Japan Airlines (JAL)


Customer reviews

11/6/2017 S Egan

✅ Verified Review | Tokyo Narita to Melbourne. Excellent business class seat and attentive service, Sat in 9C and you could not hear Premium Economy section. Son sat in 9A and loved the privacy of the window pod. Onboard WIFI the fastest and most reliable I have come across in the ski. Five star business class experience on-boa...

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10/28/2017 SeatGuru User, Boeing 787-9 (789) Layout 1 seat 17E

I am 6'3" tall and found the available legroom no different to other PE seats (I also flew sectors in 20Cx2 and 20H in the last month). My concern with the bulk head seats is the usual lack of storage and armrest screen and tray table which. Having to stow the screen in particular during take-off and landing is annoying.

10/22/2017 SeatGuru User, Boeing 777-300ER (773) seat 49G

For a coach seat, this aircraft is EXCELLENT. I flew this on JL61/LAX-NRT, and I was very pleasantly surprised by the generous amount of legroom. I'm 5'8" (173cm), medium build and the seat had enough legroom for me to cross my legs! On the way back, I flew JL60/KIX-LAX and boy oh boy, the 787 seat config was horrible and the le...

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10/22/2017 SeatGuru User, Boeing 787-8 (788) Layout 1 seat 24H

Horrible. Flying this 787 from KIX-LAX the amount of legroom you get resembled something of a standard domestic US flight. Flew JL61/LAX-NRT prior to this on 777 and I had enough legroom to cross my legs (I'm 5'8", 173cm) but not this plane. It's very tight and very uncomfortable for an 11.5hr flight. Avoid this 787 if you can a...

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10/15/2017 SeatGuru User, Boeing 777-300ER (773) seat 24K

This the best Economy seat I have ever sat in on a 777 (beaten only by some Middle-eastern and Asian A380 seats). Great leg room, great seat width. No equipment boxes stealing your foot space (despite an excellent IFE system with a huge movie choice and a large screen).

10/10/2017 F Regan

✅ Verified Review | Boston to Hong Kong via Tokyo. Really great service, however, long haul flights, the seating in business class is so uncomfortable. This was my first time flying JAL, and typically I would not write a review, but after clocking almost 40 hours on JAL in 1 week, I feel I need to point out the seating situatio...

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10/3/2017 SeatGuru User, Boeing 737-800 (738) Domestic seat 16C

The seating chart for this plane is deceptive. Going by SeatGuru, 16C looks like it has no seat in front of it, but the reality is just the opposite. There is a seat in front, it's just not useable--to the point where it actually has a triangular bump for a seat cushion and the words "Do Not Sit Here" embroidered into the head...

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9/27/2017 Richard Morecambe

✅ Verified Review | Tokyo Haneda to London. Flight was okay in business class on Boeing 777, not my chosen airline but paid for by client. I have used ANA on previous London/Tokyo trips and ANA are superior to Japan Airlines, they seem more international and staff are much nicer. Check in and lounge in Tokyo was efficient (loun...

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9/24/2017 SeatGuru User, Boeing 777-300ER (773) seat 11C

In the business class, the partition between seats blocks the outside view more than you think. If you think the outside vista is the important part of your flight, be sure to get window seat(A/K), although it tend to be occupied first.

9/23/2017 SeatGuru User, Boeing 787-8 (788) Layout 2 seat 20C

My family and I travelled Dec 2016 in 20A-C and 21A-C NRT-JFK. The proximity of the toilest t row 21 didn't present any issues, as I think the shell style PE seats insulate a little from any noise. We've chosen the same 4 seats for 2 sectors on the 789 next week (NRT-BOS return)

9/23/2017 SeatGuru User, Boeing 777-300ER (773) seat 17D

The curtains surrounding the lavatory mean that it is not generally a problem. The seat does suffer the exit row problem of being a little narrower thsn other premium economy seats as the tray table and screen are stored in the armrest.

9/15/2017 Edilberto Oliveira

✅ Verified Review | Singapore to Tokyo Haneda. The flight was delayed for 30 minutes which was okay. When I was boarding, there was two flight attendants standing by the door to greet and apologise for the delay to the passengers. After take off, dinner was served. I would say Japan Airlines has a good selection of meals in eco...

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9/13/2017 Roger Tilling

✅ Verified Review | What an exceptional First Class Journey from stepping onboard to leaving the door. I was greeted at the door of the aircraft and ushered left to seat 1A. I was instantly served Salon 2006 Champagne and shortly afterwards offered leisure clothing of my size, and offered that opportunity to change into it befor...

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9/7/2017 Andres Munevar

✅ Verified Review | Fukuoka to Tokyo Haneda. I purchased the ticket on this flight with the Visit Japan Fare option, it allows you to travel within japan on a flat fare of $100 per person one way. The only condition is you must be a foreigner living outside Japan with a passport to prove it. A friendly welcome was provided and ...

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9/7/2017 F Tranter

✅ Verified Review | Frankfurt to Tokyo in business class. Seats were quite confortable although rather narrow for sleeping, and the cabin was overheated for non Japanese passengers, but staff don't seem to care. I have now flown this route with LH, ANA and Japan Airlines, and have to say that Japan Airlines are below standards ...

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9/4/2017 Brian Smith

✅ Verified Review | Tokyo to Honolulu. This trip to Hawaii I splashed out on their premium economy. It is a great value considering the services provided. You get designated check-in, priority luggage check, and access to the Sakura Lounge at Narita. Because it was a late night flight, people like myself were eating full meals ...

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8/10/2017 Brian Smith

✅ Verified Review | Tokyo Haneda to Taipei. I usually fly premium or business, but since the flight was only 3 hours 40 minutes going down and 3 hours coming back, I decided to save money and fly economy. At Haneda, the economy check-in line was long but moved rather quickly. The staff were professional and it was running smoot...

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8/3/2017 SeatGuru User, Boeing 787-9 (789) Layout 1 seat 17A

Row 17 in Premium Economy has a small screen and small table that come out of the arm rest. Try other row 18 ,19, 20.

7/22/2017 Tomomi S, Boeing 787-8 (788) Layout 1 seat 47C

Dreamliner was a major let down. We took JAL61 LAX to Tokyo outbound (777-300ER), then JAL60 KIX to LAX on our return. The seat was uncomfortable. Barely any cushion on the seats which makes it really hard to sit on for 12 hours. The seat pitch significantly decreased compared to our comfortable outbound flight on the 777-300ER....

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6/30/2017 F Macie

✅ Verified Review | Busan to Sydney via Tokyo. Excellent customer service! I was 32 weeks pregnant at the time of travelling and without me asking for any assistance all the staff I encountered were genuinely hospital, diligent & attentive. The lady who helped me at the transfer desk in Narita airport led me to a seat so I coul...

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