Garuda Indonesia

Fleet


Customer reviews

2/21/2019 Anand Danani

✅ Trip Verified | Melbourne to Jakarta. I've been trying to change my return flight from Jakarta where I booked directly with Garuda website, and the experience has been so painful so far. Their number isn't always reachable. Try contacting them via email and they get back with a canned response. And their live chat is pretty m...

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2/16/2019 Oemar I, Boeing 737-800 (738) seat 43K

very nice seat, it may be located at back but it will give you the best view because you can see the sky and the sea while still seing the winglet

2/16/2019 Oemar I, Boeing 737-800 (738) seat 28K

Glad I changed my seat that has actually being checked in by my friend in 27K. this seat is standard but they have a window.

2/13/2019 John Curtain

✅ Trip Verified | Bali to Melbourne. I enjoyed the flight. The late night snack could have been better. But the drinks and breakfast were fine, as were the flight attendants and IFE. There was a slight delay in departure, but it was no big deal. It's a pity they charge such an exorbitant price to select our own seat. Also, no m...

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2/12/2019 John Curtain

✅ Trip Verified | Melbourne to Bali. It was a pleasant flight. Good service, friendly staff, very tasty food. The IFE was quite good as well. Food was offered 3 times. Drinks and snacks, lunch and drinks and ice cream and drinks. My only complaint is the enormous fee for selecting a seat. Also, because my connecting flight to L...

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2/12/2019 John Curtain

✅ Trip Verified | Bali to Lombok. Unfortunately the times kept on changing over and over for this flight. What should have been a short connection from my Melbourne to Bali flight meant a wait all afternoon. I was lucky I was able to be shown around Denpasar by a travel agent. This is not acceptable for what is supposed to be a...

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2/12/2019 John Curtain

✅ Trip Verified | Lombok to Sumbawa. Unfortunately, yet again my flight was changed at the last minute. From 12:40 to early in the morning! I was lucky I was able to check the internet and my travel agent was able to contact me. Otherwise I would have wasted a whole day. It is frustrating spending my whole holiday wondering if ...

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2/11/2019 Jonathan Rodden

✅ Trip Verified | Flew GA 087 London to Jakarta via Denpasar. Garuda Indonesia has now moved to Terminal-4 at Heathrow and the check-in area is much better than that of Terminal-3, which they previously used. The check-in process was fast and efficient as was clearing the security process by going through Fast track. Garuda are ...

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2/5/2019 SeatGuru User, Boeing 777-300ER (77W) v2 seat 10E

I don't quite know what your reviewer (comment dated 17th Jan 2019) is talking about. I recently flew the same route and thought the flight, the seat, and the service, were excellent. The plane isn't old, it was clean, and left on time, my IFE wasn't broken, my food was excellent and well presented and, like the previous reviewe...

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2/5/2019 Jonathan Rodden

✅ Trip Verified | Flew GA086 Jakarta to London. This flight was relaunched in December 2018 in a two class configuration i.e. Business Class and Economy only. The Garuda check-in and ground support team were very helpful and I was through to the lounge within 5 minutes and that included going security and immigration. The servi...

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2/4/2019 Gary Gowans

Not Verified | Singapore to Bali with Garuda Indonesia. Short haul flight was great due to fairly empty plane. Staff were attentive and allowed for passengers to spread out into the free seats. It was great that inflight entertainment & headphones were provided on a short haul flight.

1/30/2019 Matthew Marich

✅ Trip Verified | Flew with Garuda from Melbourne to Surabaya with a stop in Jakarta. The trip started with early check-in time, arrived at the airport three hours before departure time (4:30 AM), Check-in and immigration was a breeze and went smoothly, our flight was slightly delayed. We boarded with really friendly and warm s...

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1/30/2019 E Sarinitha

✅ Trip Verified | Perth to Denpasar. I have been flying wirh Garuda Indonesia numerous time to Bali and Jakarta, at least twice a year. Always on time. The service was great and staff were friendly with a smile. The food were ok. Cabin was clean and spacious. Entertainment was good. All flights were smooth - take offs and landi...

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1/16/2019 SeatGuru User, Boeing 777-300ER (77W) v2 seat 9K

Jakarta to London - Business Class. Plane one of those with few Business seats and First now removed. Aircraft was not very clean, in an state of Disrepair, my IFE was broken, so unable to use for this long 15 hrs flight. NOT acceptable. Food arrived unchecked, one hot pudding chilled from fridge, food poorly presented and not m...

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1/10/2019 N Salthon

✅ Trip Verified | Sydney to Jakarta, the service was great, the flight was on schedule, and the aircraft was clean. However, the frequent flyer program (GarudaMiles) is one of the worst frequent flyer program that I ever encountered. They rely on the customer to checking the system to ensure that it run as it is eg. they put th...

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1/7/2019 Jonathan Rodden

✅ Trip Verified | Flew with my family of 5 from Tokyo to Jakarta via Denpasar with Garuda Indonesia on December 26th and the service from check-in at Narita and disembarking in Jakarta was very good. The check-in team in Narita were very helpful, however they did manage to get my booked and confirmed seats mixed up and we ended...

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1/7/2019 Max Meijer

✅ Trip Verified | Again Garuda showed they take their 5 stars seriously and not for granted. Great seats in economy class, clean cabin, and their legendary service by worlds best cabin crew. It was a joy to stay for appx 15 hours a board on the non stop flight from Jakarta to Amsterdam.

1/2/2019 Jonathan Rodden

✅ Trip Verified | Flew with my family from Jakarta to Narita, Tokyo via Denpasar with Garuda Indonesia and the service from check-in at Jakarta and disembarking in Narita, Tokyo was exceptional. Garuda ground support team even called me prior to us leaving home to ask the approx. time that we would be arriving at the airport so...

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12/17/2018 SeatGuru User, Boeing 737-800 (738) seat 46K

If you book GA-400 Jakarta - Bali, it's early flight at 05.35 local time, this seat will give you opportunity to see all major Java volcanoes including Dieng Plateau and Bromo Semeru. You will have a full window and half window in the back. You will see the volcano longer. ALSO, giving at at very back seat, you will have also t...

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12/15/2018 Jonathan Rodden

✅ Trip Verified | Flew Jakarta to Sorong on the night flight. When I went to the business lounge I found that there was no NON sugar soft drinks and/or western food available so I had to go out to a local food outlet within the airport and purchase. The same on the aircraft there was no non sugar soft drinks nor was there spark...

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