Israir Airlines

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22 Israir Airlines reviews

12/18/2017 Hendrik Nyman

✅ Trip Verified | Tel Aviv to Podgorica. Since there was no on-line check in, and the self service check in machine refused to let me check in I had to stand in a very long line even though I only had cabin luggage. For a long time there was only one line for this flight, even though there were lots of people in the line. Finally they opened one more desk, but check in seemed very slow. The flight was actually operated by Travel Service, with a not very new Boeing 737. At least the flight was far from full, so I could move away from the seat where I had been placed. There was not much leg room, but since it was not full it was ok. Take off was delayed because there was some kind of malfunction of the plane, which was not very surprising. But after a restart it worked as it should. I was looking forward to a cup of coffee, and since this was a low cost airline I expected to pay for it. But I was very disappointed when the only thing served was water and some kind of horrible plastic wrapped muffin. There was nothing else available, not even for money. It is nice to have a direct flight from Tel Aviv to Podgorica, but that is the only reason to choose this airline.

10/17/2017 Amnon Meisels

✅ Verified Review | Tel Aviv to Thessaloniki. Israir sells tickets for its flight that have the look of regular flights, not charter flights. It then changed the times of flight in advance (i.e. no delay or unexpected problem) by 2-3 hours. This moves the flight time from a premium time, like 10:30 am, to a very unappealing time-slot. In our case the outbound flight was 5:30am and 2 hours in advance! Next, it uses some unknown charter flights company and not its own airplanes and crews. In our case it was a Czech Republic company one way and a Slovenian one the other way. Finally (and probably as a result of the above) it uses horrendous planes with impossible seating. To the extent that we were delayed in boarding because a lady had to be assisted by a stewardess in squeezing into her seat.

3/26/2017 Daniel Cohen

✅ Verified Review | Eilat to Tel Aviv. The plane arrived 15 minutes late, but that was ok. The boarding was quick and nice. The cabin crew was good, nice and helpful. 20 minutes on the flight and we got some snacks. I love Israir's snacks. Of course you could get some water with it. The landing was pretty shaky.

9/14/2014 Corinne Sauer

We used Israir last summer for a flight Tel-Aviv Rome and Rome Tel Aviv. The flight was moved a day earlier on the way to Rome and one day later for the return flight. So using Israir is like not having a reservation! We tried again today to fly Israir from Tel Aviv to Eilat the flight is now 4 hours late - considering it takes 45 minutes to fly to Eilat!

10/22/2013 M Günther

More than 3 hours late no excuse me no meal voucher no information. The unfriendly staff were overwhelmed. My flight was from Tel Aviv to Berlin. They changed the flight time from 7 to 5 am the aircraft arrived 3 hours later at 9am. During the flight than the meal and drinks were not free! I can only advise again this company!

10/20/2013 R Kordof

After reading some of the less stellar reviews online and being unable to reach any English speaking staff on the phone who could verify the in-cabin luggage dimensions I was naturally apprehensive about the flight from Tel- Aviv to Nice on Monday September 23 2013. To my pleasant surprise the entire flight experience was excellent. The plane was clearly in great shape a relatively new aircraft with leather seating and spotless interior. The departure and arrival were pretty much on schedule. The fact the departure from Ben Gurion airport was using a shuttle bus and not a jetway reminds me to warn any future passengers during any unlikely (but possible) inclement weather to dress accordingly or bring an umbrella for the extended exposure to the elements while trying to board an outdoors staircase. Other than that I thought the whole experience was most pleasant and I would have no qualms about flying Israir again.

7/15/2011 Sanuel Himelstein

Rome-Tel Aviv. Everything about the trip was a pleasure. The plane left almost on time (20 mins later than scheduled but this was already viewable 12 hrs before the flight). Needless to say we arrived on time. Considering we flew from midnight until 3:30 a.m. Rome time we assumed we would get very little - if at all - in the way of snacks. Wrong! Almost immediately each person received a bottle of water. This was followed by a choice of a salad or a quite hefty sandwich. Finally they served tea and coffee. And this in a 3hr flight! The staff were courteous and effective making the flight a really enjoyable one.

