✅ Trip Verified | Amsterdam to Bangkok. KLM is getting better and better. Friendly staff, good food, also in between you can get enough drinks and bites. And nice new interior. Seat pitch not superb.
Just traveled GIG-AMS and was forced to choose 40G & E, 'cause KLM didn't realase all the free seats in Economy cabin; by the way, "congrats" KLM! 40G - awful seat, limited recline, and in addition 39G (in front) has a huge recline, and your monitor is 10 cm from your face. Overall the KLM Dream liner was NOT an impressive aircraft. I wah hoping for something else better than this cheap & regular "bus".
✅ Trip Verified | Booked KLM flight from Houston to Copenhagen (via Amsterdam). A few hours prior to departure KLM advised the Amsterdam/Copenhagen had been cancelled due to weather. I asked to remain on the Houston/Amsterdam flight but shortly after they advised me this flight too had been cancelled due to weather. Much to my surprise/dismay the Houston/Amsterdam flight took off on time whereas they re-booked me with Air France via Paris. This resulted in a more than 8 hours layover in Paris. Once in Paris I found a flight which could bring me to Copenhagen more than 3 hours earlier but KLM refused to move me to same as it was not a partner airline. I asked KLM for a lunch voucher (as per EC regulations 261/2004) and they refused same as well. This airline could not care less about your rights or needs as a customer and I would strongly warn anybody to book with same.
✅ Trip Verified | Good experience, crew friendly and attentive, meals tasty and seat full lie flat and reasonably comfortable. IFE screen was not a bad size but in comparison with other airlines was a bit small. The content choice was not to my particular taste but there was enough to get me through the flight. The Indonesian meal option was one of the tastiest I've had on a plane I do like the delft house gifts that’s a nice touch. If I've got a criticism of KLM its their website. Its not that easy to find what you want and when you do find it not all the information is correct. Their webmaster could do with a shake up to sort out the content.
✅ Trip Verified | Mumbai to Amsterdam. Worst Airline to travel. Extremely rude and unhelpful staff. I needed water and called the air hostess multiple times but no one paid heed. It might sound unreal but I had to wait for 2 hours before someone attended me! When the air hostess finally came, she says we will serve water with breakfast. I have waited for 2 hours to get you and you want me to wait more. Ridiculous. Absolute worst experience. Have travelled so many times through various airlines but even the cheapest of airlines do not have this bad service.
Not Verified | Humberside to Santiago de Chile via Amsterdam. I am coeliac (gluten free) and requested the special meals. There were provided but the quality of the meals on the return flight in particular was very poor. There was not really enough to eat with the dinner (as they could or did not pad it out with bread.) I was hungry again straight after. The breakfast was particularly poor. Sometimes the special meals are provided jointly with another special type (often dairy and lactose free) and then they are particularly unappetizing. The hot part of this was small chunks of boiled potato, a quarter of a small cooked tomato and boiled spinach. Yuk! This was followed by a small fruit salad and a very small pack of some crisp bread that sticks to the teeth. At least on the way out they attempted to provided gluten free bread rolls. Those crisp breads are poor and so airy they do not curb an appetite. On a 13 hour flight this was not adequate and all the galley could offer at night were small bags of crisps (chips in American). I was lucky I had taken food of my own.
I would avoid this seat, as the isle narrows right next to the seat, due to the washroom walls. Because of this, the carts and people that pass by tend to hit your legs more easily (also, there is a metal bar in the leg-space area, which makes you more inclined to stick out your leg to the side, i.e. the isle). Also, sitting so close to the washroom isn't that pleasant on a 11+ hour flight.
✅ Trip Verified | Munich to Havana via Amsterdam. We are still extremely angry, because KLM refuses to refund our expenses of 400 Euros that we hadbecause they did not manage to send us our luggage. We got it on day 9 of our trip – and only because we no longer let KLM handle the situation. The communication of KLM is really outrageous. KLM refused to call us back on telephone due to their "social media strategy"! You do not want to read that wearing the same clothing for more than a week. No goodwill at all on the part of KLM. I have never had to complain before in this manner (I am not one of those annoying customers). We were really looking forward to this trip and treated ourselves to business class tickets for our anniversary to have a memorable experience. Well, we have got that now. Positive points: nice food on flight from Amsterdam (much better catering than from Havana), very friendly flight attendants.
This seat has significantly less legroom than the other two in this row since the edge of the emergency exit gets in the way. I was sitting in the middle seat, but switched to this seat so the guy who has seating here and much taller than me, could actually sit comfortably. I'm 5'2 and had just enough room for my legs. It's not worth to pay extra if you're a tall person
This is an Economy Comfort seat (7D) which incurs an additional charge, but if your 6'3" 19st man then definite worth the small extra, even if it was only just over an hour (although Exit Row 11 has even more room if you can book those). Each outbound and inbound flight i did on the E190, you got given a snack and a 86ml carton of water. You were also asked, when the trolley came to your seat, what else you'd like to drink. There were soft drinks, water, tea/coffee, as well as red/white wine and i am not sure why but beer wasn't available in either of the flights. Overall great expereince with KLM!
