Lion Air


Customer reviews

10/10/2019 Gerd Gaudray

Not Verified | I have at least 4 flights with Lion Air per month. Staff friendly, no complaints yet. Seats narrow, less legroom, for tall people a torture. No meals included, no baggage included. Additional baggage quite expensive, outrageous. The baggage fee can exceed the flight price. In all a cheap airline, uncomfortable, n...

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9/29/2019 H Malenas

✅ Trip Verified | Denpasar to Jakarta. Lion Air is better now, even they still have no free baggage but it suits with the price. The ground staff was very helpful, they print out my boarding pass and gave me front seat. The cabin is clean and comfy, their flight attendant were very helpful. The lavatory is clean. Smooth take of...

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9/24/2019 A Garmin

✅ Trip Verified | Lombok to Surabaya. By far the worst airline I've ever encountered. The person checking us in didn't even look at us, she was too busy flirting with someone else. Just unbelievably bad service. Previous times I've flown Lion air have been equally as bad. Terrible customer service and the flights are nearly alm...

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9/16/2019 A Meares

✅ Trip Verified | Terrible experience! The airline delayed my morning flight from Denpasar to Jakarta by 4 hours and did not notify me. They do not even tell me about the delay at the check-in counter. I figure it out by looking at the time on the boarding pass! I reason with them that if I take this flight I’ll miss my connect...

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9/12/2019 Darrel Jowono

✅ Trip Verified | Jakarta to Singapore. This is the most horrible experience i’ve encountered. They didn’t have any sort of organisation or communication skills towards their customers. I was waiting in line at the checkin counter almost for 30 minutes and i have been asking which checkin counter is for my flight and it turns o...

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9/10/2019 F Neiler

✅ Trip Verified | Jakarta to Denpasar. After the flight was already 30 minutes delayed, I had to search for information myself, only to find out that there would be a delay of 45 minutes because of "technical difficulties". The airline's zero information policy towards its guests is shameful. Passengers are not "customers" at L...

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8/18/2019 J Haines

Not Verified | Denpasar to Kuala Lumpur. We feel like the airline has been very unfair to us and so will not be looking to fly with them again. The main reason is that we were charged extortionate prices for luggage check in despite having no other option. We could not add luggage on their website, and even if we could, they wo...

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7/31/2019 L Wanesarto

✅ Trip Verified | Makassar to Singapore via Jakarta. Expensive baggage price, and a crowded flight, The check-in took around 50 minutes, quite upset with the check-in service, but the staff is trying to do their best and help us.

7/31/2019 W Lanesarto

✅ Trip Verified | Makassar to Surabaya. Searching for the cheapest on this route, but finally get this airlines, but finally realize this is not cheap enough. A little bit delay, because high traffic before take off.

7/11/2019 Dominic Tobias

✅ Trip Verified | Lombok to Bali. I'm 6'2" and could barely fit my legs in, would be impossible for taller people. Shortest leg room I've ever experienced, do not take anything other than very short flights.

5/7/2019 D Pattison

✅ Trip Verified | Bangkok to Krabi. My friend and I paid for return flights and hold luggage. We could not check in on-line for the return journey as their website was not working and when we got to the airport we were told we had not paid for hold luggage. Despite showing a receipt they made us pay THB 3900 and THB 3000 on our ...

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4/28/2019 D Han

✅ Trip Verified | Singapore to Jakarta. The airline entered my name twice on the ticket and upon calling them they kept on asking me to ring another number, noting that not all were local numbers. At one stage I was on hold for 45min (international) before I spoke to a person and then they hung up on me! In the end they charged...

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4/2/2019 P Radinski

✅ Trip Verified | Bali to Labuan Bajo. Immense high cost of checked baggage. Ultimately, we paid more for our luggage than for the flights. How much is the amount, we have learned only at the airport. Intransparent baggage policy The scheme is arbitrary - even the call center is obviously not informed. It was not possible to kn...

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3/30/2019 H Parten

✅ Trip Verified | I could not prebook check-in luggage online for my flight from Bali to Bangkok. I called them (the first number on their website did not work, temp. out of order). They told me I either have to pay Rp 224.000 (22AU$) per kg at the airport at check-in; or I could prebook for just Rp 23000 (that is 10%) up to 6 ...

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2/12/2019 V Deane

✅ Trip Verified | Malang to Jakarta. Absolutely appalling.We booked tickets that said they came with checked baggage, yet when we looked the day before flying it said no bags. Pre-paid bags can only be paid earlier than 6 hours prior to the flight. Impossible to purchase online within 48 hours of the flight. Clearly we were not...

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2/10/2019 Khader Mallah

✅ Trip Verified | Jakarta to Kuala Lumpur. Worst airline, especially the employees at boarding pass. I came 4 hours early, check in online, the immigration counter asked me to print boarding pass, I went to boarding pass counter telling them I don't have visa, and asking me for Hotel booking, and asking bank information, and ...

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1/29/2019 S Narundi

✅ Trip Verified | Booked return tickets on 9/01/2019 from Denpasar-Banda Aceh 14/01 and return Banda Aceh- Denpasar 27/01. I called customer service on 9/01 to double check how to book the baggage on my way back 27/01 because there is no option to choose from Banda Aceh to Medan, but the customer service said I don't have to wo...

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1/6/2019 W Gazler

✅ Trip Verified | Flight left only 40 mins late - on time by Lion's standards. It was the usual no-frills flight with no food, drinks or enterntainment, except for one annoyance. Despite checking in early, I was given a seat in the very last row right by the toilet which was stinking of urine as many passengers didn't know how ...

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12/28/2018 L Wealen

✅ Trip Verified | Surabaya to Jayapura via Makassar. Flight left Surabaya one hour late - nothing unusual for Lion Air. Transfer in Makassar went smoothly and we arrived in Jayapura just that one hour late. Apart from the delay, it was a smooth flight, typical no-frills Lion style.

12/18/2018 J Hanmer

✅ Trip Verified | Denpasar to Jakarta. Lion air is notorious for late flights with no information. You will not find cheaper tickets and if you are OK with waiting at the airport indefinitely then this airline could be for you! Typically flights accrue delays as the day goes on due to "operational reasons" which typically are l...

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