Customer reviews

1/25/2019 S Malden

✅ Trip Verified | Cape Town to Paris. Untrained and disrespectful cabin staff. Most of the cabin crew did not speak English on an international flight (only French!). No service at all and once we asked for a tea we received arrogant responses. We travelled as a family with a baby and were promised a baby cot. The flight attend...

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1/5/2019 K Makrash

✅ Trip Verified | Mumbai to Paris. Excellent and clean Aircraft A340. Awesome Cabin service and cabin crew. Amazing food and drinks. Clean and comfortable business class seats, even though they are not lie flat, but comfortable sleep at an angle. The highlight is excellent on board crew, who took care of guests in an excellent ...

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12/18/2018 Michael Hallauer

✅ Trip Verified | Paris to Cape Town. This was my first and last trip using Joon. I usually fly to Europe using Emirates or Qatar Airways. This time I thought I would try out Air France's (or so I thought when I booked) direct flight to Paris from Cape Town. My first surprise was to find out that even though I thought I had boo...

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11/19/2018 Anoop Raina

✅ Trip Verified | Paris to Mumbai. Leg space is good along with inflight entertainment but everything else is not good enough. Untrained staff, not so comfortable seats. I mean it does not matter how many times you press the button to call hostess they just won't come. In 9 hour flight they served only twice and we were left hu...

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8/18/2018 Farhad Torabi

✅ Trip Verified | Rome to Paris. No entertainment on board, no food! Not even a snack for a 2 hours flight - Only water or coffee. The cabin was cold and they do not give you blanket. The crew was young, and seemed not serious in their post. Overall not satisfied.

7/23/2018 Brian Thompson

Not Verified | Paris to Cape Town. Flew Joon for the first time in July, it was the last leg of a very long flight from Memphis to Cape Town. There were some ups and downs with Joon.The flight was delayed by 2 hours (mechanical), when boarding everyone lined up, and they let on some passengers and then the line didn't move for ...

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7/2/2018 Kenneth Sandvær

✅ Trip Verified | Paris CDG to Oslo. High-price, high-density seats. The crew kept crashing with pax several times when serving from the trolleys. Crew uniform seemed like t-shirts and did not fit a crew. The crew made the wrong announcement before landing. As much as the crew kept smiling and apologizing it felt like the crew ...

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6/21/2018 R Balleche

✅ Trip Verified | Joon is low service and high-price and sub-par for me. High density seats, bad pay-catering bordering on the politically correct bio and modern food. I Check-in at CDG 2F is in a remote corner where you have to affix yourself your baggage tag, unsupervised. Passengers not being professionals, thev percentage ...

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6/20/2018 P Chaberre

✅ Trip Verified | Business Class on Joon makes no sense, with very poor catering and service. It is there only as Joon replaced AF on the route and they try to keep the Business traffic. Minuscule dinner but inedible. No drinks seconds or renewal offered, 2 uncomfortable rows. The pay catering in Economy is bad, the free one in...

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3/30/2018 M Saunders

✅ Trip Verified | Business Class configuration is unacceptable. The same as Economy Class! Besides, the seat itself was very uncomfortable, small and rigid. The food is decent and the staff (three very young girls with the leader not older than 26/27 most likely) very nice and polite but all in all I do not see a reason for payi...

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1/22/2018 S Makesch

✅ Trip Verified | Berlin to Paris CDG. This flight supposedly replaces the Air France flight between Paris and Berlin. Except the plane still has all Air France signs on it. It is somewhat difficult to understand for an ordinary customer why this relabeling to Joon should make any sense. Seats seem to be even more cramped, they...

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