LAN Peru

2.3
16

42 LAN Peru reviews

9/15/2018 T Murber

✅ Trip Verified | Lima to Arequipa. When I booked this flight I thought this is a decent airline, but I learnt to be wrong. The check in was efficient and the staff was very friendly - but this is where the positive ends. The Boarding was very chaotic and very slow. No greeting on board. The seat was the most narrow I have ever seen. I am not that big or high, but I was completely squeezed and could not move one inch. Really horrible seating situation, far below any decent airline. Service was very Bad. It took them a long time to start service, then they forgot our row so we did not get any drink or food, not even a glass of water. When I asked them to bring me some food and drinks I was told they have run out of food, so no food and no drink at all....worse than any lowcost Airline. Definitely my very last time I took this airline- I recommend to avoid this airline!

11/25/2017 T Atkins

✅ Trip Verified | I booked a return flight from Lima to Cuzco two days ago and made the mistake of booking February 11 - March 15 instead of March 11-15. I called yesterday within 24 hours and was advised that LATAMs policy was there is no penalty but I would have to pay the fare difference. This sounded fair. Especially as the fare on-line at their website was exactly the same for both trip dates. Then they advised that the fare difference was $170 USD. I said this was almost exactly the same as the fare to book a new ticket so it is a 100% penalty. They said no, it is just the change. I called back to see if a more knowledgeable representative would get this right. And got the same result. Next, as I live in Toronto, Canada and the eticket was issued at their office here, I walked over to their office (the address on the web and on the ticket). To my surprise, LAN Air has never been there. In fact, the suite number they said they were at, did not exist. I will not re-book with LAN or ever fly with them again. It will cost more but I will book with Avianca. I fly more 75+ segments a year and will never fly on LAN again unless I absolutely have to. I am glad that I learned this lesson on such a cheap fare. Be sure to get your on-line booking right as my experience would show that there is no reasonable ability to adjust after you push enter.

5/29/2017 E Dannell

✅ Verified Review | Los Angeles to Cusco via Lima. We were pleasantly surprised when Lan Airlines delivered our luggage 1 hour from the airport the day after we landed. American Airlines in the U.S. didn't tell us sbout collecting our luggage in Lima before flying to Cusco (must go through Customs), so it never arrived in Cusco. Lan Airlines Personnel were very helpful to fill the forms out, and to deliver was unexpected. Thanks for helping make our trip great!

1/11/2016 Catalin-Alexandru Epure

LAN Peru flights from Bogota to Santiago via Lima. Although it was a relatively small aircraft (A320, I think) and the flight departed 4 am on time, we did get a blanket plus pillow, eye cover and ear plugs and headphones for free. The flight attendants were extremely friendly and elegant. The flight entertainment was pretty good (not personal IFE though) and the food was a small breakfast (sandwich or muffin) with complementary hot and cold beverages. There was a choice of good Colombian coffee. We were informed from the cockpit about the status of our flight and it landed on time, enough to catch the connection to Santiago. The seat space was more then average and overall a very good experience.

10/9/2015 M Brewer

I watched as I checked in my suitcase for this LAN Peru flight. It had a baggage claim tag put on it then changed … I thought nothing of that until I had no luggage at the end of a 45 minute non-stop flight. Hope someone is enjoying my favorite travel clothes! After 10 years of extensive world travel I have never lost my suitcase. I have been on many flights with multiple stops and still I've always had my suitcase at the other end or it caught up with me 2-3 days later. 1 month later I still have no suitcase!!

7/19/2015 Jocelyn Wong-Rolle

Our flight was cancelled due to airplane problems. The big problem was that LAN did not have enough people to deal with re-booking the planeful of folks who were now stranded. Over half of us had connecting flights we missed. We waited in line over 3 hours and left the airport at 10pm, hungry, cold, tired and without boarding passes for the next day. They had only one person to do all the rebooking and told us to leave as she could not do them all. LAN paid for a hotel and dinner and breakfast. However, since our flight was early we had only a few hours sleep. Top it off the taxi charged us much more than the alottment from LAN and we had to pay the difference. The online check in system does not work so could not even see if our flight was actually booked or not. Also their baggage weight limitation was unevenly enforced. We wanted to carry ours on. Many others were allowed to do so but we were singled out and not allowed.

