Japan Airlines (JAL)


Customer reviews

5/29/2019 Mika Saka

✅ Trip Verified | Los Angeles to Jakarta via Tokyo. The cabin crew was so friendly and polite. They smile from the heart. The food was terrific, it was amazing. I will use this airline again.

5/28/2019 Ngoc Nguyen

✅ Trip Verified | Los Angeles to Ho Chi Minh City via Tokyo. I was very frustrated of how JAL treats its customer in my latest flight. My flight was through 02 transits each for the arrival and return trip, and most of the flights which were run in cooperation between JAL and American Airlines had at least 30 min delay but I wa...

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5/18/2019 Abdallah E, Boeing 787-8 (788) Layout 1 seat 47G

Economy YVR-NRT return in May 2019. 2-4-2 seating provided wide aisles which made the seating and meal service feel less crowded. Seat pitch was a bit tight, especially if you put a water bottle in the seat pocket. When the seat in front is reclined fully there is very little room in front of you. The flight entertainment sy...

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5/6/2019 L James

✅ Trip Verified | Singapore Changi to Tokyo Narita. The best thing about Japan Airlines was that, among other airlines I had flown with, they had the most polite and courteous cabin crew. In other areas, there was not much to pick on either. The seat was quite comfortable with a rather generous amount of leg space (I am 176cm ta...

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4/26/2019 L Tran

✅ Trip Verified | Japan Airlines offers 2 nonstop flights from New York JFK to Tokyo, and this is the later one to the more central Haneda airport. The airline is one of the 4 main operators at JFK Terminal One, but it is the only of the 4 that does not have its own lounge at JFK. They offer their premium passengers access to Lu...

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4/23/2019 C Edwards

✅ Trip Verified | Lots to like about this flight but are few negative points. The good: Great value as purchased 9 months in advance and travel was at Easter, excellent check-in, lounge given OW Status, boarding was efficient and on time departure. Midnight departure so snack bag and water given less than 10 mins after seat belt...

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4/21/2019 Abdallah E, Boeing 777-300ER (773) seat 56A

I flew from Chicago to Tokyo on this plane in seat 56A and sat in 56K on the return. Both seats were good. I had zero issues with the recline, seemed to be a full economy recline. The leg room is GREAT with this seat. I was able to put my outside foot between the seat in front of me and the body of the plane. I used the area nex...

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4/16/2019 S Parker

✅ Trip Verified | Seattle to Tokyo Narita. Not a good experience. Cabin crew were fantastic and graceful but the seat - one of the newer lay flat suites was clostrophobic with the divider up. Hate the Boeing 787 electronic window blinds because they do not get completely dark - on a flight heading west, they do not stop the sun...

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4/3/2019 John Duffus

Not Verified | Seven hours in economy can make for a long flight. This evening's JAL Boeing 787 from Tokyo to Bangkok could hardly have been bettered. The seats are comfortable, the always smiling FAs were charming and the IFE extensive enough to while away the flight. Narita is not my preferred airport out of Tokyo because of ...

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3/25/2019 Abdallah E, Boeing 777-300ER (773) seat 7A

The seat is very convenient at the front of the cabin. However it is right behind the lav/galley so you do get a lot of traffic passing by and hear the toilet flushing. It's not quite yellow but be aware. For a daytime flight, I found it enjoyable. Being in a private space next to the window was very nice

2/24/2019 G Scheeren

✅ Trip Verified | Tokyo to Taipei. First the flight was delayed at the gate after boarding for more than 45 minutes, taxi for another 30 minutes. So the plane was late leaving and late arriving in Taiwan. The food was so so, for business class, really it could have been better. Gate staff also were not well organized. It is sur...

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2/16/2019 Randy Pouley

✅ Trip Verified | Vancouver to Bangkok via Tokyo 2 weeks ago. First sign of trouble began when we started circling Narita and crew warned us there would be a delay in landing. This made me nervous as my connecting flight to Bangkok was in 1.5 hours. We circled for nearly an hour before the captain came on the intercom and said ...

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2/14/2019 C Keale

✅ Trip Verified | Jakarta to Vancouver via Narita. My wife and I flew this routing. The seats on plane (both segments on Boeing 787) from Jakarta to Narita we’re far superior than seat from Narita to Vancouver. Cabin staff on both legs were all very friendly, very professional and deserve high marks. The inflight entertainment ...

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1/26/2019 H Foxton

✅ Trip Verified | Lounge access with JAL premium economy experience is fab. 9am Sydney-Tokyo and Sydney Qantas Business lounge was excellent - barrister coffee and all cold and hot breakfast food was fresh . Boarding no hassles, FA's warm and friendly. Premium economy seats are best in class, loads of leg room and hard shell re...

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1/21/2019 C Stirdan

✅ Trip Verified | Tokyo Narita to Melbourne. The check in was easy. We were in the economy class and the seat was comfortable enough for 10 hours flight. The lavatory was quite big. The food/dinner was good too but for the second meal wasn’t that nice/fulfilling. It was a 10 hours flight so the airline should consider giving su...

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1/12/2019 SeatGuru User, Boeing 777-200ER (772) Layout 4 seat 57D

Proximity to the lavatories and galley may be bothersome, but this seat despite being in the last row has full recline.

1/2/2019 Shi Wang

✅ Trip Verified | Beijing to Tokyo. Very helpful land and cabin service. Food is comparatively good in the economy class. The aircraft isn’t the newest 787-9 but still feel good and comfortable. Overall satisfied like other Japanese flights.

12/29/2018 Khanh Nguyen

✅ Trip Verified | Ho Chi Minh City to Tokyo. I had the worst experience ever after years of flying. First there was a one hour delay (JL070), we was disgrunted but let it go. Then after we settled in the aircraft for an hour without moving anywhere, they finally announced that the engine broke and will take 1 hour to fix. I am c...

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12/26/2018 W Nadenski

✅ Trip Verified | Okinawa to Tokyo. My daughter and I just took a mini vacation to Tokyo we flew on Japan airlines. After we arrived in Tokyo my daughter was informed that her dog was in the hospital and very sick. She tried with many different employees of Japan Airlines to change our flights to fly back earlier but they refu...

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12/10/2018 Bruce M, Boeing 787-8 (788) Layout 1 seat 7K

Lots of legroom but a cocoon style shell angle flat seat which is hard to sleep in. By contrast the 767 has a much nicer lay flat design. What were they thinking?