Customer reviews

1/17/2019 Philip, Airbus A330-200 (332) seat 47D

Worths food in a fligth so far. It was a A330-300

1/17/2019 S Lavrovsky

✅ Trip Verified | Round trip from Tel-Aviv to Seville via Madrid. Flight to Seville was OK. But troubles begun on the way back. During online check in, a day before the flight, Iberia's web site popped error message saying that it's not possible to pay for our luggage online and we'll have to pay at the airport. At the airport ...

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1/15/2019 S Foster

✅ Trip Verified | I had an inland Iberia flight from Coruna to Madrid. It is a very short one (around 1h). So I was not expecting a lot from this flight of course. Usually when I take this kind I have got no problem. It is however the first time I have had such short leg room. Indeed I am tall (1m90) but I dont have this problem...

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1/12/2019 Miguel L, Airbus A319 (319) Layout 1 seat 19D

Bad seat, for a 6 foot guy like me i don't fit. The table goes straight to my belly.

1/11/2019 O Salinger

✅ Trip Verified | Turin to Madrid via Chicago. My family and I arrived at Chicago airport on December 21st, flying from Madrid. Part of our baggage was missing. A nice lady at the carousel was already informed of the occurrence and prepared a claim for us. Apparently this is something that happens quite often. She pointed out to...

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1/9/2019 Lynn Hensley, Airbus A330-300 (333) v2 seat 28C

It was alright, we were not able to upgrade as we usually do.

1/8/2019 Philippa Hopper

✅ Trip Verified | London to Santiago de Chile via Madrid. I had to check in my cabin baggage, although correct size as check in clerk said possibly insufficient room on plane but they would check it in for free. I padlocked it. When I finally got to Santiago, the lock had been ripped off and thrown back inside the case, the gi...

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1/8/2019 S Andrews

✅ Trip Verified | London Heathrow to Madrid with Iberia. The worst airline ever. First we got a very rude lady at the boarding desk, she wanted to let us give her our handbags to be shipped with big pieces of luggage. She was very rude and not helpful at all. I lost my ipad as I forgot it on the aircraft and then tried my best, ...

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1/8/2019 T Robinson

✅ Trip Verified | Iberia flys daily to and from from Santo Domingo in the Dominican Republic and Madrid and they have Air Europa as the alternative, I always fly Iberia as they have flat bed seats in business class and arrive in their terminal where I make my transfers. Like most airlines there are good and bad flights but the I...

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1/4/2019 S Marston

✅ Trip Verified | Boston to Madrid. Iberia lost my luggage in September. I filed a claim on October 1. On October 17, I was told I would be receiving $405 USD in compensation via check. It has now been more than 70 days since that original email, and I have not received the check. I have spent hours on the phone with Iberia, an...

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1/2/2019 SeatGuru User, Airbus A319 (319) Layout 1 seat 6A

Flight in Business Class from Düsseldorf to Madrid, very good leg space, middle seat kept empty, excellent service (hot meal, wine, etc.); took flights earlier in economy class and leg room is the worst I had, service is not existing.

1/2/2019 Vicki Barick

✅ Trip Verified | I arrived in Tel Aviv on 12/22 at 9:50 PM. My checked luggage did not make it to Tel Aviv. I immediately went to the Iberia "Customer Service" Counter to file a claim. I was visiting the Holy Land for Christmas. I was there from 12-22-18 through 12-29-2018. My husband was at home in the US. He made numerous ca...

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12/27/2018 M Deane

✅ Trip Verified | Palma de Mallorca to Madrid. Worst customer service I have ever received from any company. Surly and lazy staff, bureaucratic and unhelpful. After a delayed flight I was refused repatriation of any kind and was delayed two days to my destination. My bag was misplaced during this ordeal and it has been over two...

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12/25/2018 B Wilson

✅ Trip Verified | Buenos Aires to Madrid with Iberia. The worst cabin crew ever. Despite being the festive season they turned out to be the most surly unprofessional crew we’ve ever experienced. The flight was barely half full so it could hardly be that they were overstretched! Safety didn’t seem to be a priority as far as pre-t...

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12/20/2018 K Shanas

✅ Trip Verified | London to Mexico City via Madrid. Customer service is terrible, if anything doesn't go smoothly they are impossible to contact - there is no response, the line is dead, webpage doesn't work etc. Prior to flying I tried to change a flight. No-one could help me and no-one ever contacted me. I gave up and accept...

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12/15/2018 F Larnois

✅ Trip Verified | Madrid to Dakar. After an Iberia express flight to Madrid (I was on business class but it is no worth for this kind of flight), I went to International Iberia lounge in Madrid T4S. The lounge is quite new, wide and there is everything you need for food & drinks. I had a long stopover but I manage to work well....

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12/7/2018 C Leare

✅ Trip Verified | Buenos Aires to Madrid. Once again, cannot find fault with Iberia. Very fast check-in and boarding, excellent cabin crew available throughout the 12+hour flight. Plenty of newspapers and magazines offered plus welcome drink before take off. Ample drink selection and hot tasty meal and good spanish wines to cho...

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12/5/2018 André Pereira

Not Verified | On the English Website, when you do a booking ask you to fill the Name, Surname/Last name, and second Surname. when I did my booking, they swap my second surname to my last name and now they want to charge £30 per person to change to the right one because in Spain is the way it is when I used the English version....

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12/1/2018 M Gardner

✅ Trip Verified | Disappointing flight from start to finish. Think twice before booking. We booked to fly to Lima, Peru through British Airways (BA) and they routed us on Iberia (IB) going via Madrid as they done do Lima direct. I felt comfortable selecting the Iberia flight knowing that the two airlines merged several years ago...

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12/1/2018 M Fey

✅ Trip Verified | Lima to Madrid. Very nice experience. The flight was on time. The cabin about 90% full, the at the check-in counter I was asked if I want to change to a row without any other pax - very nice. Modern cabin with good IFE. Seat is semi tilting, semi forward sliding but leg space never a problem. Toilets could hav...

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