Customer reviews

12/21/2018 B Singh

✅ Trip Verified | Ahmedabad to Bengaluru. The flight was delayed by an hour with no announcements to indicate the reason. Bad time management and customer service. Spicejet is much better and would recommend it over Indigo any day.

12/19/2018 Sarin C, Airbus A320 (320) seat 27A

The new seats in indigo airlines provides poor back and thigh support. I wonder how much extra profit airlines make by installing such low quality seats . Before i dreaded to travel on air india express . Nowdays the conditions of all budget Carriers are the same.

12/19/2018 Shefali Patel

✅ Trip Verified | Ahmedabad to Nagpur. No time management skills. they changed the gate number at the end moment no announcements were made. We were asked to stay in line for almost 1 to 1.5 hours. The flight was not on time. Will not travel on this flight again, worst experience ever.

12/8/2018 A S Kavya

✅ Trip Verified | Flew IndiGo from Bangalore to Thiruvananthapuram. The flight was 2 hours late upon departure. Boarding was already 1:30 hours late and an additional half hour waiting time in the plane. My 3rd delay experience with IndiGo. Extremely unprofessional service.

11/28/2018 G Barani

✅ Trip Verified | Guwahati to Hyderabad. I was charged a Rs 400 for an extra baggage of mere 1.5 kg. I paid the money. They charge on each and every service provided, however the customer care is pathetic. My flight is 2 hrs delayed and we are not compensated for that. If you can charge us on anything you like then we should be...

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11/26/2018 SeatGuru User, Airbus A320 (320) seat 1F

Row 1 has extra legroom

11/23/2018 P Veesai

✅ Trip Verified | Dubai to Mumbai. I paid for non-veg snacks and they say “mam we are only left with sandwiches” Why should i care what are you left with, what I ordered for should be served. The refreshments were served after 1.5 hours. I’ll never travel again by indigo and even wont suggest anyone !

11/20/2018 SeatGuru User, Airbus A320 (320) seat 13E13F

Great seats for a tall person like me, great room for the legs I can even cross them. And not very expensive to prebook.

11/19/2018 Sandeep Kulkarni

✅ Trip Verified | Pune to Ahmedabad. Although Indigo is good in time management and on time departure, they have deteriorated in terms of customer service. Although the flight was on time, it took 52 mins to receive the luggage. Also it was surprising that they put the luggage of two adjacently arriving flights on the same bel...

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11/11/2018 Jay Jayant

Not Verified | I flew with my family from Delhi to Guwahati. Indigo crew were super friendly and the flight was pretty comfortable. Service was good and attendants responded to requests, although the aircraft was nearly full. One of the hostess was nice enough and very professional, she actually made small talk with me about th...

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11/8/2018 Nikita Puri

✅ Trip Verified | Delhi to Jaipur. My flight was rescheduled without information and staff was rude. I was a regular traveller but this incident ruined my day and no initiative by the staff to satisfy the customer. I had an important meeting which was missed. Would never travel with indigo again

11/6/2018 Ahmad Shaik

✅ Trip Verified | Bengaluru to Visakhapatnam via Chennai. I had a flight from Bangalore to Visakhapatnam on the morning of 6th and my return was planned the same day around night timeframe i.e 9pm. And the airlines sends an email to me on 4th that they had changed the schedule of my flight from Bangalore to evening 5.55 pm. I d...

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10/15/2018 P Singh

✅ Trip Verified | Absolutely inflexible airline and understaffed. There was a misprint in the name due to auto-correct. I showed 3 different IDs (passport, driver's license from India, driver's license from another country) so that they can correct my name but to no avail. They are completely understaffed and unprofessional abou...

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10/4/2018 H Gadesse

✅ Trip Verified | I was flying from Dubai to Bangalore and the luggage policy is 30 kgs check-in and 7 kgs hand luggage. My check-in luggage was 22 kgs and I thought I would move my extra kgs to the check-in, but at the check-in counter, even though I put both pieces of luggage together the guy told me, it’s ok, you can put it...

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10/2/2018 S Najida

✅ Trip Verified | We had to face a serious issue with our connecting flight from Kolkata to Delhi. We checked in along with our luggage around 2am in the morning for our 6.05am flights to Delhi. However, unfortunately, we still missed our flights.We walked in when the flight status was still showing as "boarding", there were no...

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9/24/2018 John Maynard

✅ Trip Verified | I used Indigo for the first time yesterday. All went very well but for the very last leg back to Chennai. I had requested a wheelchair for all legs of the journey but nothing turned up in Chennai! Eventually the crew left, the Captain left, Co-pilot gone, I had been told to wait so eventually I asked again and ...

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9/3/2018 K Mahuddin

✅ Trip Verified | Hyderabad to Sharjah. Shortly after boarding the above flight I was having dizziness. After 2 hrs of boarding, I realized the vomiting sensation & was prepared to use the Toilet & in front of Toilet I collapsed like a Blackout. However, the flight crew done everything by calmly and professionally organizing me...

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9/1/2018 G Eardly

✅ Trip Verified | I had the opportunity to fly with IndiGo on the 15th of August 2018 from Doha to Mumbai. Always having flown Qatar Airways I had to choose IndiGo due to the time slot. Well, a low cost airline in really had no expectations but at least a decent and hassle free experience as they claim to give. I checked in at t...

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8/7/2018 Chinmay Natu

Not Verified | Singapore to Pune via Chennai. It was reasonably good flight. Specially it was on time. Connection was swift. Ground staff was little rude but cabin staff was very good. I think it was quite value for money service as it was cheap ticket to Singapore. Quite minimalist flight service as expected for a cheap ticket...

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7/30/2018 Arsha Ignatius

✅ Trip Verified | Mumbai to Kochi. On time. Not a minute late. Everything was on time. Service is great. Food options are limited. The blue is very pleasing to the eye. Well-organised and a reliable airline. Totally recommend it.