9/28/2009 Clive Drake

Lima-Cusco and three other internal flights within Peru. All flights on time and quality of aircraft pilots (as in landing and take offs) - was exceptional. Aircraft were almost new A319s - all were clean - including the toilets which cannot always be taken for granted on an aircraft that is subjected to multiple take offs and landings during the day. FAs very professional. A very good experience.

8/7/2009 Jean Louis Vergaert

Lima-Cusco-Lima Lima La Paz and Juliaca-Lima: modern planes punctual and well organized good web check-in. Although the seat pitch on the Peru domestic flights was acceptable the pitch on the international Lima to La Paz flight was so narrow that I couldn't even open my laptop (and it was a very expensive flight!). Also long queues are to be expected for the morning flights in Lima and Cusco (Lan used the web check-in as a way to reduce their staff not as a way to increase the speed of the check-in) however they will call the passengers for the flights which take-off shortly. Snacks for the domestic flights are also of the cheapest sort and they only serve orange juice (no apple no tomato nothing...). As a conclusion LAN Peru is well organized and provides punctual and efficient service but they definitively are on a profit spree enjoying their monopoly to cut some corners without fear or shame while charging quite high prices.

4/21/2009 M Rapp

Arequipa-Juliaca (30 min) and Cusco-Lima (60 min) in Economy. Everything worked well organized professional and on-time. Service on first leg was not existent due to short flight time. Second leg offered snack and drinks. Clean and modern A 319 aircraft but seat pitch was tight like on a low-cost carrier.

12/15/2008 Frank Sherwin

LAN Peru LIM-LAX economy flight filled to capacity FAs friendly and competent 767 new with the standard LAN seatback VOD. Uusually for a Boeing standard size carry-on luggage now actually fits in the overhead compartments. 767 noisy as usual but reasonably comfortable flight (apart from the 767 seats which have no footrest and don't recline very much) good food and drinks service. Booked as part of a flight from SJC to SCL the LAN booking system seems to work better now and was cheaper than booking through AAs system.

10/22/2008 Gordon Kelly

Santiago - Lima in economy ended up being on a LAN 767-300. Comfortable seating good food and great AVOD system. LIM-CUZ-LIM A319 both ways. Flights on time seating comfortable small snack served on each journey with a drink. Crew friendly enough.

9/30/2008 Boris Chavez-Bravo

LIM-PIU/TBP-LIM Economy. Good service ground and on board. Small snack served and drinks offered on all flights. Entertainment also offered on all the short flights. Seats are comfortable. Good experience overall.

9/20/2008 Ray Miles

MEX-LIM-MEX in business class. The outward flight left at midnight with an arrival time of 5.30am approx. This was too short a flight to catch up on much sleep although the plane was new or refurbished almost flat beds and a large screen with AVOD. A full meal service was offered but I decided to get some shut-eye instead and slept through until just before landing. No breakfast or snack which would have been a nice alternative to the late night meal. Basic amenity kit (no toothbrush) and no hot towels prior to landing. Return flight on a shabby 767 with reclining seats but no AVOD. Plane in need of refurbishment with chipped paintwork and frayed carpets. FAs came round with a drink prior to takeoff and started taking orders for lunch soon after reaching cruising altitude - lunch was adequate with an OK choice of Chilean wines beers spirits etc. The orange juice and coffee (instant) were undrinkable. FAs attentive and attempted to get my name right! Both flights were on time although there was a longish delay for baggage at MEX on return caused by thorough checks by sniffer dogs probably to be expected on this route.

9/5/2008 T Freitas

LIM-CUZ-PEM-CUZ-JUL-AQP-LIM Y class. Great price. Check-in online worked fine although the baggage drop-off counter at PEM and JUL is too crowded and understaffed. Planes were clean and new with leather seats and LCD monitors. Acceptable legroom. Snack box served on LIM-CUZ and AQP-LIM. FA's very professional (except for JUL-AQP-LIM when they refused to help me find a seat next to my fiancee as we were sat 15 rows apart).

