Customer reviews

11/9/2010 A O'Connor

Flew 4 times within a space of 6 days with LAN in Argentina and Chile. The first flight was cancelled and we were only informed on arriving at the airport. The check-in staff were very unhelpful and told us to go to the ticket office in the centre of Puntas Arenas (a 20 minute taxi ride away). The staff there weren't much help e...

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11/4/2010 Carlos Hahn, Boeing 767-300 seat 2C

An outstanding duvet

10/14/2010 H Bergold

UIO-GYE-SCL. If I can avoid it I wouldn´t fly this airline again. Check-in in Quito was a nightmare - about 15 pax ahead of me took them 1.5 hrs. My seat was dirty first drinks were offered over 3 hrs after take off in Quito food was okay but no more water or other drinks were offered during the flight.

10/14/2010 T Velázquez

SYD-AKL-SCL A340 SCL-AEP A320. Check in at SYD airport was easy staff very friendly. Onboard the food is not that great but I didn't mind. SCL-AEP was a short flight at AEP it took only 5 minutes to get the case and get out from the airport!

10/10/2010 David Ellis

AEP - MDZ - AEP. Outbound embarkation efficient good leather seats clean plane friendly FAs calorie-laden snack box arrival on time quick baggage handling. Inbound delayed access to gate so queue snaking around concourse eventual embarkation held up pax no sitting down too many mobile phones in use FAs friendly as before same sn...

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10/6/2010 J Teoh

SYD-AKL-SYD Business class on A340-300. Flights on time. Priority check-in at both ends with fast-track through immigration and security at SYD only. LAN uses the Qantas lounge at both airports. Priority boarding honoured. Seats are very comfortable for sitting with excellent pitch and good width - fully flat for sleeping and ex...

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10/6/2010 B Madikin

Los Angeles to Santiago Chile. We found LAN via Alaska Airlines to Seattle and Los Angeles and LAN direct to Santiagoi for less than $700 per person. No charge for meals pillows blankets all the comforts in economy class and service that we do not see on Canadian airlines.

9/9/2010 Steve Mumby

NYC-LIM-EZE Business Class. Great staff and very comfortable seats on both legs. On the overnight trip to LIM the seats went completely flat and enabled us to get just under six hours of sleep.

8/28/2010 R Jones

Madrid to SCL0. I do this route on a regular basis and one of the more pleasant long hauls you will find in economy class. This flight benefits from extended darkness which reduces cabin activity from most passengers right until the last hour or so. Cabin crew efficient and attentive and have the extraordinary nature of working ...

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8/22/2010 R Barile

MEX-SCL-EZE return. Very good inflight service. Check-in at MEX and EZE was quick and efficient. Both legs relatively empty so had two seats for myself. Pitch decent; seats with PTVs and food was OK. Coffee and water offered continuously. Staff well groomed and attentive. EZE-SCL legs operated with new A319s leather seats and fi...

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7/19/2010 A Robertson

Premium Business Class NYC to Guayaquil. The flight from New York was fine nice plane on- time departure. Return flight a mess. The flight was cancelled and even 30 minutes after it was supposed to depart LAN had not announced that the flight was cancelled. They delayed check-in until the only other flight that morning (AA ) had...

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7/13/2010 Richard Hattemer

Frankfurt - Santiago - Arica Calama - Santiago - Frankfurt. Good aspects - new airplanes clean cabin comfortable seats leg room a mite above average excellent entertainment program reliable baggage delivery good snacks on domestic flights and on Frankfurt-Madrid section. Average aspect : some flight attendants friendly others a ...

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6/25/2010 Sergio Espinosa

SCL-IPC-PPT return in Premium Business. Both flights on time with cabin crew that surprised me well with their service and care for details. Good meals (tasty lunch and snacks) very good French and Chilean wines. Seats and IFE system that are among the best. Flight attendants speaks Polynesian and French better than English thou...

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