Japan Airlines (JAL)

Fleet


Customer reviews

8/4/2018 A Shimana

✅ Trip Verified | Bangkok to Tokyo. Old seats in a new aircraft, Boeing 787-8 worst customer service. Cabin staff service very poor. I would never spend money to buy their business class ticket. There are many other good service airlines in Asia

8/1/2018 depereda61, Boeing 777-300ER (773) seat 47C

Excelente trato del personal de abordo

8/1/2018 Sebastian Bichescu

✅ Trip Verified | This was my first time traveling with Japan Airlines and I could not have been more happier. I made sure to arrive early to check in as me & my partner could not find any seats together. Upon talking to the check in staff they were able to give us a free upgrade to premium economy in order to compensate not b...

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7/30/2018 O King

✅ Trip Verified | Flew Tokyo Narita to Kuala Lumpur. Check in line at Narita was not as efficient as expected of JAL and the queue was very long. Spent almost an hour in the line and the ground staff were not too friendly. Things changed on board as the service was impeccable as usual and the seats, in-flight entertainment, and ...

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7/28/2018 Bob F, Boeing 787-9 (789) Layout 2 seat 17A

The bulkhead premium economy seat has lots of legroom. If anything the problem is that the magazine pocket is too far away. It does lack storage during landing and takeoff and it helps to use the carry-on as a footrest. The Window seat also has room between the seat and window that can be used for stowage in flight. Overall the...

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7/12/2018 Michael V, Boeing 787-8 (788) Layout 1 seat 1G

Also all seats in first row should be yellow at least since the galley in use is not the midsection but up front. They even pin the curtains closed so you can't use the toilet. Very poor design and the shell flat neo seats are not fit for human use. AWFUL AIRLINE AND PLANE

7/12/2018 Michael V, Boeing 787-8 (788) Layout 1 seat 1G

You should color these red. THERE IS NO OVERHEAD STORAGE SPACE WHATSOEVER FOR THIS SEAT OR 1D. Leaves you to fight with passengers in AB and HJ for some overhead space.

7/4/2018 J Johnson

✅ Trip Verified | First time with Japan Airlines. The flight to Tokyo was late at night, so not much to report. The return flight was during the day and was mostly excellent. Highlights are the excellent service and the food. Just wonderful. Unfortunately, there are lows and they related to hardware and software. The seat is com...

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6/25/2018 SeatGuru User, Boeing 777-300ER (773) seat BUSINESS

The business class seats are a lot narrower than their Asian competitors like ANA and CX. with more seats per row.

6/21/2018 H Martin

✅ Trip Verified | Tokyo to Ho Chi Minh City. This is probably the best flight crew I have ever had. I lost a bag with souvenirs for my parents inside which is totally my responsibilty for losing it. I informed the police at the airport and he guided me to the information counter to the JAL staff. They were calling and running to...

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5/22/2018 Mike S, Boeing 787-9 (789) Layout 1 seat 3G

I flew to Tokyo from DFW on American in the their business class and returned on a code share flight with JAL. The difference was remarkable. American's seats were like a Lexus auto to the JAl seat was like a KIA. The JAL seat was like sleeping in a coffin, very long and narrow compared to American. The JAL seat had no storage. ...

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5/14/2018 SeatGuru User, Boeing 777-300ER (773) seat 46K

I flew this Japan Airlines Boeing 777-300ER configuration from LAX to Narita airport. Overall I was very satisfied with this economy class seat. Seat width and pitch are generous and in flight service was excellent. The seats can be a little on the hard side, but do have decent back support. This cabin layout makes long haul fly...

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5/8/2018 D Raldon

✅ Trip Verified | Tokyo to San Diego. I have had four Japan Airlines flights in the past 30 days, all the flights were in business class. There is a huge difference between the business class offerings of these flights. The 787 is a great aircraft. US Immigration in San Diego is quick and efficient. JL65/66 very poor and uncom...

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5/5/2018 SeatGuru User, Boeing 787-9 (789) Layout 1 seat 1K

I would avoid this seat; there is a lot of noise from the galley in front throughout the flight, enough that it made it hard to sleep. Better choices would be further back in the cabin. The second galley, behind row 4, was much quieter than the front because it was just bathroom traffic, no food prep.

4/17/2018 M Cheng

✅ Trip Verified | Singapore to Tokyo Haneda. This is one airline I would definitely fly again if heading towards Japan or onwards to USA. It represents great value for money when compared to other premium Asian carriers who charge 40-50% more for the same product / route. Haneda is a great airport and ground services are in li...

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4/6/2018 Brian E Smith

✅ Trip Verified | JAL didn't disappoint for the most part. The check-in at Haneda was fast and accommodating. I say accommodating because they checked my luggage all the way through to my final destination on American Airlines connecting flight, despite the fact that these were two separate tickets. It seems a small thing, but i...

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3/28/2018 N Shane

✅ Trip Verified | Tokyo Narita to Vancouver on Boeing 787-8 in Economy. Was looking forward to this flight but was really disappointed. The aircraft is one of the first generation 787 and although it's not that old, it felt that way onboard. IFE is using Magic V on this particular aircraft, there was limited content and only fe...

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3/21/2018 K Burlin

✅ Trip Verified | Tokyo to New York. Fast and efficient check-in at NRT; reliable, polite and thoughtful Japanese ‘omotenashi’ on-board service. FA checked with our group leader about student group member needs before departure, and followed up in flight. When they ran out of one of two dinner options at the back of the plane, ...

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3/21/2018 K Burlin

✅ Trip Verified | New York to Tokyo Narita. Return flight, same high quality service inflight as outgoing flight. Ground service at JFK a different story. Several check-in staff members unable or unwilling to speak Japanese to Japanese passengers, slowing check-in. Even with English-speaking passengers, check-in took 3x as long...

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3/15/2018 SeatGuru User, Boeing 787-9 (789) Layout 2 seat 4D

I took this aircraft KUL-NRT, the cabin is inviting, the seat space is adequate and comfortable enough. I am 6'5" tall and in the lie flat configuration i had no trouble stretching out comfortably enough. I slept very well with ear buds. the amenities kit is average, but has everything you might need. JAL cabin crew - excellent!...

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