Not Verified | Delhi to Visakhapatnam. Good service and price. But why not charge ₹200-300 extra on any flight and serve a free meal. Snacks are ok but a meal will do better . Also , moving to terminal 2 at Delhi Airport was not a good idea. No Windows to watch outside for those who love plane-spotting. Also, there are no good passenger facilities available in terminal 2.
✅ Trip Verified | Bhubaneswar to Mumbai via Hyderabad. As usual, full marks for their service in the aircraft. From check-in to the boarding (although flight was delayed due to bad weather in Bhubaneswar), they also gave constant updates about the status of the plane's arrival also. Otherwise, no complaints at all about their service .
The existing information about the legroom in the first row is incorrect. These seats have more legroom than any other seat on the plan and are sold by Indigo as premium seats. While the bathrooms and the galley are in close proximity, it isn't particularly bothersome as most Indigo flights are short-haul. I actually consider this to be a plus, as sitting here means I don't have to loiter awkwardly if the toilet is occupied when I need to use it; also, this row gets served first. As a frequent flyer I always prefer this row over any other row, as do others.
✅ Trip Verified | Dehradun to Pune via Delhi. Most disorganized and inefficient airline I have ever travelled with. Multiple delays, standing in line for over 8+ hours and talking with customer service on the phone for 5+ hours with no help at all. Do not fly with this airline.
✅ Trip Verified | Doha to Kochi. The check in staff were unprofessional and impolite. I had an excess baggage of 5kg which I took back and repacked without any hesitation, Yet they behaved as if I was handling drugs. I took back only one baggage to repack, leaving the other to them to check in. Coming back after repacking which is a struggle at the airport , these check in staff kept yelling why I kept the bag there.
✅ Trip Verified | Bhubaneshwar to Mumbai. IndiGo, being a low-cost no-frills airline is a value for money indeed. Although their in-flight menu is bit expensive, one can bring their food from home also, which also save some money. From ground handling to the crews' services, it was an excellent service. The students fare scheme is a boon indeed. Being a student, I always prefer this airlines as they offer not only 6% basic fare discount but also 10 kg free baggage allowance. I also prefer this airlines as they are the most punctual airlines. Looking forward to travel on IndiGo.
✅ Trip Verified | Me and my wife were travelling to Bangalore from Goa on 8th May 6E 281. The check-in agent noticed my wife is pregnant and was very helpful. She changed us to more comfortable seats and offered to check-in our carry on luggage. We are very happy with this sweet gesture and is much appreciated.
✅ Trip Verified | Flew Coimbatore to Delhi. First of all thank you IndiGo for such caring staff. My daughter met with an accident and her left arm was affected. She had treatment from Ganga medical center Coimbatore. She was carrying an extension rod attached to her arm. We had three tickets but of different nos. The air hostess took proper care with arranging front seats for us. She made her relax throughout the journey.
✅ Trip Verified | Coimbatore to Delhi. First of all thank you for such a caring staff. My daughter met with an accident and her left arm was affected. She was carrying extension rod attached to her arm. We were having three tickets but of different nos. Air hostess took proper care for arranging front seats for us. She helped her relax throughout the journey.
✅ Trip Verified | Delhi to Bangalore. I was traveling with someone who was visually impaired. And when I reached the check in the girl on the other side was helpful to provide us with assistance. She was excellent. She took good care of the specially enabled person with me and ensued that we were made to sit on the plane. Not only this she also helped so many passengers with all their queries. Keep it up and god bless you.
✅ Trip Verified | Mumbai to Raipur. The fare for extra luggage is too high. No food is provided during travelling. I don’t think it’s worth paying 6000 for each flight and not getting any facilities. Please improve your service.
✅ Trip Verified | I travel with Indigo a lot and about half the time I regret it. They have all sorts of arbitrary rules that don't affect their ability to do their job but do affect your flight experience. For example, a few times I've arrived to my flight early due to a changing work schedule in time to take their previous flight going the same way on the same day. Every time they refuse despite having plenty of space - apparently they cannot tolerate changing my flight despite the fact that it would save me 4 hours of being away from my family and cost them nothing. Today they made me check my carry on because it was 8kg and over their limit of 7kg. Why do they care if that 8kg is carried in my hand or under the plane? Lack of flexibility and customer orientation on this airline is consistently staggeringly bad. And it really irritates my sense of efficiency and reasonableness.
