Customer reviews

7/15/2019 S Warton

✅ Trip Verified | Early morning flight Manchester to Amsterdam. I was sitting in seat 2F in Business Class. Flight departed nearly half an hour late due to the weather in Amsterdam, but we arrived ahead of schedule. Very comfortable trip and service from the cabin crew was superb. They served a delicious breakfast, which I enjo...

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7/15/2019 Robyn Hines

✅ Trip Verified | Manchester to Amsterdam. I was originally booked onto another flight with Flybe however due to technical problems, the flight was downgraded and I was booked onto another flight. As I had arrived really early, I was booked onto the 5:55am flight with KLM. The service was lovely, the flight attendants were very ...

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7/13/2019 R Altamirano

❎ Not Verified | New York to Amsterdam. The flight attendants were so kind to me and my wife. We are celebrating our 25th anniversary and they surprised us with a nice token to celebrate. We sat towards the end of the plane but we will never forget the crew who treated us wonderfully. We did not get their names but two of them s...

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7/13/2019 J Jellesma

✅ Trip Verified | When we arrived at the airport and through security check, we received a message that our flight from Amsterdam to Shanghai was cancelled. (From Amsterdam to Shanghai with KLM, from Shanghai to Bali with China Eastern) This message came 2 hours before scheduled departure (21:30). Reason: technical problem with...

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7/13/2019 Elaine Loh

✅ Trip Verified | Amsterdam to Stockholm with KLM Royal Dutch Airlines. After being delayed for nearly an hour on board, we finally took off to a smooth flight. No entertainment on board the 2 hour flight. Our snack was a small slice of cake, water and a selection of drinks, although alcoholic beverages were also available. Serv...

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7/12/2019 Michael Klein

Not Verified | We had a 16-hours-delay in Amsterdam due to a much too late connecting KLM flight. No assistance given at AMS airport, so we booked a hotel at our costs and took flight KL 1395 instead. After our holidays we made a claim with KLM: first they wrote us compensation would be 250 EUR which is wrong. We protested. The...

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7/11/2019 S Puglia

Not Verified | Amsterdam to Turin. Always delayed. Since three years I’m regularly flying with KLM on the same route and every time the delays are getting worse. On average 45-minute delay is standard. But it can easily reach the 2:50 (notice, never 3 to ask for a refund). Another important aspect is also the ticket price which...

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7/10/2019 T Lee

✅ Trip Verified | Berlin to Amsterdam with KLM Royal Dutch Airlines. I'm not happy with their service. Not only did they cancel the flight, they delayed it, never offered a refund or compensation but a cheap voucher and an option to choose the next flight. When I checked in my baggage, they forced me to check in my hand carry on...

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7/7/2019 Vinh Phan

✅ Trip Verified | Amsterdam to Frankfurt. First time flying KLM and thoroughly impressed! The flight was delayed for 10 minutes but the cabin crew and the pilots were exceptional. They carry a genuine smile whenever they interact with passengers, something that is hardly seen. Upon deplaning, the pilot stood at the door and sai...

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7/6/2019 I Narzan

✅ Trip Verified | Kuala Lumpur to Jakarta. It was an unpleasant experienced. I was given the seat no 35G in the middle row. At first, I figured out a big trash inside of my seat pocket in front of me. After about half an hour when the steward hand out wet tissues to the passengers, I asked the steward politely to help me with ...

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7/5/2019 R Dafenos

✅ Trip Verified | Manchester to Amsterdam. Left me a voicemail 12 hours before I was due to fly (parking booked, business meeting arranged for 2 months, bags packed etc) telling me they'd overbooked and I was no longer on the flight. Instead I was flying to Brussels, then on to Amsterdam and arriving 6 hours after my scheduled ...

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7/2/2019 L Rasish

✅ Trip Verified | Amsterdam to Hamburg. Avoid if at all possible. The flight cabin, food and flight crew are of an acceptable quality but the logistics are terrible. The website and app are really difficult to use. The luggage was lost for the whole plane load of passengers. Imagine how poor the procedures are if you can lose n...

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6/30/2019 Ali Ö, Airbus A330-200 (332) v2 seat 3C

Good seat, new business class, good entertainment system but no wi-fi.

6/29/2019 Abdallah E, Boeing 777-300ER (77W) seat 31D

The seat has an IFE box and a an extra support bar for the seat row in front. Making the leg room very minimal. Also the IFE box has a sharp edge, after a few hours my leg really began to hurt. Besides that, just a default economy seat.

6/27/2019 M Gartlen

✅ Trip Verified | Frankfurt to Saint Petersburg via Amsterdam. KL flight 1770 departure FRA postponed from 17.50 to 18.40 h. Finally departed 20.50. No reason given by KLM, no excuse, nothing. Arrived AMS 21.55. Had time if not so much delayed to reach KL flight 1399 to Saint Petersburg at 20.55. Missed connecting flight. No su...

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6/23/2019 Abdallah E, Boeing 747-400 (744) New Business seat 79K

Sit in this seat if you like to have condensation from the AC dripping on you for the duration of your flight. KLM is completely aware of the problem but continues to sell the seat.

6/22/2019 Aaron Chalmers

✅ Trip Verified | Aberdeen to Prague via Amsterdam. I personally feel safer, more welcome and more comfortable on a KLM flight than I do flying with anyone else. KLM is the perfect, cheap choice for a safe and enjoyable journey.

6/20/2019 John Attersley

✅ Trip Verified | Toronto to Amsterdam. I had not flown with KLM for a number of years so was interested to fly them again. It was a full flight to Amsterdam, the flight crew were very attentive and professional. Service before, during and after the meal was excellent. The cabin was warm so no need for the blanket on this flight...

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6/18/2019 Jose Bastos

✅ Trip Verified | Vienna to Sao Paulo via Amsterdam. The new lounge at Schiphol is excellent with plenty of space to choose from and drink and food options are plenty, fresh and the area is well kept by smiling and helpful staff. Boarding was well organised with priorities well taken care of. After boarding cabin crew make you ...

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6/18/2019 Thomas van Woerkom

✅ Trip Verified | Amsterdam to Aruba. Booked a flight to Aruba for a short week with KLM for a price what I've found quite steep for such a flight, though I was not in the mood to use Arkefly. On the day of travel, the public transport was striking forcing me to go to Amsterdam early to prevent being late to my flight. Flight i...

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