✅ Trip Verified | Barcelona to Cologne. The flight stopped in Toulouse as a passenger was feeling bad. The paramedics were waiting for us but the passenger left the plane walking. So the paramedics asked question about our stopping. They left after 15 minutes but we stayed 2 hours on the tarmac for no reason before taking off to complete the journey. No power in the plane to charge phones. We arrived in cologne at 1AM and the airport was closed.
✅ Trip Verified | London to Berlin. Chaotic boarding. Flight delayed. They lost my suitcase. It arrived a week later. When I approached them about the reimbursement for the clothes I had to buy, they agreed to cover the underwear. If I wanted to be reimbursed for a pair of trousers and a jumper, they demanded that I send the garments to them. Shocking. No sorry for inconveniencing you , accept our apologies. None of that. A very nonchalant attitude to clients for some reason. Quite unusual nowadays. Won't fly with them again due to poor customer services and grumpy flight attendants. Recommend? Never. Unless you enjoy rough treatment.
✅ Trip Verified | Very disappointing. I had a 13 hour flight (Bangkok - Dusseldorf) on Smart fare but the journey was a disaster. Little leg room, no blanket or pillow provided, entertainment is extra 10 euros. The staff even go around and sell earphones for 3 euros. They are German and it felt like they were bothered when they had to speak English. Never again!
✅ Trip Verified | Dusseldorf to Paris. Me and my son checked online, and the boarding time was 3:10 pm, we entered at 3:00pm, and they didn’t let us aboard and we lost our money. The supervisor was very rude and make us goes here and there. We will never use their service again. It is really unfortunate how they treat customers.
✅ Trip Verified | I will never be flying with Eurowings again. No complaining of the 2 hour delay. No complaining about the uncomfortable seats. These things are imminent when choosing a discount airline. What I will not stand for is their completely unprofessional customer service. During my lay-over, the airline lost my checked luggage (even though both flights were on the same aircraft with the same cabin crew / pilots). I was left without clothes in a foreign county for several days. It was necessary for me to purchase the essentials: pants, shirts, underwear, etc. I was under the impression that the company would reimburse me - no. One month after my complaint, they have completely stopped responding to my emails despite my offering every document they initially requested. I wouldn't have the sour taste in my mouth if they simply told me that my request was denied. It's like children are running the company.
✅ Trip Verified | Cologne to Stansted. Delayed in excess of 4 hours. No information given by staff at the time. Just kept us all there waiting. Complained when i eventually arrived home. I've been trying to speak to someone to deal with my case and even escalated to CEO but no response. 6 months on and still nothing. Absolutely disgusting. Very poor customer service with a complete disregard for their customers. I will never be flying with them again and nor will i ever give a good recommendation
✅ Trip Verified | Nuremburg to Hamburg. I am a frequent flyer in Germany and have a Senator status on Lufthsansa. Eurowings is part of that group, but it means nothing. They treat any flyer the same: horrible! My flight was scheduled for 20:55 and was cancelled 5 hours prior to departure. No notice of rebooking or anything like that. I called their call center agent and was told I could take a train and would get my ticket reimbursed. It was a lie because it never happened. I paid a train ticket myself as well as a hotel (there were no other flights after 20:55 to Hamburg) and didn´t get a penny as a compensation. Customer relations is abysmal and nonexistent on Eurowings! Unfortunately there is no alternative airline on that route. I cannot recommend them at all.
Not Verified | London to Cologne. Eurowings are by far the most incompetent airline I have ever used. Unfortunately, they are one of the only airlines that fly from London to Cologne where my partner lives. 9 times out of 10 there are delays or even cancellations. The most frustrating thing is that you discover the delays whilst at the airport. They are a disgrace and I encourage people to spend more money and fly with another airline.
Not Verified | I flew on 27th December 2018 from Mauritius to Munich on flight EW225. My father needed oxygen and assistance during the flight, I wanted to congratulate the crew of that flight. Especially the head hostess has managed to handle the situation impeccably. Thank you all. My father died, but he did not stop telling me how he was impressed by the kindness of the flight attendants. I wish everyone to meet that efficient staff.