8/4/2010 Jonathan Fain

One way ticket from Tel Aviv to Rome. The aircraft is half empty Israir really don't know how to sell those tickets. I asked for vegetarian food and got a weird sandwich no expectations there. Overall it is a good airline. Service is good.

4/2/2008 A Shneyderman

JFK to Ben Gurion and back. The two worst flights of my life. The return flight was about as close to hell as I think you can get on Earth. To say it was tight is an understatement. I'm 5' 6" tall and my knees were in the seat in front of me the entire time. This time the plane was a Portuguese company with their own staff. They did not answer the call button. The flight had a stopover in England for refueling which we were not told about. They also did not have any sort of order or pattern which was obvious when it came to food. One side would be served about 15 minutes before the other side. And the food was either scalding hot (I burned my finger tips trying to get the lid off) or it was cold. The return flight was 17 hours long and we got 2 very small meals the entire time. When I say small vegetarian breakfast consisted of 2 cherry tomatoes and 3 cucumber slices some olives and a packet of soy product which tasted so sweet it was unbearable. They had 'muffins' and 'fruit' for a few hours between dinner and lunch. On the way there they did give us slippers that were useful and on the way back we got an inflatable pillow and eye mask. But this meant there were not enough 'real' pillows to go around and a travel pillow on an aisle seat is not very useful. Also towards the end of the flight only one bathroom still had toilet paper. The rest were out of toilet paper paper towel and facial tissue hours before the flight ended.

4/1/2008 D Singer-Frankes

They cancelled flights 3.5 months after purchase 2 weeks before departure. Instead of non-stop JFK to TLV both ways we got long layovers in Europe (incl one at Athens airport !) while traveling with young children. Their food tasted terrible but it was better than no kosher food provided (which is what they stuck us with on Olympic air 10 hours from Athens to JFK due to the bump). No offer of compensation. Treated us like dirt. Once in Israel changed our departure again without asking us meaning we were bumped onto a different flight than our sibs and cousins plus had to check in at 3am with a 5 year old. Brings the stereotype of nonexistent Israeli ethic of customer service to life in most unpleasant way. Spend a few more dollars to fly on a real airline - beware !

3/19/2008 Simon Laqueur

A320 - flew for the first time with Israir on March 17th and it will also be the last time. I literally only had 2 fingers worth of space between my knees and the seat in front. IFE non existent. I must attempt to get exit row when I return. Israir will be on my blacklist "to be avoided at all costs".

1/21/2008 A Beattie

I flew Israir and was thoroughly disappointed. I did not mind the extra random searches that took an extra hour and included 5 physical searches from different people. What I did mind was that they took my luggage and searched it without me being present and also they took all my hand luggage and left me with nothing for the flight (I flew from Berlin to Tel Aviv.) The flight itself was unbearable. we were crammed in so tight that there was absolutely no room to move and when the person in front of me reclined his seat I could not eat properly. the food was sub-par and the passengers seemed to never be in their seats. I will never recommend them to anyone

10/22/2007 M Steuer

Premium Class from New York to Tel Aviv. It's a budget form of business class but service was excellent seating quite comfortable compared to coach seats and pricing very reasonable. They give you free passes to the business class lounges at JFK and Ben Gurion Airports. Although the Ben Gurion Airport's Dan Lounge was crowded and not very comfortable the JFK lounge in Terminal 4 was a very pleasant place to wait. This fare was well worth the money less than half of other airlines' business class.

10/22/2007 M Steuer

Premium Class from New York to Tel Aviv. It's a budget form of business class but service was excellent seating quite comfortable compared to coach seats and pricing very reasonable. They give you free passes to the business class lounges at JFK and Ben Gurion Airports. Although the Ben Gurion Airport's Dan Lounge was crowded and not very comfortable the JFK lounge in Terminal 4 was a very pleasant place to wait. This fare was well worth the money less than half of other airlines' business class.

