Gol Transportes Aéreos


Customer reviews

10/21/2019 K Ballard

✅ Trip Verified | Rio de Janeiro to Brasilia. This was my second Gol flight, for first flight I spent 45 minutes trying to check-in online and the app timed out over and over on the seat selection page. So I tried to check in at a kiosk at the airport and it didn't work either. The flight and in flight service were fine. For my ...

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10/12/2019 Catherine V Scott

Not Verified | Salvador to João Pessoa. What a terrible experience, from start to finish. The kiosk, which never seems to work on other flights, once again did not work in Salvador. The line we were told to enter, ironically enough called "assist with check-in," provided no assistance at all. It moved at a glacial pace, and the...

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9/28/2019 C Peeters

✅ Trip Verified | On this flight from Manaus to Cuiaba via Brasilia we were confronted with a 4 hour delay because of a management decision of GOL: the day before they had accumulated a backlog because of bad weather. In order to purge this backlog they have decided to use the aircraft that was supposed to fly us - in time! - fr...

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7/16/2019 Richard Callis

✅ Trip Verified | Sao Paulo to Recife. Gol is a truly dreadful airline. At no part of my experience did they achieve a level close to that I expect when travelling. The check-in and boarding at the airport is at best utter chaos. The seats on the aircraft were uncomfortable, cramped and the staff were not nice. The toilet was no...

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7/10/2019 Abdallah E, Boeing 737-800 (738) v1 seat 2C

Flew GOL round trip GIG-JPA. 2C was fine outbound. Not sure if this premium economy seat had more legroom than the seats further back, but seemed pretty spacious. On the way back I got 1D which is a bit narrower but has about FOUR FEET of legroom. 1A-C have lots of legroom too.

5/18/2019 Peter Kempa

Not Verified | Buenos Aires to Sao Paulo. One thing Gol just cannot get right is check in. Doing it online or even at a self service kiosk is frustrating and almost always futile. Their app is even worse - almost completely useless. However, checking in with an agent is easy enough. Otherwise, this is overall a good airline. Th...

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5/15/2019 Rafael Ruiz-Ayala

✅ Trip Verified | Miami to Fortaleza. I cannot even begin to describe how bad this airline is in terms of its scheduling reliability and the hours you waste having to spend picking up after their incompetent operations. I booked in October in what were supposed to be direct flights to Fortaleza and from that time until April, t...

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4/30/2019 Greg Demirtzoglou

Not Verified | My experience with GOL was absolutely terrible. My flight was cancelled without explanation (after having entered customs). I spent 3 hours trying to identify an alternative option, the staff were extremely unhelpful and poorly equipped to handle the situation. Only 1 of 8 staff members could speak broken English...

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4/27/2019 C Tarnalos

✅ Trip Verified | Brasília to Belo Horizonte. Very clean aeroplane. The crew was very attentive to the satisfaction of customers. The ground staff was comprehensive and pretty fast to my urgent questions and demands.

2/23/2019 P Harper

✅ Trip Verified | Buenos Aires to Quito via Sao Paulo. The second leg of this flight, from Sao Paolo to Quito, was due to arrive at 22:30. Instead, it diverted without explanation or warning (at any rate which was comprehensible to the sleeping passengers) to Manaus in the middle of the Amazon, Brazil at 01:30. The reason given...

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2/4/2019 SeatGuru User, Boeing 737-800 (738) v3 seat 2

You show two seats but this is a row of three economy seats. For international, they block the middle seat. For domestic, they sell all three seats.

1/30/2019 Paula Silva

✅ Trip Verified | Buenos Aires to Sao Paulo. A disaster no matter where you look at. I will never take a flight on this airline again. Delayed my first flight from bs as by 3 hrs, lost all my connecting flights. The worse part was the customer service at the airport. To find their counters, to having to visit 3 different office...

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1/5/2019 Michel Perrin

✅ Trip Verified | We flew GOL in a codeshare domestic Brazilian flight between Salvador and São Paulo, in order to there catch a TP flight to Lisbon. Unfortunately, GOL was not fit to manage codeshare pax: First of all check-in attendant was unable to understand that Japanese citizens do not need a Visa to enter Europe, as they...

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12/31/2018 SeatGuru User, Boeing 737-700 (737) seat 24F

Standard Seat, with limited recline, but with a little bit more space for legs. Better for me.

12/31/2018 SeatGuru User, Boeing 737-800 (738) v2 seat 28F

Standard seat. Some Gol's 738 are retrofited, with Recaro Seats, with WI-Fi onboard, movies, and some Live TV channels from Brazil only.

11/21/2018 Jamille S, Boeing 737-800 (738) v1 seat 22E

The seat was very comfortable and spacious

10/6/2018 T Bilgeri

✅ Trip Verified | Sao Paulo to Asuncion. My luggage was delayed by 6 days. The costumer service at the airport claimed that it would arrive with the next flight, which led us to stay in the city one day longer. However, this was untrue and wasted us a valuable day and the money for the hotel. The personnel responsible for the l...

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9/13/2018 SeatGuru User, Boeing 737-800 (738) v1 seat 10A

Does not have window, just the wall of the plane

8/30/2018 K Beale

✅ Trip Verified | Rio de Janeiro to Florianopolis. No, just no. This airline is worse than terrible. We had a serious issue while flying. We checked in using the check in machine for the airline an their machine actually ripped my husband's passport, causing it to be invalid! This created a major issue where we needed to speak ...

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6/15/2018 Marcelo C, Boeing 737-800 (738) v1 seat 30D

I took a family trip and it was extremely tiring. There is no room for legs. I'm six inches tall and I felt my knees touch the front seat. My wife sat at No. 30E and felt very ill. Extremely tight. I will never fly again on this aircraft.