Japan Airlines (JAL)

Fleet


Customer reviews

11/28/2018 S Garhan

✅ Trip Verified | Helsinki to Tokyo Narita. It is 10 years since I flew JAL and I was very impressed with the improvement. Charming ground staff in Helsinki and the crew have their mojo back and were faultless despite a full flight. The meal was good and it was nice to get flavoured steamed spinach as the "salad" instead of the...

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11/24/2018 Michael Little

✅ Trip Verified | Melbourne to Osaka via Tokyo, transferring from Narita to Haneda in Tokyo. Overall this was quite a disappointing experience, considering how much more expensive JAL is on this route than other carriers with a single stop. On all legs the cabin crew were great - very welcoming, responsive to requests and eager...

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11/23/2018 Roger Stone

✅ Trip Verified | Sydney to Tokyo Narita. Sadly disappointed by Japan Airlines. While the crews and seating were superb the meals in premium economy (and economy) were just plain awful. I like Japanese food very much but, except for the Udon-in-the-Sky snack, the meals, especially on the Sydney to Narita leg were disgusting. E...

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11/13/2018 Michael S, Boeing 777-200ER (772) Layout 4 seat 23B

The bulkhead seat (economy first row) has a lot of leg room

11/12/2018 George S, Boeing 777-300ER (773) seat 17J

Meals served in boxes - like takeout from a Chinese restaurant. Tray table poorly designed, video sound very poor. My flight from LAX to NRT on AA was much superior than the JAL flight in almost all regards. Oh yes, and very tight seats, and I'm an average sized guy (170lbs)

11/10/2018 SeatGuru User, Boeing 787-9 (789) Layout 2 seat 19HAND21H

Sat in 19H from NRT to KUL and 21H from KUL to NRT. Comfortable seats with bug legroom. I didn't feel sitting in 21H bothersome because of proximity to the restrooms and the galley.

10/31/2018 Adiba Minasian

✅ Trip Verified | This is my first time using Japan Airline, I flew from Bangkok to Tokyo, flight# 708, and from Tokyo to Los Angeles, flight# 62, on October 27, 2018. I would like to thank the flight attendants who were extremely caring, the took care of me. Thank you very much and keep up the good work.

10/29/2018 SeatGuru User, Boeing 787-9 (789) Layout 1 seat AWESOMEPREMIUM

Sat in 20H Syd-Narita: Very comfortable and even though had a few times i got a little sore, a quick move around sorted that out. Excellent leg room. excellent plane. Would fly this again.

10/29/2018 SeatGuru User, Boeing 787-8 (788) Layout 2 seat 20H

Awesome Premium Economy Seat - more than enough legroom and width - I also sat in 20K and there was enough room to get in and out without 20H having to get up. Highly recommend - the 787 was whisper quiet too - you could hear people slurp their noodles. Also its a lie diagonal but flat experience so very comfortable, even got a ...

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10/8/2018 Michael Schade

✅ Trip Verified | I was excited flying JAL longhaul for the first time. Checkin and fast lane Security Check took just 5 minutes. I had access to the JAL First class lounge due to my One World Platinum status. The lounge was very crowded and noisy on this Sunday morning. I was looking for a nice breakfast, but just some Croissa...

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10/6/2018 William Simpson

✅ Trip Verified | Bangkok to Tokyo Haneda. Outbound from BKK to HND has a different quality to the inbound. First off, lounge facilities in BKK are not very inspired, with poor food choices - including curry rice at 8 am and its accompanying smell. Boarding at the gate is by one queue for all class of passengers. In flight serv...

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10/6/2018 William Simpson

✅ Trip Verified | Tokyo Haneda to Bangkok. Ground services again slightly underwhelming, with limited food choices at Sakura Lounge. No priority security check permitted, despite travelling Business .Boarding bizarre to say the least, with 80% of passengers boarding through Business Class gate by dint of their airline membershi...

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10/5/2018 Jon Peahl

✅ Trip Verified | San Diego to Bangkok via Tokyo. I love JAL, they are my go to choice over the Pacific. I purchased a not-particularly discounted one way ticket on JAL through Expedia. I didn't realize that advance seat selection wasn't possible on this class of service, and Expedia didn't mention it. Here's where I became qu...

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9/27/2018 SeatGuru User, Boeing 787-8 (788) Layout 1 seat 8H

The angle "lie flat" is very uncomfortable. One continually slides down. Impossible to sleep.

9/10/2018 Brian E. Smith

✅ Trip Verified | Tokyo to Honolulu. I usually fly premium economy or business, if I'm lucky. I was terribly worried about this flight to and from Hawaii in the normal economy, but I was pleasantly surprised! They FA's were extremely cheerful and hard-working. The catering was adequate and delicious. The cabin kept very clean, ...

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9/9/2018 Clive Thomas

✅ Trip Verified | Booked as BA codeshare, but BA couldn't access JL to confirm a seat, so ended up in the middle NRT/HEL (19E). Actually worked OK because legroom and recline is so good. On time departure and arrival. This time DBML selections weren't as good for a diabetic, but crew intervened to provide food from C cabin to c...

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9/9/2018 Clive Thomas

Not Verified | JL PY cabin LHR/HND departing 0930 on a Sunday. Cabin full, aisle seat (19C) very comfortable, with great space and recline for PY (far superior to BA). Special meals delivered with a smile, and accurately designed for a diabetic. 15 minutes late boarding, 30 minutes early arriving. Onboard service great, as ever...

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8/27/2018 D Makani

✅ Trip Verified | Delhi to Dallas via Tokyo. The ground staff in New Delhi could not print boarding passes for my onward travel from Tokyo at Delhi at the checkin counter. When I asked them at the gate again they told it could have been done at checkin counter but can’t be done at the gate now. I reach Tokyo I am told to reach ...

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8/17/2018 S Mallidicie

✅ Trip Verified | I booked the flight on JAL website for the end of October 2018 to fly with the Boeing 787-9 not yet having tried. At the end of the purchase after checking my email, after 5 minutes I get an email alert that the flight booked from Helsinki to Tokyo started no longer at 17.05 as a reservation but at 17.25 and a...

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8/13/2018 SeatGuru User, Boeing 777-300ER (773) seat 10E

Flew NY to Narita. 10E Middle seat - great if you like privacy and quiet. I Loved it. Privacy screens go up when seat belt sign goes off. It's like you're in your own mini cabin - you have direct access (all be it a narrow one) to the aisle and you don't tread over people. Slightly less storage than being on an aisle seat - but ...

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