Kenya Airways

Fleet


Customer reviews

1/25/2019 Cynthia Ojijo

✅ Trip Verified | Paris to Nairobi. The Kenya Airways crew must be the least informed individuals working in airline industry. They did not understand the language of my travel documents (Italian). So they delayed my boarding and when they finally figured it out, it was too late for me to board and they could not be bothered to...

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1/14/2019 S Waldang

✅ Trip Verified | Bangkok to Nairobi. Kenya Airways flight KQ887 was delayed by over 8 hours, they put us in a dodgy old and stuffy hotel in Bangkok overnight. Not only was the hotel room full of mosquitoes and horrible bathrooms but we also had an 8 hour lay over in (Nairobi which was not in our initial arrangements). We were ...

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1/8/2019 Peter Shih

✅ Trip Verified | Harare to New York via Nairobi. I was super excited to travel to Zimbabwe and see Africa for the first time and got the perfect excuse when one of my closest friends from college planned her wedding in Harare. My outbound flight on American Airlines was cancelled due to weather, leading to me missing my connec...

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1/6/2019 D Cobino

✅ Trip Verified | Johannesburg to Bangkok via Nairobi. The feeling I got flying Kenya Airways for the first and last time is that it’s missing a certain culture which is so important for customer loyalty. Our trip was the worst I’ve ever taken with any airline. And I’ve flown a lot. Everything was matter of fact. Except for th...

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1/2/2019 Andrew Bott

Not Verified | Johannesburg to Zanzibar via Nairobi. We booked our flights in Feb 2018 from CPT to ZNZ, 4 sectors with 12 hours of travel. 2 weeks before we flew we checked our flights and the final sector had been cancelled. With no Kenya Airways office in Australia, I went online and chatted to an agent who quickly solved the...

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1/1/2019 E Hareza

✅ Trip Verified | Nairobi to New York. Awful service, awful staff! Avoid this airline at all cost. Kenya Airways is not the pride of Africa. I'd say it's the shame of Africa. During the flight from USA to Nairobi, (14 hours long) There was a young man speaking really loud and saying inappropriate things. He was disturbing a lot...

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12/21/2018 David Ratsakatika

Not Verified | Our luggage along with everyone else who connected to Nairobi from Kilimanjaro on 15/012/18, did not arrive at Heathrow leaving us without clothes etc for three days. Our bags were returned Tuesday evening, however, were in a completely unacceptable state (both wheels ripped off as well as the handle). We asked f...

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12/17/2018 C Hasola

✅ Trip Verified | I am waiting here trying to board the flight from Entebbe to Nairobi. It’s really pathetic that the staff of the handling agent DAS do not inform passengers on checkin that the flight is delayed while delay information is already in google. There is no information updated on the screen and when you approach ha...

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12/11/2018 Boio Kudakwahe

Not Verified | My brother was to fly from Johannesburg to Zanzibar but the flight was overbooked and he was scheduled for another flight, hotel stay and voucher included. Next was having to pay $50 for has piece of check-in baggage less than 23kg. Third was demanding he has an affidavit to fly as he had a one way ticket or they...

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12/7/2018 Jente Goutier

Not Verified | Amsterdam to Addis Ababa via Nairobi. Horrible airline. Changed my flight significantly for no reason. I did not get any support, help or compensation. On my inbound flight I have to wait 7 hours more on a layover than on my original flight. On my outbound flight it is 24 hours in a country where I cannot escape ...

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11/27/2018 G Dowlen

✅ Trip Verified | London to Zanzibar via Nairobi. This airline has degenerated into a mess. Much talk of its recovery but i am afraid that is not evident. Please expect to have your flight cancelled and you will be put on a new route of their choosing. Expect the transfer counter to be manned buy up to 3 people (but only one ac...

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11/1/2018 SeatGuru User, Embraer 190 seat 11C

Good leg space

10/30/2018 Marina, Boeing 737-800 (738) seat 4

Staff is lovely but just flew 14+ hours business class from Accra to Dakar (via Nairoi) without individual screen or tablet provided for entertainment. This flight was overpriced compared to the available amenities and overall comfort. The Boeing 737-700 from Nairobi to Dakar was even worse as this one was a 9-hour flight witho...

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10/27/2018 Sarah Louden

✅ Trip Verified | Accra to Dar Es Salaam via Nairobi. We were supposed to be picked up from the airport in Dar Es Salaam by our tour guides and taken straight on a 3-day safari. We booked and paid for our flights with Kenya Airways 2 months ago believing Kenya Airways to be a reliable airline. When we arrived 2 hours prior to o...

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10/22/2018 J Marden

✅ Trip Verified | On July 2, my wife and I were scheduled to fly Nairobi to London on Kenya Airways, then on to the United States on Delta. I am a US citizen and my wife is a Kenyan citizen with a US permanent resident card (aka "green card"). All went smoothly until the agent checking paperwork at the gate immediately prior to...

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10/10/2018 Robert du Plessis

✅ Trip Verified | On the 10th July we were returning from Cairo to Johannesburg via Nairobi. Flight from Nairobi to Johannesburg was delayed and this resulted in additional costs been incurred by my family. The airline staff were very unhelpful and not interested in the implications caused for us caused by the delay resulting i...

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9/16/2018 Annette Gordon

✅ Trip Verified | Johannesburg to Nairobi. This airline lost our luggage for 7 days. Our dream holiday was a disaster. Could not get hold of any of their baggage handling departments in either Johannesburg or Nairobi. Many many emails to customer services all went unreplied. According to hotel staff in Nairobi this is a very re...

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9/6/2018 E Gamarte

✅ Trip Verified | I can only recommend to anyone to avoid this airline. I would even pay a bit more, just to avoid Kenya Airways. First, our flight was canceled and we were given no information as to why. The next one went only 24h later. During this time, they provided us accommodation, but only two meals. When I asked for a th...

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8/28/2018 T Daleymi

✅ Trip Verified | Kigali to London via Nairobi. Lost Luggage I missed a connecting flight to London due to multiple delays. The departure time on the ticket is just a suggestion. I and my friend were on 4 different flights and all the flight were delayed which makes me think the issues with my flight was not an isolated or rare...

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8/28/2018 Everjoyce Manera

Not Verified | On the 30-07-2018 my 2 year old granddaughter and I were on a return flight from Harare to Bristol via Lusaka, Nairobi and Paris. When we arrived in Lusaka (Zambia) we were informed that the plane was technically unfit to fly to Nairobi. This caused an unexpected 6 hour delay in Lusaka. In Lusaka no announcement ...

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