Customer reviews

8/13/2019 Silvina Pérez

Not Verified | Sao Paulo to Frankfurt. It was a very pleasant flight. I was welcomed by the crew when I entered the plane and they were very friendly and attentive. Soon after, they gave me the breakfast menu, you could decide to take a short breakfast, 50 minutes before landing, or a larger one 1 hour and 30 minutes before, it...

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8/11/2019 P Nelson

✅ Trip Verified | Flight from Santiago de Chile to Rio de Janeiro with LATAM in Economy class on an A320. I had taken LATAM before and had a positive impression, but this flight really disappointed. The seats felt really tight and were rather uncomfortable for a 3+ hours flight. Moreover, I had ordered a special meal, but LATAM ...

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8/6/2019 Derek Northcutt

✅ Trip Verified | Was pleased with this company: upgrade from Frankfurt to Madrid and was admitted to the AC Maple Leaf Lounge - not a very nice club but a nice gesture. Catering and service aboard the flight was excellent, however I do not understand how a new airplane - Boeing 787 - has seats that do not function. My first se...

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7/27/2019 Axel Sirota, Airbus A320 (320) v2 seat 11A

Really bad Seat, good space but no reclination, no entertainment, no armrest, no tray and no chárter spot. Bad crew and horri ble food

7/27/2019 Michael Mayer

Not Verified | Medellin to Cartagena. The flight was on time, the staff was friendly, even the service hotline tried to help me when I was delayed on my way to the airport. They offered free drinks on the fligt

7/26/2019 S Dale

✅ Trip Verified | Had a connection in Miami after flying from NYC LGA. I booked my tickets through American Airlines because Latam is a partner. I printed my boarding passes off the American website. My flight to Miami went fine. We had a 1.75 hour ground time to connect. We landed in Terminal D and our Latam flight departed in...

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7/25/2019 S Dale

✅ Trip Verified | Had the 12:15 a.m. non-stop flight. Check in and baggage drop was very efficient. We boarded on time and departed Lima on schedule. The announcements in English were very clear and thorough. There was plenty of overhead space and crew was very accommodating in helping passengers lift their luggage. Our flight ...

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7/23/2019 Vanessa DiServio

✅ Trip Verified | Santiago to Miami. I had the most wonderful experience with LATAM. The boarding process was punctual, friendly and efficient. I wish I would’ve known I couldn’t carry water on the plane, even though it was purchased at the airport. The flight attendants were were friendly, accommodating and respectful. The ent...

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7/18/2019 Gabriel Meeroff

Not Verified | Due to work related reasons I could not fly and well in advance I requested a refund of my fares for an eligible refundable ticket It has been over two months of frustrating calls, visits to the Sydney office and the refund is still not done. Every call is logged, a case created to find the case is later closed w...

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7/18/2019 Zachary Meistre

❎ Not Verified | Johannesburg to Lima via Sao Paulo. Checked in at O.R Tambo and was told that they were unable to print my second boarding pass and said to ask for it at LATAM in Sao Paulo. Got to Sao Paulo and went straight to LATAM - the flight was canceled and I was in no way forewarned, my layover was pushed from 5 hours to...

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7/17/2019 Evangelos Mitsokapas

Not Verified | Montevideo to Cusco via Lima. Staff were sort of kind but of course, there is always a priority to people who speak Spanish. If you do not speak Spanish you have to wait. Also, due to a delay I lost my connection and the staff kindly informed me that they cannot contact their colleagues at Lima to give me another...

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7/17/2019 Karen Lee

✅ Trip Verified | Ushuaia to Buenos Aires. I purchased two tickets on LATAM Airline for an April 30, 2019 flight. The flight was canceled because of a national transportation strike. I was promised a refund for my two tickets within 20 business days. At the end of that time, I called and a ticket was submitted on my behalf (the...

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7/16/2019 Martin Halshaw

Not Verified | Return flights from Santiago to La Paz - both left on time and had exceptional helpful check-in & cabin crew but what I wanted to praise mostly is the customer service staff. They go out of there way to deal with requests for changes, far better than any airline I have used in the past.

7/14/2019 C Branson

Not Verified | Melbourne to Bogota via Santiago. We had purchased our tickets six months prior to flying. The flights were selected for best time of departing, and shortest length travelling time. Departing Melbourne at 8 pm. At some point during the interim, LATAM rescheduled this flight, and the return flight, allocating us c...

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7/11/2019 Ricardo Bianco

Not Verified | Boston to Sao Paulo. This was the most horrible customer service experience (with LATAM) I ever had in my entire 58 years of life. I have been a devoted American Airlines customer (a member of the 1 million miles “club”), and thought LATAM would be the same level of services. From this experience, I will never ca...

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6/29/2019 J Carter

Not Verified | Disgusted with the horrible experience with Latam, would never recommend. We were on a connecting flight using the same airline we’re the first flight was all on time. Upon running through the airport to try and board out next flight they would not let us on the plane (which had 30mins till take off). When asked ...

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6/28/2019 William Adair

✅ Trip Verified | We flew from Madrid to Frankfurt on Latam. I cannot praise this airline enough. The crew were attentive with a warm and genuinely friendly demeanour. We boarded on time and were lead to our, two abreast, seats in the middle of the aircraft. Upon taking our seats we were offered Champagne or water and a bowl of...

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6/24/2019 Fred Rocher

✅ Trip Verified | Sao Paulo to Salvador. The company is extremely unreliable and I don’t recommend it. I booked 2 flights to go to 2 different cities. I missed my first flight. The agent told me that I could take the following flight if I pay 155USD with him over the phone. He said my credit card wont work (although it was perf...

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6/16/2019 Abdallah E, Airbus A320 (320) v2 seat 20A

Overhead TV, in this day and age, on an international flight? Unacceptable. And this is no low-cost carrier either.

6/9/2019 A Mayri

✅ Trip Verified | Johannesburg to Buenos Aires via Sao Paulo. Disregarding the fact that just about all of our routes were delayed, our luggage was mishandled and lost en route to Buenos Aires. Although the wait was quite long reporting the luggage hadn’t been received at the airport, the ground staff were quite helpful. We rec...

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