Customer reviews

6/19/2019 S Carter

✅ Trip Verified | The flight was delayed on the way in and out from Glasgow. Their hand luggage policy is unrealistic and quite unfairly applied. We all had similar bag sizes, but only some of us had our bags measured and had to pay. Their measures do not allow most standard cabin luggage to fit (including Ryanair-approved suitc...

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6/17/2019 T Hitchin

✅ Trip Verified | Both flights from Newquay to Doncaster and return 1 hour late. Both delays blamed on "staff sickness". Evidence is that this is a regular occurrence. Surly cabin staff with no empathy. Baggage size-check policy a joke with many customers carrying on huge bags and the rest paying through the nose. In summary, t...

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6/11/2019 Adelina Lee

✅ Trip Verified | Edinburgh to London Heathrow. I have never encountered an airline with such ridiculous conditions nor ground staff that lack the standards of good, professional service. Their carry-on policy is a scam to ensure they make more money from passengers. Their measurements is not feasible at all for passengers trav...

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6/10/2019 L Maldon

✅ Trip Verified | Aberdeen to London Heathrow. On the way up flight was delayed. On our return my husbands bag which is a carry on size did not fit in their measuring racks by 1cm. He was charged £50 to put his case in the hold. We watched as others also couldn’t fit their cases but somehow they did not get charged.Either do it...

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6/10/2019 Riaz Osmani

✅ Trip Verified | London City to Belfast City. Because of an error with Flybe, the airport agents at both destinations could not see that my booking included one piece of checked luggage. The third party agents in London City were rude and unhelpful. They forced me to pay 40 GBP for the one piece of luggage and asked me to call...

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6/8/2019 Simon B, Bombardier Q400 (DH4) seat 2C

I was asked to move from 3D to the row in front. 2D has good leg room, although no storage in front and the coat hooks can't be used during takeoff and landing. 2D however has less room due to the emergency exit door.

6/8/2019 Simon B, Bombardier Q400 (DH4) seat 2B

I felt the seat was good for leg room and being at the front was ideal for disembarking.

5/30/2019 D Vanson

✅ Trip Verified | Jersey to Guernsey. Flight got cancelled until the next day and no compensation was offered or help with transport. I was stranded on an island that I’m unfamiliar with and had to pay for my own accommodation and had to return to the airport at 6am the next day only to find out that that flight had also been c...

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5/30/2019 Jamie Abbott

✅ Trip Verified | London City to Amsterdam. They try to charge people with a flimsy baggage size scam just before take-off. Utterly stupid, we only got by it because one of the attendants let us take our hand-luggage.

5/29/2019 Fanny Collange

✅ Trip Verified | Southampton to Bergerac. Flybe company are unfair about the luggage size restrictions and they charge you more than the ticket flight if your baggage size is in excess. £40 for the baggage.

5/29/2019 M Clarke

✅ Trip Verified | Birmingham to Amsterdam. I arrived at the airport with 3 hours to spare to be notified my flight had been delayed 2 hours. I called Flybe to get me onto the earlier flight although, they refused to help even though there was a flight which they could have put me onto over 2 hours away. Incredible how this airl...

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5/28/2019 N Gorlen

✅ Trip Verified | Belfast to London City. As with other passengers, I was caught by the luggage restriction. Yes, the size is on the website but most people will not measure their luggage and make assumptions based on other airline experiences.

5/24/2019 S Carson

✅ Trip Verified | Birmingham to Belfast. Airline has got dramatically worse since beginning of 2019, used to be good. I use Flybe 8 times per year (16 flights) and the staff are getting worse, the planes are delayed and the reason they are delayed is because the ground staff force customers to fit the luggage in undersized bins...

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5/24/2019 B Hoffmann

✅ Trip Verified | London city to Amsterdam. Without a doubt the worst flight I have ever had. Their baggage allowance is a complete joke. They have a handler which measures each bag and even if it fits, it must easily come out of the pre measured box. Do not fly with them! Pay the extra to fly with a reputable airline.

5/24/2019 Tim Strahlendorf

✅ Trip Verified | We received terrible treatment as a school group at Southampton Airport when some of our group's hand luggage cases did not comply with the specific Flybe size of 55 x 35 x 20cm, something not encountered before on other airlines flown. Check in staff repeatedly used the aircraft type to justify the enforcemen...

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5/23/2019 M Thomas

✅ Trip Verified | Birmingham to Berlin. Do not use Flybe - KLM are the better option. We have a standard sized cabin bag, due to it being hardcase rather than softshell it did not fit in the Flybe specific mould to check the size of cabin luggage. Not having a bank account we've been advised that we are not allowed on the flight...

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5/21/2019 Dave Peters

✅ Trip Verified | Birmingham to Amsterdam. My experience is what a terrible airline. Rude staff and your hand luggage has to be so small to get it in the cabin. Was on a propeller plane from the 80's.

5/20/2019 D Hardenko

✅ Trip Verified | Edinburgh to London City. Charged £50 for a bag being the right size on my return journey. My bag fits the measurements on their website, I have never had a problem with any other low cost airline and Flybe accepted it on my outbound flight after checking it themselves. Pathetic implementation of new rules.

5/18/2019 Alex Harkness

✅ Trip Verified | Extremely disappointed with the ground staff with the way they handle the boarding process. I have been taking the same cabin bag for a year and a half which has been allowed on board without any issues but now I am being charged £50. The woman claimed it is because it is a propeller aircraft which it wasn't. ...

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5/14/2019 S Neale

✅ Trip Verified | I have been using Flybe to travel for work all this year and have used the same cabin bag for every trip. Sadly after this trip I will not be using them again. I have never had a problem checking in and the staff have checked my bag using a cardboard sizer. The difference with this flight is that they used a m...

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