✅ Trip Verified | Kochi to Hyderabad via Mumbai. I earlier travelled to cochin, it was delayed by 1.3 hours. This time they directly rescheduled my travel. I was supposed to travel from Cochin to Hyderabad via Chennai. But they had rerouted me to Mumbai then to Hyderabad. Before rescheduling directly they should have given me options of cancellation or showing next available flight options. I got delayed by more than 5 hours. Who would want to suffer without sleep for purely airlines mistake? When i ask for compensation they say you should have called before starting your travel.
✅ Trip Verified | Bangalore to Singapore. Horrible experience with check in staff at Bangalore. We had an onward flight from Singapore to Jakarta on Singapore Airlines. The check in staff refused to check us in saying we did not have Singapore visas. We explained that we were transiting at Singapore so did not need a visa. They refused to accept. I explained that at Singapore it is possible to freely transfer between terminals T2 & T3 without needing to pass Immigration. They refused to agree and insisted we required a Singapore visa. After much discussion they allowed us to board after they realized we possessed valid US & other visas. Wereached Singapore and there is no requirement to pass Immigration. Imagine if we did not possess other visas- would we have not been allowed to travel. Sad to see the poor quality of ground staff at Indigo.
✅ Trip Verified | Udaipur to Dubai via Delhi. I was travelling with my spouse, mother and infant. Udaipur - Delhi flight was delayed more than 2.5 hours and because of this I missed my Delhi - Dubai flight. No one from IndiGo was there to assist, I struggled for 5 hours at Delhi airport with my kid, they made me run between the counters. After struggle of whole night they arranged to fly in another flight but only for two people, I had to travel with my kid and mother leaving my spouse at Delhi airport. They arranged a flight for my spouse after 12 hours.
✅ Trip Verified | I am a frequent domestic flyer and several times I have traveled with IndiGo. Apart from one or two exceptions, every time the flight I booked was cancelled and I was re-booked on another flight. It was alright when the re-booking was done for another flight at the same time but lately the re-booked flights are at very inconvenient times. As a female passenger traveling alone, I could not accept the revised time of 21.50 reaching my destination at 23.05 for my last booked flight. The only other alternative for me is a flight one day later. Not to mention the unexpected delays in airport. I do not recommend IndiGo flights. The chances of getting your entire schedule messed up is pretty high with Indigo.
✅ Trip Verified | My wife travelled on Indigo flight 6E-459 from Mumbai to Chennai on 20/3/2018. She arrived late at the airport in Mumbai. There was a flash strike by Uber which she booked earlier and she had to take an auto at the last moment to travel from Thane to the domestic airport. The Indigo staff at the Mumbai airport were very helpful in arranging to board the aircraft at the last moment. She was travelling alone and had no knowledge of Hindi. The Ground staff of Indigo also arranged to send her luggage in another aircraft travelling to Chennai. We had a few tense moments till she arrived safely here at Chennai. To our pleasant surprise the baggage was also delivered personally by Indigo staff at Chennai within an hour. I wish to place on record my sincere thanks and appreciation to all the Indigo staff who helped her out both at Mumbai and Chennai.
✅ Trip Verified | Trivandrum to Bangalore. Airline provided special consideration to families with small kids so we also got the preference on boarding the flight first. The kids were provided with small Indigo passports by the hostess. The Kids and we as a family enjoyed the flight. We were provided with soft drinks and in one hour we landed at the Bangalore Airport. It was a good customer service from Indigo
✅ Trip Verified | Dimapur to Bangalore via Kolkata. I flew with IndiGo and received exemplary service. On my previous flights on IndiGo as well as Dimapur to Kolkata leg of this flight, I had inquired about buying the "Girl Power" Lapel Pin for my daughter and was told every time "not available". I inquired on this flight as well and the pin wasn't available but seeing the disappointment in my eyes, cabin crew immediately took off the Girl Power badge off her uniform and gave it to me. This level of service and concern is exemplary and way beyond call of duty - kudos for her generosity and to IndiGo for nurturing employees like her - way to go!
✅ Trip Verified | Chennai to Hyderabad and Hyderabad to Bangalore in February. Very pleased with this airline, clean aircraft, on time service, no luggage issues. I booked this trip from the US and everything worked out without any issues. Excellent value for money and way better than full service airlines I have flown within India.