Flew to Cologne from LHR - return flight had to be diverted back to Cologne due to technical difficulties - over 2 hours after the original departure time we were told to embark after which having endured a 15 minute wait on an unmanned bus in minus 6 degrees we were told the replacement flight was delayed for catering to be loaded. Eventually left 3 hrs 15 mins late. Promised complaint forms never materialised. Will avoid this airline in future at all costs and at £327 for 2 hardly a budget price.
STN-CGN. Delayed 30 minutes with no reason or apology given. Flight completely full with boarding well organised if somewhat slow. Due to high load locker space at premium so some passengers ended up sitting with big trolley bags under the aisle seat blocking the other passengers' exit. This went unnoticed and/or challenged by the cabin crew. Leg room poor towards the rear seats reasonable comfortable. Crew not very polite at all impossible to get smile out of them but reasonable efficient. Didn't buy anything from their menu prices seamed reasonable. The only reason I would recommend Germanwings is if the ticket is cheap and due to the fact you can collect miles for LH Miles and More programme.
On a recent trip from Stuttgart to Stansted I had the window seat in a row which was also occupied by a young mother and her four or five year old daughter. The minor took the seat next to me. Once we had achieved cruising altitude the mother produced an iPad from her bag and placed it on the table in front of the child. Then without the slightest consideration for their fellow passengers a Mickey Mouse movie was run with the soundtrack coming to all in earshot over the speakers. Since it was a reasonably short flight I plugged my own headphones in a did my best to ignore the cartoon. Now that such technology is available I think it might be high time for Germanwings to regulate such behavior. Obviously a sense of social responsibility is no longer sufficient. Germanwings usually provides a decent service it would be a shame if they allow selfishly ignorant passengers to spoil it.
London Stansted to Stuttgart Germany. Return. More than satisfied with both legs of the flight. I expected an Easyjet type arrangement but GW are definitely better. Flight attendants were snarly though on outbound leg but it was only an hours trip. Food on board should be avoided though.
On the booking confirmation form downloaded from the Internet it states that it contains all the information about the flight. Except it doesn't tell you which terminal the flight leaves from or that they operate an online check-in service. This resulted in me going to terminal 5 along with a group of Germans (flying with another airline) being delayed for check in (at terminal 1) and eventually missing the flight. My own fault for not being obnoxious enough to push to the front of the queue. I then need to cancel my return flight and try to contact the call centre to get some assistance but all calls to the UK number are barred.
LHR-CGN; CGN-LHR. Flight booked and paid for through Lufthansa. However if you are a LH Senator none of your privileges are available at London Airport if flying to Köln so was refused admittance to the Star Alliance Gold lounge in T1. Flight itself was chaos due to ground handling errors and late final figures but the in-flight service was OK if basic. Return leg from Köln was much better - able to use the Senator lounge and flight punctual. I loathe having to use Heathrow but there are few options if flying to Köln these days.
Flights to Dubrovnik Croatia on 9/22 and return to Stuttgart on 9/29/2012 were both greatly delayed without explanation. I flew with a companion on same fare and she was served a beverage and offered sandwich on return flight but I was told I could not have even water without a 3 Euro purchase because of my fare (a hotel package). The worst was that the first serving attendant did not even offer to sell me water. Access to information of our flight delay was not posted on Webpage in a timely manner and after midnight there was no information online for the flight. No information available at Stuttgart Airport while family waited from 11pm until 1am for our arrival. The scheduling for Stuttgart-Dubrovnik-Stuttgart should be reviewed and improved.
LHR-CGN-LHR. An excellent flight for a business trip. Outbound arrived on the dot return 20 minutes early. Very polite staff comfortable "best seat" with baguette and drink included very clean aircraft good legroom too. One of the best short haul flights I have taken for quite some time.
For a low-cost airline I was naturally not expecting very much at all; however I was pleasantly surprised. For a slightly higher fee I could get significantly more legroom (more than that on British Airways) seat preference choice (unlike most budget airlines) and food. The collective deal was well worth the price. I would recommend this airline.
We had a 6 hour delay for a 90 minute flight! Paid extra for seating and food but were told to sit anywhere and was stuck in a small seat which got even more claustrophobic when the passenger in front put their seat back. Return flight was 10 mins late! Then despite paying for food I was told I had to pay again if I wanted anything! Flight cost over EUR300 so was not cheap and overall this was the worst experience I have ever had on any airline.
