Germanwings

Fleet


Customer reviews

10/22/2013 G Tornabene

Flew return from Heathrow to Koln on the 15th and 17th October and both flights left a very good impression. On the flight out of Heathrow the ground staff advised about a 10/15 minute delay due to the late arrival of the inbound flight once seated the captain advised that he would make up time and we would still be able to arri...

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10/20/2013 H Roloff

Flight from Vienna to Cologne - VIE-CGN - on the standard A319 airbus. Using the smart price "class" (level) my wife and myself had comfortable seats and legroom for this trip of 1h10min. The snack box offered and its contents are just poor the only reason for paying the surcharge called "smart price" is preselected seating and ...

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9/29/2013 H Mutschler

CGN to FAO Cologne to Faro on an A320. Outbound flight a little late due to late arrival of aircraft. Flight was on a jetway but passengers had to use the stairs. Crew were nice and flight was full same on return flight from Faro. I had a smart price ticket so you should sit in row 4 to 14 with more legroom onward flight I was s...

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9/26/2013 P Wilkinson

Outbound the passengers were sent to gate clear we were considerably delayed but no information shared. Onboard the Captain informed us the cabin crew arrived late due to local motorway problems. However passengers had made it! The snacks offered were poor value for money. The crew disinterested. Return flight (my fault) I'd not...

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8/12/2013 H Mutschler

Flew over the weekend CGN-ZRH. Booked Lufthansa but got Germanwings due to LH changing operation in Europe to 4U. First leg was late over 40 minutes with no explanation done when the gate crew announced a 2nd delay of another 15-20 minutes due tyres had to be changed the gate was open to board. Take off was just after boarding s...

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8/4/2013 R Christopher

29th July 2013. London Heathrow to Cologne flight 4U461. I checked in online for the flight as instructed on their website and then went to the airport ‘bag drop. The queue was very long and only one lady was in charge of the entire queue. She understandably looked stressed. Flight was on an A319 and the seats were comfortable e...

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8/4/2013 R Christopher

29th July 2013 Flight 4U838 from Cologne to Bologna. Flight was the second of two that day with the same airline. Flight delayed 1 hour due to the late arrival of the inbound flight. Staff kept the passengers informed in a polite and professional manner. Boarding was orderly and sensibly managed. The cabin crew warmly welcomed t...

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7/1/2013 S Ptctan

BRE-STR. Normal LCC. Staff friendly prices on board ok plane clean. Travelled with hand luggage only which was not weighed.

6/28/2013 Giannicola Bonora

Flown Verona to Cologne connecting to Manchester. I think this airline deserves its 3-star status. It's peculiar as a low-cost airline as it offers connecting flights though prices average double compared to the cheapest point to point options. The space for legs on a Standard A319 is the best I've found in the last 6 years of l...

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6/25/2013 Joerg Boese

Hamburg-Nuremberg-Hamburg. Outbound flight 40 minutes late due to technical problems with the reservation system. Most web check-ins had been deleted and boarding cards had to be reassigned at the gate. Horrible seating. Inbound flight was 70 minutes late due to 'problems all day long' as the captain mentioned. Slightly better s...

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6/3/2013 L Frerichs

FTL-M&M Frequent flyer status. I can't believe LH will put their name to this. No priority check-in. As silver or gold member you are waiting together with Economy passengers. This took an hour both ways on my round-trip from HAM-VIE. With LH or another Star Alliance partner this takes less than 10 minutes especially for FTL or ...

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5/31/2013 Margaret Houghton

We have just returned from Cologne to Manchester using Germanwings - we were very impressed - we have frequently used other cheap airlines and if you want more pay more! You can check in on line 72 hours before travelling and can select seats free of charge. The only criticism is that you can't check in for return at the same ti...

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5/30/2013 S P Jones

SPU-DTM.30th May 2013. 08.20 Departure. Flight arrived in from Cologne on time. Upon boarding the return leg to Dortmund the senior male cabin crew member stood at the forward door and did not acknowledge any of his passengers when we boarded. Not a Good Morning or Hello or even the slightest hint of a smile. After Take Off the ...

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5/20/2013 Vincent Sweeney

Travelled from Manchester to Vienna with a 3 hour stop over in Koln/Bonn. First flight was good with an on time departure reasonably friendly cabin crew staff and a decent and comfortable journey. However from our stop in Koln/Bonn the trip deteriorated. We were segregated into a small area of the airport with very little to do ...

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4/17/2013 V Ladhani

HAM-STR. Ground staff at Hamburg were pleasant and everything was swift on ground. A319 aircraft on this route was nearly 50% full. Legroom is acceptable and enough information was given by captain. Aircraft landed 5 minutes late and I had a tight connection for further travel by train. I had checked in a piece of luggage and fe...

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4/16/2013 Sharen Trebacz

Flew to Cologne from LHR on 29th March 2013 and back on 1st April 2013 and I have to say Germanwings were fantastic. The aircraft was comfortable and the staff friendly and cheerful. We were delayed taking off (through no fault of Germanwings) but we made up time. On the return journey we took off on time and landed on time. Wou...

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2/18/2013 P Knap

CGN-TXL A319. Evening service after Cologne Carnival parade. Lots of passengers and even captain disguised accordingly. Boarding delayed due to late arrival from previous flight but crew managed to catch up: departure on time arrival 10 min early. Crew quite neutral whereas Captain made funny announcements in view of the carniva...

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2/7/2013 C Zacher

Booked Lufthansa flight Cologne-Berlin on 28 Jan. On 2 Jan I got the information that the flight was operated by Germanwings a German low-cost carrier. So was the flight. Low cost: 1 hrs delayed for my beer I had to pay in Euros - cash. Lounge use was denied as the flight was operated under 4U code. No service for a high Lufthan...

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2/2/2013 Michael Hartley-Holthuysen

Sad affair on a flight from Treviso to Cologne. Due to non-availability of ILS landing at Treviso plane had to land at Venice airport 50 km away. At no time did the ground crew provide any information and simply carted us like cattle through the Italian countryside. Left us wait on the apron of Venice airport - without water or ...

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12/20/2012 Pelan Ray

Flew back from Cologne on the 10th December - flight returned after 20 minutes due to technical faults - attempted to re-board 2 hours and 10 minutes after original flight time but was told catering being loaded onto replacement thus further delay meaning flight delayed to 3 hrs 15 mins. No complaint forms as promised no non EU ...

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