Finnair

Fleet


Customer reviews

1/10/2019 S Morden

✅ Trip Verified | A flight of 10 hours from Bangkok without the possibility to buy a bottle of water, the air conditioning was freezing (I had to cover myself with 2 shirts and teo covers. We arrived to Helsinki with 1 hour to do our transfer, they made us wait inside the plane for 30 minutes, waiting for the bus that was going...

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1/9/2019 Denise Cipriano

✅ Trip Verified | Rovanimie to Copenhagen via Helsinki. Check in counter at Rovanimie airport is hell. Boarding was late which led to a lot of passenger having a missed connection. Finnair likes to give a tight connection like they give 30 minutes adjustment time for a connection. You’re dead if you’re flight is delayed. Won’t ...

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1/9/2019 Mark Ellwood

✅ Trip Verified | Helsinki to London Heathrow. After the A350-900 this A319 aircraft is bad news, Three seats for 2 people travelling business class but at 1.93 meters tall this was a nightmare. This last leg of the journey spoilt the entire trip for me. We were in the first row but it took the one staff member a lifetime to as...

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1/9/2019 Mark Ellwood

✅ Trip Verified | Krabi to Helsinki. Half full flight again we were sat in 11 D/H this is on the smaller cabin before economy. We like this area as the seats in the middle actually have an overhead storage bin unlike the Front cabin in Business Class. There were only 5 people sat in this section and the service was very good, t...

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1/9/2019 F Karber

✅ Trip Verified | Yekaterinburg to Frankfurt via Helsinki. My latest experience with Finnair had some unforseen turns which the airline mastered to my full satisfaction. I had booked a trip with only 50 minutes of transfer time between the two flights - since it was at Finnair's home base Helsinki, I assumed things would be man...

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1/7/2019 P Garton

✅ Trip Verified | Osaka to London via Helsinki. Finnair has been my worst long haul experience. Terrible food - the worst I’ve had. I quite look forward to plane meals and I left 80% of the tray untouched. The staff were rude and severe with how they dealt with passengers and the check in process was amateur. We arrived 2.5 hou...

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1/5/2019 Andreas Tungsiri

✅ Trip Verified | Bangkok to Helsinki, 3rd time with Finnair and also 3 time delayed. This time Finnair flight ARN-HEL would not take of on time because it took hours to finish loading stuff onto the airplane. That led to me missing my connecting flight in HEL. Was then rebooked and rerouted onto Rossiya Airlines, still busines...

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1/1/2019 Lassi Laukkanen

✅ Trip Verified | London to Helsinki in August 2018. Nice flight. On time and smooth. I like very much new A350 aircraft. It's silent and spacious. Very comfortable. If I think that in longer European flights some free snack would be nice in three hours flights complimentary coffee, tea, water and blueberry juice are enough. Fl...

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12/31/2018 Mark Ellwood

✅ Trip Verified | Helsinki to Krabi. Great Direct flight to Krabi, saves the hassle of changing in Bangkok, we sat in 11 D/H middle seats, the second cabin of business class, the layout is 1-2-1, usual lie flat seat and large screen. Service very good and efficient, food of a high standard nothing was any trouble. I found the h...

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12/31/2018 Mark Ellwood

✅ Trip Verified | London to Helsinki. A350 with great Business class cabin, this flight we sat in the second cabin as we wanted to have overhead luggage bins, The forward cabin only has bins at the side. Easy and efficient service for a short haul flight. Usual lie flat seat and large screen, Food very good.

12/31/2018 Eve Zorawska

✅ Trip Verified | Helsinki to Gothenburg operated by Nordic Regional Airlines. I often fly Finnair for work and pleasure throughout the year on European and intercontinental flights. I really want to like Finnair since they are well connected for my purposes and are a homely airline. My experience in business and economy howeve...

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12/29/2018 Lassi Laukkanen

✅ Trip Verified | Helsinki to Astana and back August 2018. Mixed feelings. On line check in and self bag drop smooth in Helsinki but check in Astana very slow and chaotic. Flights on time. Plane comfortable. Flight attendants very nice. But you get only complimentary water, blueberry juice, coffee and tea during this 4 hour fli...

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12/29/2018 Lassi Laukkanen

✅ Trip Verified | Lisbon to Helsinki. Nice plane and nice flight attendants. Flight time almost 5 hours and you get only complimentary blueberry juice, water, tea and coffee. It's not very hospitable. Finnair doesn't offer quality service in so long European flights.

12/27/2018 N Cooper

✅ Trip Verified | When we checked in, exactly 24h before the flights, we were unable to select seats for the second flight (connection) and the ticket had “stand by” as seat no. We had a 9h connection flight in Helsinki and we tried several time to get a seat in the plane but Finnair customer service said that the seats will be ...

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12/25/2018 E Varemov

✅ Trip Verified | Tel Aviv to Manchester via Helsinki. Was my first experience with Finnair. The seats are nothing exceptional: a tray, a coat hook and seat pocket. They are rather comfortable and the pitch is surprisingly generous. I am 177 cm (5'9") high and had ample legroom on both A320 and the smaller A319. The cabin crew ...

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12/24/2018 R Thorn

✅ Trip Verified | Helsinki to Goa. Sitting on AY123 on my way to Goa Right now in 24D. Finnair you need to improve your services a whole lot before I Will even consider flying with you again. Here just a few points: 1) my sons screen is still not working 5 hours info the flight 2) Don’t expext any kind of services like just gett...

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12/23/2018 P Leare

✅ Trip Verified | Vaasa to Manchester via Helsinki. Problems started with return journey at Dublin airport where one couldn't check in online for the Finnair leg online or even at the airport as Dublin to Manchester is an Aer Lingus flight whose representative said we would need to check in and collect boarding passes in Manche...

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12/22/2018 S Gatano

✅ Trip Verified | Keflavik to Hong Kong via Helsinki. I really had high hopes for Finnair after reading some fairly good reviews on this airline. I chose them over Qatar Airways and Lufthansa for this Iceland trip, and it was the worst mistake I made. I ended up with Finnair on the basis of a fairly good fare, and the fact they...

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12/19/2018 F Jardul

✅ Trip Verified | Stockholm to Hong Kong via Helsinki. Finnair will separate children from their parents in order to trick you in to make them a few bucks. This is my story of how Finnair forced my young daughter to sit by her self. It concerns flight AY101 on December 14th. Traveling from Stockholm to Bangkok through Helsinki ...

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12/12/2018 K Vakinen

✅ Trip Verified | Helsinki to Bangkok. Customer service nightmare. Reserved and paid three window (2+2+1 in economy comfort) row seats Helsinki - Bangkok for our family of 5 including 3 children. This took place well in advance over 6 months prior departure. I travel a lot due to my work and received Finnair Platinum membership...

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