Customer reviews

7/13/2019 G Sawyer

✅ Trip Verified | Bangalore to Chennai. This is the only airline I have flown that has such a hard restriction on carry-on weight: 7kg per person, period. This makes it impossible to carry a laptop bag and a carry-on with clothes. Even other low-cost airlines (eg. Jetstar) will allow you to pay for extra carry-on weight. As a b...

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7/12/2019 Suresh Kumar

❎ Not Verified | Bangalore to Mangalore. Extremely poor service. Three tickets were booked and were given scattered seats. One of the passenger is a 5yr old. I just have one question, are you guys that stupid to not understand that a child would need the company of one of the parents? When I asked the staff for assistance all th...

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7/8/2019 Rittick Nandy

Not Verified | Mumbai to Kolkata with IndiGo. Our flight was first delayed by 30 minutes then once we got to get our boarding passes they tell us our flight has been split in 2 so now we have to fly to Hyderabad then to Kolkata. Alongside that once we boarded the plane they said there’s even more time to wait to “clean up the d...

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7/6/2019 Krishnan Srinivas

✅ Trip Verified | I understand it is a budget airline. I got the biggest shock of IndiGo's on-time performance. Once the incoming flight landed, they immediately started boarding and even after scanning our boarding pass they made us wait three times at three places, as there were still passengers deplaning from the incoming fli...

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7/1/2019 T Shanekar

✅ Trip Verified | Nagpur to Pune. The flight got delayed by almost 2 hours. The flight time was 00.05 hrs to 01.10 hrs, the shops were almost closed. The staff didnt provide tea or coffee as it was so late hours and none of the shops were open. Very disappointed with this service. We were informed about the delay just 20 mins b...

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6/24/2019 Deepa Mukerji

Not Verified | Kolkata to Bangalore. Excellent service! Very touched with prompt service. Well done. Hope you keep your service up. Very touched that my tea was replaced with a fresh cup. The cabin crew was very polite.

6/15/2019 Abdallah E, Airbus A320 (320) seat 1F

The first row does not have a restricted leg room - infact these are the premium seats sold by indigo airlines which have extra leg room and also makes ingress and egress easy

6/12/2019 Arathi Pv

✅ Trip Verified | Delhi to Kochi. On May 31, I reached the airport at around 6:00 AM and checked in at the emergency counter. I had a friend also traveling with me whose luggage was less than 15 Kg. I asked the indigo staff if my excess luggage can be adjusted with him. Staff told me to pay the extra amount. I immediately agre...

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6/2/2019 Ankit Dubey

✅ Trip Verified | This airline has never disappoints me even though you dont get free meals, however I had booked my meals and they were very tasty and also their check in and hand baggage allowance is similar to that of many full service carriers and their on time performance puts other airlines to shame. The one hour flight f...

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6/1/2019 P Chalnish

✅ Trip Verified | Ahmadabad to Mumbai. Total chaos, paid for extra luggage but receipt printer not working. A girl trying to fix but she has no clue how to fix? Asked to wait 5, 10, 15, 20 minutes but printer did not work, she filled up manual receipt and handed over to me, by this time already running late for flight, she allo...

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5/31/2019 L Bursell

✅ Trip Verified | I was in India on a holiday and I decided to fly with IndiGo from Mangalore to Mumbai. The ground staff and the cabin crew were really helpful and welcoming. The in-flight meal options were limited but it was a standard domestic flight like menu so no complaints there. The flight was tidy and the journey was v...

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5/22/2019 Ayushi Dixit

✅ Trip Verified | I accidentally interchanged the boarding date and ended up messing up my flight tickets FOR jUNE 2019. My tickets were under the category which cannot be rescheduled, so I panicked as the amount I paid was over 20000 rupees and with my previous experience with domestic airlines, I was sure I am losing all the ...

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5/22/2019 S Marbanian

✅ Trip Verified | Delhi to Istanbul via Doha. We had booked the XL seats in the 1st row for Rs 1000 each considering the nearly 10 hours journey, but realized what a mistake that was. First of all, Indigo added a stopover in Doha, which meant a direct flight that was advertised as 8 hours duration at the time of booking, became...

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5/20/2019 Aastha Gupta

✅ Trip Verified | Bengaluru to Jaipur. I had done web check in and had my boarding pass as pdf in my phone as I couldn't get a print out. Upon reaching the airport I was not allowed to print the boarding pass, they didn't have to give the boarding pass, just print the pdf that I had. The worst part is if they had not wasted my ...

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5/8/2019 D Alagiah

✅ Trip Verified | Jaipur to Lucknow. I got what was expected and that was low cost flying, and the flight was on time and that's what really matters. The crew was courteous and overall an average flight experience however some seat covers were torn. I hope they clean their aircraft before flights.

5/1/2019 P Densah

✅ Trip Verified | Jaipur to Mumbai. Ticket was booked under corporate fare with meal included. Flight time was 5.20pm and total duration from Jaipur to Mumbai was 1hr 55 min. The cabin crew started serving refreshments at 5.50pm. my seat was 20A. The cabin crew reached my seat at 6.40pm (15 mins prior to landing, the first offi...

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4/28/2019 N Rafe

✅ Trip Verified | Male to Mumbai. 3hr flight with 1 class only - no premium or business. Crew is very nice and service oriented although its a low cost airline. We booked what they called 6E - food, drinks and priority during tickets reservation. We got a rice (spicy) and soft drinks. I would not say it was good and for our kid...

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4/27/2019 I Tavoni

✅ Trip Verified | Kolkata to Delhi. I have been in India for few months and travelled with Indigo few times, and I have always had a lovely experience until today. I’ve arrived to Kolkata. As I went to drop my bag at the check-in desk, a barrier was lower, so I took a shortcut and stepped over it. Straight after staff come up t...

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4/26/2019 S Gordon

✅ Trip Verified | Tutocurin to Chennai with IndiGo. Very pathetic. Very unprofessional in handling the excess weight. Felt like I was cheated. I have almost traveled with all major airlines but have never had such a bad experience as today with Indigo. I would give minus five stars if I have the option to do so.

4/25/2019 Amitha Sathish

✅ Trip Verified | Jaipur to Bangalore via Mumbai. We were a group of 6 students who happened to miss our flight. The IndiGo staff at the Jaipur airport as well as the security were all really helpful and they helped us get through the critical situation. They were with us till the issue got solved. We will never forget this exp...

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