Customer reviews

8/2/2019 T Dalinten

✅ Trip Verified | I flew Brussels to Tokyo via Helsinki return Long departure delay because the fuel gauge was not showing well; They tried to fix it, but since they were not sure on the instruments reliability, they added some fuel. Basic cabin service. Freezing cold in the airplane: from Brussels to Helsinki, and the same fro...

Read More
7/28/2019 Z Murphy

✅ Trip Verified | London to Riga via Helsinki. This was my first and last time flying Finnair. Our flight AY1332 departed LHR 1.5 hours late due to a so called technical problem with the aircraft. We arrived into Helsinki Airport late and missed our connecting flight to Riga. We were transferred to a much later flight with Air ...

Read More
7/26/2019 Chun Sing Poon

Not Verified | It is a short haul flight from Helsinki to London. The aircraft type is A321. The service of the crew is nice. You can see a smile on the flight attendant. It is convenient to have Wi-Fi on the plane. The comfort of the seat is very ordinary or quite bad. There is no headrest. The food which is free is not provid...

Read More
7/26/2019 H Geerey

✅ Trip Verified | Flew Business Class from Sydney to Hong KJong with Qantas, and then Finnair to Geneva via Helsinki. When I arrived in Geneva I found my new hardshell suitcase worth over $490 had been rendered unusable with 2 large holes the size of my fist in the shell. The bag was photographed and reported immediately at th...

Read More
7/23/2019 Kah Kay Au

✅ Trip Verified | AY131 from Helsinki to Singapore was delayed by over an hour due to some technical problems. However, we arrived only 35 minutes behind schedule due to strong tailwinds. The crew on this flight were enthusiastic, polite and efficient. They are not employees of Finnair but outsourced cabin crew managed by OSM A...

Read More
7/22/2019 Kah Kay Au

✅ Trip Verified | This flight from Moscow to Helsinki was operated by Finnair subsidiary Norra. There were only 8 seats in the business class section in a 2-2 configuration. Economy had the same configuration. Seats are the same as economy. For this 90 minute flight, dinner was served. It consisted of sardines, meat balls with ...

Read More
7/22/2019 V Laterri

✅ Trip Verified | Great airline. I flew from Helsinki to London for a vacation and bought an economy ticket. When I got to the gate I got upgraded to business class. It was an 8 am flight and it was almost fully booked. The seat was great and big. Service from the crew was good and they were pleasant. Its not like Qatar or Emir...

Read More
7/17/2019 Ralph Jones

✅ Trip Verified | Helsinki to Guangzhou economy. Pretty basic product. First meal service after take off with small portions and one or maybe two glasses of wine. Complimentary soft drinks throughout. IFE basic. Crew pleasant. Lack of toilets on A350 economy is a real issue. Seats small but comfortable. Cheap ticket.

7/17/2019 S Galtauj

✅ Trip Verified | Helsinki to Hong Kong. We were excited to try their business class, but not a big experience. I found the seat narrow, and when i put it down as a bed, it was uncomfortable, but manage to find an ok position. It was too hot in the cabin all night, so it was hard to sleep. The entertainment system is ok, no mor...

Read More
7/11/2019 S Hauphner

✅ Trip Verified | Generally, Finnair is a good airline when it comes to on-board service and security. What really doesn't work is the way their customer service handles delays. I had two delays with Finnair in 2018. In both instances, I had to stay in Helsinki overnight (a hotel room in the vicinity of HEL Airport was provided...

Read More
7/11/2019 Kah Kay Au

✅ Trip Verified | There are 32 business class seats on this Finnair A350 XWB arranged in a 1-2-1 reverse herringbone configuration. In typical Nordic style, Finnair's business cabin is functional with clean lines and light blue and white pastel colours reflecting the corporate colours of the airline - none of the dazzling bling...

Read More
7/5/2019 Achillefs Desalermos

✅ Trip Verified | Tuesday 2 Jul I flew from Oslo to Athens via Helsinki. I checked my baggage on the OSL airport that was not that busy at all, I checked my baggage two hours before flying time but the flight was delayed 1 hour. I arrived Helsinki delayed and the crew staff told me that I have to run because my flight was waiti...

Read More
7/3/2019 Isaiah Nelsen

✅ Trip Verified | Oslo to Helsinki. My family and I were in Europe for vacation and we were scheduled to fly from Oslo to Helskinki on the morning of July 2nd 2019. Although our flights were booked 4 months in advance all 4 of my family members were placed on standby. As the flight continued to board we were placed lower and lo...

Read More
6/29/2019 Gaile Gomez

✅ Trip Verified | We had the worst experience with Finnair and we will make sure to never fly with this airline again. We flew from Helsinki to New York with my 9 month old daughter how is severely allergic to all tree nuts, eggs and sesame (she has been hospitalized because of her allergies). Originally we booked our flight th...

Read More
6/21/2019 A Gurden

✅ Trip Verified | Stockholm to Helsinki. Booked this trip and seat in advance in business class. Scanned my boarding pass and it show 1C which was the seat I had chosen. Entered the plane to find that someone else had occupied my seat. Told the crew and they just told me to move to another seat. I flew business, have Oneworld S...

Read More
6/20/2019 K Pellberg

✅ Trip Verified | Helsinki to Stockholm with Finnair. What a fantastic short flight! Started a bit early and arrived ahead of schedule. The captain sounded like a nice chap and the purser and the other FA in front were just amazing! Extremely service-minded and friendly on this short hop.

6/10/2019 Maurice Dewulf

✅ Trip Verified | Bangkok to Brussels via Helsinki. This was my first time on Finnair. Normally take the Middle East route for this trip. I am so impressed by his airline. Everything was OK, in fact above-OK. Finland was recently voted the country where people are most happy. Strange to say, but you feel this when you fly their...

Read More
6/10/2019 L Han

✅ Trip Verified | Helsinki to Singapore. I am disappointed with the flight attendants on AY131 from Helsinki to Singapore on 8 June 2019. In particular, one of the air stewardess was speaking so loudly in Mandarin at the back of the plane during takeoff and landing. It was really late at night and the passengers would appreciat...

Read More
5/17/2019 G Curry

✅ Trip Verified | The flight from Manchester was uneventful, the seats are the same as normal class but with no one sitting in the middle row. Food a little bland but the staff were friendly. At Helsinki the business lounge was more like a cafeteria. But ok. The flight from Helsinki to Bangkok however was completely different. ...

Read More
5/14/2019 T Lee

✅ Trip Verified | Finnair has a very solid and attractive long-haul proposition with: 1) New aircraft (A350) with big overhead baggage bins, the atmospheric equalizer helps reduce jet lag too, 2) Generous legroom even in economy (I'm 5"11 or 1.81m and can fully stretch out at a 45deg angle when the seat is reclined), seats were ...

Read More