Lots of leg room especially for 6'3" 19st man.....loads of room stretch out! As others have said, no underseat storage, but if the overhead storage is full and you do need to place it under the seat, the flight attendant will stow your bag at the front of the plane for you (as they did in our case). If you have brought two bags i am sure that they would do the same as well. Window was sort of aligned, but if you wanted to look straight out of it you would need to lean forward slightly.
✅ Trip Verified | Amsterdam to Quito and Guayaquil to Amsterdam with KLM in economy. Check-in was fine on both flights. Very average service and aircraft. I don't like the narrow seats in the 3-4-3 configuration of the B777-200ER aircraft. Hot towels have disappeared which is a shame. Taste of the meals was okay but lukewarm. Toilets were clean and entertainment was good (not that many movies). Service was below average. Service button calls were often neglected by the crew. Once I asked for a snack/drinks in between meal services. Instead of bringing me a snack they requested me to go to the service galley in the back of the aircraft. On the way back to Amsterdam KLM ran out of meal choices (only one available instead of two). After flying numerous times with Singapore Airlines in the past years I notice a big difference in hard product and service between these two airlines. Singapore Airlines is way better (hot towels, better meals with more choices, metal cutlery, bigger trays, no wine from plastic bottles, wider seats and much better service). Flights were expensive too, but not much competition to Ecuador.
✅ Trip Verified | Gdansk to Hong Kong via Amsterdam. The flight from Europe to Asia took place on the deck B747. It is impossible to hide that it is an old plane, there were visible traces of a long-term service. An old entertainment system, seats - deviating from the modern ones, however this plane has a soul and the journey was quite nice. Previously, many times I flew KLM and I remember it very well, very likely that the same B747. The old plane still gives a lot of joy, however the service is not the same as it used to be in the past. I asked for a beer and I am waiting till today, the rest was fine.
✅ Trip Verified | Amsterdam to London. Am really bad at flying and have a nut allergy. The staff both on the ground and in the air were amazing. They took amazing care asking if I was ok and explaining when I was worried about what was going on. I would fly with them again.
Not Verified | The KLM lounge 52 in Schiphol was overcrowded and the staff was very rude (that actually applies to the whole airport). Food in the plane was awful, everything felt dirty and again, the staff lacked manners. This was a Amsterdam to London service following a fantastic trip with Garuda from Jakarta. Next time I will book the last leg separately with another company.
✅ Trip Verified | Durham to Amsterdam. Never again! Flight which was early hours got cancel and rearranged, then cancelled again and a bus taking us to Newcastle. Lost all my connections, hotel, transfers and spoiled a start of a nice holiday. Never again KLM.
✅ Trip Verified | Toronto to Delhi via Amsterdam. I usually travel with British Airways so I was actually very excited to fly with KLM for the first time. Huge disappointment. A terrible airline with a horrible service. I was travelling with my wife and an infant son which made this journey even worse. The staff are blatantly rude to your face. For example, I was refused a bottled water for my son. Bottled water! Also, no one came when I called for an attendent using the call button. The Entertainment system is from the ancient times. In short, the service is nowhere near acceptable. They make BA look like a 7 star airline.
✅ Trip Verified | Amsterdam to Curacao with KLM. Experienced a slight delay to the flight, which was explained at least. Boarding was swift. Problems started shortly after takeoff, our entertainment system didn't work, must have been the whole row as the guys next to us wasn't working either, this continued for around an hour and a half, the call bell didn't work and no flight crew came near us during this time. It was eventually fixed. The entertainment system itself wasn't great quality, sound was awful and picture was poor (to be expected on these aging jets). But it did the job. Service was strange. For some reason they stated service to rows behind us instead of just starting at the bulkhead, so the 2 rows in the middle bulkhead most have been last to be served by some margin. The food was great, just what I needed and more than I was expecting. The crew themselves seemed very friendly and seemed to enjoy their job which is a major plus, just didn't understand why they started meal service 2 rows down instead of at the front. Mostly enjoyed this smooth flight, aside from some problems that we encountered unfortunately.
Nice space extra legroom if you stretch your legs out to left, as there is no seat next to you. 1 drawback your nearly the last to get served onboard. Also i feel the seat comfort for your bum is very hard, I always end up sitting on a cushion.
✅ Trip Verified | Denpasar to London via Singapore. An old school cabin with very dated food. The Staff though on all four of our KLM flights were exceptional and an asset to the airline. They made it a great experience. We had damaged luggage on return but don't know which leg it was from. Air France have got the quirks but they've got nothing on KLM when it comes to looking after people.