Customer reviews

9/9/2019 Kim Taylor

✅ Trip Verified | Kilimanjaro to Amsterdam in July. Worst flight of my life. Had a passenger get on and worst body odor ever, it literally made me ill. Flight attendants thought it was funny. Sprayed light mist in my area and then laughed when I sat on flight attendant jump seat for 4 hours. Would not move me and I offered to ...

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9/9/2019 Eyal Weizmann

Not Verified | My family and I flew Tel Aviv to Bali via Amsterdam for our holiday. We were with 10 of us in total. We found KLM to be satisfactory. We had a long layover in Amsterdam. The service on the ground and in the air were good, special meal kosher food can be better though. No toys provided for the kids. The flight made...

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9/9/2019 S Lansell

✅ Trip Verified | Consistently late in regional flights, rude personnel at the Amsterdam airport and most importantly very unwilling to help solve booking/passenger issues. I tried changing the name on my suitcase booked under my girlfriend's name and they just told me very rudely that this is impossible. I've done it before on...

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9/8/2019 Simon Wolf

✅ Trip Verified | Gothenburg to Lima via Amsterdam. KLM has done wrong by us on all parts below: On the flight April 10th 2019 from Amsterdam to Sweden my wife didn’t get any notice about that her flight was canceled until after the flight time. Then she got a new flight the day after but no stay at a hotel over the night which...

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9/8/2019 S Bernier

✅ Trip Verified | Flight from IAD to AMS was abolutely delightful. Although fully booked there was plenty of space. Seats comfortable. Service was superb which was a nice surprise. KLM has improved so much. Food was ok. Transfer im AMS was easy. Flight AMS to BSL just as good as the previous. All in all a very nice experience.

9/7/2019 Abdallah E, Airbus A330-200 (332) v2 seat 8G

The armrests cannot be raised more half way, making the feature useless. I was fortunate enough to have four seats to myself, but could not lie down across them because the armrests cannot be raised fully. Whoever designed them should be fired for his job immediately. They are a disgrace to the airline.

9/7/2019 Abdallah E, Boeing 777-200ER (772) seat 10E

This seat is in the first row of Economy Comfort and it's a bulkhead seat. There's LOTS of leg room in this row. There are "seat"-back pockets on the bulkhead wall for small items. I didn't mind the screens and tray tables that flip out of the arm rests. My biggest complaint is that the seats are far too narrow. I was shoulder-...

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9/7/2019 M Ranudova

✅ Trip Verified | Amsterdam to Wroclaw was the worst flight experience I have ever had. The first thing I have to tell about is the extra luggage I bought before the trip, but I couldn’t even put my small bag close to the seat. So cabin crew without an apology asked me to put it in front of the plane, but my seat was far away f...

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9/3/2019 Dixon Block

✅ Trip Verified | Toronto to Amsterdam. I have flown KLM about three times (return) in the past years since moving to Germany. Each time something goes wrong. I've had delays twice between 3-5 hours, I've been told different things by the customer service on the phone that suddenly are told different by the staff in person on t...

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8/27/2019 Isaac Aizenman

Not Verified | Tel Aviv to Bogota via Amsterdam. For me KLM is one of the best airlines. Service is outstanding. The staff is very profesional, very attentive and receptive to the customer needs. All is nice and clean. Its a pleasure to flight with KLM and I will do it again in the future.

8/26/2019 E Falice

✅ Trip Verified | After purchasing two flights Madrid to Amsterdam return, the company decides to cancel my second flight without not letting me know. The reason why they excused doing that was that I didn't use the first flight. This company has sold my sit in the plane (without communicating to me supposing that I will have n...

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8/23/2019 Howard Ball

Not Verified | We flew Delta 1 to Barcelona, and then KLM world business from Amsterdam to Atlanta. the experience with KLM was so superior to Delta, that we will go out of our way to fly Klm

8/22/2019 DaveJM, Airbus A330-200 (332) v2 seat 12H

I'm 6'2" with long legs & wasn't looking forward to this 7.5 hr trip in Economy. However. I was pleasantly surprised. I had a good 2inches clearance for my knees. Something normally unheard of. The recline and seat support was actually good compared to others too. The Klm crew were very good. I make a point to occasionally ...

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8/21/2019 G Deane

✅ Trip Verified | Toulouse to Amsterdam. First, staff were wandering around attaching tags to people's carry on bag that you would be guaranteed to take your cabin baggage on board as long as you stowed under the seat in front of you. Then, as people started boarding, it was chaos, as people went through boarding they were then...

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8/18/2019 Z Aleem

Not Verified | I had a daughter with a wheelchair with me and I found them extremely helpful, we had connecting flights with another airline so I could compare and KLM were the best with helping with my daughter, did not make me feel like a burden or troublesome at all. All the staff I met from checkout to cabin crew and in Ams...

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8/15/2019 Bhim Dhungana

✅ Trip Verified | Helsinki to Cardiff to via Amsterdam. I am so angry with the customer services of KLM so i want to write. My flight was been canceled on 25.7 they arrange me next flight on 26.7. A guy in KLM service counter in Helsinki airport told me I am eligible to get 400 euro refund from this changes so I apply for recla...

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8/14/2019 Ali Ö, Airbus A330-200 (332) v2 seat 3J

Good business class seat (new)

8/13/2019 Simon Gregorn

✅ Trip Verified | Nice to Prague via Amsterdam. The problems started already at the check in. I could not drop off my luggage as the flight was to be delayed until further notice. After several postponements we were finally able to board the plane at around 8pm, although we were supposed to fly at 5pm. This meant of course that...

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8/11/2019 Abdallah E, Boeing 747-400 (744) Combi New Business seat 17E

Overall the additional leg room in Economy Comfort is better than not, but half of the foot space for 17E is occupied by the entertainment box, so I would try a different row if possible. Not sure if the even-numbered rows are better for seat E. The gap to the right of the E seats provides additional space but then your upper ...

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8/7/2019 Jonathan Serros

Not Verified | Toronto to Dubai via Amsterdam. Over the last five years I have been traveling on KLM every 3 months between Toronto and Dubai via Amsterdam. I have not had any issue with KLM. KLM customer service has been great. A few examples are storing my carry on when there is lack of space in the over head bins, going ou...

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