KLM

3.5
1,046

KLM Fleet


1505 KLM reviews

4/30/2019 H Knoben

✅ Trip Verified | Bangkok to Amsterdam. Some delay, chaotic incheck and rude staff. Lack of meals onboard especially when you sit in the back of the airplane. No extra services (like in the past). Only sorry or arrogant behaviour. Seats that malfunctioned during the flight. Staff didn't stop her but encouraged her. Gave her a V...

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4/30/2019 Marco van Zoest

✅ Trip Verified | I flew to Venice to enjoy a week of paragliding with some friends. When I booked the ticket, I had to pay extra for checked baggage (standard for most airlines) but KLM decided not to load the baggage onto the aircraft. This looks like a new little trick to make extra cash. Overbooking the bagage and then send ...

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4/29/2019 SeatGuru User, Boeing 787-9 (789) seat 14A

Traveled from Amsterdam to Delhi and this seat is very nice. Economy comfort one is cheaper when you upgrade after checkin opens. You can sit there folding your legs even and still some space will be available for medium built guy/girls. No problems with the electronic equipment. No difference in food. Just the seat is nice ,...

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4/28/2019 L Ford

✅ Trip Verified | The staff were very friendly on the planes. The KLM app was a lifesaver and had all the information we needed so would definitely recommend people downloading this app when flying. On our way there the plane took off 40 minutes from the time it was suppose to and on the way back it took off 45 minutes from whe...

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4/27/2019 E Genis

✅ Trip Verified | Smooth ground service, attentive, smiling and capable cabin crew. You do not encounter complimentary wine in many short haul flights, their Sauvignon/Chardonnay accompanied this flight very well. Wraps were served. No complaints at all. A very pleasant flight.

4/26/2019 Maheen Ahmed

✅ Trip Verified | London to Rio de Janeiro via Amsterdam. I am so appalled by the customer service of this company. I travelled with them twice in 2 years and both times they delayed my luggage. After an 11 hour flight I was told that I would be missing my luggage for 2 days (and both were 6 day trips). What was more annoying ...

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4/25/2019 D Garnavin

✅ Trip Verified | Southampton to Amsterdam. This company should not be operating. They issued the wrong ticket, misleading me in my luggage allowance and then never followed it up to say it was wrong, followed by a suspension of service, moving our flight to a different company who’s luggage policy is completely different to th...

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4/24/2019 E Genis

✅ Trip Verified | Amsterdam to Berlin. As a foreigner who lives in Amsterdam, KLM eventually became one of my favorite airlines. But their 737-700's are pretty worn and outdated that all beg for renovation or retirement. Upgrading to Economy Comfort usually helps, in terms of better seat pitch, however for short-haul flights li...

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4/24/2019 Sanchayan Rajeetharan

✅ Trip Verified | Amsterdam to Helsinki. Very good crew and hospitality. Tasty foods and cakes. Smiling and happy crew. On time performance. I wish i have more food or on time purchasable foods.

4/23/2019 Abdallah E, Boeing 747-400 (744) Combi New Business seat 43H

There is not a good seat on this cramped aircraft unless you pay the extra for legroom or economy comfort. I love KLM but will avoid this ancient aircraft in future. Knees so squashed, I need an ultrasound to see why they swelled so much thx to the woman in front who was reclined the whole 8 hrs. IFE is ancient, no power supply....

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4/22/2019 Abdallah E, Boeing 737-800 (738) seat 18F

These seats are very tight, both width and pitch. They are quite uncomfortable, particularly for longer flights such as my flight from Tel Aviv to Amsterdam. I will do whatever I can to avoid this plane in the future. The 'business' seats are just the same as the economy seats, although in theory the pitch is 3" more. Rows 1...

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4/22/2019 Xoliswa Khumalo

✅ Trip Verified | Johannesburg to Manchester via Amsterdam. Poor service at check-in desk in Johannesburg, I checked in 2 hours before boarding time. I was told by the staff they are waiting for seat, when I asked how long they didn't know. After waiting for 30 minute asked what was going on and was told the flight was over b...

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4/20/2019 Jonathan N, Boeing 747-400 (744) New Business seat 14A

Economy Comfort still uses an old-style cabin equipment set. No power, no touch-screen, brightness of screen is extremely low even on maximum brightness. Plenty of overhead storage and legroom however.

4/17/2019 Thomas Toulemonde

✅ Trip Verified | Paris CDG to Amsterdam with KLM. Average service for the Class. Some delay at CDG. Priority passengers must do their own check in. The airline lost my baggage. It has been 4 days and have not been contacted by the airline. Service totally absent.

4/17/2019 E Edwards

✅ Trip Verified | Edinburgh to Amsterdam via Helsinki. Great customer service on board, food is good enough. Had some trouble catching my connecting flight on my way to Edinburgh (which was mostly on me to be honest, but plane arriving a bit late was a part of it), but absolutely no trouble on my way back home. Every flight atte...

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4/17/2019 Hazel Gibbs

✅ Trip Verified | I got from Oslo to Amsterdam without incident. The catering was OK. However, the flight which was operated by Stobart was half an hour late departing. The crew spoke english with a strong Irish accent which was difficult to understand. The KLM booking site needs improving and the “ welcome home” email did not ...

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4/16/2019 H Kim

✅ Trip Verified | Beijing to Newcastle via Amsterdam. The actual flight was ok. Nothing special. But the worst part of this whole ordeal was the way they handled things behind the scenes. On my way to Newcastle they lost my bag. Ok no problem. Mistakes can happen. I get my claim reference number and then get a text the next day...

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4/12/2019 Engelie Beenen

✅ Trip Verified | Excellent customer service desk of KLM! We needed to reschedule some tickets, due to the problems with Jet Airways. When you call their customer service center, they picked up the phone in 1 minute - - they know already based on my phone who I am - for whom I booked - the problem and - within 2 minutes they ...

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4/9/2019 E Mandalesh

✅ Trip Verified | Amsterdam to Montreal. I had a bad experience during my last trip. I was supposed to initially board on an AtlasGlobal plane from Istanbul to Amsterdam, and then after 2 hours of layover get on the KLM plane towards Montreal. Original plane takeoff time in Istanbul was scheduled at 10:40 AM , but the boarding ...

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4/8/2019 Adrian Suharto

✅ Trip Verified | Singapore to Denpasar. I am a platinum member on Finnair and I have never encountered such awful service on an airline. I flew KLM a few times in the past (even this same route), and it was actually pretty good. I know this flight was different when the stewardess told me ‘We don’t do that in this route’. What...

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