8/14/2008 H Knight

SCL-EZE-LIM-MIA in economy as part of a Oneworld ticket. Lan Peru from SCL-EZE was the only flight available that day for our ticket and was an OK experience. Flight on an older 767-300ER with no personal TVs but the flight is barely 2 hours. The crew were polite and food was good. EZE-LIM was 2 hours 45 minutes late with no explanation meaning we didn't arrive into Lima until 2 am. However we were given a free meal at the airport. We discovered that we had not been sat together so asked the gate agent to move us and were moved right to the front which was great. The plane was a very outdated 767-300ER with no personal TVs and no movable headrests on the seats which was annoying for a 4.5 hour flight. However we massive legroom at the front in the middle so we were able to get some sleep. The cabin crew were good actually making sure people watched the safety video and food was fine. LIM-MIA however was great. It left roughly on time which was good as we had a connection at MIA to LHR (our bags did make it the whole way). The plane was a refurbished / new 767-300ER so it had the excellent new seats and AVOD "IN" entertainment system. The crew were polite but didn't give us the right immigration forms for the USA but this didn't turn out to be a problem in the end as we picked them up at the airport. An inconsistent but mostly decent experience with LAN Peru and would fly them again.

11/14/2007 H Heron

Return to flights from Lima to Arequipa in the last few months and one return flight from Lima to Cusco. Aircraft are clean and staff helpful. When leaving from Lima it is recommended to check in on line and print your boarding pass because the queue for baggage drop off is very short while queue to check in always seems very long. Only comment is that the same snack is served on every flight regardless of the time of day - tiny muffins mini bread sticks and a chocolate. However prices are cheap if you book ahead of time.

10/4/2007 B Crowley

La Paz - Lima - Caracas. The aircraft were immaculate flights on time and food reasonable. However the inflight entertainment suffered a lack of planning - loads of shorts and then starting a 92 minute movie with only 60 minutes until landing is not very smart. But the biggest problem with this airline is that they tend to cancel flights without telling you. I met three people besides myself who experienced this - one had to drop a country from her holiday plans another had to buy tickets on another airline. When I heard this I checked and saw my flight was no longer showing on Amadeus or on the LAN website but it was not until my 3rd inquiry over 5 days at various LAN offices that LAN admitted they had cancelled my flight - on the second occasion they even gave me a printout which included my cancelled flight! If you are flying this airline I suggest you check your flight status often.

10/4/2007 B Crowley

La Paz - Lima - Caracas. The aircraft were immaculate flights on time and food reasonable. However the inflight entertainment suffered a lack of planning - loads of shorts and then starting a 92 minute movie with only 60 minutes until landing is not very smart. But the biggest problem with this airline is that they tend to cancel flights without telling you. I met three people besides myself who experienced this - one had to drop a country from her holiday plans another had to buy tickets on another airline. When I heard this I checked and saw my flight was no longer showing on Amadeus or on the LAN website but it was not until my 3rd inquiry over 5 days at various LAN offices that LAN admitted they had cancelled my flight - on the second occasion they even gave me a printout which included my cancelled flight! If you are flying this airline I suggest you check your flight status often.

10/4/2006 Ron Kuhlmann

LAX-LIM-GRU Economy Certainly up to standard and in some ways much better. I had an exit row and the space was incredible. Even the regular pitch looked acceptable. The seat was a bit hard and lacked the "wings" for a headrest but was ok. The meal was adequate and the service was average. The flight attendants were attentive but seemed very young and as observed in the galley a bit immature (dancing in the galley with Ipod tunes). The forced exit in Lima is no fun at midnight but overall I would give them good marks for the flight.

10/4/2006 Ron Kuhlmann

LAX-LIM-GRU Economy Certainly up to standard and in some ways much better. I had an exit row and the space was incredible. Even the regular pitch looked acceptable. The seat was a bit hard and lacked the "wings" for a headrest but was ok. The meal was adequate and the service was average. The flight attendants were attentive but seemed very young and as observed in the galley a bit immature (dancing in the galley with Ipod tunes). The forced exit in Lima is no fun at midnight but overall I would give them good marks for the flight.