Lion Air


Lion Air Fleet

168 Lion Air reviews

5/7/2019 D Pattison

✅ Trip Verified | Bangkok to Krabi. My friend and I paid for return flights and hold luggage. We could not check in on-line for the return journey as their website was not working and when we got to the airport we were told we had not paid for hold luggage. Despite showing a receipt they made us pay THB 3900 and THB 3000 on our ...

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4/28/2019 D Han

✅ Trip Verified | Singapore to Jakarta. The airline entered my name twice on the ticket and upon calling them they kept on asking me to ring another number, noting that not all were local numbers. At one stage I was on hold for 45min (international) before I spoke to a person and then they hung up on me! In the end they charged...

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4/2/2019 P Radinski

✅ Trip Verified | Bali to Labuan Bajo. Immense high cost of checked baggage. Ultimately, we paid more for our luggage than for the flights. How much is the amount, we have learned only at the airport. Intransparent baggage policy The scheme is arbitrary - even the call center is obviously not informed. It was not possible to kn...

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3/30/2019 H Parten

✅ Trip Verified | I could not prebook check-in luggage online for my flight from Bali to Bangkok. I called them (the first number on their website did not work, temp. out of order). They told me I either have to pay Rp 224.000 (22AU$) per kg at the airport at check-in; or I could prebook for just Rp 23000 (that is 10%) up to 6 ...

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2/12/2019 V Deane

✅ Trip Verified | Malang to Jakarta. Absolutely appalling.We booked tickets that said they came with checked baggage, yet when we looked the day before flying it said no bags. Pre-paid bags can only be paid earlier than 6 hours prior to the flight. Impossible to purchase online within 48 hours of the flight. Clearly we were not...

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2/10/2019 Khader Mallah

✅ Trip Verified | Jakarta to Kuala Lumpur. Worst airline, especially the employees at boarding pass. I came 4 hours early, check in online, the immigration counter asked me to print boarding pass, I went to boarding pass counter telling them I don't have visa, and asking me for Hotel booking, and asking bank information, and ...

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1/29/2019 S Narundi

✅ Trip Verified | Booked return tickets on 9/01/2019 from Denpasar-Banda Aceh 14/01 and return Banda Aceh- Denpasar 27/01. I called customer service on 9/01 to double check how to book the baggage on my way back 27/01 because there is no option to choose from Banda Aceh to Medan, but the customer service said I don't have to wo...

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1/6/2019 W Gazler

✅ Trip Verified | Flight left only 40 mins late - on time by Lion's standards. It was the usual no-frills flight with no food, drinks or enterntainment, except for one annoyance. Despite checking in early, I was given a seat in the very last row right by the toilet which was stinking of urine as many passengers didn't know how ...

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12/28/2018 L Wealen

✅ Trip Verified | Surabaya to Jayapura via Makassar. Flight left Surabaya one hour late - nothing unusual for Lion Air. Transfer in Makassar went smoothly and we arrived in Jayapura just that one hour late. Apart from the delay, it was a smooth flight, typical no-frills Lion style.

12/18/2018 J Hanmer

✅ Trip Verified | Denpasar to Jakarta. Lion air is notorious for late flights with no information. You will not find cheaper tickets and if you are OK with waiting at the airport indefinitely then this airline could be for you! Typically flights accrue delays as the day goes on due to "operational reasons" which typically are l...

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12/2/2018 W Lewis

✅ Trip Verified | Bought a through ticket from Yahukimo via Jayapura to Jakarta with only 30 minutes time to change. The flight from Yahukimo left almost an hour late, and despite rushing, they closed the boarding gate for the Jakarta flight before I could get on. That was not surprising. However, Lion Air staff at Jayapura trie...

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11/21/2018 Veranika Kozich

✅ Trip Verified | Jakarta to Denpasar. Service is terrible. Flight was late for 2 hours. But we were informed about delay 15 minutes before the scheduled departure. Airport staff was just laughing when I tried to get any info about the flight. They didn't understand English. Very terrible company.

10/10/2018 W Garnell

✅ Trip Verified | Jakarta to Surabaya. Only 15 minutes delay. Otherwise the usual Lion Air flight. Pretty crew and free checked-in luggage, cramped seats that at least did recline, and no food or drinks.

9/23/2018 M Thomas

✅ Trip Verified | Check-in desks were over capacity, had to wait hours in the queue only to have it closed on us. This was apparently due to the fact that the check-in employees weren't even Lion Air employees but Batik Air employees that were asked to help them out. It is shameful that such a big airline will organize so many f...

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9/21/2018 Thomas Rowsell

Not Verified | Honeymoon ruined and a huge expense incurred by this incompetent, unprofessional airline! We were flying from Sibolga to Medan where we had a connecting flight with another airline but a dog got on the runway at takeoff. So we had to wait over 5 hours until we could take off so we missed our connecting flight. I...

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9/20/2018 Rafael Suarez

✅ Trip Verified | Bengkulu to Jakarta. This is a budget airline and obviously the air fare is very affordable. I have flown this airline six times to and from Bengkulu in the last year. This last trip, unfortunately, the flight was delayed for over 5 hours. Now, I do not speak Bahasa so I was fortunate that my friend is Indonesi...

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8/26/2018 B Gennas

✅ Trip Verified | Bali to Jakarta. I will never fly this airline again. True to form Lion Air managed to be delayed both departing Jakarta for Bali, and returning. Not only were they delayed but there were last minute gate changes, in both directions, that had I not been keeping a close eye on we'd have missed the flight. For t...

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8/16/2018 A Stanatina

✅ Trip Verified | Jakarta to Yogyakarta. All the times I've flown with Lion Air it's always delayed up to the point where I have expected that it's going to be late this time around. I was scheduled to board the plane at 5.55pm but the plane got delayed for who knows how long. I haven't heard on whether the plane has arrived or...

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8/14/2018 J Phan

✅ Trip Verified | Originally my flight from Bali to Jakarta was at 11:50am. Got an email saying they have changed the time to 1:10pm. My connecting flight to Singapore is at 4:15pm, cool still have time. Arrived at the airport around 10am. Flight has been delayed to 2:20pm. Still have time to catch my connecting flight. Didn’t ...

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8/9/2018 Craig Hollander

✅ Trip Verified | Jakarta to Tarakan. Late Is Our Name is what Indonesians I've met call Lion Air. They claim a 70% on time performance score. I fly on them at least once or twice a month because I usually have no other option (like it or not, they have flights to more places than anyone else). How is it that easily 75% of the ...

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