennai via Abu Dhabi with my minor kids aged 4, 2 and 15 year old on Aug 17th at 10 pm. My 15 year old was denied boarding without valid reasons by check in staff and was not provided alternate travel solutions nor refund and was stranded in airport for long hours. My minor was left out and separat...

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