✅ Trip Verified | Bangkok to Stockholm via Dusseldorf. Cancelled our flight less than 24 hours before the flight schedule and no help whatsoever. No grounds personnel in sight. Had to make expensive international calls to their customer service only to be hung up on! There was an option in their website to reschedule but there were no flights available the next day onwards! On their facebook, they assured that they would compensate the affected passengers but after reading reviews now, I doubt it. I was only in transit in Bangkok and had nowhere to go. I could either wait for them to respond to me or book another flight at my own expense, so I did the latter. Glad I didn't wait because now it's been 2 weeks since I sent my refund request (not even asking for compensation for the more expensive on-the-spot ticket) but there's been no reply not even an autoresponse saying it's been received! They don't want to give money back for a flight they did not deliver. Very frustrating service and the travel agent did not help either. This experience ruined my Christmas holiday.
✅ Trip Verified | Eurowings booking from Budapest to London via Stuttgart, both flights operated by Czech Airlines. Both flights took off and arrived on time, cabin crew were kind, and I specifically liked that we could see where we were on the screens during the flight (this is not a thing for other airlines with A320s and the like). The only concern I have is that the aircraft on both occasions looked old and quite worn, so my feeling of safety was not 100%, and the seats weren't the most comfortable.
✅ Trip Verified | Munich to Seattle via Cologne. On September 24, 2018, my flight back from Cologne was initially delayed approximately 10 hours, thenafter flying for 5 hours, we were told that due to the delay, the US borders were closed and would not allow us to land. We then had to fly for 5 more hours back to Cologne. No passengers were offered drinks, snacks, or a meal. That then totals to a 20.5 hour delay. After arriving back to Cologne, staff told us that the next flight out of Germany to Seattle would be from Frankfurt, which is a two hour train ride from Cologne. By the time I arrived in Frankfurt, the other flight had already taken off. I, and about 15 other passengers from the original flight, had spoken to the help desk of Lufthansa, the owner company of Eurowings, and they told us they cannot any help and told us to go back to the Cologne airport to speak to Eurowings. Out of the 15 passengers, only two spoke German, so it was very difficult to communicate and understand what was even happening/going on. I did not have international phone service and two of my children were in other countries, and another was back in America. My family did not know where I was because Eurowings refused to release any information about the original EW168 flight on September 24th. We then gathered as a group, after over 35 hours of no food or sleep, and had to make the best decision for ourselves to get back home to America. We then consulted with a different airline and only 11 seats were available, therefore, 4 people were left stranded in Frankfurt. Eurowings originally offered no financial support, although stated by EU Regulation 261/2004, passengers are entitled to up to €600 in compensation when their flight lands at their destination more than three hours late. It was over 48 hours until I was able to land back in America and Eurowings has had my bank statements ever since, and have yet to offer any compensation. It has now been over three months since this situation, and I have not received any financial compensation for my time. Not to mention, their customer service is only available over email and cannot be contacted over the phone.
New Eurowings interior is nicely done, plenty of legroom Economy seats are not that comfortable, toilets darkly lit Cabin is very quiet, a big plus on longhaul flights
✅ Trip Verified | Berlin to Düsseldorf. Top service, I was too late because of traffic problems in Berlin. The airline booked ne in the next flight about an hour later for. I never expected this, very good Customer Service.
✅ Trip Verified | London to Vienna via Dusseldorf. My flight was changed because our time is not flexible and limited we need to rebooked a different airport different times. I need to rebooked my airport parking even more expensive. Coming back flight delayed and luggage delayed for 1 day. We have small kids even more difficult and. Not really a good experience. Customer service really poor no local contact number you need to pay extra for international call rate which will take you another 45 to 60 minutes before they answer your call. Never fly again with this airline.
✅ Trip Verified | Dusseldorf to New York. Flew with AA miles via London to DUS. As AA makes it very difficult to use miles to get back to the US, I booked a cheap one way ticket with Eurowings. Didn't expect much and that was confirmed. Also, expected some charges. Website is a joke. It is not possible to check in via that site, find a reservation number or change details of a flight (Upgrade, luggage etc), Despite that it says that one can change especially the luggage situation and class of flight later/any time. So, I got charged Euro 10 more for luggage than it would have been if the website was functioning. Not going to bother to write them as I am sure that they will 99.99% never respond. Flight details: Seat were adequate, service was ok, but I opted to only ask for water, which was free. Bought a sandwich before boarding, good move. Plane temperature was on the cold side, but no blankets, unless bought. Personnel was friendly. Check in took long, not enough people and terminals to take care of flights leaving at the same time (Miami and NY JFK) Because it's a budget airline one lands at terminal 7 at JFK. The lines at immigration are super long and the Immigration personnel was giving conflicting directions for Green Card holders. Cheating myself out of waiting for 2 hours in line by ignoring them. All in fall I would not fly with them again, as they have taken no frills to new heights, charging for absolutely everything and in my case Euro 70 for an 11 kg handbag. Would have thrown it out, but stuff in there for my girlfriend in there. There are better budget airlines offering more for the same money. I would like to give it "zero" , but that is not fair to the personnel. Not their fault that this business model sucks!