STN-HAJ: Outward leg fine comfortable leather seats. Return journey delayed by 1hr due to "Birds in engine" took off 1.5hrs late however we were last to board plane and advised that all of the overhead luggage compartments were full. One of our bags was placed with the other main luggage. Once the bag had been taken we realised our passports were in this bag and advised the crew. They told us that our bag would be given to us when we left the plane. Upon further enquiry we found out that our hand luggage would turn up in baggage collection. So a wonderful arrival at Stansted with no passports - kindly escorted to baggage collection to await hand luggage with passports - rather embarrassing. Anyhow just a warning that crew don't seem to be aware. Other than that a pleasant flight.
PMI to CGN. Check in was open 2.5 hours before flight. Staff talking to each other and not to passengers. They forgot to label one bag and we had to remind them. Two umbrellas took ages to label for the flight and had to explain what to do. Staff unable to put the bonus miles into systems and we were transferred to another desk. Staff here useless and after 20 minutes they managed to enter the bonus number. Now only one of us has miles while the other has no miles credited. Flight left late and drinks and food were served for charge. We had a voucher so we got a sandwich and one soft drink for free. Crew ok.
Fly an average of twice a year between North Rhine-Westphalia and Zürich. This time I flew Germanwings from CGN. Service is at the same level as LH and AB apart from having to pay extra for drinks food and luggage. Since I was travelling with hand luggage only this was the cheapest option with 200 euro return (booked two weeks in advance). Flight was efficient and on time. Especially on the way back pilot was very informative. Can't understand why plane in CGN parked right beside aviobridge and passengers were bussed to terminal.
TXL-CGN. On time flight and straightforward check-in. Very good value for money. Assigned and comfortable leather seat. Clearly stands out amongst the low-budget carriers.
STR-STN. Check-in and gate staff friendly and efficient. Assigned seating a massive advantage to other low cost. Cabin crew reasonably ok more efficient than friendly. Food/drinks onboard reasonably priced. Plane in good condition however I find new Recaro seats very uncomfortable. Legroom is good so all in all bearable for a short flight.
LHR-CGN. Unfortunately Lufthansa's service between London and Cologne is now operated by Germanwings. Upon arrival at the Star Alliance Gold check-in desk I was told I could not use it and was directed to the Germanwings Economy Class check-in queue. I wasn't permitted to use the Star Alliance Gold lounge. The flight itself was ok but the overall experience certainly was not. Oddly enough when I returned from Cologne 2 days later there was no problem using the Star Alliance Gold lounge. If Lufthansa expect to retain customer loyalty they must restore Gold Card privileges at LHR for flights now operated by Germanwings.
EDI-CGN and CGN-MUC. I have always rated them as one of the best low cost airlines especially now that they allocate seats. However they don't have their own staff an EDI and the handling company can be hit or miss. There is no bag drop so even if you've checked in online you're still going have to join the regular queue. Having checked in on line and eventually dropped our bags my wife and I were sitting in our allocated seats onboard - 10E and F when another passenger appeared with a boarding pass for seat 10F. After a few minutes a stewardess arrived with a computer printout showing us in seats 15A and B. Since these weren't extra leg-room seats for which we'd paid we flatly refused to move. Eventually the stewardess backed down and the other passenger was seated elsewhere. The flight itself was fine and the 'Happy Picnic' was tasty and good value. Travelling on from CGN to MUC a few days later we checked in by machine at the airport and dropped our luggage at the fast bag drop which really was fast. The whole process lasted under 5 mins. Again the flight was fine although air traffic restrictions led to a delay of about 25 mins.
Istanbul to Dortmund. take off super. No problem with air pressure and painful ears. Long time waiting before checking in luggage. Service very good and friendly even when the system fails for a moment.
Cologne-Marrakech return. Onward flight was late because boarding was a mess. Small snack and soft drink were offered for free since this was a charter flight. Crew disappeared after service. Seating on emergency seat was ok but seats are not comfortable. Return flight was late. Aircraft was not full flight was ok. This was a chartered flight and sandwich and soft drinks for free. But only 1 round for a 3.5 hr flight. Crew took good care of passengers.
DUB-VCE via CGN. The flight arrived about a 30mins late into Dublin but managed to get to Cologne just about on time. Seats cabin amenities comfort all that you would expect for the price. We paid about $260 US for the three of us for the trip to Venice. No complaints - you got what you paid for. Only tricky thing was finding the transfer desk in CGN a small podium squirreled in between some shops adjoining the departure gates. Coming from Ireland we had to get new boarding passes for the second segment.