Garuda Indonesia


Customer reviews

6/4/2012 Rezky Trie Riyadi

JKT-JED with B747-400. Good check-in. Flight attendants excellent friendly and full of smile. New crew uniforms look very pretty. Food as good as any I've had. Interior was very clean. Overall I highly recommend Garuda and will fly again.

5/28/2012 E Kwang

CGK-SIN. Good clean aircraft with new livery and interior. First time flying GA after at least 9 years. Everything is improving: friendly FA cool-looking interior good food (portion is bit too small) welcome drink AVOD IFE clean toilets. Will fly GA again!

5/27/2012 Xi Fuan

CGK-SHA-CGK. Friendly and helpful flight attendants meals are ok comfortable seat in Business class. Value for money got promo fare and seat easily good communication with sales.

5/25/2012 P Muljono

Flew Garuda a week ago in economy class domestic sector Jakarta to Surabaya. It was on time aircraft was clean and felt and looked somewhat new it was 737-800. IFE was available on AVOD food and drinks were good. Flight attendants were friendly.

5/23/2012 J Shepherd

SYD-DPS-SYD Airbus A330-200. Very good flight. Clean and new plane. Great service with all the bells and whistles (like they used to be). Everyone has their own IFE with a great selection of movies. Plenty of drinks available juices etc. Food was ok. Punctuality was great with both outbound and inbound leaving and arriving on ti...

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5/20/2012 Ivan Limbong

CGK-MES-CGK. The cabin crew were friendly and kindly asking what we needed to be more comfortable. The outbound meals were ok but the inbound to CGK wasn't very good but for overall service it was nice.

5/16/2012 G Bhakti

SYD-DPS. Return flight was very comfortable on brand new A330-200 very good movies selection and good food. Immigration onboard was very convenient and we managed to get through and collect our luggage in less than 15 minutes.

5/13/2012 P Waskito

CGK-NRT-CGK with A332 aircraft. Clean cabin throughout the flight good meals plenty choices of drinks and the flawless service from the cabin crew. Definitely will fly them again.

5/9/2012 Greg Chapman

Business class to Bali from Sydney. Excellent flight from check-in to arrival. Qantas lounge used prior to departure. Travel on 330-200 aircraft which had lie flat seats. Good leg room. Meals ok although small meals felt full after the lunch service - ice cream prior to arrival. Ok selection of movies on this flight. Inflight im...

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5/1/2012 S Lubis

Jakarta-Shanghai-Jakarta. Airbus 330-200. First leg CGK-PVG in Business Class seat pitch is great service very attentive flight departed on time overall the hardware is excellent and on par with other leading airlines. As the flight left at midnight most passengers were asleep thanks to the lie flat seat able to get a good rest....

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4/25/2012 R Rei

Dubai-Jakarta-Denpasar : A very pleasant flight FAs were attentive friendly and helpful and the food was excellent. Toilets clean very comfortable seat in economy class with AVOD and nice entertainment system.

4/25/2012 R Yusuf

CGK-UPG with A330. Ground staff polite. Very friendly flight attendants. Food portion always small as usual but the taste was good. IFE selections not so good but it was only a 2 hours flight. Late take off by about 20 minutes. Will use again.

4/24/2012 S Lingam

I have flown executive class recently - both times the route was MEL-CGK-JOG return. Impressed with the service - from booking and seat allocation through to cabin comfort service and efficient handling of a late baggage arrival at JOG end when a late arrival at CGK meant I made the flight but my baggage didn't. Staff on the gro...

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4/23/2012 J Mohamed

Dubai to Amsterdam. Had the same crew on both flights. Initial welcome was good greeted with cologne tissues served with juice/water and nuts. Lunch at a good time plates removed as soon as finished later sandwich or cake with juice/coffee. Food was good good quality TV screen in the back of seats with a sufficient numbers of mo...

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4/22/2012 Goran Tadic

Sydney to Amsterdam return. Ticket was fantastic value for money. (A330-200 were almost new and in excellent condition. Cabin crew fantastic. Food was good and drinks offered frequently. Only criticism is 15 hours wait in Jakarta for connecting flight to Sydney. We were able to use Emerald lounge at the airport (free of charge o...

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4/22/2012 D Southee

PER-DPS-HKG-CGK-MEL. Service on all flights very good and attentive. Good selection of drinks and excellent wines. Falls down in the food department - none were appetising. All airport lounges used were average to say the least. Flight to DPS was old 737-800 whereas flight to HKG was 737-800 but a new brighter plane. HKG-CKK a n...

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4/20/2012 Gavin Duffy

DPS-PER 737-800. Air Asia cancelled our original flight and I rebooked with Garuda for nearly half the cost - and full service! The aircraft was new and clean. Flight on schedule and staff were friendly and attentive. AVOD was excellent. The meal was average but on a 3 hour flight who cares? I had previously been wary about Garu...

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4/14/2012 Dondy Khouw

SYD-JKT. Airfares are very competitive compared to competitors. Fast and efficient departure on-time FA's are attentive and friendly. Cabin was spacious and no problem with leg room. I got 30kg for my baggage allowance AVOD and food were pretty good compared to some other airlines. Overall I am pleased and will fly them again.

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