Garuda Indonesia

Fleet


Customer reviews

4/29/2019 Jonathan Rodden

✅ Trip Verified | Flew on the GA086 from Jakarta to London Heathrow. The aircraft pulled back from the gate on time and arrived in London on schedule. Check in at Jakarta Terminal-3 was a very pleasant experience and the check in team were most helpful. I was also escorted through immigration and into the lounge by Garuda groun...

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4/26/2019 Jonathan Rodden

✅ Trip Verified | Flew Sorong to Jakarta on GA863 on April 20th @08:25am Flight. Priority Check in was not available and the check in lady on the Economy class was overwhelmed to check in all passengers within the time allotted, however she tried her best to accommodate all. The business lounge is not what I would describe as a ...

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4/24/2019 L Tran

✅ Trip Verified | Yogyakarta to Jakarta. The flight is very standard as expected for a short-haul one. However, it is worthy to note that the airline actually served a cold snack for a flight that was less than an hour long. It took quite long for checked baggage to arrive at the carousel in Jakarta, possibly due to the sheer s...

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4/24/2019 L Tran

✅ Trip Verified | Jakarta to Yogyakarta. This flight was just 49 minutes long, so I did not expect any swanky service. The seat, the aircraft and the food are pretty standard compare to other airlines, though I appreciated that they served a full meal on such a short flight. This helped keeping me from being hungry as I arrived...

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4/24/2019 L Tran

✅ Trip Verified | Tokyo to Jakarta. This was my first flight with Garuda, and I was totally impressed. Ground service was seamless. The seat was not anything special but comfortable (similar to that on Asiana and Vietnam Airlines A350). Cabin crew was attentive and genuinely nice. However, the highlight was the food. Meal prese...

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4/19/2019 L Madugus

✅ Trip Verified | Fantastic flight overall, i like it as it's a nonstop flight (14 hours and 30 mins). The flight leave on time, i have attentive & great cabin crew with outstanding service. I am very impressed with the quality of the food on board, it's really 5 stars dining quality, and the chef on board was very friendly and...

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4/14/2019 Paul Cary

✅ Trip Verified | Singapore to Bali. We were diverted to land at some kind of cargo depot and had a long wait on the tarmac for a bus that took us to luggage reclaim back door. Hall was disorganised with wrong carousel number displayed. Very rough chutes eventually delivered new luggage that had been smashed. We were too late a...

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4/8/2019 N Niko

✅ Trip Verified | Pontianak to Jakarta. Garuda Indonesia overall is good, but the food really needs improvement because it is not good. The cabin staff is so awesome and great, they are totally sincere and care..

3/24/2019 Jonathan Rodden

✅ Trip Verified | Flew on the GA0862 Jakarta to Sorong. The check in process was very fast as there were little people around at 21:00pm. Upon entering the lounge I noticed that Garuda has re-arranged the domestic lounge to provide more seating area. This is a very positive step and does give more seating area. The lounge itsel...

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3/23/2019 Ronald d, Boeing 737-800 (738) seat 30C

No recline possible.

3/21/2019 Jonathan Rodden

✅ Trip Verified | Flew from Tokyo Haneda to Jakarta on the GA0875 11:45am. Garuda Indonesia. The check in area was quite busy, however check in process for First and Business class were moving quite quickly. I was assisted by the Garuda Ground Support team through security and immigration. I was then taken directly to the TIHT ...

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3/17/2019 Jonathan Rodden

✅ Trip Verified | Flew Jakarta to Haneda, Tokyo on the over night flight. Garuda Indonesia had arranged for a car to pick me up from my home and when we arrived at the airport there was Garuda Ground Support team waiting to meet and assist me with check in, through security and immigration. This was a seamless process and I was...

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3/13/2019 M Peale

✅ Trip Verified | Melbourne to Jakarta. Great food and very attentive cabin crew. Garuda clearly recruits it staff with a strong focus having the right attitude for delivering top quality customer service. The warm beef sandwich was one of the best pre-landing snacks I have every eaten on a plane.

3/13/2019 M Peale

✅ Trip Verified | Jakarta to Melbourne. Comfortable A330, great cabin crew and a smooth flight. The menu for dinner was not fully available, and three main course dishes were unavailable, primarily western dishes. This was disappointing as the airline should consider either a pre-booking service or carry more choice. This was t...

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3/13/2019 M Peale

✅ Trip Verified | Singapore to Jakarta. Older style aircraft in need of modernisation, small toilet and my seat was broken and would not recline. The cabin crew were attentive and the food served was tasty and hot.

3/13/2019 Jonathan Rodden

✅ Trip Verified | Flew on the 07:25am GA823 from Singapore to Jakarta. The check in experience was good considering that the area was busy even early morning. The lounge that Garuda Indonesia uses is the Dnata lounge which is very good and it has a good selection of snacks and drinks. The Garuda Singapore support staff assisted...

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3/13/2019 Ann Palmer

✅ Trip Verified | Jakarta to Amsterdam. A long 14 hour flight, but comfortable sleeper beds and very attentive cabin crew. My only criticism was that two of the main menu choices were unavailable (salmon & chicken), which was very disappointing.

2/28/2019 Tony Hall

✅ Trip Verified | Jakarta to Sydney via Denpasar. Seats were old style but nevertheless comfortable as the flights were not full. CGK-DPS was a domestic flight and no alcohol or western food was served. I did not find the food palatable. I was very pleased and impressed by the way Garuda handled immigration and transfer for tho...

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2/28/2019 Tony Hall

✅ Trip Verified | Very long flight of 14 hrs 40 mins. Flight was not full (Economy cabin was almost empty). Latest style seats- very comfortable. Had window seat. I was allowed to keep my blind open and enjoyed staggering views of the mountains of southern Iran. Service by FAs was excellent, always friendly and attentive, as I ...

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2/22/2019 Jonathan Rodden

✅ Trip Verified | Flew on the GA 862 Jakarta to Sorong. The check-in and security process was quick as the airport was not so busy. The Garuda Business Class lounge is ok as was the wi-fi, however as I have pointed out in other posts there are no non-sugar soft drinks available in the domestic lounge. It the flight take off tim...

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