Customer reviews

12/1/2018 C Yeoh

Not Verified | Our Santiago-Sao Paolo flight on LATAM Airlines on 7 April 2018 was delayed and we missed our connection to Johannesburg. We spent a total of 7 hours at GRU airport to sort things out and were stranded in GRU for 2 days. To make matters worse, we were denied boarding by LATAM on our rescheduled flight because we ...

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11/30/2018 R Callan

✅ Trip Verified | Buenos Aires to Rio de Janeiro. Beware these guys try to fob you off on the phone. They promise quick return with no problem and get you to rate them 5 for helpfulness. I needed an urgent change on Monday for Wednesday. The agent promised figures with cost of change in a few minutes. Nothing. The agent the nex...

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11/27/2018 S Garmina

✅ Trip Verified | Sydney to Rio de Janeiro via Santiago. I've just purchased 13 tickets through the Black Friday sales, trying to organise this big group to go to Brazil next year for my wedding. I purchased 3 individual tickets separately (different itinerary), then 7 tickets at the same time and 3 people opted to do the trans...

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11/16/2018 H Mantera

✅ Trip Verified | Los Angeles to Santiago de Chile. I brought my ticket with miles through the frequent flyer program. I attempted to change the date for the outbound flight a week prior to the intended date. I called on 2 consecutive dates: Day 1, after being on the phone for over 1hour they couldn't help me because the system...

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11/15/2018 G Deiter

✅ Trip Verified | Medellín to Bogota. I’ve been abandoned here in Cali. I have an important meeting in the morning. This is why I chose to fly and not take the bus. There is no communication. Also, the gate area had a scandalous movie on, the water isn’t drinkable from the faucet. Yet, we’ve not been given anything.

11/14/2018 Shireen C., Boeing 767-300 seat 2C

Extremely dated plane. About 20% of the Business Class seats were broken and did not recline at all. However, they were still being sold! Passengers were not even compensated or refunded. Another 20-30% of seats had screen issues. Still, no compensation. The rest, were still very uncomfortable and lacked privacy. A total rip off...

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11/14/2018 Antonio R., Airbus A321 (321) seat 6C

He viajado en todo tipo de low costs (Ryanair, Wizz, Easyjet, Spirit, Sky, etc) y JAMAS tuve tan poco espacio entre los asientos. Un suplicio la experiencia con Latam. Nunca mas.

11/14/2018 Mariana Arrospide, Airbus A320 (320) v3 seat 16A

Una verguenza esta aerolínea. Soy pequena (1.68m) y aun asi sufri terriblemente con el espacio. Senti verguenza ajena al ver a los pobres turistas que no podian entrar en sus propios asientos. Incluso, un pasajero tuvo un ataque de panico por claustrofobia. Esto atenta contra la dignidad y los derechos de cualquier individuo.

11/13/2018 Gaston Coma

Not Verified | Auckland to Santiago. Phoning this company is a nightmare. Phoned 7+ times now, spent more than two hours to claim my miles I earned from previous flights. Prior that, I phoned (two months ago or so) to claim these same miles, I was told that they were 'getting transferred' that never happened. They never transfer...

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11/13/2018 M Marshall

✅ Trip Verified | New York to Santiago via Sao Paulo. Terrible customer service. They left our bags in Brazil and took 6 days to get them to Santiago. They wouldn’t allow us to make a claim for reimbursement until the bags had been lost for over 24 hours. On the way back, we bought a jar of honey inside the airport (post securit...

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11/13/2018 E Smith

Not Verified | I flew from Adelaide to Lima. On the way to Peru, I had no complaints regarding the company, they were fine. The day prior to leaving the country, I was in Cusco and checked into the flight (Lima to Santiago) and received a boarding pass with a specific seat number on this particular plane. I arrived at 10.30pm t...

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11/12/2018 Kah Kay Au

✅ Trip Verified | Lima to Santiago de Chile. The flight was operated by a B787. As it was a morning flight, breakfast was served. Only one choice, an omelette, was available with tea or coffee. As it was a short 2 hour flight, I did not use the inflight entertainment system. Even for this short flight, a blanket and pillow were ...

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11/11/2018 Peter Kempa

✅ Trip Verified | Somehow LATAM always manages to make the boarding process more stressful by doing as little as possible for the customer. This time, they made it impossible for me to get my boarding pass online and at the airport kiosk. At the counter, even though I fully and precisely informed the agent of my final destinatio...

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11/8/2018 Mike, Airbus A319 (319) v1 seat 20A

Terrible muy malo, super incomodo, quede todo contracturado y con dolor de piernas, un solo baño. ordinario una fortuna el pasaje y pésimo servicio en este avión

11/6/2018 Niklas Bönnemark, Airbus A320 (320) v2 seat 29F

The very last seat to be offered a snack, so there were no sandwiches left.

11/6/2018 Karen August

✅ Trip Verified | Lima to Guayaquil. Had to bribe someone for my paid airline seat! Arrived 3 hours early to my flight and they told me they gave my seat away and to come back tomorrow with no compensation. I informed them I have to catch a tour the same day. They told me to wait to see if anyone is willing to change their flig...

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11/1/2018 Mauricio Canosa

✅ Trip Verified | Sao Paulo to Paris. I decided to give LATAM a second chance after a bad experience between Sao Paulo and Frankfurt two years ago. After all, they have new A350s to Paris, with their "new" Premium Business cabin and service. Check-in at the GRU was fast and efficient, but the Business class boarding pass was a ...

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10/24/2018 SeatGuru User, Boeing 787-8 (788) seat 5L

Excellent seat but storage is lacking. Nowhere to put glasses phone etc except foot well. Lumbar support good. Seat controls a little fussy. Service ok on a short 4 hour flight. Lie flat comfortable up to 6ft height.

10/22/2018 H Marcie

✅ Trip Verified | Pereira to San Andres Island via Bogota / Cartagena. Terrible airline. Even though I showed the ticket agents both leaving and returning their baggage policy website from a link in my electronic ticket which stated I was allowed one free carryon and one checked bag their charged me twice for my checked bag and...

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10/21/2018 Kyle Seagrove

✅ Trip Verified | Lima to Cusco. Awful ground service. Dirty, ancient aircraft. Cramped seats. No control over hand luggage. Flight attendant's English is incomprehensible and non-existent. Check in process was a joke, and not a good one. After checking in in the kiosk, we still had to stand in another line to drop the bags off,...

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