Not Verified | This airline is the worst airline I have ever experienced. I have had the privilege of being well travelled therefore many airlines but I will never ever fly with Eurowings again. Their customer service is diabolical. I have been charged £25 for trying to get information out of them. They refused me and my 23 year old friend of mine, put next flight was cancelled and we had no idea why we were refused on to the flight. Later on (7 hours after roaming around the airport to find out what was going on) the lady had told us there had been ‘a technical fault’. Our original flight plan was from Stansted to Munich, to Chicago but was changed so we flew from Stansted to Cologne, to Munich to Chicago. We were refused on the flight in Cologne and I believe the reason was because we were young and were bumped from the flight. My friend and I were in bits as this was a big trip for us and it started out awfully. We missed a whole day in Chicago where our friend was waiting for us on her own and missed the hotel we had prepaid for etc. Our flight from Cologne to Munich was cancelled and they’re now only trying to compensate €250, it was awful. They’re awful and I never write reviews. I would steer clear of this airline, only heard awful things since our experience and just wish we knew before travelling.
✅ Trip Verified | Dusseldorf to Dresden. The flight was very punctual. Boarding procedures were completed in a very professional matter. The crew was very friendly and forward. The on-board meals were very basic. It is a simple choice between a cake or a sandwich. The sandwich tasted very fresh and was tasty. Eurowings also offers 10 mins free on-board WiFi. The "extra leg room" was worth it - the seats were relatively comfortable.
✅ Trip Verified | New York JFK to Geneva via Dusseldorf. I had very low expectations ahead of time, so the airline wasn't as bad as I thought. Seats were a little uncomfortable and stiff, but otherwise not awful for what I thought would be a half cost flight. I had no service at all - you even have to pay extra for coffee unless you have bought it in advance. But again, fine, I had planned for nothing after reading reviews. And again, it was a cheap flight. I was nervous about the plane being late with a connecting flight in Dusseldorf and bought travel insurance to cover any trip interruption through CSA. Be advised the scope of what they cover is very limited. The plane was on time but I missed my flight because I got tied up in security and then couldn't find the gate in Dusseldorf - the Eurowings gates are underground and a bit hard to find. Anyway, my problem, right? But if you miss your connection they don't re-book you on the next flight, you have to buy a whole new ticket, and the second one for my 1.5 hour flight from Dusseldorf to Geneva cost more than the whole trip. Then you have to haggle with your travel insurance to get your money back. The CSA travel insurance plan was useless. CSA might not cover you for a late plane unless it's one of their reasons listed like a mechanical breakdown or weather conditions. Before getting this insurance you should check to see if it will cover you if Eurowings just gets booted down the take-off line at the airport and your plane is late. So my low-cost flight ended up costing me what I could have spent on a nonstop flight with all the perks. I would take this airline again if I don't have any bags, very light carry on, and a nonstop trip with some time on the other end. (They only allow 8 kgs or 17 lbs so if you have any equipment books, etc, you will be overweight, they will make you check it and charge you.)
✅ Trip Verified | Dusseldorf to London. Just before boarding I got message that the flight are delayed for departure by an hour because they didnt realise that Dusseldorf airport are shut until 6am. Entered the aircraft and asked for a blanket which are a very usual things to provide but you have to buy one if u need one. Asked for a headset to watch a movie and it requires €9 for any sort of entertainment. 14 hours in that measurable airlines with food to purchase where I paid normal airline fare. When we landed in Dusseldorf the captain announced that it cant park as another aircraft has blocked his spot and they cant find a pushback truck. Utterly disgusted and surely I wont choose this airline again in my life.