Customer reviews

10/6/2019 S Mason

✅ Trip Verified | London to Venice via Frankfurt. Booked connecting flights to Venice for short city trip - I live near LHR, most flights to italy from England from LGW - over an hour away. Every flight delayed- we made our connection (time supposed to be 1.5 hrs between flights) by minutes & having to run miles through Frankfu...

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10/5/2019 Abdallah E, Airbus A380-800 (388) seat 66A

The seat has a good amount of legroom and seems very spacious due to the window being right next to you. The window and the seat are well alligned giving you a decent view to the wing and the engines. The seat is very well located as the door for economy is a few rows up and hence you will be on your seat in lees than a minute a...

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10/5/2019 Karthik K, Airbus A380-800 (388) seat 66A

The seat is quite comfortable and feels slightly larger due to the window right next to you. There is a lot of legroom available. The pillow, blanket and the headrest will give you a good sleep. As the seat is well alligned with the window you will get a decent view fo the wing and engines. As the seat is loacted close to the do...

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10/5/2019 Abdallah E, Airbus A340-300 (343) v1 seat 33K

The seat if compared to the A380 is smaller in width but still is pretty spacious and if you are bus boarding the plane, board from the reat end of the plane as it will be quickest.

10/5/2019 Karthik K, Airbus A340-300 (343) v1 seat 33K

Compared to the A380 the seat is smaller but is preety spacious. The headrest, pillow and blanket make the flight even more comfortable. If you put your hand luggage in front of your seat then it may get cramped. You do get a chance to witness the end of the wing with ground,ocean below you.

10/3/2019 D Janus

✅ Trip Verified | New York to Munich. One of my favorite routes and Munich airport is a joy. The seats on the A340-600 are tighter and less comfortable than on the 747-800 but it is a delightful aircraft. As seemingly always on Lufthansa, left on time and landed early. However, the food served was not good, OK very poor, and the...

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10/3/2019 S Rojan

✅ Trip Verified | Delhi to Frankfurt. Worst customer service ever. This airline is worst I’ve ever come across in handling customer complaints. My parent's flight with Lufthansa was delayed which resulted in missing their next flight from Frankfurt to Toronto. Overall they ended up taking additional layover and spent an extra 7 ...

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10/3/2019 Doug Pounder

Not Verified | Charlotte to Munich. A beautiful aircraft with a nice spacious feel. Leg room is tight (my wife is 5ft. 9ins. and just hit whereas I would have been very uncomfortable if the flight was not half empty and I had a row to myself. Video screen was clear however the selections of music and movies was only okay, just ...

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10/3/2019 Peter Janiere

✅ Trip Verified | Frankfurt to New York. I've observed a deterioration of service quality and this latest return on the transatlantic legs proved to be bad. LH's Boeing 747-8 remains very comfortable in business class and the on-time performance is stellar. Not the service: the food served to me was dreadful, the wines were med...

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10/1/2019 Abdallah E, Airbus A340-300 (343) v1 seat 29D

The only bassinet seats on this plane is in row 29, i.e. there are only 2 bassinets on this plane. Unfortunately this row is not ideal for baby sleep though, for the following reasons: 1) Bassinets are only possible in the middle column of the plane and bordering the aisles so you have people knocking into the bassinets; 2) The ...

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9/30/2019 Mirsad Avdic

Not Verified | Munich to Vancouver. We travel to Europe every year for vacation. This year, we flew from Europe to Canada and in the process, our luggage was misplaced. We arrived in Vancouver, Canada only to find out the news. Our luggage was delivered within 2 days of landing at home via a delivery service that was free of ch...

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9/30/2019 P Ilias

✅ Trip Verified | Naples to Frankfurt with Lufthansa. The boarding started 25 minutes early and I was called from to go to the gate (Missed breakfast). I got at the gate and we were standing for 20 minutes before we could board the plane.

9/30/2019 Joe Goodrich

✅ Trip Verified | Los Angeles to Munich. I bid on an upgrade. It worked, $750 I thought I scored. Good punctuality. Excellent cleanliness, excellent seat comfort, good staff, blow average food. Below average ground staff. The staff was average at best, they did their jobs with no emotion or caring to me. The amenity kit is lack...

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9/28/2019 Abdallah E, Airbus A340-300 (343) v1 seat 3G

This business class seat has very small foot pockets. I could barely get my feet in them when trying to sleep. The bulkhead seats have much larger foot compartments as do the ones near the windows. Additionally, there is a lot of foot traffic as the stewardesses frequently walk the isles. This results in strong poundings of...

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9/28/2019 Dagmara Walkowicz

✅ Trip Verified | Munich to New York. Really disappointed with Lufthansa business class seat. The seat is narrow and offers no privacy. I found it very hard and uncomfortable. The distance between the seats is almost like economy class, there is no privacy divider. When in seating mode, there was not enough space for my arm an...

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9/27/2019 J Goodrich

✅ Trip Verified | Frankfurt to Los Angeles. After my flight cancellation at the last moment, I was put on this flight via FRA. Lufthansa does many things right like their website, clean aircraft, and all the little amenities in economy like fluffy pillows, nice blankets and yummy little chocolates. This however, does not compen...

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9/26/2019 Michael F, Airbus A350-900 (359) v1 seat 6A

Toronto to Munich. Seat was very comfy. Entertainment system and headphones great. Everything else is subpar. Not much storage and almost no privacy to sleep. Blame the greed if the 2x2x2 configuration.

9/26/2019 Michael F, Airbus A321neo (321) seat 4F

Horrible business class. Barely premium economy. Plane is ratty looking, uncomfortably firm seats, and economy seat legroom. Lufthansa is ripping people off with this.

9/23/2019 Peter Gloor

✅ Trip Verified | NBO to FRA: The seats are ok but not very fancy. The foot rest area is narrow, especially at the window seat. Seat and buttons worked. The crew were friendly and courteous, albeit not all were efficient, maybe due to lack of routine. Cabin and washrooms were kept tidy. The plane's interior looks rather new. Bo...

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9/22/2019 Chuck Griffin, Airbus A350-900 (359) v1 seat 16A

The Airbus A350-900 is a very advanced aircraft with a fairly sophisticated entertainment system. The seat 16A and 16B both have significantly more legroom than basic economy seating, which makes long haul flights much more pleasant.