9/10/2007 M Fine

Stansted to Tel-Aviv. Flight was cancelled and no one bothered to tell us. We were told to turn up the same time tomorrow. Lucky I telephoned before we left home as the plane did not turn up for 28 hours after it was meant to leave other people not so lucky and spent the whole day at the airport. Staff were rude. Complained on the telephone and was told 'what do you expect.' Wrote to complain told to wait 8 weeks for response. 3 months later wrote again and still waiting for response. Would never fly or recommend this company rude useless.

9/10/2007 M Fine

Stansted to Tel-Aviv. Flight was cancelled and no one bothered to tell us. We were told to turn up the same time tomorrow. Lucky I telephoned before we left home as the plane did not turn up for 28 hours after it was meant to leave other people not so lucky and spent the whole day at the airport. Staff were rude. Complained on the telephone and was told 'what do you expect.' Wrote to complain told to wait 8 weeks for response. 3 months later wrote again and still waiting for response. Would never fly or recommend this company rude useless.

6/4/2007 A Rhodes

TLV-JFK. I flew El Al on the way to Tel Aviv and had a decent flight. coming back on Israir I did not know what to expect. By far the most cramped plane I have ever seen. I am very tall and sitting in my seat my knees were jammed in the seat in front of me. Seeing that this was going to be twelve hours of sheer hell I asked for a seat in an exit row and was surprised to get one. Besides the flight attendant who granted my seat request change the rest of the flight attendants were some of the rudest I have ever seen. One pushed me aside to get past me in the aisle and I witnessed others screaming at passengers for no apparent reason. The food was barely tolerable pasta had a weird filling that may or may not have been meat or chicken. I do not know or do not wish to know one bite was enough. To dull the pain of the flight the red wine provided was decent to allow me to sleep for the majority of the flight. I recommend paying the difference if there is one to fly on ElAL or Continental and be treated with a little dignity and have just a tad of comfort on the flight

6/4/2007 A Rhodes

TLV-JFK. I flew El Al on the way to Tel Aviv and had a decent flight. coming back on Israir I did not know what to expect. By far the most cramped plane I have ever seen. I am very tall and sitting in my seat my knees were jammed in the seat in front of me. Seeing that this was going to be twelve hours of sheer hell I asked for a seat in an exit row and was surprised to get one. Besides the flight attendant who granted my seat request change the rest of the flight attendants were some of the rudest I have ever seen. One pushed me aside to get past me in the aisle and I witnessed others screaming at passengers for no apparent reason. The food was barely tolerable pasta had a weird filling that may or may not have been meat or chicken. I do not know or do not wish to know one bite was enough. To dull the pain of the flight the red wine provided was decent to allow me to sleep for the majority of the flight. I recommend paying the difference if there is one to fly on ElAL or Continental and be treated with a little dignity and have just a tad of comfort on the flight

5/4/2007 M Pouman

JFK to Tel Aviv recently. It was one of the most uncomfortable flights I have ever taken. The plane was a Boeing 767 - kind of small for such a long trip. Israir tries to make up for this by packing in as many passengers as they possibly can. The rows were way too close together. I am not a tall person and I was completely squished. When the person in front of me reclined even a little bit the back of his seat was pressing against my knees. The staff tried to be nice but they were apparently finding it difficult because the passengers were so grumpy and uncomfortable. During my visit to Israel I also took a domestic Israir flight from Tel-Aviv to Eilat. No complaints about that one.

5/4/2007 M Pouman

JFK to Tel Aviv recently. It was one of the most uncomfortable flights I have ever taken. The plane was a Boeing 767 - kind of small for such a long trip. Israir tries to make up for this by packing in as many passengers as they possibly can. The rows were way too close together. I am not a tall person and I was completely squished. When the person in front of me reclined even a little bit the back of his seat was pressing against my knees. The staff tried to be nice but they were apparently finding it difficult because the passengers were so grumpy and uncomfortable. During my visit to Israel I also took a domestic Israir flight from Tel-Aviv to Eilat. No complaints about that one.