Etihad Airways


Customer reviews

8/5/2019 S Nemsuta

✅ Trip Verified | Los Angeles to Mumbai via Abu Dhabi. Forgettable experience first time flying with Etihad last month. Boarded flight in LAX for 16hr flight to Abu Dhabi. Floor underneath my seat was wet & dirty (muddy). Refused the blanket they offered to place on the floor, so it could at least dry off. When I collected my b...

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8/4/2019 Ali Mohana

✅ Trip Verified | Kuala lumpur to Jeddah via Abu Dhabi, I few Etihad Airways on a codeshare flight with FlyNas. My experience was not a good one. My luggage allowance across both airlines should be 40kg . When I was in Kuala Lumpur I asked the guy at the check-in counter to send my luggage to my final destination - they kept me...

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8/2/2019 Bill Leventis

✅ Trip Verified | Sydney to Athens via Abu Dhabi. I purchased my tickets from a travel agent. I then went back to get extra room seats and allocate my seating. We called Etihad and advised which seats and payed the price the customer service office told us. We get an email confirmation that same day advising us they are confirm...

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8/1/2019 Peter Kuipers

Not Verified | Bangkok to Dusseldorf via Abu Dhabi. Old airplane, not working mediasystem, poor food and drinks. Transfer busses instead of directly at the gate at Abu Dhabi which is strange, Abu Dhabi is the home-base of Etihad. I will fly Emirates next time.

8/1/2019 D Alhashar

✅ Trip Verified | Los Angeles to Abu Dhabi. The flight was delayed by 5 hours without reason! The connecting flight was missed & had to spend 10 hours in Abu Dhabi without accommodation. When try to schedule alternate flight or ask for room, staff answer was “we can do nothing sir”, totally unprofessional and incompetent staff ...

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7/31/2019 K Grey

✅ Trip Verified | Abu Dhabi to Minsk. Treated like trash. Greedy airline that overbooks it flights excessively (normal practice) and then lie through their teeth! Was denied boarding because flight was overbooked, Etihad wee passing me from one person to another till the flight was closed without explaining anything. I was off...

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7/31/2019 A Kergiz

✅ Trip Verified | Abu Dhabi to Istanbul. Initially, my booked flight was with economy class, at the gate I decided spontaneously to make a paid upgrade to business which was possible without any difficulties. The ground crew and cabin crew were as friendly and attentive. The plane was old, however, the food and beverages had lo...

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7/26/2019 A Vayasha

✅ Trip Verified | I was travelling from Abu Dhabi to Paris with my daughter and was her first birthday in flight. I ordered a cake for her on paid basis which staff didn't bother to serve, over to that food served in 8 hours flight was pathetic. I do not know whats the reason behind that but no passenger deserve such food after...

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7/26/2019 A Vayasha

✅ Trip Verified | Brussels to Abu Dhabi. I was truly disappointed with crew members and their behavior. They should be trained when people travelling with infants or babies. Actually, their such carefree attitude of flying nannies makes child more disturb hence creating chaos in entire aircraft causing inconvenience for other p...

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7/22/2019 L Galoupos

✅ Trip Verified | Athens to Sydney Abu Dhabi. My husband flew business class and my kids and myself flew economy. The seats are the worst I have ever seen and have flown every airline you could think of. They had us sitting at the airport in Abu Dhabi with no Aircon for over 40 minutes. The temperature was 43 Deg even the staff...

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7/16/2019 Balakrishna Pillai

✅ Trip Verified | London to Thiruvananthapuram via Abu Dhabi. The worst service ever. I would never recommend this flight to anyone. On our 7 hour flight from London to Abu Dhabi, we were served just once with meal and refreshments, which was totally unacceptable. Please do keep in mind that the flight had children and pregnant...

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7/15/2019 YOGESWARY A.V.PERUMAL, Boeing 777-300ER (77W) Two Class v1 seat 19E

Food is not up to our expectations and no value buy. Service is bad

7/15/2019 YOGESWARY A.V.PERUMAL, Boeing 777-300ER (77W) Two Class v2 seat 33J

Service in this flight was good as one of the cabin crew looks like Chinese was very helpful and pleasant. Food once again not as expected and not value for buy.

7/15/2019 YOGESWARY A.V.PERUMAL, Boeing 777-300ER (77W) Three Class seat 36E

The service was very poor. Food served very late. Food was not up to our expectations and quality not what we paid for. It takes more than 15 minutes for a crew to attend to our needs each time we call them. We request for warm water either they give hot water or cold water.

7/15/2019 YOGESWARY A.V.PERUMAL, Boeing 787-9 (789) v1 seat 26K

Once we boarded the flight, the plane didn't take off. After half an hour, we were informed that the flight will be delayed for 2 hours with no specific reason given. No food were served during this time. Children were hungry. At least could have request us disembark the flight and be in the Airport so that we can go around ...

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7/15/2019 Amna Naeem

✅ Trip Verified | I booked my ticket on full price on 14th April. On 12th July I was scheduled to fly back from Islamabad to Melbourne via Abu Dhabi. I tried checking in online. However, I was unable to get my boarding pass. An error “check in not possible” kept popping up. I reached Islamabad airport and I was only given a bo...

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7/15/2019 Jeoffrey Lewis

✅ Trip Verified | Sydney to Amsterdam via Abu Dhabi. Due to leave Sydney on 13th Feb, Aircraft went U/S due to engine problem. Delayed overnight, Hotel provided OK the food voucher was insufficient to buy Dinner and Breakfast. Arrived at airport to be told of second delay - Having questioned staff the night before this was alre...

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7/12/2019 S Valshan

✅ Trip Verified | London to Chennai via Abu Dhabi. Worst connecting flight ever from Abu Dhabi to Chennai - cramped seats - poor quality to sit on for 4hrs - no recline, felt like sitting in a coach. I never felt Etihad would compromise in quality - I wouldn't have booked if this was the case. Never again!

7/7/2019 N Haskov

✅ Trip Verified | Worst airline I have ever flown with. Our flight was delayed for over an hour while everyone had already boarded because 6 passengers had to be loaded off the plane including their checked in baggage because their seats were broken. The legroom is below average and the seats itself are very small to the point ...

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7/6/2019 Tony Bartolo

✅ Trip Verified | We flew with Etihad from Melbourne to Rome via Abu Dhabi and it was the worst flight ever. We normally fly with Emirates. Etihad seat room space was just so uncomfortable especially the long route. The service was just average as I had higher expectations. And the food, my got is there anything else but chicke...

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